Snapshot 11033
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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],
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],
"body": "We have identified the source of the issue, applied a temporary fix, and are working on a permanent fix. We continue to monitor the situation.",
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"body": "We are continuing to see issues with triggers and are also noticing issues with querying. We are investigating for the cause of both.",
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],
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},
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],
"body": "This incident has been resolved.",
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},
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}
],
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"name": "honeycomb.io marketing website not working",
"page_id": "9xjvdr2lr7rv",
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},
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"description": null,
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"id": "ryhsgbnrzg2l",
"name": "ui.honeycomb.io - US1 Activity Log",
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"id": "8st0182rtr59",
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"name": "ui.honeycomb.io - US1 Activity Log",
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"old_status": "degraded_performance"
}
],
"body": "Backfill of the Activity Log events has completed. All events during the affected period should be present.",
"created_at": "2026-06-29T17:47:15.319-07:00",
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"deliver_notifications": true,
"display_at": "2026-06-29T17:47:15.319-07:00",
"id": "yr36mw7kxvlj",
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},
{
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{
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"name": "ui.honeycomb.io - US1 Activity Log",
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}
],
"body": "Starting at 14:24 PT, there was an issue with the Activity Log causing events to stop being processed. You may notice a gap starting at that time. We are slowly backfilling these events and do not expect any data loss to occur. We expect the full data log to be restored around 17:30 PT.",
"created_at": "2026-06-29T15:07:37.071-07:00",
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}
],
"metadata": {},
"monitoring_at": "2026-06-29T15:07:37.071-07:00",
"name": "Activity Log delayed in US",
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},
{
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"description": "POST endpoint to submit events",
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"id": "r7lr006x58vg",
"name": "api.eu1.honeycomb.io - EU1 Event Ingest",
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"showcase": true,
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"status": "operational",
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},
{
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"description": null,
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"id": "sdnpgrc81h4v",
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],
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},
{
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"name": "ui.eu1.honeycomb.io - EU1 Trigger \u0026 SLO Alerting",
"new_status": "operational",
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}
],
"body": "This incident has been resolved.",
"created_at": "2026-06-25T13:41:40.549-07:00",
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"deliver_notifications": true,
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"id": "1xj6zvhbxfv8",
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},
{
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{
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},
{
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"name": "ui.eu1.honeycomb.io - EU1 Trigger \u0026 SLO Alerting",
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}
],
"body": "We are monitoring the situation. Events may have been delayed between 17:53 and 18:04 UTC.",
"created_at": "2026-06-25T11:31:29.088-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-25T11:31:29.088-07:00",
"id": "89dn0y3gkl2g",
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"status": "monitoring",
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"updated_at": "2026-06-25T11:31:29.088-07:00",
"wants_twitter_update": false
},
{
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{
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"name": "api.eu1.honeycomb.io - EU1 Event Ingest",
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},
{
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"name": "ui.eu1.honeycomb.io - EU1 Trigger \u0026 SLO Alerting",
"new_status": "degraded_performance",
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}
],
"body": "We are investigating an issue with delayed ingest in the EU region. SLOs and Trigger evaluations may also be delayed.",
"created_at": "2026-06-25T11:10:04.022-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-25T11:10:04.022-07:00",
"id": "xhgjn0sb5k8j",
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"updated_at": "2026-06-25T11:10:04.022-07:00",
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}
],
"metadata": {},
"monitoring_at": "2026-06-25T11:31:29.088-07:00",
"name": "Ingest outage in EU",
"page_id": "9xjvdr2lr7rv",
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"postmortem_ignored": false,
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},
{
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"description": "POST endpoint to submit events",
"group_id": null,
"id": "m8wyq69d24y8",
"name": "api.honeycomb.io - US1 Event Ingest",
"page_id": "9xjvdr2lr7rv",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-24T12:06:10.569-07:00"
},
{
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"description": null,
"group_id": null,
"id": "p5q31vg0lzrn",
"name": "ui.honeycomb.io - US1 Trigger \u0026 SLO Alerting",
"page_id": "9xjvdr2lr7rv",
"position": 4,
"showcase": true,
"start_date": "2021-11-23T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-06-24T12:06:53.203-07:00"
},
{
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"description": "POST endpoint to submit events",
"group_id": null,
"id": "r7lr006x58vg",
"name": "api.eu1.honeycomb.io - EU1 Event Ingest",
"page_id": "9xjvdr2lr7rv",
"position": 7,
"showcase": true,
"start_date": "2023-10-01T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-06-25T11:31:29.039-07:00"
},
{
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"description": null,
"group_id": null,
"id": "sdnpgrc81h4v",
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"page_id": "9xjvdr2lr7rv",
"position": 10,
"showcase": true,
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}
],
"created_at": "2026-06-24T11:14:02.425-07:00",
"id": "rqp7q8pmm54y",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
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{
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"name": "api.honeycomb.io - US1 Event Ingest",
"new_status": "operational",
"old_status": "operational"
},
{
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},
{
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},
{
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"name": "ui.eu1.honeycomb.io - EU1 Trigger \u0026 SLO Alerting",
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],
"body": "All services have been fully recovered.\nImpact window: 17:55–18:17 UTC\nRegions affected: Primary impact in US. The EU region was affected to a much lesser degree.\nDuring this period, the following effects may have occurred:\nIngest: Some data was not ingested, resulting in complete or partial data loss for events sent during the window.\nTriggers: Triggers may have failed to fire within the impact window.\nSLOs: SLI values across the affected window are skewed by the missing data and may show artificial dips or accelerated budget burn.\nService Maps: Maps covering the outage window are incomplete. Services and dependencies may be under-counted, as their traces were not ingested.\nWe apologize for the disruption. Please reach out if you have any questions about how this may have affected your data.",
"created_at": "2026-06-24T12:04:49.421-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-24T12:04:49.421-07:00",
"id": "5px8t3rqpgq2",
"incident_id": "rqp7q8pmm54y",
"status": "resolved",
"tweet_id": null,
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"updated_at": "2026-06-24T12:04:49.421-07:00",
"wants_twitter_update": false
},
{
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{
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},
{
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},
{
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"name": "api.eu1.honeycomb.io - EU1 Event Ingest",
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},
{
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"name": "ui.eu1.honeycomb.io - EU1 Trigger \u0026 SLO Alerting",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Triggers, SLOs and Service Maps are recovered. We are continuing to monitoring the Ingest Service",
"created_at": "2026-06-24T11:31:37.653-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-24T11:31:37.653-07:00",
"id": "f594bh4ykfcc",
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"status": "monitoring",
"tweet_id": null,
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"updated_at": "2026-06-24T11:31:37.653-07:00",
"wants_twitter_update": false
},
{
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"body": "We have rolled back the deploy and ingest service has recovered. There has been an ingest outage from 17:55 - 18:14 UTC. We have also observed an delay for Service Maps.",
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{
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{
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"body": "We are investigating an issue with delayed ingest in the US and EU region. Our engineers are rolling back a recent deploy. SLOs and Trigger evaluations may also be delayed.",
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"postmortem_body": "On June 24, we experienced approximately 30 minutes of severe data ingestion degradation in Honeycomb’s US and EU instances. During this degradation, Honeycomb rejected a significant percentage of inbound telemetry, and customers would have seen up to a half-hour gap in ingested telemetry. Additionally, during this same time window, customers would have experienced data processing degradation and service disruption within Anomaly Detection and Service Maps.\n\nA deployment containing a change to how services retrieve dataset schemas into local caches caused a cascading set of failures, resulting in failed remote cache retrievals, and subsequently, a MySQL stampede due to several services falling back to retrieving schemas from the database. This stampede resulted in significant memory utilization growth, causing some services to crash loop with out-of-memory exceptions while retrieving schemas. Customers would have seen 5xx errors from our ingestion APIs when this occurred, because ingestion services were among those that were crash looping. This also included crash looping from services responsible for Anomaly Detection and Service Maps.\n\nRight after these service crash loops began, alerts fired for the crashing services, and procedures were run to pin all services back to the last known good build before the breaking change landed. Once services were running the previous deploy’s build, the 5xx error responses from ingestion APIs returned to nominal baseline levels, and services that were crash looping recovered and resumed normal operation.\n\nThe underlying issue centered on how dataset schema cache payloads and metadata were serialized to memcached for remote cache retrieval, and how memcached clients deserialize that data before writing it to a local cache. The code change contained a feature flag to toggle the serialization behavior, and backwards-compatibility safeguards for clients deserializing different schema versions from memcached. However, services’ schema deserialization prior to the feature flag flip on did not behave as intended, treating each backwards-compatible schema read as a hard error rather than as a fallback, which subsequently caused every remote schema cache read to fall through to the database. Subsequent analysis and review of the code identified the issue and we have re-deployed this change with a fix along with additional tests. Services now correctly and successfully deserialize schemas from memcached in a safe, backwards-compatible manner.",
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{
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"body": "MCP Write Tools have been restored. MCP users may need to reconnect to see all available tools.",
"created_at": "2026-06-19T10:21:14.000-07:00",
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},
{
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"body": "We are aware of an issue affecting Honeycomb MCP. Write tool functionality may be degraded. Read tools are unaffected.",
"created_at": "2026-06-19T10:18:03.059-07:00",
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},
{
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"body": "We are aware of an issue affecting Honeycomb MCP. Write tool functionality may be degraded. Read tools are unaffected.",
"created_at": "2026-06-19T09:39:32.924-07:00",
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],
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},
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{
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{
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"body": "Beginning June 17th, enhance-related requests were failing to complete. We've since identified and deployed a fix, and enhance is now fully operational. Thank you for your patience.",
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},
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}