Snapshot 11325
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "We have deployed a fix for document management features and are monitoring the system to confirm full recovery. As we finish reprocessing failed events and the service stabilizes, some customers may still briefly experience issues creating, opening, or downloading documents or templates.",
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"body": "We have confirmed that document management features are unavailable or degraded for affected customers. You may be unable to create, open, or download documents/templates via the app or PandaDoc API. Our team is actively working on a resolution.\n\nNext update in ~30 minutes.",
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"body": "We are continuing to investigate this issue.",
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"body": "We are receiving reports that document management features may be unavailable for some customers. You may be unable to open, download, or archive documents. We are actively investigating the issue and will share updates as soon as more information becomes available.\n\nNext update in ~30 minutes.",
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"body": "Dear customers,\n\nWe are reaching out to inform you about upcoming scheduled maintenance for Infrastructure to ensure continuous improvements and reliability.\n\nMaintenance Details:\n- Date \u0026 Time: 08/23/2026, 01:00 AM PDT\n- Expected Duration: 4 hour(s)\n- Location: US, EU\n\nImpact on Service:\n\nDuring this time, you may notice:\n* partial unavailability of services is expected.\n* temporary unavailability of real-time data updates or restricted access to certain data is expected during the maintenance period.\n\nWe anticipate normal service to resume by 05:00 AM PDT.\nAll your data remains secure and unaffected throughout this process.\n\nNo Action Required:\nYou don’t need to take any action. However, if you experience issues after the maintenance window, please don’t hesitate to contact us.\n\nWe’re Here to Help:\nIf you have any concerns or need assistance, feel free to reach out to our support team by Submitting a request in the application:\nhttps://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support\n\nSincerely,\nPandaDoc team",
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"body": "We're all set! PandaDoc is working properly and the incident has been fully resolved.\nIf you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).",
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"body": "Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). \nIf you've submitted a support request, our team is still working through the queue, and reply times may be delayed. \n\nWe appreciate your patience and will restore chat as soon as possible.",
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"body": "We've confirmed that the CRM document creation flow is unavailable or not working as expected for\naffected customers. \nYou may experience issues with loading the PandaDoc module within CRM integrations during the document creation process. \nOur team is actively working to resolve it! \nWe'll post the next update in 30 minutes.",
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"body": "All set. The issue has been fully resolved. \n\nDocuments created during the incident window have also been unblocked and are now available for sending.",
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