Snapshot 11023
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"b46kgkzsyy1h",
"9s5dqny3kl4n",
"plkkhkbcwb5h",
"1mymjbcsdd4k",
"b61yjh024wyj",
"vw491315k89f",
"zyqglp3sdlrk",
"5sfbxv46yhcy",
"z9btdyw73ps9",
"k0m9k534ds0w",
"n9chpbfxmhwr",
"sjglkblkl0t8"
],
"created_at": "2018-11-08T12:11:44.417-05:00",
"description": null,
"group_id": null,
"id": "64gw41mbtxng",
"name": "Network Mgmt",
"page_id": "tlqktjfqgmc7",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2020-03-11T12:46:05.738-04:00"
},
{
"created_at": "2019-06-25T16:08:30.092-04:00",
"description": null,
"group_id": null,
"id": "711hscjq8hp0",
"name": "Auvik TrafficInsights",
"page_id": "tlqktjfqgmc7",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-10-20T06:11:53.539-04:00"
},
{
"created_at": "2025-02-13T10:09:25.206-05:00",
"description": null,
"group_id": null,
"id": "snmqcdf5s2z5",
"name": "SaaS Management",
"page_id": "tlqktjfqgmc7",
"position": 3,
"showcase": true,
"start_date": "2025-02-13T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2025-10-20T06:11:53.571-04:00"
},
{
"created_at": "2016-10-24T10:59:19.991-04:00",
"description": null,
"group_id": null,
"id": "d2tjj1s6p7xy",
"name": "Auvik Website (www.auvik.com)",
"page_id": "tlqktjfqgmc7",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-12-05T08:32:57.237-05:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2018-11-08T12:12:24.978-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "9s5dqny3kl4n",
"name": "us1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.714-04:00"
},
{
"created_at": "2018-11-21T10:35:48.465-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "plkkhkbcwb5h",
"name": "us2.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.746-04:00"
},
{
"created_at": "2019-01-26T07:08:30.202-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "1mymjbcsdd4k",
"name": "us3.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.776-04:00"
},
{
"created_at": "2020-12-07T17:13:16.638-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "b61yjh024wyj",
"name": "us4.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 5,
"showcase": true,
"start_date": "2020-12-07T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.805-04:00"
},
{
"created_at": "2023-11-17T09:58:11.371-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "vw491315k89f",
"name": "us5.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 6,
"showcase": true,
"start_date": "2023-10-01T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.832-04:00"
},
{
"created_at": "2024-06-04T13:12:06.663-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "zyqglp3sdlrk",
"name": "us6.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 7,
"showcase": true,
"start_date": "2024-06-04T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.860-04:00"
},
{
"created_at": "2018-11-21T08:34:53.252-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "5sfbxv46yhcy",
"name": "eu1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 8,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.896-04:00"
},
{
"created_at": "2018-12-04T10:34:34.386-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "k0m9k534ds0w",
"name": "au1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 10,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.925-04:00"
},
{
"created_at": "2019-08-26T16:16:31.736-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "n9chpbfxmhwr",
"name": "ca1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 11,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.956-04:00"
},
{
"created_at": "2026-03-24T14:48:43.519-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "sjglkblkl0t8",
"name": "lnx.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 12,
"showcase": true,
"start_date": "2026-03-24T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.984-04:00"
}
],
"created_at": "2026-09-18T13:13:51.754-04:00",
"id": "d8d6hk9dj667",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-19T10:00:10.039-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-19T10:00:10.039-04:00",
"id": "td9yws3y96rc",
"incident_id": "d8d6hk9dj667",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-19T10:00:10.039-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-19T07:00:08.134-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-19T07:00:08.134-04:00",
"id": "p9qr4kprl0kl",
"incident_id": "d8d6hk9dj667",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-19T07:00:08.134-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-09-19T06:00:20.504-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-19T06:00:20.504-04:00",
"id": "8h1d7qs7p1xc",
"incident_id": "d8d6hk9dj667",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-19T06:00:20.504-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.\n\nIf you have any questions, please use the Support button at the bottom right in Auvik.",
"created_at": "2026-09-18T13:13:51.810-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-18T13:13:51.810-04:00",
"id": "kq7vn0wqqyrb",
"incident_id": "d8d6hk9dj667",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-18T13:13:51.810-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Scheduled Maintenance",
"page_id": "tlqktjfqgmc7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-19T10:00:10.039-04:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-19T07:00:00.000-04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-09-19T06:00:20.782-04:00",
"scheduled_until": "2026-09-19T10:00:00.000-04:00",
"shortlink": "https://stspg.io/syk8zp405tf7",
"started_at": "2026-09-18T13:13:51.738-04:00",
"status": "completed",
"updated_at": "2026-09-19T10:00:10.077-04:00"
},
{
"components": [
{
"created_at": "2018-11-21T08:35:08.419-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "z9btdyw73ps9",
"name": "eu2.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-15T14:41:45.204-04:00"
}
],
"created_at": "2026-09-14T12:31:09.576-04:00",
"id": "7hmtyyp4vzc1",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-15T14:41:45.310-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-15T14:41:45.310-04:00",
"id": "nz9q59z22w3b",
"incident_id": "7hmtyyp4vzc1",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-15T14:41:45.310-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-15T13:00:16.828-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-15T13:00:16.828-04:00",
"id": "jghxdn4rhs8c",
"incident_id": "7hmtyyp4vzc1",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-15T13:00:16.828-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-09-15T12:00:11.100-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-15T12:00:11.100-04:00",
"id": "r8hz4d4yw8k9",
"incident_id": "7hmtyyp4vzc1",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-15T12:00:11.100-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.\n\nIf you have any questions, please use the Support button at the bottom right in Auvik.",
"created_at": "2026-09-14T12:31:09.621-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-14T12:31:09.621-04:00",
"id": "tnp6vlgsgrm0",
"incident_id": "7hmtyyp4vzc1",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T12:31:09.621-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Scheduled Maintenance",
"page_id": "tlqktjfqgmc7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-15T14:41:45.310-04:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-15T13:00:00.000-04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-09-15T12:00:12.732-04:00",
"scheduled_until": "2026-09-15T16:00:00.000-04:00",
"shortlink": "https://stspg.io/gjv9myqhhgqq",
"started_at": "2026-09-14T12:31:09.564-04:00",
"status": "completed",
"updated_at": "2026-09-15T14:41:45.378-04:00"
},
{
"components": [
{
"created_at": "2020-12-07T17:13:16.638-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "b61yjh024wyj",
"name": "us4.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 5,
"showcase": true,
"start_date": "2020-12-07T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.805-04:00"
}
],
"created_at": "2026-09-03T07:12:53.072-04:00",
"id": "ygynz4rn50sj",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "The incident has been fully resolved, and all services are operating normally.\n\nCustomers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support.\n\nWe will provide a Root Cause Analysis (RCA) once it is available.",
"created_at": "2026-09-03T08:18:52.526-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-03T08:18:52.526-04:00",
"id": "bj0lz71p1jj6",
"incident_id": "ygynz4rn50sj",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-03T08:18:52.526-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We have applied changes to address the issue. Services appear to be operating normally, with the remaining site recovering. We are monitoring closely for stability.\n\nImpact:\nServices should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support.\n\nNext Steps: \nWe will post a final update once we confirm the resolution.",
"created_at": "2026-09-03T08:04:21.421-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-03T08:04:21.421-04:00",
"id": "kv1cwfpj76m3",
"incident_id": "ygynz4rn50sj",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-03T08:04:21.421-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "partial_outage",
"old_status": "major_outage"
}
],
"body": "Customer Impact:\n\nCustomers on the US4 cluster may remain unable to access their sites while the system recovers. All other clusters are operating normally.\n\nCurrent Status:\n\nSites are recovering properly and becoming available. \n\nNext Steps:\n\nWe are monitoring the system’s recovery and will provide another update as more information becomes available.\n\nIf you continue to experience issues, please contact Auvik Support so we can track the impact and assist you.",
"created_at": "2026-09-03T07:52:17.223-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-03T07:52:17.223-04:00",
"id": "v2bsgmk294qh",
"incident_id": "ygynz4rn50sj",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-03T07:52:17.223-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Customer Impact:\n\nCustomers on the US4 cluster may remain unable to access their sites while the system recovers. All other clusters are operating normally.\n\nCurrent Status:\n\nOur team has identified a potential cause of the outage and is applying mitigation measures.\n\nNext Steps:\n\nWe are monitoring the system’s recovery and will provide another update as more information becomes available.\n\nIf you continue to experience issues, please contact Auvik Support so we can track the impact and assist you.",
"created_at": "2026-09-03T07:21:30.700-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-03T07:21:30.000-04:00",
"id": "0l8t93fwslg7",
"incident_id": "ygynz4rn50sj",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-03T07:21:49.130-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of an outage affecting sites on the US4 cluster.\n\nImpact: \nCustomers may experience loss of services on these sites\nAll other clusters are functioning properly.\n\nNext Steps: \nOur team is working to identify contributing factors. We will share updates as more information becomes available.",
"created_at": "2026-09-03T07:12:53.144-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-03T07:12:53.144-04:00",
"id": "7mnc7f1zt1bq",
"incident_id": "ygynz4rn50sj",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-03T07:12:53.144-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-03T08:04:21.421-04:00",
"name": "Incident Title",
"page_id": "tlqktjfqgmc7",
"postmortem_body": "# Service Disruption - US4 service interruption\n\n## Root Cause Analysis\n\n### Duration of the incident\n\nDiscovered: Sep 03, 2026 07:05 UTC \nResolved: Sep 03, 2026 12:20 UTC\n\n### Customer impact\n\nCustomers hosted in the US4 environment experienced intermittent service availability while the system was unstable. Impacts included difficulty accessing sites and the user interface, along with interruptions to monitoring visibility.\n\n### Cause\n\nA core component in the US4 environment became unavailable. The platform's automated recovery process did not fully stabilize the environment, which led to repeated reconnection and recovery activity. A full restart of the US4 environment was required to restore normal operation.\n\n### Effect\n\nThe instability prevented parts of the US4 environment from communicating reliably. This caused service interruptions for many customers until the environment restarted and customer sites recovered.\n\n### Future consideration\\(s\\)\n\n* Improve resilience and redundancy for critical components involved in environment recovery.\n* Strengthen automated monitoring and paging so this failure pattern is identified and escalated more quickly.\n* Review recovery behavior to reduce the likelihood that a similar component failure requires a full environment restart.",
"postmortem_body_last_updated_at": "2026-09-17T09:34:42.885-04:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-09-17T09:34:42.885-04:00",
"reminder_intervals": null,
"resolved_at": "2026-09-03T08:18:52.526-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/sk7gl55zfj27",
"started_at": "2026-09-03T07:12:53.063-04:00",
"status": "resolved",
"updated_at": "2026-09-17T09:34:42.897-04:00"
},
{
"components": [
{
"created_at": "2018-12-04T10:34:34.386-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "k0m9k534ds0w",
"name": "au1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 10,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.925-04:00"
}
],
"created_at": "2026-08-27T08:46:10.771-04:00",
"id": "cqmpftlsmxvw",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The incident has been fully resolved, and all services are operating normally.\n\nCustomers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support.\n\nWe will provide a Root Cause Analysis (RCA) once it is available.",
"created_at": "2026-08-27T09:30:25.575-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-27T09:30:25.575-04:00",
"id": "g8p0t5zqjlwx",
"incident_id": "cqmpftlsmxvw",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-27T09:30:25.575-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Our team has applied mitigation measures, and we have restored availability for sites hosted on the AU1 cluster. Some sites continue to recover. We are monitoring the environment to confirm continued stability.\n\nImpact\nCustomers should no longer experience service interruptions. All other clusters remain unaffected.\n\nPlease report any related issues to Auvik Support so we can track them and provide further assistance.\n\nNext Steps\nWe will continue monitoring and provide another update once we have confirmed the issue is fully resolved.",
"created_at": "2026-08-27T09:03:44.081-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-27T09:03:44.081-04:00",
"id": "m8bx0x1nq90h",
"incident_id": "cqmpftlsmxvw",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-27T09:03:44.081-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "partial_outage",
"old_status": "major_outage"
}
],
"body": "Our team has identified a suspected cause of the availability issues affecting sites hosted on the AU1 cluster and is taking steps to resolve it.\n\nImpact\nCustomers on the AU1 cluster may continue to experience service interruptions. All other clusters remain unaffected.\n\nPlease report any related issues to Auvik Support so we can track them and provide further assistance.\n\nNext Steps\nWe are applying mitigation measures and will provide updates on our progress.",
"created_at": "2026-08-27T08:52:31.689-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-27T08:52:31.689-04:00",
"id": "ynnrkpq603r3",
"incident_id": "cqmpftlsmxvw",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-27T08:52:31.689-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are investigating reports of availability issues affecting sites hosted on the AU1 cluster.\n\nCustomer Impact\nCustomers on the AU1 cluster may experience service interruptions. All other clusters are unaffected.\n\nNext Steps\nOur team is working to identify the contributing factors. We will share another update as we learn more.",
"created_at": "2026-08-27T08:46:10.861-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-27T08:46:10.861-04:00",
"id": "9vm6kxbwvt27",
"incident_id": "cqmpftlsmxvw",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-27T08:46:10.861-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-27T09:03:44.081-04:00",
"name": "Service Disruption - AU1 Cluster Sites",
"page_id": "tlqktjfqgmc7",
"postmortem_body": "# Service Disruption - Availability Issues on the AU1 Cluster\n\n## Root Cause Analysis\n\n### Duration of the incident\n\nDiscovered: Aug 27, 2026 12:20 - UTC \nResolved: Aug 27, 2026 13:15 - UTC\n\n### Customer impact\n\nClients hosted in the AU1 region experienced a temporary interruption of Auvik services. Depending on the client, monitoring, alerting, collector connectivity, and access to the web interface were unavailable for up to approximately one hour.\n\n### Cause\n\nA cascading failure in core platform services caused multiple service components to restart, including a central coordination component. This resulted in widespread client-environment restarts across the AU1 region.\n\n### Effect\n\nAffected client environments became temporarily unavailable while services restarted. The platform recovered automatically. Post-recovery verification confirmed normal service operation.\n\n### Future consideration\\(s\\)\n\n* Continue evaluating resiliency improvements for core service coordination and recovery behavior following large-scale restarts.\n* Continue using post-recovery validation checks to confirm client services return to expected operation after a broad service restart.",
"postmortem_body_last_updated_at": "2026-08-28T11:24:11.544-04:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-08-28T11:24:11.544-04:00",
"reminder_intervals": null,
"resolved_at": "2026-08-27T09:30:25.575-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/8ztjw0r1mtth",
"started_at": "2026-08-27T08:46:10.760-04:00",
"status": "resolved",
"updated_at": "2026-08-28T11:24:11.562-04:00"
},
{
"components": [
{
"created_at": "2018-11-08T12:12:24.978-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "9s5dqny3kl4n",
"name": "us1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.714-04:00"
},
{
"created_at": "2018-11-21T10:35:48.465-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "plkkhkbcwb5h",
"name": "us2.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.746-04:00"
},
{
"created_at": "2019-01-26T07:08:30.202-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "1mymjbcsdd4k",
"name": "us3.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.776-04:00"
},
{
"created_at": "2020-12-07T17:13:16.638-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "b61yjh024wyj",
"name": "us4.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 5,
"showcase": true,
"start_date": "2020-12-07T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.805-04:00"
},
{
"created_at": "2023-11-17T09:58:11.371-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "vw491315k89f",
"name": "us5.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 6,
"showcase": true,
"start_date": "2023-10-01T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.832-04:00"
},
{
"created_at": "2024-06-04T13:12:06.663-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "zyqglp3sdlrk",
"name": "us6.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 7,
"showcase": true,
"start_date": "2024-06-04T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.860-04:00"
},
{
"created_at": "2018-11-21T08:34:53.252-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "5sfbxv46yhcy",
"name": "eu1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 8,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.896-04:00"
},
{
"created_at": "2018-11-21T08:35:08.419-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "z9btdyw73ps9",
"name": "eu2.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-15T14:41:45.204-04:00"
},
{
"created_at": "2018-12-04T10:34:34.386-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "k0m9k534ds0w",
"name": "au1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 10,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.925-04:00"
},
{
"created_at": "2019-08-26T16:16:31.736-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "n9chpbfxmhwr",
"name": "ca1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 11,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.956-04:00"
},
{
"created_at": "2026-03-24T14:48:43.519-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "sjglkblkl0t8",
"name": "lnx.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 12,
"showcase": true,
"start_date": "2026-03-24T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.984-04:00"
}
],
"created_at": "2026-08-17T13:53:50.634-04:00",
"id": "y1cbl60g6h5w",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The incident has been fully resolved, and all services are operating normally.\n\nCustomers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support.\n\nWe will provide a Root Cause Analysis (RCA) once it is available.",
"created_at": "2026-08-20T10:11:24.839-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-20T10:11:24.839-04:00",
"id": "9htc6zt06g87",
"incident_id": "y1cbl60g6h5w",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-20T10:11:24.839-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have continued to observe stable alerting behavior across all systems. Our engineering team will continue active monitoring and address any reported issues.\n\nCurrent Impact:\nAll services are operating normally.\n\nCritical Reminder:\nIf you experience any unexpected alerting behavior or identify other outliers, please report them immediately to Auvik Support for investigation.",
"created_at": "2026-08-20T07:18:22.389-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-20T07:18:22.389-04:00",
"id": "6dr4jg72w6r0",
"incident_id": "y1cbl60g6h5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-20T07:18:22.389-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have continued to observe stable alerting behavior across all systems. Our engineering team will continue active monitoring through the day to ensure continued performance.\n\nCurrent Impact:\nAll services are operating normally.\n\nCritical Reminder:\nIf you experience any unexpected alerting behavior or identify other outliers, please report them immediately to Auvik Support for investigation.",
"created_at": "2026-08-19T15:23:23.601-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-19T15:23:23.601-04:00",
"id": "w7fszlxckpps",
"incident_id": "y1cbl60g6h5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-19T15:23:23.601-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have continued to see stable alerting behavior. \n\nWe are continuing to monitor closely to ensure ongoing stability.\n\nImpact:\nServices are operating normally. If you experience any unexpected alerting behavior or other outliers, please report them to Auvik Support so our team can investigate.",
"created_at": "2026-08-19T10:33:06.700-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-19T10:33:06.700-04:00",
"id": "w1bkm9sk767h",
"incident_id": "y1cbl60g6h5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-19T10:33:06.700-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have continued to see stable alerting behavior overnight, and alerting services remain fully recovered. We are continuing to monitor closely to ensure ongoing stability.\n\nImpact:\nServices are operating normally. If you experience any unexpected alerting behavior or other outliers, please report them to Auvik Support so our team can investigate.",
"created_at": "2026-08-19T05:31:46.960-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-19T05:31:46.960-04:00",
"id": "c60q8v07kskf",
"incident_id": "y1cbl60g6h5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-19T05:31:46.960-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have continued to see stable alerting behaviour following the changes made earlier, and alerting services remain fully recovered. We are continuing to monitor closely to ensure ongoing stability.\n\nImpact:\nServices are operating normally. If you experience any unexpected alerting behaviour or other outliers, please report them to Auvik Support so our team can investigate.\n\nNext Steps:\nWe will continue monitoring services and will provide a final update once we are confident the issue remains fully resolved.",
"created_at": "2026-08-18T17:30:39.993-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-18T17:30:39.993-04:00",
"id": "y5ytskyl597d",
"incident_id": "y1cbl60g6h5w",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-18T17:30:39.993-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We continue investigating the legacy alerting issue causing unexpected email notifications.\n\nWe are continuing to validate our findings and work through the remaining steps.\n\nNext Steps:\nWe will provide another update as we confirm the resolution or as additional information becomes available",
"created_at": "2026-08-18T14:46:12.235-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-18T14:46:12.235-04:00",
"id": "6g85bf0stfqv",
"incident_id": "y1cbl60g6h5w",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-18T14:46:12.235-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We continue investigating the legacy alerting issue causing unexpected email notifications.\n\nOur investigation has made progress, and we believe we are moving toward a resolution. We are continuing to validate our findings and work through the remaining steps.\n\nNext Steps:\nWe will provide another update as we confirm the resolution or as additional information becomes available",
"created_at": "2026-08-18T11:35:13.375-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-18T11:35:13.375-04:00",
"id": "bpb0tmvgdzrh",
"incident_id": "y1cbl60g6h5w",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-18T11:35:13.375-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We continue to receive reports of unexpected emails being sent by legacy alerting.\n\nOur team is actively investigating the issue.\n\nNext Steps:\nWe will provide another update as more information becomes available.",
"created_at": "2026-08-18T10:09:00.663-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-18T10:09:00.663-04:00",
"id": "jlm5l0l1wjjm",
"incident_id": "y1cbl60g6h5w",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-18T10:09:00.663-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are continuing to monitor for any further issues.",
"created_at": "2026-08-18T04:31:12.989-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-18T04:31:12.989-04:00",
"id": "1qlr86nfgpgy",
"incident_id": "y1cbl60g6h5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-18T04:31:12.989-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We have observed a full recovery of the affected services, and alerts are now appearing in the UI as expected across all clusters. We are continuing to closely monitor services to ensure stability.",
"created_at": "2026-08-17T21:47:06.043-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T21:47:06.043-04:00",
"id": "c7rh2hbk771r",
"incident_id": "y1cbl60g6h5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T21:47:06.043-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We have applied additional changes to address the issue causing alerts to not appear in the UI. We are seeing alerts gradually recover and are continuing to closely monitor services to ensure a full recovery.\n\nImpact:\nAlert notifications should no longer be sent to unintended users. Alerts may still be delayed in appearing in the UI as services continue to recover. If you continue to encounter problems, please report them to Auvik Support.\n\nNext Steps:\nWe will continue monitoring alert recovery and service stability and will provide a final update once we confirm the issue is fully resolved.",
"created_at": "2026-08-17T19:15:07.186-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T19:15:07.186-04:00",
"id": "vkn026wcbxkr",
"incident_id": "y1cbl60g6h5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T19:15:07.186-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We have applied changes to address the issue. Alert notifications should no longer be sent to unintended users\nWe are closely monitoring services for stability.\n\nImpact:\nServices should be operating normally, though new alerts may be delayed in the UI until services catch up; if you continue to encounter problems, please report them to Auvik Support.\n\nNext Steps: \nWe will post a final update once we confirm the resolution.",
"created_at": "2026-08-17T16:31:01.638-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T16:31:01.638-04:00",
"id": "563w1wg4czsj",
"incident_id": "y1cbl60g6h5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T16:31:01.638-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our team has identified a suspected cause of the incorrect notifications and is taking steps to fix the issue.\n\nImpact: \nCustomers may continue to experience false paused notifications\nThe following services are not affected: V2 alerting\nPlease report any related issues to Auvik Support so we can track and assist further.\n\nNext Steps: \nWe are applying mitigation measures and will provide progress updates.",
"created_at": "2026-08-17T15:45:16.011-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T15:45:16.011-04:00",
"id": "35f17g9tr518",
"incident_id": "y1cbl60g6h5w",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T15:45:16.011-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate the issues with incorrect notifications being sent.\n\nImpact: \nCustomers may experience improper alerts and notifications\nThe following services are not affected: V2 alert notifications.\n\nNext Steps: \nOur team is working to identify contributing factors. We will share updates as more information becomes available.",
"created_at": "2026-08-17T15:04:22.284-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T15:04:22.284-04:00",
"id": "rnsccmy3dhlg",
"incident_id": "y1cbl60g6h5w",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T15:04:22.284-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are investigating reports of a high volume of inaccurate notifications.\n\nImpact: \nCustomers may experience improper alerts and notifications\nThe following services are not affected: V2 alert notifications.\n\nNext Steps: \nOur team is working to identify contributing factors. We will share updates as more information becomes available.",
"created_at": "2026-08-17T13:53:50.929-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T13:53:50.929-04:00",
"id": "bfc72jgkldfx",
"incident_id": "y1cbl60g6h5w",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T13:53:50.929-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-17T16:31:01.638-04:00",
"name": "Inaccurate notifications being sent for legacy alerts",
"page_id": "tlqktjfqgmc7",
"postmortem_body": "# Service Degradation - Legacy Alerts Notification\n\n## Root Cause Analysis\n\n### Duration of the incident\n\nDiscovered: Aug 17, 2026 13:15 - UTC \nResolved: Aug 21, 2026 14:12 - UTC\n\n### Customer impact\n\nSome customers using Legacy Alerts experienced inaccurate alert notifications, including false-positive alerts and unintended email notifications. During remediation, some legacy alert processing was delayed, and alert visibility in the user interface temporarily lagged. V2 Alerts remained operational throughout the incident.\n\n### Cause\n\nA product release intended to retire older default Legacy Alert configurations for new environments also removed supporting alert conditions that were still required by some existing customers with customized Legacy Alerts. Without the complete conditions, certain Legacy Alerts could trigger inaccurately. The remediation required reprocessing affected alerts, which temporarily increased processing load and contributed to delayed alert visibility, alert flapping, and excessive notifications.\n\n### Effect\n\nAffected Legacy Alerts could trigger when the underlying condition was not present, re-trigger after being paused, or send notifications more broadly than intended. The resulting in-service lag also temporarily delayed displaying some alerts. Engineering restored the required alert configuration, removed the unintended broad email association, increased processing capacity, and proactively corrected additional affected customer environments.\n\n### Future consideration\\(s\\)\n\n• Add monitoring for abnormal volumes of Legacy Alerts so unexpected alert activity can be detected earlier.\n\n• Expand pre-release and end-to-end testing for existing customized Legacy Alerts, including alert triggering, notification delivery, and post-change recovery behavior.\n\n• Strengthen canary-release review so alerting anomalies are investigated and understood before wider deployment.",
"postmortem_body_last_updated_at": "2026-08-24T13:57:17.931-04:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-08-24T13:57:17.931-04:00",
"reminder_intervals": null,
"resolved_at": "2026-08-20T10:11:24.839-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/701sb7knmbl9",
"started_at": "2026-08-17T13:53:50.610-04:00",
"status": "resolved",
"updated_at": "2026-08-24T13:57:17.943-04:00"
},
{
"components": [
{
"created_at": "2018-11-08T12:12:24.978-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "9s5dqny3kl4n",
"name": "us1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.714-04:00"
},
{
"created_at": "2018-11-21T10:35:48.465-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "plkkhkbcwb5h",
"name": "us2.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.746-04:00"
},
{
"created_at": "2019-01-26T07:08:30.202-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "1mymjbcsdd4k",
"name": "us3.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.776-04:00"
},
{
"created_at": "2020-12-07T17:13:16.638-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "b61yjh024wyj",
"name": "us4.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 5,
"showcase": true,
"start_date": "2020-12-07T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.805-04:00"
},
{
"created_at": "2023-11-17T09:58:11.371-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "vw491315k89f",
"name": "us5.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 6,
"showcase": true,
"start_date": "2023-10-01T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.832-04:00"
},
{
"created_at": "2024-06-04T13:12:06.663-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "zyqglp3sdlrk",
"name": "us6.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 7,
"showcase": true,
"start_date": "2024-06-04T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.860-04:00"
},
{
"created_at": "2018-11-21T08:34:53.252-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "5sfbxv46yhcy",
"name": "eu1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 8,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.896-04:00"
},
{
"created_at": "2018-11-21T08:35:08.419-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "z9btdyw73ps9",
"name": "eu2.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-15T14:41:45.204-04:00"
},
{
"created_at": "2018-12-04T10:34:34.386-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "k0m9k534ds0w",
"name": "au1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 10,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.925-04:00"
},
{
"created_at": "2019-08-26T16:16:31.736-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "n9chpbfxmhwr",
"name": "ca1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 11,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.956-04:00"
},
{
"created_at": "2026-03-24T14:48:43.519-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "sjglkblkl0t8",
"name": "lnx.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 12,
"showcase": true,
"start_date": "2026-03-24T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.984-04:00"
}
],
"created_at": "2026-08-17T11:00:40.735-04:00",
"id": "5nk2ydqx90dy",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The incident has been fully resolved, and all services are operating normally.\n\nCustomers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support.\n\nWe will provide a Root Cause Analysis (RCA) once it is available.",
"created_at": "2026-08-17T12:42:43.026-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T12:42:43.026-04:00",
"id": "80ppvh3rj3p7",
"incident_id": "5nk2ydqx90dy",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T12:42:43.026-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We have applied changes to address the issue. We are now rolling out service fixes and monitoring closely for stability.\n\nImpact:\nServices should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support.\n\nNext Steps: \nWe will post a final update once we confirm the resolution.",
"created_at": "2026-08-17T12:38:14.045-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T12:38:14.045-04:00",
"id": "fdwvst1qqrr7",
"incident_id": "5nk2ydqx90dy",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T12:38:14.045-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our team has identified a suspected cause of the legacy alerts not working properly and is taking steps to fix it.\n\nImpact: \nCustomers may continue to experience legacy alerts not working\nThe following services are not affected: V2 alerts\nPlease report any related issues to Auvik Support so we can track and assist further.\n\nNext Steps: \nWe are applying the fix to the EU1 clustered clients currently",
"created_at": "2026-08-17T12:24:58.977-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T12:24:58.977-04:00",
"id": "064sv6dv8td8",
"incident_id": "5nk2ydqx90dy",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T12:24:58.977-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our team has identified a suspected cause of the legacy alerts not working properly and is taking steps to fix it.\n\nImpact: \nCustomers may continue to experience legacy alerts not working\nThe following services are not affected: V2 alerts\nPlease report any related issues to Auvik Support so we can track and assist further.\n\nNext Steps: \nWe are applying mitigation measures and will provide progress updates.",
"created_at": "2026-08-17T11:24:58.097-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T11:24:58.097-04:00",
"id": "1dt7d48d2vgd",
"incident_id": "5nk2ydqx90dy",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T11:24:58.097-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of a flood of legacy alerts.\n\nImpact\nDefault legacy alerts are temporarily not functioning as expected while we investigate. Customized legacy alerts may also be impacted.\n\nV2 alerts are currently working as expected.\n\nNext Steps\nOur team is actively investigating to identify the contributing factors. We will provide additional updates as more information becomes available.",
"created_at": "2026-08-17T11:00:40.997-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T11:00:40.997-04:00",
"id": "kly9wkxk0bfy",
"incident_id": "5nk2ydqx90dy",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T11:00:40.997-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-17T12:38:14.045-04:00",
"name": "Issue with Legacy Alert Delivery",
"page_id": "tlqktjfqgmc7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-17T12:42:43.026-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/lcbjryjg4jzj",
"started_at": "2026-08-17T11:00:40.713-04:00",
"status": "resolved",
"updated_at": "2026-08-17T12:42:43.044-04:00"
},
{
"components": [
{
"created_at": "2016-07-17T13:09:31.562-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "b46kgkzsyy1h",
"name": "my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-15T09:53:17.857-04:00"
},
{
"created_at": "2018-11-08T12:12:24.978-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "9s5dqny3kl4n",
"name": "us1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.714-04:00"
},
{
"created_at": "2018-11-21T10:35:48.465-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "plkkhkbcwb5h",
"name": "us2.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.746-04:00"
},
{
"created_at": "2019-01-26T07:08:30.202-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "1mymjbcsdd4k",
"name": "us3.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.776-04:00"
},
{
"created_at": "2020-12-07T17:13:16.638-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "b61yjh024wyj",
"name": "us4.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 5,
"showcase": true,
"start_date": "2020-12-07T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.805-04:00"
},
{
"created_at": "2023-11-17T09:58:11.371-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "vw491315k89f",
"name": "us5.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 6,
"showcase": true,
"start_date": "2023-10-01T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.832-04:00"
},
{
"created_at": "2024-06-04T13:12:06.663-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "zyqglp3sdlrk",
"name": "us6.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 7,
"showcase": true,
"start_date": "2024-06-04T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.860-04:00"
},
{
"created_at": "2018-11-21T08:34:53.252-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "5sfbxv46yhcy",
"name": "eu1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 8,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.896-04:00"
},
{
"created_at": "2018-12-04T10:34:34.386-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "k0m9k534ds0w",
"name": "au1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 10,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.925-04:00"
},
{
"created_at": "2019-08-26T16:16:31.736-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "n9chpbfxmhwr",
"name": "ca1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 11,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.956-04:00"
},
{
"created_at": "2026-03-24T14:48:43.519-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "sjglkblkl0t8",
"name": "lnx.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 12,
"showcase": true,
"start_date": "2026-03-24T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.984-04:00"
}
],
"created_at": "2026-08-13T15:54:16.968-04:00",
"id": "vcz3t933k02j",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "b46kgkzsyy1h",
"name": "Network Mgmt - my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-08-15T09:53:18.113-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-15T09:53:18.113-04:00",
"id": "z2tbmt4p9mnl",
"incident_id": "vcz3t933k02j",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-15T09:53:18.113-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "b46kgkzsyy1h",
"name": "Network Mgmt - my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-08-15T07:00:07.901-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-15T07:00:07.901-04:00",
"id": "gnty7wrttf90",
"incident_id": "vcz3t933k02j",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-15T07:00:07.901-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-08-15T06:00:07.272-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-15T06:00:07.272-04:00",
"id": "dw9t6mb5g90z",
"incident_id": "vcz3t933k02j",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-15T06:00:07.272-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "b46kgkzsyy1h",
"name": "Network Mgmt - my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.\n\nIf you have any questions, please use the Support button at the bottom right in Auvik.",
"created_at": "2026-08-13T15:54:17.044-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-13T15:54:17.044-04:00",
"id": "7nnjdyw88r24",
"incident_id": "vcz3t933k02j",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-13T15:54:17.044-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Scheduled Maintenance",
"page_id": "tlqktjfqgmc7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-15T09:53:18.113-04:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-08-15T07:00:00.000-04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-08-15T06:00:07.623-04:00",
"scheduled_until": "2026-08-15T10:00:00.000-04:00",
"shortlink": "https://stspg.io/7khzg45g55ww",
"started_at": "2026-08-13T15:54:16.948-04:00",
"status": "completed",
"updated_at": "2026-08-15T09:53:18.142-04:00"
},
{
"components": [
{
"created_at": "2018-11-21T08:35:08.419-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "z9btdyw73ps9",
"name": "eu2.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-15T14:41:45.204-04:00"
}
],
"created_at": "2026-08-10T12:14:44.041-04:00",
"id": "h2ykdpqx1yg9",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-08-11T15:05:58.169-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-11T15:05:58.169-04:00",
"id": "dh3w9vn7dl5w",
"incident_id": "h2ykdpqx1yg9",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-11T15:05:58.169-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-08-11T13:00:07.806-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-11T13:00:07.806-04:00",
"id": "hfd063v93lv4",
"incident_id": "h2ykdpqx1yg9",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-11T13:00:07.806-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-08-11T12:00:17.117-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-11T12:00:17.117-04:00",
"id": "ljgllyhgjlws",
"incident_id": "h2ykdpqx1yg9",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-11T12:00:17.117-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.\n\nIf you have any questions, please use the Support button at the bottom right in Auvik.",
"created_at": "2026-08-10T12:14:44.103-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-10T12:14:44.103-04:00",
"id": "50ktvlqwdc7z",
"incident_id": "h2ykdpqx1yg9",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-10T12:14:44.103-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Scheduled Maintenance",
"page_id": "tlqktjfqgmc7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-11T15:05:58.169-04:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-08-11T13:00:00.000-04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-08-11T12:00:17.667-04:00",
"scheduled_until": "2026-08-11T16:00:00.000-04:00",
"shortlink": "https://stspg.io/00rtg247x08r",
"started_at": "2026-08-10T12:14:44.031-04:00",
"status": "completed",
"updated_at": "2026-08-11T15:05:58.194-04:00"
},
{
"components": [
{
"created_at": "2016-07-17T13:09:31.562-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "b46kgkzsyy1h",
"name": "my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-15T09:53:17.857-04:00"
},
{
"created_at": "2018-11-08T12:12:24.978-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "9s5dqny3kl4n",
"name": "us1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.714-04:00"
},
{
"created_at": "2018-11-21T10:35:48.465-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "plkkhkbcwb5h",
"name": "us2.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.746-04:00"
},
{
"created_at": "2019-01-26T07:08:30.202-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "1mymjbcsdd4k",
"name": "us3.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.776-04:00"
},
{
"created_at": "2020-12-07T17:13:16.638-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "b61yjh024wyj",
"name": "us4.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 5,
"showcase": true,
"start_date": "2020-12-07T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.805-04:00"
},
{
"created_at": "2023-11-17T09:58:11.371-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "vw491315k89f",
"name": "us5.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 6,
"showcase": true,
"start_date": "2023-10-01T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.832-04:00"
},
{
"created_at": "2024-06-04T13:12:06.663-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "zyqglp3sdlrk",
"name": "us6.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 7,
"showcase": true,
"start_date": "2024-06-04T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.860-04:00"
},
{
"created_at": "2018-11-21T08:34:53.252-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "5sfbxv46yhcy",
"name": "eu1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 8,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.896-04:00"
},
{
"created_at": "2018-12-04T10:34:34.386-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "k0m9k534ds0w",
"name": "au1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 10,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.925-04:00"
},
{
"created_at": "2019-08-26T16:16:31.736-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "n9chpbfxmhwr",
"name": "ca1.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 11,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-19T10:00:09.956-04:00"
},
{
"created_at": "2026-03-24T14:48:43.519-04:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "sjglkblkl0t8",
"name": "lnx.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 12,
"showcase": true,
"start_date": "2026-03-24T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-19T10:00:09.984-04:00"
}
],
"created_at": "2026-07-16T15:13:36.522-04:00",
"id": "8cmm0m1jj7fj",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "b46kgkzsyy1h",
"name": "Network Mgmt - my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-18T09:30:08.459-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-18T09:30:08.459-04:00",
"id": "spvzq2zfkwsc",
"incident_id": "8cmm0m1jj7fj",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-18T09:30:08.459-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "b46kgkzsyy1h",
"name": "Network Mgmt - my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-18T06:30:07.470-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-18T06:30:07.470-04:00",
"id": "hyk90wpw68yj",
"incident_id": "8cmm0m1jj7fj",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-18T06:30:07.470-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-18T05:30:07.901-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-18T05:30:07.901-04:00",
"id": "3kn9y7xxzrdd",
"incident_id": "8cmm0m1jj7fj",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-18T05:30:07.901-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "b46kgkzsyy1h",
"name": "Network Mgmt - my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9s5dqny3kl4n",
"name": "Network Mgmt - us1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "plkkhkbcwb5h",
"name": "Network Mgmt - us2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1mymjbcsdd4k",
"name": "Network Mgmt - us3.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b61yjh024wyj",
"name": "Network Mgmt - us4.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vw491315k89f",
"name": "Network Mgmt - us5.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zyqglp3sdlrk",
"name": "Network Mgmt - us6.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5sfbxv46yhcy",
"name": "Network Mgmt - eu1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k0m9k534ds0w",
"name": "Network Mgmt - au1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n9chpbfxmhwr",
"name": "Network Mgmt - ca1.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "sjglkblkl0t8",
"name": "Network Mgmt - lnx.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.\n\nIf you have any questions, please use the Support button at the bottom right in Auvik.",
"created_at": "2026-07-16T15:13:36.618-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-16T15:13:36.618-04:00",
"id": "4x65c9mxg4l6",
"incident_id": "8cmm0m1jj7fj",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-16T15:13:36.618-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Scheduled Maintenance",
"page_id": "tlqktjfqgmc7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-18T09:30:08.459-04:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-18T06:30:00.000-04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-18T05:30:08.741-04:00",
"scheduled_until": "2026-07-18T09:30:00.000-04:00",
"shortlink": "https://stspg.io/wl78rh0q3wq0",
"started_at": "2026-07-16T15:13:36.491-04:00",
"status": "completed",
"updated_at": "2026-07-18T09:30:08.520-04:00"
},
{
"components": [
{
"created_at": "2018-11-21T08:35:08.419-05:00",
"description": null,
"group_id": "64gw41mbtxng",
"id": "z9btdyw73ps9",
"name": "eu2.my.auvik.com",
"page_id": "tlqktjfqgmc7",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-15T14:41:45.204-04:00"
}
],
"created_at": "2026-07-13T12:20:24.745-04:00",
"id": "3b190p529d0s",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-14T14:18:29.634-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-14T14:18:29.634-04:00",
"id": "rdc58xygm4h8",
"incident_id": "3b190p529d0s",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-14T14:18:29.634-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-14T13:00:13.587-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-14T13:00:13.587-04:00",
"id": "63gf6pk5rqs2",
"incident_id": "3b190p529d0s",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-14T13:00:13.587-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-14T12:00:15.807-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-14T12:00:15.807-04:00",
"id": "jf2kfwmgvlgq",
"incident_id": "3b190p529d0s",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-14T12:00:15.807-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z9btdyw73ps9",
"name": "Network Mgmt - eu2.my.auvik.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.\n\nIf you have any questions, please use the Support button at the bottom right in Auvik.",
"created_at": "2026-07-13T12:20:25.014-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-13T12:20:25.014-04:00",
"id": "1xw12sd76jx4",
"incident_id": "3b190p529d0s",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-13T12:20:25.014-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Scheduled Maintenance",
"page_id": "tlqktjfqgmc7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-14T14:18:29.634-04:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-14T13:00:00.000-04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-14T12:00:16.359-04:00",
"scheduled_until": "2026-07-14T16:00:00.000-04:00",
"shortlink": "https://stspg.io/b351jvd28mbb",
"started_at": "2026-07-13T12:20:24.732-04:00",
"status": "completed",
"updated_at": "2026-07-14T14:18:29.661-04:00"
}
],
"page": {
"id": "tlqktjfqgmc7",
"name": "Auvik Networks Inc.",
"url": "https://status.auvik.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}