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How Lob protects you – and your customers SECURITY + COMPLIANCE Whether you're automating transactional direct mail or running data-driven campaigns, Lob helps shield your business from costly compliance risks while keeping your customer data secure. Book a demoGet started for free Security at every step of the mail journey Platform controls We provide robust account controls, plus access to audit and API request logs for enhanced security oversight and monitoring Data protection We keep your customer data safe with encryption in transit and at rest, automatic redaction, and built-in data retention policies to reduce exposure Trusted printer partners We regularly audit our nationwide network of printers to meet our strict security, privacy, and operational standards Compliance support We align with leading frameworks like SOC 2 and HIPAA, and are assessed regularly through independent reviews Lob defends the data your business runs on EncryptionExperience peace of mind with industry-leading encryption: TLS 1.2+ for data in transit and AES-256 for data at rest. Access managementSeamlessly manage user access and permissions with Single Sign-On (SAML 2.0) and role-based access controls.* Proactive monitoringAlways know what’s going on with your account – and spot risks – with programmatic access to audit and API request logs. Secure hostingLob is powered by the secure, reliable, and scalable infrastructure of Amazon Web Services (AWS). *Available with Enterprise subscription only Minimize risk with infrastructure built for resilience Secure software development workflowsWe employ automated testing, static security analysis, dependency vulnerability scanning, and mandatory code reviews to minimize risks. Infrastructure as codeWe maintain our infrastructure configurations through code, ensuring every deployment is consistent, secure, and fully auditable. Rapid threat responseWe catch vulnerabilities early with real-time monitoring, automated scanning, and regular penetration testing from independent experts. Print delivery network 66% of operations executives cite delivery timing to avoid compliance risks as a major challenge. Lob’s Print Delivery Network is built to beat the clock – and the risk. Lob’s Print Delivery Network combines nationwide scale with rigorous quality and security standards – so your mail moves fast, stays secure, and arrives exactly as intended. See how it works Industry-leading direct mail compliance Meet regulatory requirements and avoid costly violations with security practices that support HIPAA, GDPR, and CCPA/CPRA. We also complete annual SOC 2 Type 2 audits across all five Trust Services Criteria, which may help you meet your legal and contractual obligations. SECURE MAIL FOR HEALTHCARE Need support for HIPAA compliance? We’ve got your back. If your organization handles protected health information (PHI), Lob combines industry-standard processes with vetted facilities to give you confidence in the secure handling of sensitive information. Business Associate Agreements (BAA) HIPAA/HITECH privacy audits Dedicated printing facilities Lob Trust & Security Center Explore our documentation, review compliance reports, and get answers to your security questions. Visit the Trust & Security Center Ready to make your direct mail more secure? For more information about how this data is handled, please view our Privacy Policy