Snapshot 11217
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Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-09-02T20:31:15Z",
"id": "01M1HX364WH5RN5HMXG4B8MFJC",
"impact": "minor",
"incident_updates": [
{
"body": "The incident affecting report downloads in the Paddle Dashboard has been fully resolved. Our engineers deployed a fix, and the generated reports can now be downloaded as expected.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-09-02T21:04:05Z",
"display_at": "2026-09-02T21:04:05Z",
"id": "01M1HYZA0N8C8HQCAHN9M0498D",
"incident_id": "01M1HX364WH5RN5HMXG4B8MFJC",
"status": "resolved",
"updated_at": "2026-09-02T21:04:05Z"
},
{
"body": "Our engineers are currently investigating an issue affecting report downloads in the Paddle Dashboard. Some users may encounter an error when attempting to download generated reports. We are working to identify the root cause and restore normal service as soon as possible.\n\nWe’ll provide another update when more information is available.\n\nWe appreciate your patience. Please reach out to our Customer Support team via [email protected] should you have any questions.",
"created_at": "2026-09-02T20:31:15Z",
"display_at": "2026-09-02T20:31:15Z",
"id": "01M1HX364WST7EZ4F3SD1716WQ",
"incident_id": "01M1HX364WH5RN5HMXG4B8MFJC",
"status": "investigating",
"updated_at": "2026-09-02T20:31:15Z"
}
],
"name": "Report downloads unavailable in the Paddle Dashboard",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-09-02T21:04:05Z",
"status": "resolved",
"updated_at": "2026-09-02T21:04:05Z"
},
{
"created_at": "2026-08-24T08:35:36Z",
"id": "01M0SEJAHF6B5H9F0E0RJ02NEF",
"impact": "major",
"incident_updates": [
{
"body": "The incident affecting Retain has been fully resolved. All services are now operating normally.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected].",
"created_at": "2026-08-24T09:22:57Z",
"display_at": "2026-08-24T09:22:57Z",
"id": "01M0SH90AMRA9VGEVDKTQN2PJ6",
"incident_id": "01M0SEJAHF6B5H9F0E0RJ02NEF",
"status": "resolved",
"updated_at": "2026-08-24T09:22:57Z"
},
{
"body": "We have deployed a fix for the issue that was affecting Retain. We are closely monitoring the platform to ensure continued stability. We apologize for any disruption this may have caused.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2026-08-24T09:11:02Z",
"display_at": "2026-08-24T09:11:02Z",
"id": "01M0SGK65VPD6873KFDCZJKRQ1",
"incident_id": "01M0SEJAHF6B5H9F0E0RJ02NEF",
"status": "monitoring",
"updated_at": "2026-08-24T09:11:02Z"
},
{
"body": "We have identified the issue affecting Retain that began around 7:56 UTC. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2026-08-24T08:35:36Z",
"display_at": "2026-08-24T08:35:36Z",
"id": "01M0SEJAHFVWEPZEKCS9CR6167",
"incident_id": "01M0SEJAHF6B5H9F0E0RJ02NEF",
"status": "identified",
"updated_at": "2026-08-24T08:35:36Z"
}
],
"name": "Retain",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-08-24T09:22:57Z",
"status": "resolved",
"updated_at": "2026-08-24T09:22:57Z"
},
{
"created_at": "2026-07-16T08:25:06Z",
"id": "01KXN0F2AF693ZAFTPKY5TZ0KF",
"impact": "minor",
"incident_updates": [
{
"body": "The incident affecting access to the Paddle seller dashboard sign-in has been fully resolved. All services are now operating normally.\n\nWe are closely monitoring the platform to ensure continued stability. We apologize for any disruption this may have caused.\n\nIf you have any questions or concerns, please contact our Customer Support team at [email protected].",
"created_at": "2026-07-16T08:30:14Z",
"display_at": "2026-07-16T08:24:00Z",
"id": "01KXN0RERM5DK2BMRF14XMBJZT",
"incident_id": "01KXN0F2AF693ZAFTPKY5TZ0KF",
"status": "resolved",
"updated_at": "2026-07-16T08:32:59Z"
},
{
"body": "We’ve identified an issue affecting access to the Paddle seller dashboard sign-in flow at [vendors.paddle.com](http://vendors.paddle.com \"vendors.paddle.com\") and [sandbox-vendors.paddle.com](http://sandbox-vendors.paddle.com \"sandbox-vendors.paddle.com\"), caused by a third-party incident.\n\nUsers who are already signed in are not affected. The issue is only impacting new sign-in attempts.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-07-16T08:25:06Z",
"display_at": "2026-07-16T08:00:00Z",
"id": "01KXN0F2AF0HPT6105WPHSJG9N",
"incident_id": "01KXN0F2AF693ZAFTPKY5TZ0KF",
"status": "identified",
"updated_at": "2026-07-16T08:32:53Z"
}
],
"name": "Seller dashboard logins are failing with timeouts",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-07-16T08:24:00Z",
"status": "resolved",
"updated_at": "2026-07-16T08:30:14Z"
},
{
"created_at": "2026-06-25T01:07:18Z",
"id": "01KVY52B1KFV7DZABKX669VNZ6",
"impact": "minor",
"incident_updates": [
{
"body": "The incident affecting Checkouts has been fully resolved. All services are now operating normally. \n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected].",
"created_at": "2026-06-25T05:16:02Z",
"display_at": "2026-06-25T05:16:02Z",
"id": "01KVYK9S8FW2A6CEC0EVN3F2C9",
"incident_id": "01KVY52B1KFV7DZABKX669VNZ6",
"status": "resolved",
"updated_at": "2026-06-25T05:16:02Z"
},
{
"body": "We have deployed a fix for the issue that was affecting Paddle Billing Checkouts. We are closely monitoring the platform to ensure continued stability. \n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2026-06-25T03:35:59Z",
"display_at": "2026-06-25T03:35:59Z",
"id": "01KVYDJJB62HA1NQRMA9CC2X5A",
"incident_id": "01KVY52B1KFV7DZABKX669VNZ6",
"status": "monitoring",
"updated_at": "2026-06-25T03:35:59Z"
},
{
"body": "We are continuing to investigate the issue.\n\nWe appreciate your patience. Please reach out to our Customer Support team via [email protected] should you have any questions.",
"created_at": "2026-06-25T03:18:59Z",
"display_at": "2026-06-25T03:18:59Z",
"id": "01KVYCKERSA8J8ENXB48326FP1",
"incident_id": "01KVY52B1KFV7DZABKX669VNZ6",
"status": "investigating",
"updated_at": "2026-06-25T03:18:59Z"
},
{
"body": "Our engineers are currently investigating an issue affecting checkout loading across Paddle Classic and Paddle Billing. This is causing some sellers to experience checkouts not loading as expected, and we are working to identify the root cause.\n\nWe will update the status as soon as we have more information.\n\nWe appreciate your patience. Please reach out to my team via [[email protected]](mailto:[email protected] \"[email protected]\") should you have any questions.",
"created_at": "2026-06-25T01:07:18Z",
"display_at": "2026-06-25T01:07:18Z",
"id": "01KVY52B1K512RZVY1S55VXDVA",
"incident_id": "01KVY52B1KFV7DZABKX669VNZ6",
"status": "identified",
"updated_at": "2026-06-25T01:07:18Z"
}
],
"name": "Intermittent Checkout Loading Issues",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-06-25T05:16:02Z",
"status": "resolved",
"updated_at": "2026-06-25T05:16:02Z"
},
{
"created_at": "2026-06-18T15:18:55Z",
"id": "01KVDN0N48AYBVM45XG6R8DCQC",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting checkouts has been resolved. The third-party provider has restored their services, and we have removed the temporary mitigations. All systems are now operating normally, and checkouts are processing as expected.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-06-18T16:15:47Z",
"display_at": "2026-06-18T16:15:47Z",
"id": "01KVDR8SFGAA5XK0TVAK8H4XH9",
"incident_id": "01KVDN0N48AYBVM45XG6R8DCQC",
"status": "resolved",
"updated_at": "2026-06-18T16:15:47Z"
},
{
"body": "We have implemented mitigations to address the issue affecting checkouts, and services are recovering. Our team is now actively monitoring the situation to ensure that normal service is fully restored and remains stable.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-06-18T16:02:28Z",
"display_at": "2026-06-18T16:02:28Z",
"id": "01KVDQGCR9XNZYG9K1DM11FVAW",
"incident_id": "01KVDN0N48AYBVM45XG6R8DCQC",
"status": "monitoring",
"updated_at": "2026-06-18T16:02:28Z"
},
{
"body": "We have identified the root cause of the issue affecting checkouts, which is related to a third-party provider. Our team is currently implementing mitigations to resolve the issue and restore normal service as soon as possible.\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-06-18T15:41:19Z",
"display_at": "2026-06-18T15:41:19Z",
"id": "01KVDP9NFWQQH5KZEFHTVX1337",
"incident_id": "01KVDN0N48AYBVM45XG6R8DCQC",
"status": "identified",
"updated_at": "2026-06-18T15:41:19Z"
},
{
"body": "We have identified the issue affecting checkouts. We are actively working to resolve the root cause and restore normal service as soon as possible.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2026-06-18T15:18:55Z",
"display_at": "2026-06-18T15:18:55Z",
"id": "01KVDN0N48KE4TEWJWJFYMH3A7",
"incident_id": "01KVDN0N48AYBVM45XG6R8DCQC",
"status": "identified",
"updated_at": "2026-06-18T15:18:55Z"
}
],
"name": "Partial Checkout Outage",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-06-18T16:15:47Z",
"status": "resolved",
"updated_at": "2026-06-18T16:15:47Z"
},
{
"created_at": "2026-06-01T08:38:15Z",
"id": "01KT15AT0SX61N81YPGA0ZC6B2",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has now been resolved, and our team is monitoring the situation to ensure normal service continues.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please reach out to us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-06-01T10:23:05Z",
"display_at": "2026-06-01T10:23:05Z",
"id": "01KT1BAR5R3YC16DH9J794WZPF",
"incident_id": "01KT15AT0SX61N81YPGA0ZC6B2",
"status": "resolved",
"updated_at": "2026-06-01T10:23:05Z"
},
{
"body": "We identified another issue affecting card payments on Paddle Billing and Paddle Classic. Wallet payments and subscriptions do not appear to have been affected.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please reach out to us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-06-01T09:38:55Z",
"display_at": "2026-06-01T09:38:55Z",
"id": "01KT18SW67RTX1BNYJJ6CYBEW1",
"incident_id": "01KT15AT0SX61N81YPGA0ZC6B2",
"status": "identified",
"updated_at": "2026-06-01T09:39:29Z"
},
{
"body": "We identified an issue affecting card payments on Paddle Billing and Paddle Classic checkout between 09:07 and 09:21 GMT. Wallet payments and subscriptions do not appear to have been affected.\nThe issue has now been resolved, and our team is monitoring the situation to ensure normal service continues.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please reach out to us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-06-01T08:59:06Z",
"display_at": "2026-06-01T08:59:06Z",
"id": "01KT16GZEBZ5Z3WQQR6Q5G5CRQ",
"incident_id": "01KT15AT0SX61N81YPGA0ZC6B2",
"status": "resolved",
"updated_at": "2026-06-01T08:59:06Z"
},
{
"body": "We identified an issue affecting card payments on Paddle Billing and Paddle Classic checkout between 09:07 and 09:21 GMT. Wallet payments and subscriptions do not appear to have been affected.\nThe issue has now been resolved, and our team is monitoring the situation to ensure normal service continues.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please reach out to us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-06-01T08:38:15Z",
"display_at": "2026-06-01T08:38:15Z",
"id": "01KT15AT0SBHM4GEJV3WGNJ85R",
"incident_id": "01KT15AT0SX61N81YPGA0ZC6B2",
"status": "monitoring",
"updated_at": "2026-06-01T08:38:15Z"
}
],
"name": "Card payment issues on Paddle Billing and Paddle Classic checkout",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-06-01T08:59:06Z",
"status": "resolved",
"updated_at": "2026-06-01T10:23:05Z"
},
{
"created_at": "2026-04-28T15:36:44Z",
"id": "01KQABRMKWADDR6K5WT9M0YS9T",
"impact": "major",
"incident_updates": [
{
"body": "The incident affecting Retain settings and Metrics in the dashboard has been fully resolved. All services are now operating normally. \n\n \n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected].",
"created_at": "2026-04-30T14:07:08Z",
"display_at": "2026-04-30T14:07:08Z",
"id": "01KQFBE0N9W2X6JF7F957H7HE2",
"incident_id": "01KQABRMKWADDR6K5WT9M0YS9T",
"status": "resolved",
"updated_at": "2026-04-30T14:07:08Z"
},
{
"body": "We have identified an issue affecting access to Retain settings and Metrics for some new Paddle Billing signups in the dashboard. A fix has been scheduled for deployment for new signups, and the access for sellers who signed up earlier is being gradually restored.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-04-28T16:45:13Z",
"display_at": "2026-04-28T16:45:13Z",
"id": "01KQAFP17AVDMKCHXMNNEH7EMK",
"incident_id": "01KQABRMKWADDR6K5WT9M0YS9T",
"status": "identified",
"updated_at": "2026-04-28T16:45:13Z"
},
{
"body": "We have identified an issue affecting new sellers’ access to the ProfitWell Metrics. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-04-28T15:41:09Z",
"display_at": "2026-04-28T15:36:00Z",
"id": "01KQAC0Q08C73SPZQHX8P5RAV2",
"incident_id": "01KQABRMKWADDR6K5WT9M0YS9T",
"status": "investigating",
"updated_at": "2026-04-28T16:43:23Z"
}
],
"name": "New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboard",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-04-30T14:07:08Z",
"status": "resolved",
"updated_at": "2026-04-30T14:07:09Z"
},
{
"created_at": "2026-04-21T11:00:35Z",
"id": "01KPQV5Y93Z3QV3PZMRCKDZT9B",
"impact": "minor",
"incident_updates": [
{
"body": "The underlying issue affecting Email, Webhooks \u0026 Alerts has been resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST, and all delayed webhooks and outbound emails were successfully reprocessed by 12:12 BST.\nOur teams will continue to monitor the services closely to ensure ongoing stability.\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-04-21T14:22:19Z",
"display_at": "2026-04-21T14:22:19Z",
"id": "01KPR6QAT7JAXVS61Q3568P31B",
"incident_id": "01KPQV5Y93Z3QV3PZMRCKDZT9B",
"status": "resolved",
"updated_at": "2026-04-21T14:22:19Z"
},
{
"body": "A fix has been deployed and the underlying issue affecting Email, Webhooks \u0026 Alerts has been internally resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST.\nFurthermore, all delayed webhooks and outbound emails were successfully reprocessed by 12:12 BST.\nWe are continuing to monitor the situation to ensure full stability before marking this incident as completely resolved.\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-04-21T11:43:52Z",
"display_at": "2026-04-21T11:43:52Z",
"id": "01KPQXN6RJFVQHSDX2DQ4GSXTS",
"incident_id": "01KPQV5Y93Z3QV3PZMRCKDZT9B",
"status": "monitoring",
"updated_at": "2026-04-21T11:43:52Z"
},
{
"body": "We have identified the issue affecting Email, Webhooks \u0026 Alerts that began around 11:40. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2026-04-21T11:00:35Z",
"display_at": "2026-04-21T11:00:35Z",
"id": "01KPQV5Y932MQMX88NVCFGF8Q5",
"incident_id": "01KPQV5Y93Z3QV3PZMRCKDZT9B",
"status": "identified",
"updated_at": "2026-04-21T11:05:47Z"
}
],
"name": "Webhook \u0026 Email Delivery",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-04-21T14:22:19Z",
"status": "resolved",
"updated_at": "2026-04-21T14:22:19Z"
},
{
"created_at": "2026-04-21T14:02:11Z",
"id": "01KPR5JFBBK4GYN6ETJ26M25NW",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to confirm that this issue has been resolved, and normal service has now been fully restored.\n\nOur team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability.\n\nWe sincerely apologize for any disruption this may have caused.\nIf you have any further questions or concerns, please don’t hesitate to reach out to my team at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-04-21T14:11:40Z",
"display_at": "2026-04-21T14:11:40Z",
"id": "01KPR63TZDM8WA7F7FXQC654CK",
"incident_id": "01KPR5JFBBK4GYN6ETJ26M25NW",
"status": "resolved",
"updated_at": "2026-04-21T14:11:40Z"
},
{
"body": "We have identified an issue affecting customers who are attempting to add a discount at checkout. They may encounter a timeout, which can prevent the discount from being applied, but it should not prevent the transaction from being completed.\n\nThis began at approximately 13:15 UTC. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-04-21T14:02:11Z",
"display_at": "2026-04-21T14:02:11Z",
"id": "01KPR5JFBBK1A3TK64JK2E0RKK",
"incident_id": "01KPR5JFBBK4GYN6ETJ26M25NW",
"status": "monitoring",
"updated_at": "2026-04-21T14:02:11Z"
}
],
"name": "Discount service degradation causing discount application failures",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-04-21T14:11:40Z",
"status": "resolved",
"updated_at": "2026-04-21T14:11:40Z"
},
{
"created_at": "2026-03-30T09:23:00Z",
"id": "01KMZ0VER9P9CNB2Q62QMX5S62",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to confirm that the issue affecting checkout loading across Paddle Classic and Paddle Billing has been resolved, and normal service has now been fully restored. A small number of sellers were impacted during this time.\n\nOur team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability.\n\nWe sincerely apologize for any disruption this may have caused.\nIf you have any further questions or concerns, please don’t hesitate to reach out to my team at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-03-30T13:38:19Z",
"display_at": "2026-03-30T13:38:19Z",
"id": "01KMZFEYD2N1VDER0JM03V429B",
"incident_id": "01KMZ0VER9P9CNB2Q62QMX5S62",
"status": "resolved",
"updated_at": "2026-03-30T13:38:19Z"
},
{
"body": "We are pleased to confirm that the issue affecting checkout loading across Paddle Classic and Paddle Billing has been resolved, and normal service has now been fully restored. A small number of sellers were impacted during this time.\n\nOur team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability.\n\nWe sincerely apologize for any disruption this may have caused.\nIf you have any further questions or concerns, please don’t hesitate to reach out to my team at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-03-30T09:48:49Z",
"display_at": "2026-03-30T09:48:49Z",
"id": "01KMZ2AQ95DA5YDS2W0NA15EQF",
"incident_id": "01KMZ0VER9P9CNB2Q62QMX5S62",
"status": "monitoring",
"updated_at": "2026-03-30T09:48:49Z"
},
{
"body": "Our engineers are currently investigating an issue affecting checkout loading across Paddle Classic and Paddle Billing. This is causing some sellers to experience checkouts not loading as expected, and we are working to identify the root cause.\n\nWe will update the status as soon as we have more information.\n\nWe appreciate your patience. Please reach out to my team via [[email protected]](mailto:[email protected] \"[email protected]\") should you have any questions.",
"created_at": "2026-03-30T09:23:00Z",
"display_at": "2026-03-30T09:23:00Z",
"id": "01KMZ0VER946HHHSPZP0407SPE",
"incident_id": "01KMZ0VER9P9CNB2Q62QMX5S62",
"status": "investigating",
"updated_at": "2026-03-30T09:23:00Z"
}
],
"name": "Intermittent Checkout Loading Issues",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-03-30T13:38:19Z",
"status": "resolved",
"updated_at": "2026-03-30T13:38:19Z"
},
{
"created_at": "2026-03-20T18:59:24Z",
"id": "01KM69VP4QJ33Q41Q75PJ6783N",
"impact": "minor",
"incident_updates": [
{
"body": "Following 24 hours of monitoring, we are happy to confirm that this incident is now closed. Our checkout service remains fully stable with no further issues detected.\n\nThank you for your patience while we worked through this. If you have any questions, please don't hesitate to reach out to us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-03-21T16:05:25Z",
"display_at": "2026-03-21T16:05:25Z",
"id": "01KM8J9V8ZJPFKWQR90MCPGFZN",
"incident_id": "01KM69VP4QJ33Q41Q75PJ6783N",
"status": "resolved",
"updated_at": "2026-03-21T16:05:25Z"
},
{
"body": "Following 24 hours of monitoring, we are happy to confirm that this incident is now closed. Our checkout service remains fully stable with no further issues detected.\n\n\nThank you for your patience while we worked through this. If you have any questions, please don't hesitate to reach out to us at [[email protected]](mailto:[email protected]).\n",
"created_at": "2026-03-21T16:04:30Z",
"display_at": "2026-03-21T16:04:30Z",
"id": "01KM8J855K8ZAMDZR30C7HXW7P",
"incident_id": "01KM69VP4QJ33Q41Q75PJ6783N",
"status": "resolved",
"updated_at": "2026-03-21T16:04:30Z"
},
{
"body": "We are pleased to confirm that the issue affecting our checkout service has been resolved. Normal service has been fully restored.\nOur team will continue to monitor the situation closely over the next 24 hours to ensure stability.\n\nWe apologize for any disruption this may have caused.\n\nIf you have any further questions or concerns, please don't hesitate to reach out to us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-03-20T19:27:03Z",
"display_at": "2026-03-20T19:27:03Z",
"id": "01KM6BEAJ79W1PXYVNJ6VFPTHT",
"incident_id": "01KM69VP4QJ33Q41Q75PJ6783N",
"status": "resolved",
"updated_at": "2026-03-20T19:27:03Z"
},
{
"body": "We have identified an issue affecting our checkout service that began around 18:20 GMT. Our team has confirmed the service experienced approximately 11 minutes of errors, with normal service restored by 18:31 GMT.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please reach out to us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-03-20T18:59:24Z",
"display_at": "2026-03-20T18:59:24Z",
"id": "01KM69VP4Q9MB7Y5CFWJ63ASQE",
"incident_id": "01KM69VP4QJ33Q41Q75PJ6783N",
"status": "identified",
"updated_at": "2026-03-20T18:59:24Z"
}
],
"name": "Checkout Service Incident",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-03-20T19:27:03Z",
"status": "resolved",
"updated_at": "2026-03-21T16:05:26Z"
},
{
"created_at": "2026-02-27T15:23:00Z",
"id": "01KJFV4B73CJ8FDSW9M3FPAKV4",
"impact": "minor",
"incident_updates": [
{
"body": "The incident affecting Retain has been resolved, and service has recovered.\n\nWe will continue monitoring to ensure everything remains stable. If you have any questions, please contact our Customer Support team at **[[email protected]](mailto:[email protected] \"[email protected]\")**.",
"created_at": "2026-02-27T16:25:02Z",
"display_at": "2026-02-27T16:25:02Z",
"id": "01KJFYNYK3GHDXABHY6Y5PE849",
"incident_id": "01KJFV4B73CJ8FDSW9M3FPAKV4",
"status": "resolved",
"updated_at": "2026-02-27T16:25:02Z"
},
{
"body": "The incident affecting Retain has been fully resolved. All services are now operating normally. We will continue to monitor for the next 24 hours to ensure stability.\n\nDuring the incident between **2:56 PM UTC and 3:25 PM UTC**, the following areas may have been affected:\n\n• Metrics dashboard\n\n• Payment retries\n\n• Dunning emails\n\n• Cancelling past-due subscriptions\n\n• Cancellation flows not rendering correctly (Customer Portal fell back to the default cancellation modal)\n\n• The Retain section in the Paddle Billing dashboard\n\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-02-27T15:32:23Z",
"display_at": "2026-02-27T15:32:23Z",
"id": "01KJFVNHAVB8NRFYRPS0AH2042",
"incident_id": "01KJFV4B73CJ8FDSW9M3FPAKV4",
"status": "resolved",
"updated_at": "2026-02-27T16:27:24Z"
},
{
"body": "Our engineers are currently investigating an issue affecting Retain. This is causing some service disruption, and we are working to identify the root cause. We will update the status as soon as we have more information.\n\nWe appreciate your patience. Please reach out to our Customer Support team via [email protected] should you have any questions.",
"created_at": "2026-02-27T15:23:00Z",
"display_at": "2026-02-27T15:23:00Z",
"id": "01KJFV4B73F2XVJ30G1216P6P0",
"incident_id": "01KJFV4B73CJ8FDSW9M3FPAKV4",
"status": "investigating",
"updated_at": "2026-02-27T16:26:51Z"
}
],
"name": "Intermittent issues with Retain",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-02-27T15:32:23Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2026-02-06T12:40:08Z",
"id": "01KGSFF137SB0211S9Y9AJ3DMG",
"impact": "major",
"incident_updates": [
{
"body": "After a period of monitoring, we can confirm that the issue affecting AliPay payments has been fully resolved, and the payment method is successfully processing for all buyers.\n\nBetween 12.40pm and 01.57pm GMT on 6 Feb, we experienced an issue that prevented buyers from completing payments using AliPay. During the incident, this payment method was unavailable at checkout or resulted in errors for attempted transactions. Normal service was restored once the issue was resolved.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-02-07T12:27:57Z",
"display_at": "2026-02-07T12:27:57Z",
"id": "01KGW15EWJWFZK8DEQAY39DNYY",
"incident_id": "01KGSFF137SB0211S9Y9AJ3DMG",
"status": "resolved",
"updated_at": "2026-02-07T12:27:57Z"
},
{
"body": "We have identified and addressed the issue affecting AliPay payments. We are no longer observing errors, and as a result, we have re-enabled the payment method for 100% of our traffic.\nWe will continue to monitor the situation closely to ensure full stability.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2026-02-06T14:32:07Z",
"display_at": "2026-02-06T14:32:07Z",
"id": "01KGSNW2Q6V7N92TWZRP24XGX2",
"incident_id": "01KGSFF137SB0211S9Y9AJ3DMG",
"status": "resolved",
"updated_at": "2026-02-06T14:32:07Z"
},
{
"body": "Our engineers are currently investigating an issue affecting AliPay payments. This is preventing buyers from completing payments using this payment method, and we are working to identify the root cause. We will update the status as soon as we have more information.\n\nWhile we're still working on this, buyers may experience difficulties completing their purchase at checkout.\n\nWe appreciate your patience. Please reach out to our Customer Support team via [[email protected]](mailto:[email protected] \"[email protected]\") should you have any questions",
"created_at": "2026-02-06T13:57:42Z",
"display_at": "2026-02-06T13:57:42Z",
"id": "01KGSKX2P7MYD18A1Y7PNZ5HVT",
"incident_id": "01KGSFF137SB0211S9Y9AJ3DMG",
"status": "investigating",
"updated_at": "2026-02-06T13:57:42Z"
},
{
"body": "Our engineers are currently investigating an issue affecting AliPay payments. This is preventing buyers from completing payments using this payment method, and we are working to identify the root cause. We will update the status as soon as we have more information.\n\nWe appreciate your patience. Please reach out to our Customer Support team via [[email protected]](mailto:[email protected] \"[email protected]\") should you have any questions.",
"created_at": "2026-02-06T12:40:08Z",
"display_at": "2026-02-06T12:40:08Z",
"id": "01KGSFF137EEHPFEPQ5Y8ENWA4",
"incident_id": "01KGSFF137SB0211S9Y9AJ3DMG",
"status": "investigating",
"updated_at": "2026-02-06T12:40:08Z"
}
],
"name": "Checkout Payment Failures for AliPay",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2026-02-06T14:32:07Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-12-11T02:00:26Z",
"id": "01KC5J6R7H45DDABT0JNRBFYGH",
"impact": "major",
"incident_updates": [
{
"body": "After a period of monitoring, we can confirm that the issue causing the delayed delivery of notifications has been fully resolved, and all notifications have been processed.\n\nBetween 01.09am and 02.06am GMT we experienced delays in the delivery of notifications for both webhooks and emails to buyers. During the incident we saw an average delay of around 20 minutes for these notifications. No notifications were lost and all were processed once the issue was resolved.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2025-12-11T09:16:08Z",
"display_at": "2025-12-11T09:16:08Z",
"id": "01KC6B4HD4D2AJA5Y02H02DC5X",
"incident_id": "01KC5J6R7H45DDABT0JNRBFYGH",
"status": "resolved",
"updated_at": "2025-12-11T09:16:08Z"
},
{
"body": "The issue causing the delayed delivery of notifications has now been resolved, and all notifications have been processed.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2025-12-11T02:10:19Z",
"display_at": "2025-12-11T02:10:19Z",
"id": "01KC5JRV9J01W0PARN544WXYHQ",
"incident_id": "01KC5J6R7H45DDABT0JNRBFYGH",
"status": "monitoring",
"updated_at": "2025-12-11T02:10:19Z"
},
{
"body": "Our engineers are currently investigating an issue affecting notifications. This is causing delayed delivery of webhooks and emails, and we are working to identify the root cause. We will update the status as soon as we have more information.\n\nWe appreciate your patience. Please reach out to our Customer Support team via [email protected] should you have any questions.",
"created_at": "2025-12-11T02:00:26Z",
"display_at": "2025-12-11T02:00:26Z",
"id": "01KC5J6R7H9BQV3KZ6RA3EJKMY",
"incident_id": "01KC5J6R7H45DDABT0JNRBFYGH",
"status": "investigating",
"updated_at": "2025-12-11T02:00:26Z"
}
],
"name": "Delayed notifications",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2025-12-11T09:16:08Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-12-05T08:59:43Z",
"id": "01KBPVT5AYTZZNAQQNR262E0KZ",
"impact": "minor",
"incident_updates": [
{
"body": "All services have returned to normal following the Cloudflare incident this morning. Our engineers will continue to monitor our services, but we do not expect any further problems. ",
"created_at": "2025-12-05T09:45:23Z",
"display_at": "2025-12-05T09:45:23Z",
"id": "01KBPYDRVC3RW6PXRCSWECFHWT",
"incident_id": "01KBPVT5AYTZZNAQQNR262E0KZ",
"status": "resolved",
"updated_at": "2025-12-05T09:45:23Z"
},
{
"body": "Services are now operational. We are closely monitoring the platform to ensure continued stability. We apologize for any disruption this may have caused.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected]",
"created_at": "2025-12-05T09:16:13Z",
"display_at": "2025-12-05T09:16:13Z",
"id": "01KBPWRCPC2DSJB7K4GXG6JD37",
"incident_id": "01KBPVT5AYTZZNAQQNR262E0KZ",
"status": "monitoring",
"updated_at": "2025-12-05T09:16:13Z"
},
{
"body": "Our engineers are currently investigating an issue affecting some of our services. We will update the status as soon as we have more information.\n\nWe appreciate your patience. Please reach out to our Customer Support team via [email protected] should you have any questions.",
"created_at": "2025-12-05T08:59:43Z",
"display_at": "2025-12-05T08:59:43Z",
"id": "01KBPVT5AYMG1FN5B3NMZP9E7B",
"incident_id": "01KBPVT5AYTZZNAQQNR262E0KZ",
"status": "investigating",
"updated_at": "2025-12-05T08:59:43Z"
}
],
"name": "Some customers are experiencing issues",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2025-12-05T09:45:23Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-11-18T12:17:51Z",
"id": "01KABECR6C0CKFDK80BHZQPEKR",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been fully resolved. All services are now operating normally.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected].",
"created_at": "2025-11-18T14:51:04Z",
"display_at": "2025-11-18T14:51:04Z",
"id": "01KABQ59S3B8BPA2HSHQV6PFFZ",
"incident_id": "01KABECR6C0CKFDK80BHZQPEKR",
"status": "resolved",
"updated_at": "2025-11-18T14:51:04Z"
},
{
"body": "We're currently seeing a small number of checkouts being impacted for customers using PayPal due to the Cloudflare outage. We are actively monitoring the situation and will provide an update as soon as we have more information.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2025-11-18T13:28:12Z",
"display_at": "2025-11-18T13:28:12Z",
"id": "01KABJDJ41133YMV76GY4MBR6C",
"incident_id": "01KABECR6C0CKFDK80BHZQPEKR",
"status": "monitoring",
"updated_at": "2025-11-18T13:28:12Z"
},
{
"body": "We're currently seeing a small number of checkouts being impacted for customers using PayPal due to the Cloudflare outage. We are actively monitoring the situation and will provide an update when we have more information.\n\nWe appreciate your patience. Please reach out to our Customer Support team via [[email protected]](mailto:[email protected] \"[email protected]\") should you have any questions.",
"created_at": "2025-11-18T12:37:40Z",
"display_at": "2025-11-18T12:37:40Z",
"id": "01KABFH0MR7VJPK12QET4NBH63",
"incident_id": "01KABECR6C0CKFDK80BHZQPEKR",
"status": "investigating",
"updated_at": "2025-11-18T12:37:40Z"
},
{
"body": "Our engineers are currently investigating an issue. We will update the status as soon as we have more information.\n\nWe appreciate your patience. Please reach out to our Customer Support team via [[email protected]](mailto:[email protected] \"[email protected]\") should you have any questions.",
"created_at": "2025-11-18T12:17:51Z",
"display_at": "2025-11-18T12:17:51Z",
"id": "01KABECR6CZYNHH4HMB4P5DY1P",
"incident_id": "01KABECR6C0CKFDK80BHZQPEKR",
"status": "investigating",
"updated_at": "2025-11-18T12:17:51Z"
}
],
"name": "Partial Checkout Issues",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2025-11-18T14:51:04Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-11-10T17:39:48Z",
"id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"impact": "critical",
"incident_updates": [
{
"body": "We have confirmed that the service is now stable and operating normally. The issue is now resolved.\n\nWe sincerely apologize for the disruption and appreciate your patience. If you have any further questions, please don't hesitate to contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2025-11-10T21:14:27Z",
"display_at": "2025-11-10T21:14:27Z",
"id": "01K9QSXGYMPKTFP73FE7KG8HNH",
"incident_id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"status": "resolved",
"updated_at": "2025-11-10T21:14:27Z"
},
{
"body": "We adjusted our platform resources to handle an increased load on our database caused by manually triggered jobs that were affecting other parts of our application.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2025-11-10T21:04:57Z",
"display_at": "2025-11-10T21:04:57Z",
"id": "01K9QSC4PHWNFJH0RMGFXAJVFB",
"incident_id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"status": "monitoring",
"updated_at": "2025-11-10T21:04:57Z"
},
{
"body": "We have confirmed that the service is now stable and operating normally. The issue is now resolved.\n\nWe sincerely apologize for the disruption and appreciate your patience. If you have any further questions, please don't hesitate to contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2025-11-10T20:17:06Z",
"display_at": "2025-11-10T20:17:06Z",
"id": "01K9QPMGK4HAMQKKVP5FHER2J3",
"incident_id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"status": "resolved",
"updated_at": "2025-11-10T20:17:06Z"
},
{
"body": "A fix has been implemented, and we are observing a recovery. Requests are now being processed successfully, and our team will continue to closely monitor the service to ensure stable performance.\nWe will post another update once we can confirm the issue is fully resolved. We apologize for the disruption this has caused.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2025-11-10T19:48:44Z",
"display_at": "2025-11-10T19:48:44Z",
"id": "01K9QN0JXDYBS91J04GEREZRHC",
"incident_id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"status": "monitoring",
"updated_at": "2025-11-10T19:48:44Z"
},
{
"body": "We are currently investigating an issue causing increased latency with our Retain service. Our team is working to adjust our infrastructure to stabilize performance. While service availability is improving, requests may still take longer than usual to process.\n\nWe apologize for any disruption this may be causing. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\")",
"created_at": "2025-11-10T19:28:55Z",
"display_at": "2025-11-10T19:28:55Z",
"id": "01K9QKW9GNXVBGSH2ACZQM9KFJ",
"incident_id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"status": "investigating",
"updated_at": "2025-11-10T19:28:55Z"
},
{
"body": "We have confirmed that the service is now stable and operating normally. The issue is now resolved.\n\nWe sincerely apologize for the disruption and appreciate your patience.\nIf you have any further questions, please don't hesitate to contact us at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2025-11-10T19:04:25Z",
"display_at": "2025-11-10T19:04:25Z",
"id": "01K9QJFE8ECQ55K3CD6SEX5GG0",
"incident_id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"status": "resolved",
"updated_at": "2025-11-10T19:04:25Z"
},
{
"body": "A fix has been implemented and we are observing a recovery. Requests are now processing successfully, and our team will continue to monitor the service closely to ensure performance remains stable.\nWe will post another update once we can confirm the issue is fully resolved.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2025-11-10T18:54:37Z",
"display_at": "2025-11-10T18:54:37Z",
"id": "01K9QHXFSG3GKGR5SNTA5G38FY",
"incident_id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"status": "monitoring",
"updated_at": "2025-11-10T18:54:37Z"
},
{
"body": "We are currently investigating an issue affecting our Retain platform.\n\nThis is causing problems with the functionality of Retain widgets, including Payment recovery, Cancellation, Reactivation and Term optimization.\n\nOur engineering team is actively working to identify the root cause and implement a solution. We will provide further updates as soon as they are available.\n\nWe apologize for any disruption this may be causing. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\")",
"created_at": "2025-11-10T18:23:34Z",
"display_at": "2025-11-10T18:23:34Z",
"id": "01K9QG4M6GVF31MA44WCV3JYA0",
"incident_id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"status": "investigating",
"updated_at": "2025-11-10T18:23:34Z"
},
{
"body": "We are currently investigating an issue causing increased latency and affecting availability with our Retain service.\nOur team is working to adjust our infrastructure to stabilize performance. While service availability is improving, requests may still take longer than usual to process.\n\nWe apologize for any disruption this may be causing. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\")",
"created_at": "2025-11-10T18:01:31Z",
"display_at": "2025-11-10T18:01:31Z",
"id": "01K9QEW8TCG418J45429ZDCPE4",
"incident_id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"status": "investigating",
"updated_at": "2025-11-10T18:01:31Z"
},
{
"body": "We are currently investigating an issue affecting our Retain platform.\n\nThis is causing problems with the functionality of Retain widgets, including Payment recovery, Cancellation, Reactivation and Term optimization.\n\nOur engineering team is actively working to identify the root cause and implement a solution. We will provide further updates as soon as they are available.\n\nWe apologize for any disruption this may be causing. If you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\")",
"created_at": "2025-11-10T17:39:48Z",
"display_at": "2025-11-10T17:39:48Z",
"id": "01K9QDMG24YQK1QDTCP137AF7S",
"incident_id": "01K9QDMG24XNE9B2DNN2WGAY7M",
"status": "investigating",
"updated_at": "2025-11-10T17:39:48Z"
}
],
"name": "Issue with the Retain widget functionality",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2025-11-10T19:04:25Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-10-20T07:36:42Z",
"id": "01K808S39PFWM72CMPWSHBT7SJ",
"impact": "critical",
"incident_updates": [
{
"body": "The incident related to an AWS disruption, which briefly impacted checkouts and order processing, is now fully resolved.\n\nOur teams have continued to monitor our platform since the AWS services stabilized and have confirmed that all checkouts and order processing are functioning normally.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2025-10-21T17:23:01Z",
"display_at": "2025-10-21T17:23:01Z",
"id": "01K83WQCVG5YKW6J1Q2K169MPQ",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "resolved",
"updated_at": "2025-10-21T17:23:01Z"
},
{
"body": "Our platform remains stable and operational. Our teams are continuing to monitor for any change in impact from AWS.\n\nWe will only post a new update if something changes.",
"created_at": "2025-10-20T15:17:02Z",
"display_at": "2025-10-20T15:17:02Z",
"id": "01K8133ZR3HD326RV1VBPHT4Z1",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "monitoring",
"updated_at": "2025-10-20T15:17:02Z"
},
{
"body": "Our platform remains stable and operational \u0026 our teams are continuing to monitor for any change in impact from AWS.",
"created_at": "2025-10-20T14:09:26Z",
"display_at": "2025-10-20T14:09:26Z",
"id": "01K80Z86RWBEQ7P858HEC8BX0R",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "monitoring",
"updated_at": "2025-10-20T14:09:26Z"
},
{
"body": "Our platform remains stable and operational \u0026 our teams are continuing to monitor for any change in impact from AWS.",
"created_at": "2025-10-20T12:29:45Z",
"display_at": "2025-10-20T12:29:45Z",
"id": "01K80SHPA6K1TDV1X4AWNB0796",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "monitoring",
"updated_at": "2025-10-20T12:29:45Z"
},
{
"body": "As a result of an AWS outage that began around 8:00 UTC, we've seen a number of our services impacted.\n\nWe’re now seeing a recovery from AWS and our services have started to recover.\n\nOrders received during the outage were captured, and our team worked through the backlog and they are processed.\n\nPost-payment actions were recovered, which means customers are now receiving emails and webhooks.\n\nSubscription processing of recurring payments is active again and going through the backlog.\n\nCheckouts remain fully operational, meaning payments are still being taken.\n\nOur support systems are now fully operational, if you have any questions, please reach out to [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2025-10-20T10:29:24Z",
"display_at": "2025-10-20T10:29:24Z",
"id": "01K80JNA112C40DHENHZ1GNZ6G",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "monitoring",
"updated_at": "2025-10-20T10:29:24Z"
},
{
"body": "As a result of an AWS outage that began around 8:00 UTC, we've seen a number of our services impacted.\n\nWe’re now seeing a recovery from AWS and our services have started to recover.\n\nOrders received during the outage were captured, so our team will be working through the backlog to process them now.\n\nPost-payment actions are recovering, which means some customers may not receive emails and webhooks. Subscription processing of recurring payments will be processed as soon as the platform is fully recovered. \n\nCheckouts remain fully operational, meaning payments are still being taken.\n\nOur support systems are now fully operational, if you have any questions, please reach out to [email protected].\n\nWe apologize for any disruption this is causing.",
"created_at": "2025-10-20T09:28:19Z",
"display_at": "2025-10-20T09:28:19Z",
"id": "01K80F5F3813QJ4P94YD9NG173",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "identified",
"updated_at": "2025-10-20T09:28:19Z"
},
{
"body": "As a result of an AWS outage that began around 8:00 UTC, we've seen a number of our services impacted.\n\nPost-payment actions are affected, which means customers won't receive emails, webhooks won't be sent and subscription processing of recurring payments will be impacted.\n\nCheckouts are fully operational, meaning payments are still being taken.\n\nOur team is still working on mitigating the impact of the AWS outage.\n\nOur support systems are also impacted by this and we are currently unable to receive or respond to any customer queries.\n\nWe apologize for any disruption this is causing.",
"created_at": "2025-10-20T08:49:24Z",
"display_at": "2025-10-20T08:49:24Z",
"id": "01K80CY7DEJ4NG87QZ9S5QHHPR",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "investigating",
"updated_at": "2025-10-20T08:49:24Z"
},
{
"body": "As a result of an AWS outage that began around 8:00 UTC, we've seen a number of our services impacted.\n\nPost-payment actions are affected, which means customers won't receive emails, webhooks won't be sent and subscription processing of recurring payments will be impacted.\n\nCheckouts are fully operational, meaning payments are still being taken.\n\nOur team is still working on mitigating the impact of the AWS outage.\n\nOur support systems are also impacted by this and we are currently unable to receive or respond to any customer queries. In the meantime, please reach out to [[email protected]](mailto:[email protected] \"[email protected]\") and we will respond as soon as we can.\n\nWe apologize for any disruption this is causing.",
"created_at": "2025-10-20T08:36:58Z",
"display_at": "2025-10-20T08:36:58Z",
"id": "01K80C7EDCVFY5GE356EYY8THW",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "investigating",
"updated_at": "2025-10-20T08:36:58Z"
},
{
"body": "As a result of an AWS outage that began around 8:00, we've seen a number of our services impacted.\nPost-payment actions are affected, which means customers won't receive emails, webhooks won't be sent and subscription processing of recurring payments will be impacted.\n\nCheckouts are fully operational, meaning payments are still being taken.\n\nWe are actively working to mitigate the root cause and restore normal service as soon as possible.\n\nWe apologize for any disruption this may have caused.\n\nWhile our customer support is currently algo being impacted by the incident, if you have any questions or concerns, please contact us at [[email protected]](mailto:[email protected] \"[email protected]\"). We will respond as soon as we’re able.",
"created_at": "2025-10-20T08:30:21Z",
"display_at": "2025-10-20T08:30:21Z",
"id": "01K80BVAZ6K2CKA4R8WBPNRQQ3",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "identified",
"updated_at": "2025-10-20T08:30:21Z"
},
{
"body": "As a result of an AWS outage that began around 8:00, we've seen a number of our services impacted.\n\nPost-payment actions are affected, which means customers won't receive emails, webhooks won't be sent and subscription processing of recurring payments will be impacted.\n\nCheckouts are fully operational, meaning payments are still being taken.\n\nWe are actively working to mitigate the root cause and restore normal service as soon as possible.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2025-10-20T08:09:01Z",
"display_at": "2025-10-20T08:09:01Z",
"id": "01K80AM8E1AET3JK44MTS76KCP",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "identified",
"updated_at": "2025-10-20T08:09:01Z"
},
{
"body": "Our engineers are currently investigating an issue affecting Checkouts and Orders Processing. This is causing Checkout to not be completed, and we are working to identify the root cause. We will update the status as soon as we have more information.\n\nWe appreciate your patience. Please reach out to our Customer Support team via [email protected] should you have any questions.",
"created_at": "2025-10-20T07:36:42Z",
"display_at": "2025-10-20T07:36:42Z",
"id": "01K808S39PD0A3F3CNX1TMW4ZP",
"incident_id": "01K808S39PFWM72CMPWSHBT7SJ",
"status": "investigating",
"updated_at": "2025-10-20T07:36:42Z"
}
],
"name": "Checkout and Order Processing Issue Resolved",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2025-10-21T17:23:01Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-10-16T15:53:50Z",
"id": "01K7PVMG90JKT441SXWTK92STY",
"impact": "minor",
"incident_updates": [
{
"body": "The incident affecting PayPal payments has been fully resolved. All services are now operating normally.\n\nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected].",
"created_at": "2025-10-16T17:47:52Z",
"display_at": "2025-10-16T17:47:52Z",
"id": "01K7Q259FG6F18G28ZYPBJR6D5",
"incident_id": "01K7PVMG90JKT441SXWTK92STY",
"status": "resolved",
"updated_at": "2025-10-16T17:47:52Z"
},
{
"body": "The incident affecting PayPal payment processing for both Paddle Classic and Paddle Billing is now resolved. PayPal services are fully operational, and payments are going through successfully.\n\nThe issue, which began around 15:22 UTC, was due to an outage on PayPal's end and briefly stopped payment processing, preventing customers from completing transactions using PayPal.\n\nWe appreciate your patience during this time. If you have any questions or concerns, please contact our Customer Support team at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2025-10-16T17:29:17Z",
"display_at": "2025-10-16T17:29:17Z",
"id": "01K7Q139373GH2YHVD5YAMP1DY",
"incident_id": "01K7PVMG90JKT441SXWTK92STY",
"status": "monitoring",
"updated_at": "2025-10-16T17:29:17Z"
},
{
"body": "The incident affecting PayPal payment processing for both Paddle Classic and Paddle Billing is now resolved. PayPal services are fully operational, and payments are going through successfully.\n\nThe issue, which began around 15:22 UTC, was due to an outage on PayPal's end and briefly stopped payment processing, preventing customers from completing transactions using PayPal.\n\nWe appreciate your patience during this time. If you have any questions or concerns, please contact our Customer Support team at [[email protected]](mailto:[email protected] \"[email protected]\").",
"created_at": "2025-10-16T17:13:24Z",
"display_at": "2025-10-16T17:13:24Z",
"id": "01K7Q066AMBQ0VVD6NSAPHDBSZ",
"incident_id": "01K7PVMG90JKT441SXWTK92STY",
"status": "monitoring",
"updated_at": "2025-10-16T17:13:24Z"
},
{
"body": "Our engineers are currently investigating an issue with the payment method PayPal for both Paddle Classic and Paddle Billing for both checkout and subscription payments due to an outage on PayPal's end.\n\nPayPal payment processing has stopped in the production environment, preventing customers from completing transactions using PayPal. The issue began around 15:22 UTC and is ongoing, with only brief periods of successful processing.\n\nBuyers who are trying to checkout via PayPal will receive an error which states: \"unable to take payment, please try another payment method\".\n\nOther payment methods remain unaffected.\n\nWe will update here with more information.",
"created_at": "2025-10-16T15:53:50Z",
"display_at": "2025-10-16T15:53:50Z",
"id": "01K7PVMG90A7J7ETD9ZRDHRFKM",
"incident_id": "01K7PVMG90JKT441SXWTK92STY",
"status": "investigating",
"updated_at": "2025-10-16T15:53:50Z"
}
],
"name": "Some customers were experiencing issues with PayPal",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2025-10-16T17:47:52Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-10-03T11:44:18Z",
"id": "01K6MY6886NA2228BMD203JG29",
"impact": "minor",
"incident_updates": [
{
"body": "After a period of monitoring, the issue impacting the Profitwell web app and API has been fully resolved. The service continues to work as expected, so we are closing this incident.\n\nWe appreciate your patience and apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [[email protected].](http://[email protected]./ \"[email protected].\")",
"created_at": "2025-10-05T22:00:02Z",
"display_at": "2025-10-05T22:00:02Z",
"id": "01K6V673ZTV9315TCX98JW0YTZ",
"incident_id": "01K6MY6886NA2228BMD203JG29",
"status": "resolved",
"updated_at": "2025-10-05T22:00:02Z"
},
{
"body": "Our engineers recently resolved an issue that affected the Profitwell web app and API, including the Paddle dashboard, Retain pages.\nWidgets and payment recovery features remained fully functional. \n\nWe are actively monitoring the services to ensure stability and will provide updates here if any further action is required. \nWe apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].",
"created_at": "2025-10-03T11:44:18Z",
"display_at": "2025-10-03T11:44:18Z",
"id": "01K6MY68861VB3NFDZB5PJDPHR",
"incident_id": "01K6MY6886NA2228BMD203JG29",
"status": "monitoring",
"updated_at": "2025-10-04T20:01:03Z"
}
],
"name": "Some customers were experiencing issues with ProfitWell",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2025-10-05T22:00:02Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-09-29T13:15:01Z",
"id": "01K6ASSFN1YNP6ABQ42CZWRYSF",
"impact": "minor",
"incident_updates": [
{
"body": "After a period of monitoring, the issue with the Notification Service for Paddle Classic has been fully resolved. The service continues to work as expected, so we are closing this incident.\n\nWe appreciate your patience and apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected]",
"created_at": "2025-09-29T13:15:01Z",
"display_at": "2025-09-08T15:34:00Z",
"id": "01K6ASSFN1QD6G0909Z8Y9V7SX",
"incident_id": "01K6ASSFN1YNP6ABQ42CZWRYSF",
"status": "resolved",
"updated_at": "2025-09-29T13:15:01Z"
},
{
"body": "The issue with our Notification Service for Paddle Classic has been identified and fixed. The service is now operating normally, and all delayed events have been processed. We will continue to monitor for stability.",
"created_at": "2025-09-29T13:15:01Z",
"display_at": "2025-09-07T10:25:00Z",
"id": "01K6ASSFN1TMBX0EZV7Z2P5YPA",
"incident_id": "01K6ASSFN1YNP6ABQ42CZWRYSF",
"status": "monitoring",
"updated_at": "2025-09-29T13:15:01Z"
},
{
"body": "Our engineers are currently investigating an issue with our Notification Service for Paddle Classic. Due to an issue with a downstream provider, emails sent from 3pm UTC to 5pm UTC on September 6th were affected, with approximately 3000 events being delayed. We are currently reprocessing these emails.",
"created_at": "2025-09-29T13:15:01Z",
"display_at": "2025-09-07T10:23:00Z",
"id": "01K6ASSFN16CAWEZK1YP8XG2GZ",
"incident_id": "01K6ASSFN1YNP6ABQ42CZWRYSF",
"status": "identified",
"updated_at": "2025-09-29T13:15:01Z"
}
],
"name": "Some customers are experiencing issues with our buyer emails",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2025-09-08T15:34:00Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-09-09T11:35:36Z",
"id": "01K4Q45281KVRMZJZN19B8FFXG",
"impact": "minor",
"incident_updates": [
{
"body": "After a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed.\n\nPlease reach out to support via [email protected] should you have any questions or concerns.",
"created_at": "2025-09-09T11:35:36Z",
"display_at": "2024-10-02T09:06:00Z",
"id": "01K4Q45281CARBW3BMAHGP1YWA",
"incident_id": "01K4Q45281KVRMZJZN19B8FFXG",
"status": "resolved",
"updated_at": "2025-09-09T11:35:36Z"
},
{
"body": "[Monitoring] Our engineers have identified the issue and implemented a fix. All affected transactions have now been processed.\n\nWe will continue to monitor the platform for the next 24 hours before closing this incident.\n\nWe apologize for the disruption to our service. If you have any questions or concerns, please reach out to us at [email protected].",
"created_at": "2025-09-09T11:35:36Z",
"display_at": "2024-10-01T02:43:00Z",
"id": "01K4Q45281A2ZBAF9QN7WQSY89",
"incident_id": "01K4Q45281KVRMZJZN19B8FFXG",
"status": "monitoring",
"updated_at": "2025-09-09T11:35:36Z"
},
{
"body": "Our engineers are currently investigating an issue processing transactions for Paddle Billing. The impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.",
"created_at": "2025-09-09T11:35:36Z",
"display_at": "2024-10-01T01:07:00Z",
"id": "01K4Q452819B5DGBYSZG8QNTEB",
"incident_id": "01K4Q45281KVRMZJZN19B8FFXG",
"status": "investigating",
"updated_at": "2025-09-09T11:35:36Z"
}
],
"name": "Some customers are experiencing issues processing transactions",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2024-10-02T09:06:00Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-09-09T11:36:14Z",
"id": "01K4Q467KJ4ERRMTAM24FQD577",
"impact": "minor",
"incident_updates": [
{
"body": "After a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed.\n\nPlease reach out to support via [email protected] should you have any questions or concerns.",
"created_at": "2025-09-09T11:36:14Z",
"display_at": "2024-09-27T13:33:00Z",
"id": "01K4Q467KJ21MF0GH35X6PZXJK",
"incident_id": "01K4Q467KJ4ERRMTAM24FQD577",
"status": "resolved",
"updated_at": "2025-09-09T11:36:14Z"
},
{
"body": "Our engineers have identified the issue and implemented a fix. All affected subscriptions have now been processed. Additionally, there was a delay in sending webhooks for the affected subscriptions, which has now been fixed.\n\nWe will continue to monitor the platform for the next 24 hours before closing this incident.\n\nWe apologize for the disruption to our service. If you have any questions or concerns, please reach out to us at [email protected].",
"created_at": "2025-09-09T11:36:14Z",
"display_at": "2024-09-25T18:32:00Z",
"id": "01K4Q467KJAN8XKGP04EB31BXG",
"incident_id": "01K4Q467KJ4ERRMTAM24FQD577",
"status": "monitoring",
"updated_at": "2025-09-09T11:36:14Z"
},
{
"body": "Our engineers are currently investigating an issue processing subscriptions for Paddle Billing and loading Orders within Paddle.net. The impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.",
"created_at": "2025-09-09T11:36:14Z",
"display_at": "2024-09-25T17:41:00Z",
"id": "01K4Q467KJBG9JFST6NMR7ZH00",
"incident_id": "01K4Q467KJ4ERRMTAM24FQD577",
"status": "investigating",
"updated_at": "2025-09-09T11:36:14Z"
}
],
"name": "Some customers are experiencing issues processing subscriptions",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2024-09-27T13:33:00Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-09-09T11:36:44Z",
"id": "01K4Q474S2ZZTXD4WEP0F0Z5BE",
"impact": "minor",
"incident_updates": [
{
"body": "Following a period of monitoring, we can confirm that the issue was fully resolved on September 23 at 04:54 PM UTC.\n\nBetween 3:05 PM and 04:54 PM UTC, some customers were able to complete their checkout without the tax being calculated. This impacted around 2,000 Paddle Billing transactions. The correct tax will be charged for any subsequent renewal payments.\n\nApologies for the disruption to our service. Please reach out to [email protected] should you have any questions or concerns.",
"created_at": "2025-09-09T11:36:44Z",
"display_at": "2024-09-24T17:00:00Z",
"id": "01K4Q474S2HNVWE3F94NR7M3MZ",
"incident_id": "01K4Q474S2ZZTXD4WEP0F0Z5BE",
"status": "resolved",
"updated_at": "2025-09-09T11:36:44Z"
},
{
"body": "Some customers experienced latency in our checkout services for Paddle Billing between 03:05 PM UTC and 04:54 PM UTC. The underlying issue has now been resolved. We have identified the root cause and applied a fix. The platform is functioning as expected, and we will continue to monitor it for the next 24 hours before closing this incident.\n\nWe apologize for any inconvenience caused. If you have any questions or concerns, please reach out to our Customer Support team via [email protected].",
"created_at": "2025-09-09T11:36:44Z",
"display_at": "2024-09-23T17:34:00Z",
"id": "01K4Q474S2E2ECCYGKG197MP3S",
"incident_id": "01K4Q474S2ZZTXD4WEP0F0Z5BE",
"status": "monitoring",
"updated_at": "2025-09-09T11:36:44Z"
}
],
"name": "Some customers are experiencing issues with our Checkouts",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2024-09-24T17:00:00Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
},
{
"created_at": "2025-09-09T11:37:31Z",
"id": "01K4Q48J7ZNPHBC0P4TKXM1FF0",
"impact": "minor",
"incident_updates": [
{
"body": "Following a period of monitoring, we can confirm that the issue was fully resolved as of September 16 at 13:44 BST.\n\nIn summary, a third-party provider experienced an outage between 12:12 and 12:42 BST, affecting payment processing. During this time, some checkout payments, recurring subscriptions, and unscheduled payments were unsuccessful.\n\nThe issue has since been resolved, and payments have been processing successfully since 13:44 BST. Any previously failed payments have been automatically retried by our system.\n\nWe apologise for the inconvenience this may have caused. If you have any questions or concerns, please feel free to contact our Customer Support team at [email protected].",
"created_at": "2025-09-09T11:37:31Z",
"display_at": "2024-09-17T14:10:00Z",
"id": "01K4Q48J7ZN51GPBG8MZ88P5EV",
"incident_id": "01K4Q48J7ZNPHBC0P4TKXM1FF0",
"status": "resolved",
"updated_at": "2025-09-09T11:37:31Z"
},
{
"body": "As of 13:44 BST, we have successfully resolved the issue with processing subscription renewal payments. Everything is now functioning normally.\n\nOur engineers will continue to monitor the situation to ensure there are no further issues.\n\nIf you have any questions or concerns, please reach out to our Customer Support team at [email protected].",
"created_at": "2025-09-09T11:37:31Z",
"display_at": "2024-09-16T14:26:00Z",
"id": "01K4Q48J7ZQVSVTK699VBZ6C37",
"incident_id": "01K4Q48J7ZNPHBC0P4TKXM1FF0",
"status": "monitoring",
"updated_at": "2025-09-09T11:37:31Z"
},
{
"body": "Our engineers have re-routed payments, and as of 12:42 BST, normal checkout processing has resumed.\n\nHowever, subscription renewals are being impacted. My team is actively investigating and monitoring the situation to resolve these issues as quickly as possible.\n\nThank you for your patience and understanding.",
"created_at": "2025-09-09T11:37:31Z",
"display_at": "2024-09-16T12:19:00Z",
"id": "01K4Q48J7ZSXS5M1Z5CVAXGSY3",
"incident_id": "01K4Q48J7ZNPHBC0P4TKXM1FF0",
"status": "identified",
"updated_at": "2025-09-09T11:37:31Z"
},
{
"body": "Our engineers have discovered a performance issue that began at 12:11 PM BST due to an outage with our third-party provider. This issue is impacting a small portion of checkouts for both Paddle Billing and Paddle Classic.\n\nThe impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.",
"created_at": "2025-09-09T11:37:31Z",
"display_at": "2024-09-16T11:58:00Z",
"id": "01K4Q48J7Z8QPHX2SA4D7JCNJY",
"incident_id": "01K4Q48J7ZNPHBC0P4TKXM1FF0",
"status": "identified",
"updated_at": "2025-09-09T11:37:31Z"
}
],
"name": "Some customers are experiencing issues with our checkout in Paddle Billing and Paddle Classic",
"page_id": "01K33AAG63VDSYC4PWDAKA31Z5",
"resolved_at": "2024-09-17T14:10:00Z",
"status": "resolved",
"updated_at": "2026-03-12T20:31:39Z"
}
],
"page": {
"id": "01K33AAG63VDSYC4PWDAKA31Z5",
"name": "Paddle",
"updated_at": "2026-09-02T21:04:05Z",
"url": "https://paddlestatus.com/"
}
}