Snapshot 11291
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The cluster has been updated to a stable state. We are monitoring the system to ensure it remains stable.",
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"body": "Dear Valued Customer,\nOn January 22nd 2026 from 05:00 UTC to 10:00 UTC and from January 27th from 05:00 UTC to 10:00 UTC, we are implementing updates to your firewall(s) in Atlanta to improve stability and reduce the risk of outages relating to Cisco bug CSCwh04730. We will be upgrading your firewall(s) to ASA version 9.16.4.85.\nExpected impact: During the update, your firewall will reboot and become unavailable for approx. 5 minutes. No other impact is expected based on your current version and configuration. If you have redundant firewalls with us, no impact is expected as failover occurs. Reminder: We highly recommend that our customers create an account and subscribe to Cisco advisory communications such as these by visiting https://www.cisco.com/c/en/us/support/web/tools/cns/notifications.html (\\\"https://www.cisco.com/c/en/us/support/web/tools/cns/notifications.html\\\") to receive direct notifications regarding security advisories and software updates. Concerned about downtime? Please note that we do offer options to deploy redundant firewall appliances in the event that customers need to avoid scheduled downtime for their dedicated private cloud environment while software updates are being performed. Additional charges apply.\nIf you have questions, please contact MacStadium Customer Support by updating the ticket via the Customer Portal or email us at [email protected]",
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"body": "The issue with our hosting provider has been resolved and our communication capabilities have been restored. There is still a backlog of messages that will be sent out, but everything is operating as expected.\n\nThank you for your patience as our provider worked to resolve issues impacting our ticket communication.",
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"created_at": "2025-09-15T14:23:05.951Z",
"id": "fknffqfzgzc2",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "mnl64s0fzr14",
"name": "Customer Portal",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "The issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal has been resolved. All customers should be able to create tickets and view bare metal within the customer portal, without issue.\n\nThank you for your patience while we worked through this issue.",
"created_at": "2025-09-16T13:37:26.769Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-09-16T13:37:26.769Z",
"id": "4qbr5l3p0ds1",
"incident_id": "fknffqfzgzc2",
"status": "resolved",
"tweet_id": null,
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"updated_at": "2025-09-16T13:37:26.769Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "mnl64s0fzr14",
"name": "Customer Portal",
"new_status": "degraded_performance",
"old_status": "partial_outage"
}
],
"body": "A temporary solution has been implemented which will allow users to view the Support Center and Bare Metal pages within the MacStadium portal. Customers can once again create new support tickets and view bare metal details.\n\nPlease note that the temporary solution will still prevent some users from viewing old tickets as well as tickets created through bare metal purchase requests. We expect to have this part of the problem fully resolved by the end of the week.\n\nWe will continue to monitor the temporary solution and will provide further updates regarding a full resolution as they become available.\n\nThank you for your patience as we work through this issue.\n\n-MacStadium Support Team",
"created_at": "2025-09-15T14:57:10.444Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-09-15T14:57:10.444Z",
"id": "9whbyr8psp8b",
"incident_id": "fknffqfzgzc2",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-09-15T14:57:10.444Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "mnl64s0fzr14",
"name": "Customer Portal",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We have identified the cause of the issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal and are actively working on implementing a fix.\n\nAlthough some customers might not be able to view the Bare Metal page, customers should still be able to connect to their bare metal services, without issue.\n\nIn the meantime, customers can create support tickets by emailing [email protected].\n\nWe will provide updates as we have more information.\n\nThank you for your patience.\n\n-MacStadium Support Team",
"created_at": "2025-09-15T14:34:54.849Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-09-15T14:34:54.849Z",
"id": "d74bbvk39bmg",
"incident_id": "fknffqfzgzc2",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-09-15T14:34:54.849Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "mnl64s0fzr14",
"name": "Customer Portal",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2025-09-15T14:27:39.223Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-09-15T14:27:39.223Z",
"id": "m1n4pzth7tld",
"incident_id": "fknffqfzgzc2",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-09-15T14:27:39.223Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "mnl64s0fzr14",
"name": "Customer Portal",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are aware of an issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal.\n\nAlthough some customers might not be able to view the Bare Metal page, customers should still be able to connect to their bare metal services, without issue.\n\nOur team is actively investigating and working to resolve the issue as quickly as possible.\n\nIn the meantime, customers can create support tickets by emailing [email protected].\n\nWe will provide updates as we have more information.\n\nThank you for your patience.\n\n-MacStadium Support Team",
"created_at": "2025-09-15T14:23:05.989Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-09-15T14:23:05.989Z",
"id": "b691bkks7frt",
"incident_id": "fknffqfzgzc2",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-09-15T14:23:05.989Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-09-15T14:57:10.444Z",
"name": "Customer Portal Incident: Support Center \u0026 Bare Metal Pages",
"page_id": "zwg5vlmkjfks",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-09-16T13:37:26.769Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/4nd58z7xzlp7",
"started_at": "2025-09-15T14:23:05.946Z",
"status": "resolved",
"updated_at": "2025-09-16T13:37:26.785Z"
}
],
"page": {
"id": "zwg5vlmkjfks",
"name": "MacStadium",
"url": "https://status.macstadium.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}