MacStadium

macstadium.com

MacStadium declares 23 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Microsoft, Anthropic and Salesforce. No published changes since we first read it on Sep 22, 2026. 10 tracked vendors name MacStadium as a subprocessor, including Mailgun, Sinch and Validity.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

23 third parties.

NamePurposeLocationListed since
Amazon Cloud Hosting of the MacStadium customer portal, corporate data storage, and Identity Access Management ServicesUnited States
Amplitude Data Analytics & Visualization SoftwareUnited States
Anthropic AIMacStadium customer support chatbotUS, Europe, Asia and Australia
Atlassian Service provisioning & customer support (Jira, Confluence, Trello, OpsGenie, Statuspage)United States
Authorize.net Payment ProcessingUnited States
Chargebee Subscription Billing PlatformUnited States
Gong Revenue Intelligence & Customer Engagement PlatformUnited States
HubSpot Customer Engagement and Marketing AutomationUnited States & European Union
Intercom Integration with MacStadium support portal for customer engagementUnited States
MaxMind minFraud fraud detection serviceUnited States
Microsoft O365 Email, SharePoint, OneDrive, and Clarity.United States & European Union
NetSuite ERP SystemUnited States
PandaDoc Contract Signature SoftwareUnited States
Plain Customer support management systemEU - London, England
Rapid7 Log monitoring, Security Incident Event Management, and 24/7 Security Operations Center Managed Detection & Response servicesUnited States
SafeBase Hosting of MacStadium Security & Compliance Trust Center and email notification to customers of updatesUnited States
Salesforce Sales Automation Platform (Slack, Marketing Cloud, Troops, Tableau)United States
Segment Event Management PlatformUnited States
Snowflake Managed Cloud Based Data WarehouseUnited States
Stitch Data ETL Data PipelineUnited States
Twilio Sendgrid Email Relay ProviderUnited States
Zapier Workflow integration for customer support case management systemsUnited States
Zendesk Customer Service & Support PlatformUnited States, European Union, and Asia Pacific

Web TechnologiesCSV · Atom

MacStadium's homepage made 74 requests to 25 domains, and 8 services controlled by another company.

Analytics (6): Google Cloud, HubSpot, Clay, Meta, Hotjar, ZoomInfoAdvertising (1): MicrosoftOther (1): JavaScript libraries: Webflow

8 third parties by category: Analytics 6Advertising 1Other 1

Third parties 8 · 73 requests
Webflow Webflow 1.6.0 jQuery 3.5.1 43% of the page's requests 32
Google Cloud Google Analytics Google Font API Google Hosted Libraries Google Tag Manager 16% of the page's requests 12
HubSpotsubprocessor HubSpot HubSpot Analytics HubSpot Chat 15% of the page's requests 11
Clay Clay Web Intent 5% of the page's requests 4
Meta Facebook Pixel 2.9.435 5% of the page's requests 4
Microsoftsubprocessor Microsoft Advertising 5% of the page's requests 4
Hotjar Hotjar 4% of the page's requests 3
ZoomInfo Zoominfo 4% of the page's requests 3
First party 1 · 1 request
MacStadium Cloudflare HTTP/3 HubSpot Cookie Policy Banner Open Graph Webpack core-js 3.32.2 1% of the page's requests 1

6 tracked companies loaded by the homepage are not in MacStadium's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (10)CSV · Atom

10 companies
  • Harness.io harness.io --- Platform Services and Enablement --- Cloud Infrastructure
  • Ivanti ivanti.com Infrastructure as a Service provider for Incapptic Connect
  • LaGrowthMachine lagrowthmachine.com
  • LambdaTest testmuai.com Cloud Infrastructure services, Devices hosting, and data center services
  • Mailgun mailgun.com Cloud datacenters
  • OverOps overops.com --- Platform Services and Enablement --- Cloud Infrastructure
  • Sinch sinch.com Cloud datacenters
  • Split.io split.io --- Platform Services and Enablement --- Cloud Infrastructure
  • testRigor testrigor.com Cloud hosting services.
  • Validity validity.com Hosting Services, IaaS; Product/Infrastructure

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as MacStadium's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: 1 incident (1 major)Sep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 1 major or critical
  • 3 h 2 min typical time to resolve
  • 3 h 2 min longest major
BeganIncidentImpactLasted
Hardware Outage in Atlantamajor3 h 2 min
Las Vegas VPC and ASAv Partial Outagemajor3 h 21 min
VPC and ASAv Partial Outagemajor10 min

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 2 incidents (2 major) · typical time to resolve 3 h 21 min May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 1 incident (1 major) · typical time to resolve 3 h 2 min Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Atlanta Data Center1
Private Cloud - Atlanta DC1

As MacStadium's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by MacStadium's subprocessorsCSV · Atom

264 reported incidents in the last 30 days, by 14 of the vendors MacStadium lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that MacStadium was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
Twilio· SegmentMMS Delivery Failures from Twilio to GCI United States minor3 min
Twilio· SegmentSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
Twilio· SegmentSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
Twilio· SegmentSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
Twilio· SegmentSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
Twilio· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
Twilio· SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
Twilio· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
Twilio· SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
Twilio· SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
Twilio· SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
Twilio· SegmentIssue resolved minor1 h 43 min
Twilio· SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
Twilio· SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
PlainHelp Center errors no impact stated—
Twilio· SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
Twilio· SegmentVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
Twilio· SegmentVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
Twilio· SegmentSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
Twilio· SegmentSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
Twilio· SegmentSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min

And 239 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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MacStadium transparency rating

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