- added Suisse IT GmbH
- added Social Factor
- added OpenAI, LLC
- added Mayflower Language Service Private Limited
- added Itteco Software Corp. d/b/a Iframely
- added ICUC/iProspect Moderation Services, Inc.
- added Hamsa AI, Inc.
- added Grazitti Interactive
- added Google Products (Fonts and Translate)
- added Google LLC
- added Deepgram
- added Cartesia
- added AWS Media Convert
- changed Zoom Video Communications, Inc.
purpose: customers' personal data as needed to Video calling solution on live chat using Zoom. them, this may include phone numbers, voice → none
- changed Zill Consulting
- changed Workrails
- changed Watch and Act
- changed WalkMe
purpose: email address and WalkMe-log-in WalkMe is a Digital Adoption Platform is used to drive platform adoption by launching in-platform onboarding guides, release updates, announcements etc for Sprinklr users → none
- changed Unify Technologies
- changed Twilio, Inc.
purpose: customers' personal data as needed to Inbound, outbound and omnichannel voice solutions - supporting our CPaaS offering. between them, this may include phone Twilio's development platform provides the APIs so that Sprinklr can access the telecommunications structure. → none
- changed Trellist
- changed Touchflows
- changed Tech Mahindra
- changed Tata Consultancy Services Limited
- changed Systems Arabia
- changed Sprinklr Netherlands BV
locations: Amsterdam → Netherlands
- changed SolutionsATI Consulting, Inc.
- changed Snowflake
purpose: data warehouses (e.g. structured business, Data warehousing and analytics to support reporting, insights, and data processing capabilities → none
- changed SMT
- changed SignalWire
locations: US, EU, UK → US, EU, CH, UK; purpose: end customers' personal data as needed to Inbound, outbound and omnichannel voice solutions - supporting our CPaaS offering, as well as SMS messaging capabilities. → none
- changed Shotstack
purpose: template for dynamic video creation. End to end video creation and automation. Allows text, graphics, and music to be added to videos created in Asset Manager. → none
- changed Services
purpose: content analysis → none
- changed SendGrid
purpose: Simple Mail Transfer Protocol to enable the integration and sending of emails across networks between you and your customers or others. → none
- changed SAMY Alliance
- changed saasgenie, Inc.
- changed Rocketlane Corp.
- changed Raptor CX Consultancy FZCO
- changed Raffish Agency
- changed Qdrant
purpose: data (e.g. embeddings derived from content Vector database services to support semantic search, retrieval, and AI-driven features → none
- changed Premium Blend Consulting
- changed Plainly
purpose: template for dynamic video creation. End to end video creation and automation. Allows text, graphics, and music to be added to videos created in Asset Manager. → none
- changed Ozonetel
purpose: customers' personal data as needed to Inbound, outbound and omnichannel voice solutions - supporting our Communications Platform as a Service (“CPaaS”) offering. → none
- changed Okta
locations: EU/US → US for US customers, EU for EU customers; purpose: Identity and access management including authentication and secure user access to the platform → none
- changed NTT Data UK LTD
- changed NTT Data Intellilink Corp
- changed NTT Data Deutschland SE
- changed Miratech, Inc.
- changed Mindgraph Pte. Ltd.
- changed Microsoft Azure AWS
- changed Metascan
purpose: Security scanning of files and attachments to detect malware or threats → none
- changed Mailgun
purpose: Supports sending and delivery of transactional and notification emails → none
- changed Kinship Digital Pty Limited
- changed JeffreyM Consulting, LLC
- changed iSpatial Techno Solutions (IST) LLC
- changed iOPEX Technologies, Inc.
- changed Interaxa Brasil Tecnologia E Informatica Ltda.
- changed Integration Services and Technologies (IST Networks)
- changed Infosys Limited
- changed Infinit.cx
- changed Google Vision AI
purpose: Image recognition and analysis to extract insights and support visual content features → none
- changed Google Vertex
locations: US → US for US customers, EU for EU customers; purpose: Sprinklr AI+ feature. May have access to Google Vortex provides AI-powered machine learning and generative capabilities to support Sprinklr AI+ features. Performs limited and specific services for customers who require specific sup…
- changed Google Neural Translation
purpose: Translation of messages and content for multilingual support → none
- changed Google Language Detection
purpose: Language detection to support automated routing, translation, and content processing → none
- changed Google APIGEE
purpose: API management and gateway services to support secure integration with external services → none
- changed GFactors (OPC) Private Limited
purpose: Human data labelling, tagging, annotation services and translation capabilities for AI model training → none
- changed Exotel Techcom Private Limited
purpose: Inbound, outbound and omnichannel voice solutions - supporting CPaaS offering. Provides APIs for telecommunications structure → none
- changed Enhanced Software Solutions Pvt. Ltd.
- changed Embedly (A Medium Corporation)
purpose: Supports with the generation of link previews so customers can review the link prior to publishing. → none
- changed Eleven Labs Inc.
purpose: AI-based voice generation and audio processing to support voice-enabled features → none
- changed E-Contact
- changed Deloitte Consulting LLP
- changed DeepL SE
purpose: Translation of messages and content for improved understanding and global collaboration → none
- changed Crystal Technology Services
- changed Cloudinary
purpose: End to end digital video and image creation and management solution, within Asset Manager. → none
- changed Cloudflare
purpose: Content delivery, performance optimization, and security protection for platform applications → none
- changed Cleargoals
- changed Boomg Consulting Ltd
- changed Bitly
purpose: Link shortening and tracking to support content publishing and performance insights → none
- changed BearingPoint GmbH
- changed Azure TTS
locations: EU → US for US customers, EU for EU customers; purpose: Text-to-speech processing to generate audio outputs for supported features → none
- changed Azure Translate
locations: EU/US → US for US customers, EU for EU customers; purpose: Translation of messages/interactions for improved understanding of global customer base as well as translation of reporting widgets for global team collaboration → none
- changed Azure STT
locations: EU → US for US customers, EU for EU customers; purpose: Speech-to-text processing to support transcription → none
- changed Azure SDK
locations: EU → US for US customers, EU for EU customers; purpose: Supports development, integration, and interaction between platform components and Azure services → none
- changed Azure OpenAI
locations: EU/US* default is US, unless otherwise requested → US for US customers, EU for EU customers; purpose: Azure OpenAI provides AI-powered language and generative capabilities to support Sprinklr AI+ features. Performs limited and specific services for customers who require support for AI …
- changed Azure Media
purpose: Encoding and processing of media content to support video functionality and delivery within the platform → none
- changed Azure Cognitive
purpose: Provides AI-powered capabilities such as language processing, speech recognition, and → none
- changed AWS SES
purpose: Supports sending and delivery of transactional and notification emails → none
- changed AWS Polly
purpose: Text-to-speech processing to generate audio outputs → none
- changed AWS CloudFront
purpose: Content delivery network services to improve performance, latency, and global availability → none
- changed AWS Chime
purpose: Enables voice, video, and real-time communication capabilities → none
- changed Amazon Translate
purpose: Translation of messages/interactions for improved understanding of global customer base as well as translation of reporting widgets for global team collaboration → none
- changed Amazon SNS
purpose: Enables messaging, notification, and event-driven communication between platform components → none
- changed Amazon Comprehend
purpose: Natural language processing and analysis of customer content to derive insights such as sentiment, intent, and entity recognition → none
- changed Amazon Bedrock
locations: US → US for US customers, EU for EU customers; purpose: Amazon Bedrock provides AI-powered language and generative capabilities to support Sprinklr AI+ features. Performs limited and specific services for customers who require support for AI model customization. Provides human data labe…
- changed Accenture
- removed Zuru Services LLP
- removed Service Private Limited
- removed Open AI, LLC
- removed Mayflower Language
- removed Itteco Software d/b/a Iframely