Snapshot 11384
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2020-01-14T01:44:36.432Z",
"description": "Orderful API Endpoints",
"group_id": null,
"id": "tftywjfls1x6",
"name": "API",
"page_id": "b64vcktblny4",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:06:24.777Z"
},
{
"components": [
"xmrmls29str4",
"h0t5np66xkmr"
],
"created_at": "2020-01-15T18:08:07.918Z",
"description": null,
"group_id": null,
"id": "sbmdd9m1gp0y",
"name": "Transaction",
"page_id": "b64vcktblny4",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-11-25T17:21:26.370Z"
},
{
"components": [
"n7wbyzkt4nlf",
"ln2lngxqt8hg",
"tdvvcyz7gwlg"
],
"created_at": "2020-01-15T21:25:10.408Z",
"description": null,
"group_id": null,
"id": "7bd3b52hzsn8",
"name": "UI",
"page_id": "b64vcktblny4",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2020-01-15T21:25:10.408Z"
},
{
"created_at": "2022-03-14T20:05:46.920Z",
"description": null,
"group_id": null,
"id": "fhw1wgqxfkbj",
"name": "Mailjet Email Content",
"page_id": "b64vcktblny4",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-23T05:00:24.708Z"
},
{
"components": [
"t5wrbtrmnl1b",
"68503t9rb8js"
],
"created_at": "2025-11-25T17:35:08.069Z",
"description": null,
"group_id": null,
"id": "svbw3kpdqlc0",
"name": "Communication Software",
"page_id": "b64vcktblny4",
"position": 11,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-11-25T17:35:52.092Z"
}
],
"incidents": [
{
"components": [
{
"created_at": "2020-01-15T18:08:07.928Z",
"description": null,
"group_id": "sbmdd9m1gp0y",
"id": "xmrmls29str4",
"name": "Trading Partner Delivery Services",
"page_id": "b64vcktblny4",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-02-06T21:04:58.785Z"
},
{
"created_at": "2020-01-15T21:25:10.419Z",
"description": "This is the web-based UI for interacting with the Orderful platform. It can be found at ui.orderful.com.",
"group_id": "7bd3b52hzsn8",
"id": "n7wbyzkt4nlf",
"name": "UI",
"page_id": "b64vcktblny4",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:27:42.185Z"
},
{
"created_at": "2023-07-12T15:35:36.805Z",
"description": "Transaction Validation",
"group_id": "7bd3b52hzsn8",
"id": "ln2lngxqt8hg",
"name": "Transaction Validation",
"page_id": "b64vcktblny4",
"position": 2,
"showcase": true,
"start_date": "2023-07-12T00:00:00.000Z",
"status": "operational",
"updated_at": "2023-07-12T15:35:36.805Z"
},
{
"created_at": "2025-11-25T17:22:10.893Z",
"description": null,
"group_id": "sbmdd9m1gp0y",
"id": "h0t5np66xkmr",
"name": "Transactions Processing",
"page_id": "b64vcktblny4",
"position": 2,
"showcase": true,
"start_date": "2025-11-25T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-03-13T20:29:07.500Z"
},
{
"created_at": "2020-01-14T01:44:36.432Z",
"description": "Orderful API Endpoints",
"group_id": null,
"id": "tftywjfls1x6",
"name": "API",
"page_id": "b64vcktblny4",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:06:24.777Z"
},
{
"created_at": "2023-07-12T15:36:06.173Z",
"description": "Rules Engine",
"group_id": "7bd3b52hzsn8",
"id": "tdvvcyz7gwlg",
"name": "Rules Engine",
"page_id": "b64vcktblny4",
"position": 3,
"showcase": true,
"start_date": "2023-07-12T00:00:00.000Z",
"status": "operational",
"updated_at": "2023-07-12T15:36:06.173Z"
}
],
"created_at": "2026-06-23T13:53:13.427Z",
"id": "crh0w1r51gn5",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xmrmls29str4",
"name": "Transaction - Trading Partner Delivery Services",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ln2lngxqt8hg",
"name": "UI - Transaction Validation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tdvvcyz7gwlg",
"name": "UI - Rules Engine",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-06-23T16:46:56.002Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-23T16:46:56.002Z",
"id": "q33rm4h6kb5l",
"incident_id": "crh0w1r51gn5",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T16:46:56.002Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xmrmls29str4",
"name": "Transaction - Trading Partner Delivery Services",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "ln2lngxqt8hg",
"name": "UI - Transaction Validation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tdvvcyz7gwlg",
"name": "UI - Rules Engine",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently monitoring the issue",
"created_at": "2026-06-23T14:27:42.213Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-23T14:27:42.000Z",
"id": "3lydfz1j97tz",
"incident_id": "crh0w1r51gn5",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T14:28:18.119Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xmrmls29str4",
"name": "Transaction - Trading Partner Delivery Services",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "partial_outage",
"old_status": "major_outage"
},
{
"code": "ln2lngxqt8hg",
"name": "UI - Transaction Validation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tdvvcyz7gwlg",
"name": "UI - Rules Engine",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We believe we are experiencing an issue with a 3rd-party authentication app. Then UI seems to be up currently UI, however, we still investigating",
"created_at": "2026-06-23T14:18:04.933Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-23T14:18:04.933Z",
"id": "74bgb3tt83cs",
"incident_id": "crh0w1r51gn5",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T14:18:04.933Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "xmrmls29str4",
"name": "Transaction - Trading Partner Delivery Services",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "ln2lngxqt8hg",
"name": "UI - Transaction Validation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tdvvcyz7gwlg",
"name": "UI - Rules Engine",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "API Posting and Pulling from the API is working with no issues \n\nUI Access is still an issue",
"created_at": "2026-06-23T14:06:24.806Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-23T14:06:24.806Z",
"id": "pj7kqfskpf1v",
"incident_id": "crh0w1r51gn5",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T14:06:24.806Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "xmrmls29str4",
"name": "Transaction - Trading Partner Delivery Services",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "ln2lngxqt8hg",
"name": "UI - Transaction Validation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tdvvcyz7gwlg",
"name": "UI - Rules Engine",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Issue with Authenticating Either via the UI or API",
"created_at": "2026-06-23T13:53:13.535Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-23T13:53:13.535Z",
"id": "sp9h7nsxrqp3",
"incident_id": "crh0w1r51gn5",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T13:53:13.535Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-06-23T14:27:42.000Z",
"name": "Orderful Ui / API Access Issues",
"page_id": "b64vcktblny4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-23T16:46:56.002Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/bdb21qq6js22",
"started_at": "2026-06-23T13:53:13.410Z",
"status": "resolved",
"updated_at": "2026-06-23T16:46:56.019Z"
},
{
"components": [
{
"created_at": "2025-11-25T17:22:10.893Z",
"description": null,
"group_id": "sbmdd9m1gp0y",
"id": "h0t5np66xkmr",
"name": "Transactions Processing",
"page_id": "b64vcktblny4",
"position": 2,
"showcase": true,
"start_date": "2025-11-25T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-03-13T20:29:07.500Z"
}
],
"created_at": "2026-03-13T19:29:40.751Z",
"id": "8p43dj21ng5g",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "All unprocessed transactions have been reprocessed. The issue is resolved and a long-term mitigation is underway.",
"created_at": "2026-03-13T20:29:07.527Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-13T20:29:07.527Z",
"id": "6gr08zmlkqbr",
"incident_id": "8p43dj21ng5g",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-13T20:29:07.527Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix is in place and the transaction processing issue appears to be resolved. We're continuing to monitor.",
"created_at": "2026-03-13T19:44:48.926Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-13T19:44:48.926Z",
"id": "xpgdn7hkp6yx",
"incident_id": "8p43dj21ng5g",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-13T19:44:48.926Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We're currently aware of an issue causing a small percentage of transactions to not be processed successfully. We're investigating the root cause and working to resolve affected transactions.",
"created_at": "2026-03-13T19:29:40.832Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-03-13T19:29:40.832Z",
"id": "lzfc0fvdr1q7",
"incident_id": "8p43dj21ng5g",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-13T19:29:40.832Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-03-13T19:44:48.926Z",
"name": "Transaction Processing Degradation",
"page_id": "b64vcktblny4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-03-13T20:29:07.527Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/91r25q6yqrzd",
"started_at": "2026-03-13T19:29:40.743Z",
"status": "resolved",
"updated_at": "2026-03-13T20:29:07.541Z"
},
{
"components": [
{
"created_at": "2020-01-15T18:08:07.928Z",
"description": null,
"group_id": "sbmdd9m1gp0y",
"id": "xmrmls29str4",
"name": "Trading Partner Delivery Services",
"page_id": "b64vcktblny4",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-02-06T21:04:58.785Z"
}
],
"created_at": "2026-02-06T19:40:42.565Z",
"id": "ys2vykhz0qsr",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xmrmls29str4",
"name": "Transaction - Trading Partner Delivery Services",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-02-06T21:04:58.819Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-02-06T21:04:58.819Z",
"id": "jk6f2x11hy34",
"incident_id": "ys2vykhz0qsr",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-02-06T21:04:58.819Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xmrmls29str4",
"name": "Transaction - Trading Partner Delivery Services",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "There is a degradation on one shard of delivery queues. Cause is slow servers, implementing fix to isolate them.",
"created_at": "2026-02-06T19:40:42.640Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-02-06T19:40:42.640Z",
"id": "8t6fftc3k629",
"incident_id": "ys2vykhz0qsr",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-02-06T19:40:42.640Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Transaction Delivery Degredation",
"page_id": "b64vcktblny4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-02-06T21:04:58.819Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/cnfzxysb9z15",
"started_at": "2026-02-06T19:40:42.557Z",
"status": "resolved",
"updated_at": "2026-02-06T21:04:58.836Z"
},
{
"components": [
{
"created_at": "2020-01-15T21:25:10.419Z",
"description": "This is the web-based UI for interacting with the Orderful platform. It can be found at ui.orderful.com.",
"group_id": "7bd3b52hzsn8",
"id": "n7wbyzkt4nlf",
"name": "UI",
"page_id": "b64vcktblny4",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:27:42.185Z"
},
{
"created_at": "2025-11-25T17:34:01.126Z",
"description": null,
"group_id": "svbw3kpdqlc0",
"id": "t5wrbtrmnl1b",
"name": "AS2",
"page_id": "b64vcktblny4",
"position": 1,
"showcase": true,
"start_date": "2025-11-25T00:00:00.000Z",
"status": "operational",
"updated_at": "2025-11-25T19:17:04.820Z"
},
{
"created_at": "2025-11-25T17:22:10.893Z",
"description": null,
"group_id": "sbmdd9m1gp0y",
"id": "h0t5np66xkmr",
"name": "Transactions Processing",
"page_id": "b64vcktblny4",
"position": 2,
"showcase": true,
"start_date": "2025-11-25T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-03-13T20:29:07.500Z"
},
{
"created_at": "2025-11-25T17:36:17.106Z",
"description": null,
"group_id": "svbw3kpdqlc0",
"id": "68503t9rb8js",
"name": "SFTP/FTP",
"page_id": "b64vcktblny4",
"position": 2,
"showcase": true,
"start_date": "2025-11-25T00:00:00.000Z",
"status": "operational",
"updated_at": "2025-11-25T19:17:04.863Z"
},
{
"created_at": "2020-01-14T01:44:36.432Z",
"description": "Orderful API Endpoints",
"group_id": null,
"id": "tftywjfls1x6",
"name": "API",
"page_id": "b64vcktblny4",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:06:24.777Z"
}
],
"created_at": "2025-11-25T17:23:00.355Z",
"id": "zw0p27j70dg1",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "t5wrbtrmnl1b",
"name": "Communication Software - AS2",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "68503t9rb8js",
"name": "Communication Software - SFTP/FTP",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "The issue has been resolved. We are still in the process of recovery, which should be completed within the hour.",
"created_at": "2025-11-25T19:17:04.901Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-25T19:17:04.901Z",
"id": "41bn6p9451fp",
"incident_id": "zw0p27j70dg1",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-25T19:17:04.901Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "t5wrbtrmnl1b",
"name": "Communication Software - AS2",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "68503t9rb8js",
"name": "Communication Software - SFTP/FTP",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2025-11-25T18:15:52.689Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-25T18:15:52.689Z",
"id": "s125bpsy9zcl",
"incident_id": "zw0p27j70dg1",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-25T18:15:52.689Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "t5wrbtrmnl1b",
"name": "Communication Software - AS2",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "68503t9rb8js",
"name": "Communication Software - SFTP/FTP",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2025-11-25T17:53:32.783Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-25T17:53:32.783Z",
"id": "79cxfn9vdr1f",
"incident_id": "zw0p27j70dg1",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-25T17:53:32.783Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "t5wrbtrmnl1b",
"name": "Communication Software - AS2",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "68503t9rb8js",
"name": "Communication Software - SFTP/FTP",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Update – Still Investigating",
"created_at": "2025-11-25T17:40:52.599Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-25T17:40:52.599Z",
"id": "fjqc7hxb8j6c",
"incident_id": "zw0p27j70dg1",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-25T17:40:52.599Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "h0t5np66xkmr",
"name": "Transaction - Transactions Processing",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We’re Investigating Issues Affecting UI, API, and Transaction Processing",
"created_at": "2025-11-25T17:23:00.456Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-25T17:23:00.456Z",
"id": "7fvb73w7ggs0",
"incident_id": "zw0p27j70dg1",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-25T17:23:00.456Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-11-25T18:15:52.689Z",
"name": "Transaction Processing, UI Access, and API Instability",
"page_id": "b64vcktblny4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-11-25T19:17:04.901Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/lprlpt41cjw1",
"started_at": "2025-11-25T17:23:00.346Z",
"status": "resolved",
"updated_at": "2025-11-25T19:17:04.918Z"
},
{
"components": [
{
"created_at": "2020-01-14T01:44:36.432Z",
"description": "Orderful API Endpoints",
"group_id": null,
"id": "tftywjfls1x6",
"name": "API",
"page_id": "b64vcktblny4",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:06:24.777Z"
}
],
"created_at": "2025-07-31T15:12:20.850Z",
"id": "c3kxgctdg07k",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "All unprocessed transactions have been reprocessed. \nIncoming processing is happening in real-time. \nThe issue is resolved and a long-term mitigation fix is beginning.",
"created_at": "2025-07-31T16:15:26.740Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-07-31T16:15:26.740Z",
"id": "ycd0m2gnb09t",
"incident_id": "c3kxgctdg07k",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-07-31T16:15:26.740Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix is in place and transaction processing is much healthier with the vast majority of traffic unaffected. Some endpoints are responding slowly but gradually improving and we are continuing to monitor.",
"created_at": "2025-07-31T15:41:06.015Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-07-31T15:41:06.015Z",
"id": "f8xlrb565j2c",
"incident_id": "c3kxgctdg07k",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-07-31T15:41:06.015Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We're currently aware of an issue causing transaction processing to be consumed at slower rate than incoming traffic. We're investigating the root cause and at the same time expanding resources to brute force.",
"created_at": "2025-07-31T15:12:20.935Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-07-31T15:12:20.935Z",
"id": "zl7j8vfcvr22",
"incident_id": "c3kxgctdg07k",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-07-31T15:12:20.935Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-07-31T15:41:06.015Z",
"name": "Transaction Processing Degradation",
"page_id": "b64vcktblny4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-07-31T16:15:26.740Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/hrwdpzjj2dbd",
"started_at": "2025-07-31T15:12:20.845Z",
"status": "resolved",
"updated_at": "2025-07-31T16:15:26.758Z"
},
{
"components": [
{
"created_at": "2020-01-14T01:44:36.432Z",
"description": "Orderful API Endpoints",
"group_id": null,
"id": "tftywjfls1x6",
"name": "API",
"page_id": "b64vcktblny4",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:06:24.777Z"
}
],
"created_at": "2025-04-12T09:00:31.393Z",
"id": "yjldw5qn31zz",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "All unprocessed transactions completed. An hour of monitoring showed normal operating metrics. Numerous spot checks and tests show healthy processing. This incident is being closed as resolved. Full RCA to be available on-demand within a couple day.",
"created_at": "2025-04-12T10:17:41.949Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-12T10:17:41.949Z",
"id": "zqlm7nb7g5db",
"incident_id": "yjldw5qn31zz",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-12T10:17:41.949Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "A fix has been implemented and appears to have resumed all processing. We are investigating and will confirm full operation. Meanwhile any unprocessed transactions are being re-processed",
"created_at": "2025-04-12T09:15:11.234Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-12T09:15:11.234Z",
"id": "jy9cvx985jsp",
"incident_id": "yjldw5qn31zz",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-12T09:15:11.234Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We have been alerted to a current processing issue. The cause is related, we're investigating solutions. ETA to follow",
"created_at": "2025-04-12T09:00:31.467Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-12T09:00:31.467Z",
"id": "7rys56s0lr1s",
"incident_id": "yjldw5qn31zz",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-12T09:00:31.467Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-04-12T09:15:11.234Z",
"name": "Transaction Processing Unavailable",
"page_id": "b64vcktblny4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-04-12T10:17:41.949Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/34lqw5cpy3rf",
"started_at": "2025-04-12T09:00:31.388Z",
"status": "resolved",
"updated_at": "2025-04-12T10:17:41.963Z"
},
{
"components": [
{
"created_at": "2020-01-14T01:44:36.432Z",
"description": "Orderful API Endpoints",
"group_id": null,
"id": "tftywjfls1x6",
"name": "API",
"page_id": "b64vcktblny4",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:06:24.777Z"
}
],
"created_at": "2025-03-14T15:56:23.975Z",
"id": "zpcg0ypts2hn",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "All transactions on all FTP servers have been processed",
"created_at": "2025-03-14T19:08:07.616Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-03-14T19:08:07.616Z",
"id": "y5kqgp5nrmd2",
"incident_id": "zpcg0ypts2hn",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-03-14T19:08:07.616Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Backlogged transactions are limited by the throughput of three external FTP servers. We are continuing to communication channels are operating at normal latency. We are continuing to monitor",
"created_at": "2025-03-14T19:06:06.108Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-03-14T19:06:06.108Z",
"id": "yr63cwff7w7b",
"incident_id": "zpcg0ypts2hn",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-03-14T19:06:06.108Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and backlogged files are currently processing. \n\nIt appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline. More details to come.",
"created_at": "2025-03-14T15:56:24.018Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-03-14T15:56:24.018Z",
"id": "s8jlx3k3yywr",
"incident_id": "zpcg0ypts2hn",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-03-14T15:56:24.018Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-03-14T15:56:24.018Z",
"name": "FTP Ingestion Delays",
"page_id": "b64vcktblny4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-03-14T19:08:07.616Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/lg1209x1pfk7",
"started_at": "2025-03-14T15:56:23.970Z",
"status": "resolved",
"updated_at": "2025-03-14T19:08:07.635Z"
},
{
"components": [],
"created_at": "2025-03-14T02:00:00.000Z",
"id": "yf8pw28mjq74",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and all files caught up within 15 minutes. It appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline",
"created_at": "2025-03-14T15:24:07.341Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-03-14T02:00:00.000Z",
"id": "wtrq0ps8z8bx",
"incident_id": "yf8pw28mjq74",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-03-14T15:24:07.341Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Incoming FTP ingestion delays",
"page_id": "b64vcktblny4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-03-14T02:00:00.000Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/k5czd6bd773k",
"started_at": "2025-03-14T15:24:07.302Z",
"status": "resolved",
"updated_at": "2025-03-14T15:24:07.352Z"
},
{
"components": [
{
"created_at": "2020-01-15T18:08:07.928Z",
"description": null,
"group_id": "sbmdd9m1gp0y",
"id": "xmrmls29str4",
"name": "Trading Partner Delivery Services",
"page_id": "b64vcktblny4",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-02-06T21:04:58.785Z"
},
{
"created_at": "2020-01-15T21:25:10.419Z",
"description": "This is the web-based UI for interacting with the Orderful platform. It can be found at ui.orderful.com.",
"group_id": "7bd3b52hzsn8",
"id": "n7wbyzkt4nlf",
"name": "UI",
"page_id": "b64vcktblny4",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:27:42.185Z"
},
{
"created_at": "2023-07-12T15:35:36.805Z",
"description": "Transaction Validation",
"group_id": "7bd3b52hzsn8",
"id": "ln2lngxqt8hg",
"name": "Transaction Validation",
"page_id": "b64vcktblny4",
"position": 2,
"showcase": true,
"start_date": "2023-07-12T00:00:00.000Z",
"status": "operational",
"updated_at": "2023-07-12T15:35:36.805Z"
},
{
"created_at": "2020-01-14T01:44:36.432Z",
"description": "Orderful API Endpoints",
"group_id": null,
"id": "tftywjfls1x6",
"name": "API",
"page_id": "b64vcktblny4",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:06:24.777Z"
},
{
"created_at": "2023-07-12T15:36:06.173Z",
"description": "Rules Engine",
"group_id": "7bd3b52hzsn8",
"id": "tdvvcyz7gwlg",
"name": "Rules Engine",
"page_id": "b64vcktblny4",
"position": 3,
"showcase": true,
"start_date": "2023-07-12T00:00:00.000Z",
"status": "operational",
"updated_at": "2023-07-12T15:36:06.173Z"
}
],
"created_at": "2024-10-09T19:43:06.391Z",
"id": "jzs31s314pf3",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xmrmls29str4",
"name": "Transaction Delivery - Trading Partner Delivery Services",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ln2lngxqt8hg",
"name": "UI - Transaction Validation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tdvvcyz7gwlg",
"name": "UI - Rules Engine",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2024-10-09T21:01:44.254Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-10-09T21:01:44.254Z",
"id": "1pgq1gtdsn6h",
"incident_id": "jzs31s314pf3",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-10-09T21:01:44.254Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xmrmls29str4",
"name": "Transaction Delivery - Trading Partner Delivery Services",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ln2lngxqt8hg",
"name": "UI - Transaction Validation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tdvvcyz7gwlg",
"name": "UI - Rules Engine",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our third-party vendor, Auth0, experienced a temporary issue. We are monitoring the situation closely.",
"created_at": "2024-10-09T19:59:56.458Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-10-09T19:59:56.458Z",
"id": "flgp60zttp3g",
"incident_id": "jzs31s314pf3",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-10-09T19:59:56.458Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xmrmls29str4",
"name": "Transaction Delivery - Trading Partner Delivery Services",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "ln2lngxqt8hg",
"name": "UI - Transaction Validation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tdvvcyz7gwlg",
"name": "UI - Rules Engine",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The issue has been resolved.",
"created_at": "2024-10-09T19:51:52.232Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-10-09T19:51:52.232Z",
"id": "m4kl6vjjgcgz",
"incident_id": "jzs31s314pf3",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-10-09T19:51:52.232Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xmrmls29str4",
"name": "Transaction Delivery - Trading Partner Delivery Services",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n7wbyzkt4nlf",
"name": "UI - UI",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "ln2lngxqt8hg",
"name": "UI - Transaction Validation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tdvvcyz7gwlg",
"name": "UI - Rules Engine",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have identified an issue with logging into the Orderful UI. We are currently investigating this problem.",
"created_at": "2024-10-09T19:43:06.465Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-10-09T19:43:06.465Z",
"id": "knsx5qmtxfg1",
"incident_id": "jzs31s314pf3",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-10-09T19:43:06.465Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2024-10-09T19:51:52.232Z",
"name": "Orderful UI Unable to log in",
"page_id": "b64vcktblny4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2024-10-09T21:01:44.254Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/xc19h92r5890",
"started_at": "2024-10-09T19:43:06.378Z",
"status": "resolved",
"updated_at": "2024-10-09T21:01:44.272Z"
},
{
"components": [
{
"created_at": "2020-01-14T01:44:36.432Z",
"description": "Orderful API Endpoints",
"group_id": null,
"id": "tftywjfls1x6",
"name": "API",
"page_id": "b64vcktblny4",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-23T14:06:24.777Z"
}
],
"created_at": "2024-09-12T17:51:03.935Z",
"id": "sj3r95l2rpjl",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "All acknowledgements have been processed and new ones are being done in real time.",
"created_at": "2024-09-12T18:06:55.236Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-09-12T18:06:55.236Z",
"id": "7y8zhdrw8bs4",
"incident_id": "sj3r95l2rpjl",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-09-12T18:06:55.236Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tftywjfls1x6",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We experienced an issue with delivering functional acknowledgements and temporarily paused processing out of an abundance of caution. It's been resumed and we have scaled up infrastructure to catch up. Acknowledgements will be processed in order and max delay should be on the order of 40-60 minutes.\n\nAll other transaction processing such as validation and delivery is unaffected.",
"created_at": "2024-09-12T17:51:03.983Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2024-09-12T17:51:03.983Z",
"id": "yz0hwtn85n2p",
"incident_id": "sj3r95l2rpjl",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-09-12T17:51:03.983Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2024-09-12T17:51:03.983Z",
"name": "Acknowledgement (997) processing is delayed",
"page_id": "b64vcktblny4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2024-09-12T18:06:55.236Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/r1r54z3wq0df",
"started_at": "2024-09-12T17:51:03.929Z",
"status": "resolved",
"updated_at": "2024-09-12T18:06:55.248Z"
}
],
"page": {
"id": "b64vcktblny4",
"name": "Orderful",
"url": "https://status.orderful.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}