PandaDoc

pandadoc.com

PandaDoc declares 40 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 23, 2026. 41 tracked vendors name PandaDoc as a subprocessor, including Supabase, Metabase and nylas.

Subprocessors CSV of PandaDoc's subprocessors · Atom feed of PandaDoc's subprocessors DORA draft CSV of PandaDoc's subprocessors as declared by PandaDoc what's this? · 

40 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. Cloud Service ProviderUnited States; EEA
Amplitude, Inc. Product and User AnalyticsUnited States
Appcues, Inc. Onboarding tours, announcements and surveysUnited States
Bird.com, Inc.(Pusher) Hosted API ServiceUnited States; EEA
Catalyst Software, Inc. Customer Success and AnalyticsUnited States
Chili Piper, Inc. Meeting SchedulerUnited States
Common Room, Inc. AI Buyer Intelligence SolutionUnited States
Cube Dev, Inc. Data Analytics and VisualizationUnited States
Deeto, Inc. AI Driven Platform Facilitating Conversations Between Customers and ProspectsUnited States
Dovetail Research Pty. Ltd. AI Research and Qualitative Data Analytics (conducted with customer consent)United States
Fivetran, Inc. Data Ingestion for Analytic Purposes.United States
Gong.io, Inc. Customer Call Recordings (with consent)United States
Google, LLC Infrastructure; Google Workspace and AnalyticsEurope (EEA)
HubSpot, Inc. Software Products for Inbound Marketing, Sales, and Customer ServiceUnited States; EEA
Imperva, Inc. WAF and DDoS ProtectionUnited States; EEA
Intercom, Inc. Customer Support Platform, including AI Capabilities and ChatbotUnited States
Loom, Inc. Support and Research Recordings(Customer Optional)United States
Mailgun Technologies, Inc. Email DeliveryUnited States
Maze.Design Inc. User Testing ToolUnited States
Metabase, Inc. Product Analytics and Business IntelligenceUnited States
Nooks Communications, Inc. AI Enabled Sales Dialing AssistantEurope (EEA)
OpenAI, LLC. AIProvides Large Language Model Processing via APIs in the PandaDoc ApplicationUnited States
Oracle Corporation(Netsuite) Billing and AccountingUnited States
PartnerStack, Inc. Partner Support and Referral ServicesUnited States
Persona Identities, Inc. Identity VerificationUnited States, EEA
Recurly, Inc. Payment Subscription ManagementUnited States; EEA
SAASFLOW OÜ(Guideflow) Demo EnvironmentUnited States
salesforce.com Inc. Customer Relationship ManagementUnited States; EEA
SalesLoft, Inc. Sales Engagement PlatformUnited States
Segment.io, Inc. Product and User AnalyticsUnited States
Slack Technologies, LLC Messaging Channel, including AI CapabilitiesUnited States
Snowflake, Inc. Data WarehouseUnited States
Supermetrics Oy Revenue AnalyticsUnited States
Telynx, LLC SMS Functionality and DeliveryUnited States; EEA
Twilio, Inc. SMS Functionality for 2 Factor AuthenticationUnited States
UserVoice Voluntary Suggestion Portal for CustomersUnited States
Wootric, Inc. NPS SurveysUnited States
Workato, Inc. Workflow AutomationEEA
Zoom Video Communications Inc. Meeting Platform including AI transcription and summary capabilitiesUnited States
ZoomInfo Technologies Inc. Marketing PlatformUnited States

Web TechnologiesCSV of PandaDoc's web technologies · Atom feed of PandaDoc's web technologies

PandaDoc's homepage made 122 requests to 9 domains, and 5 services controlled by another company.

Analytics (2): HubSpot; usually detected as Analytics: MuxTag managers (1): Google CloudCookie compliance (1): OneTrustOther (1): usually detected as Personalisation: Contentful

5 third parties by category: Analytics 2Tag managers 1Cookie compliance 1Other 1

Third parties 5 · 49 requests
Contentful ctfassets.net 23% of the page's requests 28
Mux mux.com 7% of the page's requests 9
OneTrust OneTrust 6% of the page's requests 7
HubSpotsubprocessor HubSpot HubSpot Analytics 3% of the page's requests 4
Google Cloudsubprocessor Google Tag Manager <1% of the page's requests 1
First party 1 · 73 requests
PandaDoc Contentful HSTS Next.js 16.4.2 Next.js App Router Open Graph Priority Hints React Sentry Turbopack Vercel Vercel Speed Insights 2.0.0 Webpack 60% of the page's requests 73

2 tracked companies loaded by the homepage are not in PandaDoc's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (41)CSV of the companies listing PandaDoc · Atom feed of the companies listing PandaDoc

41 companies
  • Ahrefs ahrefs.com Document automation
  • Archie archieapp.co Document management
  • BoondManager boondmanager.com Creation, management, and electronic signature of commercial and contractual documents.
  • Catapult Sports catapultsports.com Document automation
  • Cobalt cobalt.io Cloud-based document management software
  • Cometly cometly.com For sending and signing contracts electronically (e.g., NDAs, custom deals). Processes names, emails, and contract details. PandaDoc Privacy
  • DESelect deselect.com E-Signatures
  • Double doublehq.com
  • Enlyft enlyft.com Esignature and document storage
  • etailinsights etailinsights.com Contract administration and e-signature tool
  • Foqal foqal.io Contract agreement, storage, and e-signatures
  • Fountain fountain.com Document management and electronic signatures
  • GiveCampus givecampus.com eSignature tool
  • Gorgias gorgias.com E-Signature legal
  • HrFlow hrflow.ai
  • Humanforce humanforce.com - Processing Purpose: Managing, tracking and digitally signing documents. - Type of Data: Processing and storage of customer agreements. Only personal data related to such (signatures, names, dates). - Processing duration: For the duration of the agreement, unless otherwise mutually agreed. - Modules Applicable: WFM, HR, Talent, Benefits.; Document management
  • Jatheon jatheon.com Electronic signatures and document automation
  • Lokalise lokalise.com Document management
  • LucidLink lucidlink.com Document management
  • MacStadium macstadium.com Contract Signature Software
  • Maxio maxio.com Sales and Customer Support
  • Metabase metabase.com Document management and e-signatures.
  • myQuest myquest.co Documents and e-signature
  • nylas nylas.com Electronic Document Signing
  • OfficeRnD officernd.com Document Management
  • Push Security pushsecurity.com
  • RampedUp rampedup.io
  • SendSafely explore.sendsafely.com eSignature platform
  • Skedda skedda.com Document management; For certain types of prospective customers who are considering the use of our services, Skedda uses PandaDoc to generate and send proposal documents.
  • Spark Hire sparkhire.com
  • Spendbase spendbase.co Document management and e-signature services
  • Supabase supabase.com Communication with Authorized Users in connection with the provision of the Services and support
  • SyncMatters syncmatters.com Electronic contracts.
  • Tackle.io tackle.io Contract Management & esignature
  • TitanX titanx.io document automation platform that streamlines the creation, management, and signing of business documents
  • Toggl toggl.com Contract creation and electronic signatures
  • Transifex transifex.com Sales documents & online signatures
  • UpGuard upguard.com Quoting
  • Vaimo vaimo.com Contract management system
  • Vev vev.design E-signing/contract signing platform
  • Vxt vxt.co.nz eSigning

Service statusCSV of PandaDoc's status page incidents · Atom feed of PandaDoc's status page incidents

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: 1 incident (1 major)Aug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 minor)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: 1 incident (1 no impact stated)Sep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 1 major or critical
  • 4 h 38 min typical time to resolve
  • 4 h 38 min longest major
BeganIncidentImpactLasted
Incident notificationno impact stated13 h 25 min
Inline fields may not work in the recipient viewminor26 min
Some users experience issues with creation and viewing of documentsmajor4 h 38 min
Live chat is currently unavailablecritical3 h 4 min
Document Creation via CRM Integrationsno impact stated1 h 26 min
Some customers may experience Public API request failures or be unable to send documents through the platformmajor1 h 10 min
Limited ability in editing sent documentsminor23 h 10 min
Integrations are not responding; PDF won't downloadcritical57 min

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 1 incident (1 no impact stated) · typical time to resolve 30 min Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 1 h 59 min May 2026: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 39 min Jun 2026: 1 incident (1 minor) · typical time to resolve 23 h 10 min Jul 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 1 h 26 min Aug 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 4 h 38 min Sep 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 13 h 25 min Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Creating and editing documents2
Sending documents2
Uploading documents2
API1
Downloading documents1
Public (recipient) view1

As PandaDoc's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by PandaDoc's subprocessorsCSV of incidents reported by vendors PandaDoc lists · Atom feed of incidents reported by vendors PandaDoc lists

303 reported incidents in the last 30 days, by 20 of the vendors PandaDoc lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that PandaDoc was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minorongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
Twilio· SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
Twilio· SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
Twilio· SegmentIssue resolved minor1 h 43 min
ZoomService Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region. minor2 h 35 min
Twilio· SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
Twilio· SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
ZoomService Degradation Affecting a subset of users with ZVA and ZoomMate no impact stated1 min
OpenAIElevated Errors On API minor42 min
Chili PiperCRM actions stuck in processing major44 min
Twilio· SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
SalesloftSalesforce sync interruption for some customers no impact statedongoing
OpenAIElevated ChatGPT Conversation Errors minor52 min
Twilio· SegmentVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
Twilio· SegmentVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
Twilio· SegmentSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
Twilio· SegmentSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
Twilio· SegmentSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min

And 278 more. All of them: CSV · Who is around them.

ChangesCSV of PandaDoc's changes · Atom feed of PandaDoc's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for PandaDoc's site

PandaDoc transparency rating

It updates with the rating.

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