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Skip to navigationSkip to main content Tractian Trust Center Tractian offers IoT solutions that combine hardware, software, and artificial intelligence to ensure reliable data and optimized processes at every stage of maintenance routines. As a high-level technology company, security and quality are two of most important principles. We are dedicated to protecting your data through technical controls in compliance with regulatory and legal resources. privacy@tractian.com Privacy PolicyOpens in new tab We invite you to explore our Trust Center for additional insights. The following documents are available on our website: • Master License and Services Agreement (MSA)Opens in new tab • Data Protection Addendum (DPA)Opens in new tab • Hardware Warranty PolicyOpens in new tab • Hosted Software SLAOpens in new tab • Platform Terms and Conditions of UseOpens in new tab Status PageOpens in new tab for APIs, app and institutional page availability. Feel free to contact us if you have any questions or would like to report a vulnerability - security@tractian.com Compliance FedRAMP High SOC 2 Type 2 ISO 27001:2022 ISO 9001:2015 Resources View all Certifications & Reports FedRAMP High - Knox Customer Letter ISO-IEC 27001-2022 Certificate ISO-IEC 27001-2022 (Surveillance Year 2 Certificate) Statement of Applicability (SoA) - ISO 27001 View 6 more Pentests Pentest 2025 Web-App (Proof of Engagement) Pentest 2025 Mobile Android (Proof of Engagement) Pentest 2025 Mobile iOS (Proof of Engagement) Corporate Code of Conduct Tractian COI - Cyber/Tech E&O (2026-27) Security Policies ISMS Regulatory Framework ISMS Master List of Documents Summary of Security Policies ISMS Roles, Responsibilities and Authorities (summary) Information Security Policy (summary) Artificial Intelligence Policy (summary) Access Control Policy (summary) View 8 more Controls Data collected Personal data provided directly by the holder ➔ all personal data entered or forwarded when accessing one of our TRACTIAN channels (portals or App) will be collected. Personal data provided by companies ➔ solely for the purpose of complying with legal obligations or when necessary for the execution of contracts and/or preliminary procedures in which the data subject is a party. Personal data provided by third parties ➔ TRACTIAN may receive personal data by means of third parties that have some relationship with the holder. It is also possible that TRACTIAN collects data from public bases, made available by authorities (such as the Internal Revenue Service, for example) or by third parties, or even data made public by the holder on websites or social networks, always respecting privacy. Automatically collected personal data ➔ TRACTIAN can also collect a series of information in an automatic way using market technologies (cookies for example), with the purpose of improving the user navigation experience in portals and TRACTIAN App, according to his/her habits and preferences. Subprocessors View all Amazon Web Services United States Cloud Provider - web storage and content delivery Cloudflare • Cloud monitoring United States Cloudflare is a suite of cloud-based security, performance, and reliability solutions. Sophos • Security United States Endpoint - XDR | Security Options - MDR OpenAI • AI solution provider United States ChatGPT product provider. FAQ Updates View all Compliance Now Available: Tractian GovCloud on Knox's FedRAMP® High Authorized Platform Published July 17, 2026 Tractian GovCloud is now available on Knox Systems'FedRAMP High Authorized platform, providing a deployment option for U.S. federal agencies within Knox's FedRAMP authorization boundary. Government deployments operate in a dedicated environment designed specifically for federal workloads, separate from Tractian's commercial cloud environments. This approach supports agencies that require strong security controls, operational resilience, and compliance with the FedRAMP High baseline. By combining Tractian's asset health and predictive maintenance capabilities with Knox's FedRAMP Authorized platform, agencies can deploy mission-critical asset monitoring in an environment built to meet the security, continuous monitoring, and compliance expectations of U.S. government systems. For additional information: FedRAMP Marketplace (Knox Systems)Opens in new tab Tractian Government SolutionsOpens in new tab Tractian Blog articleOpens in new tab Privacy Privacy Policy Update Published July 17, 2026 As part of our ongoing privacy and compliance program, we have published an updated version of our Privacy Policy. This revision enhances the structure and clarity of the policy while expanding its regulatory coverage and providing additional transparency regarding our privacy practices. Highlights of this revision include: Expanded jurisdiction-specific privacy information; Improved descriptions of processing activities, legal bases, and data subject rights; Enhanced transparency regarding cookies, international data transfers, and privacy governance practices; and Updated structure and terminology to improve readability and alignment with current regulatory expectations. We encourage customers and stakeholders to review the latest version of our Privacy Policy in the language most relevant to them. The updated Privacy Policy is now available in: EnglishOpens in new tab Portuguese (Brazil)Opens in new tab Spanish (Mexico)Opens in new tab PolishOpens in new tab Compliance SOC 2 Type 2: Reinforcing Our Commitment to Security Published July 1, 2026 We have updated our Trust Center with our latest SOC 2 Type 2 documentation. The report reflects an independent auditor's unqualified opinion (the highest level of assuranceOpens in new tab an independent SOC auditor can provide) reinforcing our commitment to maintaining a strong security and compliance program. The following documents are now available to eligible customers: • Final Report • Letter of Attestation • Bridge Letter Access to these documents requires a signed Non-Disclosure Agreement (NDA). General G2 Spring 2026 Recognition: Leader in Industrial IoT (3x) & Best Meets Requirements Published March 18, 2026 G2’s Spring 2026 Reports have recognized Tractian as a Leader in Industrial IoT for the third consecutive time, along with Best Meets Requirements in Usability, reinforcing our commitment to delivering reliable technology where it matters most: on the shop floor. From maintenance teams preventing failures to production teams driving efficiency, our platform is built to support the two most critical functions in any operation. By combining Condition Monitoring and Production performance in one system, we ensure every stakeholder, from technician to plant manager, has the visibility and tools they need to win the shift. These recognitions mean more because they come directly from the people using Tractian every day. Thank you to the teams who continue to share feedback and push us to raise the bar. Access independent customer reviews of Tractian on G2Opens in new tab, the world’s largest and most trusted software marketplace.