Snapshot 11477
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Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-08-17T15:02:11Z",
"id": "01M083X4TKZP6H42EYSSHGB9EX",
"impact": "minor",
"incident_updates": [
{
"body": "We're no longer seeing degradation when interacting with GitHub.",
"created_at": "2026-08-17T17:47:43Z",
"display_at": "2026-08-17T17:47:43Z",
"id": "01M08DC88Y4GB6XXMR3KTH748T",
"incident_id": "01M083X4TKZP6H42EYSSHGB9EX",
"status": "resolved",
"updated_at": "2026-08-17T17:47:43Z"
},
{
"body": "GitHub has indicated the issue has been resolved, we're seeing improvements to the error rate and continue to observe.",
"created_at": "2026-08-17T17:06:58Z",
"display_at": "2026-08-17T17:06:58Z",
"id": "01M08B1MGA7MG9TQEZPDY8ZVGW",
"incident_id": "01M083X4TKZP6H42EYSSHGB9EX",
"status": "monitoring",
"updated_at": "2026-08-17T17:06:58Z"
},
{
"body": "GitHub continues to be affected with many of their services degraded - [https://www.githubstatus.com/incidents/zkxwbgr0cnmx](https://www.githubstatus.com/incidents/zkxwbgr0cnmx \"https://www.githubstatus.com/incidents/zkxwbgr0cnmx\").\n\nOna environments and agent sessions using GitHub are impacted.",
"created_at": "2026-08-17T16:02:21Z",
"display_at": "2026-08-17T16:02:21Z",
"id": "01M087B9SN0P9EZQK6PCM5M6BM",
"incident_id": "01M083X4TKZP6H42EYSSHGB9EX",
"status": "monitoring",
"updated_at": "2026-08-17T16:02:21Z"
},
{
"body": "GitHub originated incident is resulting in environments being unable to checkout content, webhooks for automations are not being delivered.",
"created_at": "2026-08-17T15:02:11Z",
"display_at": "2026-08-17T15:02:11Z",
"id": "01M083X4TKSAE4VTPJD5XB9XRZ",
"incident_id": "01M083X4TKZP6H42EYSSHGB9EX",
"status": "investigating",
"updated_at": "2026-08-17T15:02:11Z"
}
],
"name": "GitHub incident is causing elevated error rate for environments ",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-08-17T17:47:43Z",
"status": "resolved",
"updated_at": "2026-08-17T17:47:43Z"
},
{
"created_at": "2026-07-25T09:31:37Z",
"id": "01KYC9VA7B8NRJZ7VD4Q77QHAG",
"impact": "minor",
"incident_updates": [
{
"body": "OpenAI confirmed that their mitigation is in place and stable. We haven't seen errors in the past hour. Codex conversations operational.",
"created_at": "2026-07-25T12:05:54Z",
"display_at": "2026-07-25T12:05:54Z",
"id": "01KYCJNTBQZE0JWM91H4EMMZ4N",
"incident_id": "01KYC9VA7B8NRJZ7VD4Q77QHAG",
"status": "resolved",
"updated_at": "2026-07-25T12:05:54Z"
},
{
"body": "OpenAI applied a mitigation and we haven't observed errors for the past 30 minutes. We will keep monitoring.",
"created_at": "2026-07-25T10:12:33Z",
"display_at": "2026-07-25T10:12:33Z",
"id": "01KYCC68P311WW2QWF8PZNGKMD",
"incident_id": "01KYC9VA7B8NRJZ7VD4Q77QHAG",
"status": "monitoring",
"updated_at": "2026-07-25T10:12:33Z"
},
{
"body": "Users using Codex can experience delays or intermittent errors due to an OpenAI API and Codex outage.",
"created_at": "2026-07-25T09:31:37Z",
"display_at": "2026-07-25T09:31:37Z",
"id": "01KYC9VA7BJG082494EAKRXJ9Z",
"incident_id": "01KYC9VA7B8NRJZ7VD4Q77QHAG",
"status": "identified",
"updated_at": "2026-07-25T09:31:37Z"
}
],
"name": "Intermittent Codex conversations errors",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-07-25T12:05:54Z",
"status": "resolved",
"updated_at": "2026-07-25T12:05:54Z"
},
{
"created_at": "2026-07-23T19:37:48Z",
"id": "01KY87QVCH980E2YRFKRR1CM1Y",
"impact": "minor",
"incident_updates": [
{
"body": "Codex conversations are fully operational now.",
"created_at": "2026-07-23T20:36:39Z",
"display_at": "2026-07-23T20:36:39Z",
"id": "01KY8B3KV7VCYJVCC2XFYTKQ23",
"incident_id": "01KY87QVCH980E2YRFKRR1CM1Y",
"status": "resolved",
"updated_at": "2026-07-23T20:36:39Z"
},
{
"body": "Codex conversations performance has returned to baseline conditions. We will continue to monitor the issue",
"created_at": "2026-07-23T20:26:15Z",
"display_at": "2026-07-23T20:26:15Z",
"id": "01KY8AGJ5KVFWK4QHTC0V72NKR",
"incident_id": "01KY87QVCH980E2YRFKRR1CM1Y",
"status": "monitoring",
"updated_at": "2026-07-23T20:26:15Z"
},
{
"body": "Codex conversations may be slow or fail right now due to an OpenAI outage. We're monitoring and will update shortly.",
"created_at": "2026-07-23T20:21:49Z",
"display_at": "2026-07-23T20:21:49Z",
"id": "01KY8A8EATEVB5KZXZJET030Y2",
"incident_id": "01KY87QVCH980E2YRFKRR1CM1Y",
"status": "monitoring",
"updated_at": "2026-07-23T20:21:49Z"
},
{
"body": "Codex conversations may be slow or fail right now due to an OpenAI service degradation. We're monitoring and will update shortly.",
"created_at": "2026-07-23T19:37:48Z",
"display_at": "2026-07-23T19:37:48Z",
"id": "01KY87QVCH0H7WA1J8NRNQJYG9",
"incident_id": "01KY87QVCH980E2YRFKRR1CM1Y",
"status": "monitoring",
"updated_at": "2026-07-23T19:37:48Z"
}
],
"name": "Elevated error rates affecting some Codex conversations",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-07-23T20:36:39Z",
"status": "resolved",
"updated_at": "2026-07-23T20:36:40Z"
},
{
"created_at": "2026-06-23T14:43:52Z",
"id": "01KVTF022AC2MRBMP0FNYVAB4Y",
"impact": "minor",
"incident_updates": [
{
"body": "Anthropic resolved the outage and we haven't been experiencing disruptions in the past hour. Closing the incident.",
"created_at": "2026-06-23T16:48:09Z",
"display_at": "2026-06-23T16:48:09Z",
"id": "01KVTP3N10NPD873DS0RJNENF4",
"incident_id": "01KVTF022AC2MRBMP0FNYVAB4Y",
"status": "resolved",
"updated_at": "2026-06-23T16:48:09Z"
},
{
"body": "A fix was introduced by Anthropic and we can observe less errors on affected conversations. We're still monitoring.",
"created_at": "2026-06-23T15:58:51Z",
"display_at": "2026-06-23T15:58:51Z",
"id": "01KVTK9C5YJSCNPGQW3JV0AHD5",
"incident_id": "01KVTF022AC2MRBMP0FNYVAB4Y",
"status": "monitoring",
"updated_at": "2026-06-23T15:58:51Z"
},
{
"body": "Confirmed is due to an Anthropic outage. You can use Codex on free/core as alternative as it's not impacted.",
"created_at": "2026-06-23T14:47:56Z",
"display_at": "2026-06-23T14:47:56Z",
"id": "01KVTF7GTGGQ4C1APV6VG8EYCJ",
"incident_id": "01KVTF022AC2MRBMP0FNYVAB4Y",
"status": "identified",
"updated_at": "2026-06-23T14:47:56Z"
},
{
"body": "free/core customers with Ona backed by an Anthropic model and enterprise with BYOK Anthropic integration are experiencing slower or not working conversations.",
"created_at": "2026-06-23T14:43:52Z",
"display_at": "2026-06-23T14:43:52Z",
"id": "01KVTF022AQPTGS4C47HEVEHMY",
"incident_id": "01KVTF022AC2MRBMP0FNYVAB4Y",
"status": "investigating",
"updated_at": "2026-06-23T14:43:52Z"
}
],
"name": "Unreliable Anthropic backed conversations",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-06-23T16:48:09Z",
"status": "resolved",
"updated_at": "2026-06-23T16:48:09Z"
},
{
"created_at": "2026-06-18T12:59:35Z",
"id": "01KVDD1HGM1TW4BB786Y6SBYM3",
"impact": "minor",
"incident_updates": [
{
"body": "Performance continues to remain quick and stable.",
"created_at": "2026-06-18T17:36:57Z",
"display_at": "2026-06-18T17:36:57Z",
"id": "01KVDWXDE6R9N4GWWDK7GV6VZY",
"incident_id": "01KVDD1HGM1TW4BB786Y6SBYM3",
"status": "resolved",
"updated_at": "2026-06-18T17:36:57Z"
},
{
"body": "We shipped a fix to shift traffic to the newly scaled up infrastructure and have observed an improvement in performance. We'll continue to monitor the situation.",
"created_at": "2026-06-18T15:27:42Z",
"display_at": "2026-06-18T15:27:42Z",
"id": "01KVDNGQQ95K90TAJTBNNXG36V",
"incident_id": "01KVDD1HGM1TW4BB786Y6SBYM3",
"status": "monitoring",
"updated_at": "2026-06-18T15:27:42Z"
},
{
"body": "Degraded performance is ongoing, we'll pursing a follow-up fix to mitigate, and will update the incident in 30m.",
"created_at": "2026-06-18T15:02:11Z",
"display_at": "2026-06-18T15:02:11Z",
"id": "01KVDM20WPC7YW32PHF05PGNER",
"incident_id": "01KVDD1HGM1TW4BB786Y6SBYM3",
"status": "monitoring",
"updated_at": "2026-06-18T15:02:11Z"
},
{
"body": "We scaled messaging infrastructure to address a capacity issue, and have observed performance is now normal. We'll continue to monitor to ensure the problem is resolved.",
"created_at": "2026-06-18T14:38:44Z",
"display_at": "2026-06-18T14:38:44Z",
"id": "01KVDJQ2HHQH4THWQVHDKS095K",
"incident_id": "01KVDD1HGM1TW4BB786Y6SBYM3",
"status": "monitoring",
"updated_at": "2026-06-18T14:38:44Z"
},
{
"body": "We've observed that VS Code Browser, services, and tasks are also suffering from degraded performance.",
"created_at": "2026-06-18T13:47:02Z",
"display_at": "2026-06-18T13:47:02Z",
"id": "01KVDFRDPPD7K9W369HBTVZN4D",
"incident_id": "01KVDD1HGM1TW4BB786Y6SBYM3",
"status": "investigating",
"updated_at": "2026-06-18T13:47:02Z"
},
{
"body": "We're seeing an increase in start duration for agent sessions. The environment starts normally but agents are taking a while to start. We're actively investigating the issue",
"created_at": "2026-06-18T12:59:35Z",
"display_at": "2026-06-18T12:59:35Z",
"id": "01KVDD1HGM4ACEXXC58M8VE19Y",
"incident_id": "01KVDD1HGM1TW4BB786Y6SBYM3",
"status": "investigating",
"updated_at": "2026-06-18T12:59:35Z"
}
],
"name": "Degraded performance for agent session starts, VS Code Browser, services, and tasks",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-06-18T17:36:57Z",
"status": "resolved",
"updated_at": "2026-06-18T17:36:57Z"
},
{
"created_at": "2026-05-29T14:00:27Z",
"id": "01KST0JKTKAG6YRQ782VFF48A8",
"impact": "minor",
"incident_updates": [
{
"body": "We monitored the fix and observed no disruptions to environments or conversations in the past hours. We're resolving the incident.",
"created_at": "2026-05-29T16:44:45Z",
"display_at": "2026-05-29T16:44:45Z",
"id": "01KST9ZEVA8XWWM0NJ04E7RD7E",
"incident_id": "01KST0JKTKAG6YRQ782VFF48A8",
"status": "resolved",
"updated_at": "2026-05-29T16:44:45Z"
},
{
"body": "We applied a fix an now conversations and environments should no longer be disrupted. We're monitoring the fix.",
"created_at": "2026-05-29T14:55:33Z",
"display_at": "2026-05-29T14:55:33Z",
"id": "01KST3QGAP20AEZMVFR41K8JAY",
"incident_id": "01KST0JKTKAG6YRQ782VFF48A8",
"status": "monitoring",
"updated_at": "2026-05-29T14:55:33Z"
},
{
"body": "We're experiencing more degraded experience for environments and conversations and are looking into applying a fix in the next minutes to prevent.",
"created_at": "2026-05-29T14:47:50Z",
"display_at": "2026-05-29T14:47:50Z",
"id": "01KST39BM25M6QRQXFF16FPZPM",
"incident_id": "01KST0JKTKAG6YRQ782VFF48A8",
"status": "identified",
"updated_at": "2026-05-29T14:47:50Z"
},
{
"body": "Environments and conversations should now work as expected.\n\nWe rolled back changes that caused the disruption.",
"created_at": "2026-05-29T14:13:56Z",
"display_at": "2026-05-29T14:13:56Z",
"id": "01KST1B9XFX60S2CPEWE8R5MFG",
"incident_id": "01KST0JKTKAG6YRQ782VFF48A8",
"status": "monitoring",
"updated_at": "2026-05-29T14:13:56Z"
},
{
"body": "We're experiencing disrupted environment and conversations experience with intermittent failures and delays.\n\nWe have identified the issue and are working to deploy a fix in the next minutes.\n\nAll customers on free, core and enterprise tiers are impacted.",
"created_at": "2026-05-29T14:00:27Z",
"display_at": "2026-05-29T14:00:27Z",
"id": "01KST0JKTKNAES7BQKKTAEM7RD",
"incident_id": "01KST0JKTKAG6YRQ782VFF48A8",
"status": "identified",
"updated_at": "2026-05-29T14:00:27Z"
}
],
"name": "Disupted conversations and environments experience",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-05-29T16:44:45Z",
"status": "resolved",
"updated_at": "2026-05-29T16:44:45Z"
},
{
"created_at": "2026-05-05T17:29:17Z",
"id": "01KQWJZR0PDQ0P06SNQFK3T1AB",
"impact": "minor",
"incident_updates": [
{
"body": "This has now been resolved.",
"created_at": "2026-05-05T18:55:51Z",
"display_at": "2026-05-05T18:55:51Z",
"id": "01KQWQY7Z96E32305GT64N9SPR",
"incident_id": "01KQWJZR0PDQ0P06SNQFK3T1AB",
"status": "resolved",
"updated_at": "2026-05-05T18:55:51Z"
},
{
"body": "The issue has been identified and we are preparing a fix.",
"created_at": "2026-05-05T17:51:07Z",
"display_at": "2026-05-05T17:51:07Z",
"id": "01KQWM7PQP27ATC2HM64CARAFW",
"incident_id": "01KQWJZR0PDQ0P06SNQFK3T1AB",
"status": "investigating",
"updated_at": "2026-05-05T17:51:07Z"
},
{
"body": "Reports of US customers cannot start environments. ",
"created_at": "2026-05-05T17:29:17Z",
"display_at": "2026-05-05T17:29:17Z",
"id": "01KQWJZR0PENYBNHPYYKZD02DS",
"incident_id": "01KQWJZR0PDQ0P06SNQFK3T1AB",
"status": "investigating",
"updated_at": "2026-05-05T17:29:17Z"
}
],
"name": "Cloud impact to US customers",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-05-05T18:55:51Z",
"status": "resolved",
"updated_at": "2026-05-05T18:55:51Z"
},
{
"created_at": "2026-04-22T18:46:07Z",
"id": "01KPV872WXQSZZ21EJD1D7YWB7",
"impact": "critical",
"incident_updates": [
{
"body": "Conversations start normally again.",
"created_at": "2026-04-22T20:25:40Z",
"display_at": "2026-04-22T20:25:40Z",
"id": "01KPVDXBRKF5YSS09WK9EMM2S4",
"incident_id": "01KPV872WXQSZZ21EJD1D7YWB7",
"status": "resolved",
"updated_at": "2026-04-22T20:25:40Z"
},
{
"body": "We have applied a fix and are currently monitoring the situation. Please note that any previously unresponsive conversations will need to be reset.",
"created_at": "2026-04-22T19:43:31Z",
"display_at": "2026-04-22T19:43:31Z",
"id": "01KPVBG64HKN22N6AWP9FB3J23",
"incident_id": "01KPV872WXQSZZ21EJD1D7YWB7",
"status": "monitoring",
"updated_at": "2026-04-22T19:43:31Z"
},
{
"body": "We are aware of an issue impacting Ona conversations, where the agent is not responding.\n\n Old environments will continue to work, but new agent conversations will not.\n\nWe are investigating.",
"created_at": "2026-04-22T18:46:07Z",
"display_at": "2026-04-22T18:46:07Z",
"id": "01KPV872WX9VG607A4AK1ZXT9F",
"incident_id": "01KPV872WXQSZZ21EJD1D7YWB7",
"status": "investigating",
"updated_at": "2026-04-22T18:46:07Z"
}
],
"name": "Ona Agent is currently not responding.",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-04-22T20:25:40Z",
"status": "resolved",
"updated_at": "2026-04-22T20:25:40Z"
},
{
"created_at": "2026-04-21T15:59:52Z",
"id": "01KPRC9YMEA08RKK6N56JR3TN3",
"impact": "minor",
"incident_updates": [
{
"body": "Edge CDN has cached an incomplete frontend-asset, which prevented the dashboard from loading.",
"created_at": "2026-04-21T16:17:05Z",
"display_at": "2026-04-21T16:17:05Z",
"id": "01KPRD9FBZ1NGX7Y8WFE552DEX",
"incident_id": "01KPRC9YMEA08RKK6N56JR3TN3",
"status": "resolved",
"updated_at": "2026-04-21T16:17:05Z"
},
{
"body": "We've received reports of [app.gitpod.io](http://app.gitpod.io \"app.gitpod.io\") being inaccessible, investigating",
"created_at": "2026-04-21T15:59:52Z",
"display_at": "2026-04-21T15:59:52Z",
"id": "01KPRC9YMEQS5XWV0S25YQV6WK",
"incident_id": "01KPRC9YMEA08RKK6N56JR3TN3",
"status": "investigating",
"updated_at": "2026-04-21T15:59:52Z"
}
],
"name": "Reports of app.gitpod.io inaccessible",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-04-21T16:17:05Z",
"status": "resolved",
"updated_at": "2026-04-21T16:17:05Z"
},
{
"created_at": "2026-04-17T08:40:09Z",
"id": "01KPD9HXQ6DMTXSSJN52Z4RZYP",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been fully resolved and we haven't observed disrupted conversations in the last hour.",
"created_at": "2026-04-17T10:51:25Z",
"display_at": "2026-04-17T10:51:25Z",
"id": "01KPDH29D6PHZ8A7PM5Y4EQDH5",
"incident_id": "01KPD9HXQ6DMTXSSJN52Z4RZYP",
"status": "resolved",
"updated_at": "2026-04-17T10:51:25Z"
},
{
"body": "We deployed a fix and are monitoring. New conversations should work as expected.",
"created_at": "2026-04-17T08:48:38Z",
"display_at": "2026-04-17T08:48:38Z",
"id": "01KPDA1FEX16P150H00QD1J76F",
"incident_id": "01KPD9HXQ6DMTXSSJN52Z4RZYP",
"status": "monitoring",
"updated_at": "2026-04-17T08:48:38Z"
},
{
"body": "We're seeing issues starting new Ona conversations. Not all conversations might be impacted.\n\nWe identified the issue and are on track to fix it.",
"created_at": "2026-04-17T08:40:09Z",
"display_at": "2026-04-17T08:40:09Z",
"id": "01KPD9HXQ687Z0B8D4NMEBYCJ1",
"incident_id": "01KPD9HXQ6DMTXSSJN52Z4RZYP",
"status": "identified",
"updated_at": "2026-04-17T08:40:09Z"
}
],
"name": "Disurptions in new conversations",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-04-17T10:51:25Z",
"status": "resolved",
"updated_at": "2026-04-17T10:51:25Z"
},
{
"created_at": "2026-04-01T15:56:31Z",
"id": "01KN4W5E1YA7X7NF8ZQRX3NYMA",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-04-01T16:48:22Z",
"display_at": "2026-04-01T16:48:22Z",
"id": "01KN4Z4CVXKGBTB8DK59CM08WG",
"incident_id": "01KN4W5E1YA7X7NF8ZQRX3NYMA",
"status": "resolved",
"updated_at": "2026-04-01T16:48:22Z"
},
{
"body": "We've rolled out a fix. New and existing environments should have accessible agent conversations again.",
"created_at": "2026-04-01T16:14:11Z",
"display_at": "2026-04-01T16:14:11Z",
"id": "01KN4X5SJJWYCF1TDNX4P767SQ",
"incident_id": "01KN4W5E1YA7X7NF8ZQRX3NYMA",
"status": "monitoring",
"updated_at": "2026-04-01T16:14:11Z"
},
{
"body": "We have identified a possible root cause and are rolling out a fix",
"created_at": "2026-04-01T16:11:48Z",
"display_at": "2026-04-01T16:11:48Z",
"id": "01KN4X1DJRZQRS35VVWN68Q296",
"incident_id": "01KN4W5E1YA7X7NF8ZQRX3NYMA",
"status": "identified",
"updated_at": "2026-04-01T16:11:48Z"
},
{
"body": "We have identified a possible root cause and are rolling out a fix",
"created_at": "2026-04-01T16:09:37Z",
"display_at": "2026-04-01T16:09:37Z",
"id": "01KN4WXDW3WWD6XGW8M4XFXJ6W",
"incident_id": "01KN4W5E1YA7X7NF8ZQRX3NYMA",
"status": "identified",
"updated_at": "2026-04-01T16:09:37Z"
},
{
"body": "Ona Cloud customers are seeing `Ask your admin to enable Agents for your organization.` when trying to start new agent conversations on Environments. We are investigating the issue.",
"created_at": "2026-04-01T15:56:31Z",
"display_at": "2026-04-01T15:56:31Z",
"id": "01KN4W5E1YJAK1NAY3C5FM202S",
"incident_id": "01KN4W5E1YA7X7NF8ZQRX3NYMA",
"status": "investigating",
"updated_at": "2026-04-01T15:56:31Z"
}
],
"name": "[ONA Cloud] Conversation view is inaccessible on new environments",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-04-01T16:48:22Z",
"status": "resolved",
"updated_at": "2026-04-01T16:48:23Z"
},
{
"created_at": "2026-03-30T19:49:06Z",
"id": "01KN04NWKEJC888TTPKG7BS2QT",
"impact": "minor",
"incident_updates": [
{
"body": "We've applied a fix, and we're not seeing any new errors.",
"created_at": "2026-03-30T22:21:22Z",
"display_at": "2026-03-30T22:21:22Z",
"id": "01KN0DCP4HCY5B0J2BV05E4DSE",
"incident_id": "01KN04NWKEJC888TTPKG7BS2QT",
"status": "resolved",
"updated_at": "2026-03-30T22:21:22Z"
},
{
"body": "We've identified the cause of the remaining failures, applying a fix.",
"created_at": "2026-03-30T21:47:17Z",
"display_at": "2026-03-30T21:47:17Z",
"id": "01KN0BE95G4CJBNB2S1WR22YMM",
"incident_id": "01KN04NWKEJC888TTPKG7BS2QT",
"status": "identified",
"updated_at": "2026-03-30T21:47:17Z"
},
{
"body": "The bulk of the issues have now been mitigated. We're still tracking a small number of failing logins, and we continue to investigate.",
"created_at": "2026-03-30T21:14:13Z",
"display_at": "2026-03-30T21:14:13Z",
"id": "01KN09HQPVDQ4RHVD38SAZR8EB",
"incident_id": "01KN04NWKEJC888TTPKG7BS2QT",
"status": "identified",
"updated_at": "2026-03-30T21:14:13Z"
},
{
"body": "Our initial attempt at a mitigation has been ineffective. We're applying a secondary mitigation.\n\nThe issue stems from stricter SSO claims validation, which affects some IDPs.\n\nNext update in \u003c30m.",
"created_at": "2026-03-30T20:41:07Z",
"display_at": "2026-03-30T20:41:07Z",
"id": "01KN07N40RBEQZDFX3HNPJ71PM",
"incident_id": "01KN04NWKEJC888TTPKG7BS2QT",
"status": "identified",
"updated_at": "2026-03-30T20:41:07Z"
},
{
"body": "We've identified the issue. Originally we suspected Github logins failing, however, we've since narrowed it down to custom SSO configurations.",
"created_at": "2026-03-30T20:03:43Z",
"display_at": "2026-03-30T20:03:43Z",
"id": "01KN05GMKX2JBHT86PQ88CASBG",
"incident_id": "01KN04NWKEJC888TTPKG7BS2QT",
"status": "identified",
"updated_at": "2026-03-30T20:03:43Z"
},
{
"body": "We've identified an increase in Github logins failing. Existing GitHub sessions continue work OK, new logins are failing.",
"created_at": "2026-03-30T19:49:06Z",
"display_at": "2026-03-30T19:49:06Z",
"id": "01KN04NWKEZWSAGF80KA9X1MEX",
"incident_id": "01KN04NWKEJC888TTPKG7BS2QT",
"status": "investigating",
"updated_at": "2026-03-30T19:49:06Z"
}
],
"name": "Some SSO logins are failing",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-03-30T22:21:22Z",
"status": "resolved",
"updated_at": "2026-03-30T22:21:22Z"
},
{
"created_at": "2026-03-27T08:55:21Z",
"id": "01KMQ82NS1EH2GZ5ZJWNBC1H26",
"impact": "minor",
"incident_updates": [
{
"body": "Anthropic API recovered for more than 1h. Customers on free and core plans won't be impacted anymore.",
"created_at": "2026-03-27T17:16:52Z",
"display_at": "2026-03-27T17:16:52Z",
"id": "01KMR4RZ8N6FVDZ7RR4TA3895A",
"incident_id": "01KMQ82NS1EH2GZ5ZJWNBC1H26",
"status": "resolved",
"updated_at": "2026-03-27T17:16:52Z"
},
{
"body": "Core and Free customers might experience disrupted conversations.",
"created_at": "2026-03-27T08:55:21Z",
"display_at": "2026-03-27T08:55:21Z",
"id": "01KMQ82NS12HSFASW8PM620T1F",
"incident_id": "01KMQ82NS1EH2GZ5ZJWNBC1H26",
"status": "monitoring",
"updated_at": "2026-03-27T08:55:21Z"
}
],
"name": "Elevated Anthropic API errors for Opus 4.6 impacting Ona free and core users",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-03-27T17:16:52Z",
"status": "resolved",
"updated_at": "2026-03-27T17:16:52Z"
},
{
"created_at": "2026-03-24T12:50:54Z",
"id": "01KMFYBTN7V6PE2PV70X7FCV9T",
"impact": "minor",
"incident_updates": [
{
"body": "The rollback was successful. Users are able to start new environments after the Runner auto-updated.",
"created_at": "2026-03-24T13:47:53Z",
"display_at": "2026-03-24T13:47:53Z",
"id": "01KMG1M5DV97K9RMAH931DE85B",
"incident_id": "01KMFYBTN7V6PE2PV70X7FCV9T",
"status": "resolved",
"updated_at": "2026-03-24T13:47:53Z"
},
{
"body": "We've rolled back to the prior stable release as a mitigation, and confirmed that new environments are able to start.\n\nAWS Runners will pickup the change in the next 5m. After waiting, please try creating new environments again.",
"created_at": "2026-03-24T13:28:09Z",
"display_at": "2026-03-24T13:28:09Z",
"id": "01KMG0G11TSH59JNESP5TAX08D",
"incident_id": "01KMFYBTN7V6PE2PV70X7FCV9T",
"status": "monitoring",
"updated_at": "2026-03-24T13:28:09Z"
},
{
"body": "A small group of customers is experiencing issues starting new environments - existing environments are able to start. We are investigating the root cause.",
"created_at": "2026-03-24T12:50:54Z",
"display_at": "2026-03-24T12:50:54Z",
"id": "01KMFYBTN7MRAHQ8BCRQ3X5SDW",
"incident_id": "01KMFYBTN7V6PE2PV70X7FCV9T",
"status": "investigating",
"updated_at": "2026-03-24T12:50:54Z"
}
],
"name": "Some customers are unable to start new environments",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-03-24T13:47:53Z",
"status": "resolved",
"updated_at": "2026-03-24T13:47:53Z"
},
{
"created_at": "2026-03-18T12:59:13Z",
"id": "01KM0GEQSGDJRHGQ4SY6T9AFX2",
"impact": "minor",
"incident_updates": [
{
"body": "We observed anthropic API availability for over one hour and can confirm that we're no longer impacted.",
"created_at": "2026-03-18T14:52:15Z",
"display_at": "2026-03-18T14:52:15Z",
"id": "01KM0PXPXFX7NNG42RGZBX79TR",
"incident_id": "01KM0GEQSGDJRHGQ4SY6T9AFX2",
"status": "resolved",
"updated_at": "2026-03-18T14:52:15Z"
},
{
"body": "Anthropic unavailability impacting Ona core and free customers.",
"created_at": "2026-03-18T12:59:13Z",
"display_at": "2026-03-18T12:59:13Z",
"id": "01KM0GEQSGKTVCF07YRY054A6J",
"incident_id": "01KM0GEQSGDJRHGQ4SY6T9AFX2",
"status": "identified",
"updated_at": "2026-03-18T12:59:13Z"
}
],
"name": "Anthropic unavailability impacting Ona Cloud customers",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-03-18T14:52:15Z",
"status": "resolved",
"updated_at": "2026-03-18T14:52:15Z"
},
{
"created_at": "2026-03-16T14:54:46Z",
"id": "01KKVJ8W31J8XZ8D4KB04P45GG",
"impact": "none",
"incident_updates": [
{
"body": "Upstream failure rate has fully recovered, all environments operational since.",
"created_at": "2026-03-16T15:53:55Z",
"display_at": "2026-03-16T15:53:55Z",
"id": "01KKVNN5ZS7MAVWE0974BC08PQ",
"incident_id": "01KKVJ8W31J8XZ8D4KB04P45GG",
"status": "resolved",
"updated_at": "2026-03-16T15:53:55Z"
},
{
"body": "Upstream recovered, VSCode is available in all Ona environments again",
"created_at": "2026-03-16T15:27:59Z",
"display_at": "2026-03-16T15:27:59Z",
"id": "01KKVM5PX2MNGWAYNYQF3P6S2G",
"incident_id": "01KKVJ8W31J8XZ8D4KB04P45GG",
"status": "monitoring",
"updated_at": "2026-03-16T15:27:59Z"
},
{
"body": "The issue is caused by VSCode Update Service unavailability - [https://github.com/microsoft/vscode/issues/302112](https://github.com/microsoft/vscode/issues/302112 \"https://github.com/microsoft/vscode/issues/302112\").\n\nWe're assessing what we can do to circumvent the issue now.",
"created_at": "2026-03-16T14:57:06Z",
"display_at": "2026-03-16T14:57:06Z",
"id": "01KKVJD55MZX9E980VECN0Y1TF",
"incident_id": "01KKVJ8W31J8XZ8D4KB04P45GG",
"status": "identified",
"updated_at": "2026-03-16T14:57:06Z"
},
{
"body": "VSCode web and local not starting on new environments. We're investigating.",
"created_at": "2026-03-16T14:54:46Z",
"display_at": "2026-03-16T14:54:46Z",
"id": "01KKVJ8W31KB4QR61Q187PFQ5P",
"incident_id": "01KKVJ8W31J8XZ8D4KB04P45GG",
"status": "investigating",
"updated_at": "2026-03-16T14:54:46Z"
}
],
"name": "VSCode web and local not starting on new environments",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-03-16T15:53:55Z",
"status": "resolved",
"updated_at": "2026-03-16T15:53:55Z"
},
{
"created_at": "2026-03-03T09:19:59Z",
"id": "01KJSFYH2FXT5CN89H56PJTW26",
"impact": "minor",
"incident_updates": [
{
"body": "We observed no issues for the past 1h. Closing the incident.",
"created_at": "2026-03-04T16:36:29Z",
"display_at": "2026-03-04T16:36:29Z",
"id": "01KJWVAFYZCM13CX0XBWX20QS5",
"incident_id": "01KJSFYH2FXT5CN89H56PJTW26",
"status": "resolved",
"updated_at": "2026-03-04T16:36:29Z"
},
{
"body": "Anthropic API are experiencing high error rates. Ona free and core customers, as well as customers on enterprise with a custom Anthropic integration will be impacted and have potential disruptions in their conversations",
"created_at": "2026-03-04T14:49:40Z",
"display_at": "2026-03-04T14:49:40Z",
"id": "01KJWN6XC2Q61ZW03802X20GFZ",
"incident_id": "01KJSFYH2FXT5CN89H56PJTW26",
"status": "identified",
"updated_at": "2026-03-04T14:49:40Z"
},
{
"body": "We observed no issues for the past 1:30h. Closing the incident.",
"created_at": "2026-03-03T14:29:32Z",
"display_at": "2026-03-03T14:29:32Z",
"id": "01KJT1NADH66M3D2FVJ4VG51HW",
"incident_id": "01KJSFYH2FXT5CN89H56PJTW26",
"status": "resolved",
"updated_at": "2026-03-03T14:29:32Z"
},
{
"body": "Spike of Anthropic API errors on Opus 4.6. Customers on free and core plan as well as customers with custom Anthropic integration will be impacted.",
"created_at": "2026-03-03T12:40:07Z",
"display_at": "2026-03-03T12:40:07Z",
"id": "01KJSVCZWDYJ22CP9ZH6K7CFG6",
"incident_id": "01KJSFYH2FXT5CN89H56PJTW26",
"status": "investigating",
"updated_at": "2026-03-03T12:40:07Z"
},
{
"body": "Anthropic API has been looking healthy for the past 1h. Closing the incident.",
"created_at": "2026-03-03T11:14:36Z",
"display_at": "2026-03-03T11:14:36Z",
"id": "01KJSPGD6AJP2JP9E8WXZ717AJ",
"incident_id": "01KJSFYH2FXT5CN89H56PJTW26",
"status": "resolved",
"updated_at": "2026-03-03T11:14:36Z"
},
{
"body": "Anthropic high error rate is leading to degraded conversation experience for Ona free and core customers as well as for customers with a custom Anthropic integration.",
"created_at": "2026-03-03T09:19:59Z",
"display_at": "2026-03-03T09:19:59Z",
"id": "01KJSFYH2FPVR5CQFKZS6TWN37",
"incident_id": "01KJSFYH2FXT5CN89H56PJTW26",
"status": "monitoring",
"updated_at": "2026-03-03T09:19:59Z"
}
],
"name": "Degraded conversation experience for Anthropic conversations",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-03-03T11:14:36Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:42Z"
},
{
"created_at": "2026-03-02T14:34:39Z",
"id": "01KJQFHZVYMB9KZV6D0KY78QPF",
"impact": "minor",
"incident_updates": [
{
"body": "Anthropic API availability looks healthy and we've monitored no issues for the past 40m. Conversations should work as expected on all plans.",
"created_at": "2026-03-02T18:03:21Z",
"display_at": "2026-03-02T18:03:21Z",
"id": "01KJQVG3VN6RB8KQ39P4V8TGFR",
"incident_id": "01KJQFHZVYMB9KZV6D0KY78QPF",
"status": "resolved",
"updated_at": "2026-03-02T18:03:21Z"
},
{
"body": "Anthropic API are having issues.\n\nCustomers on Ona free and core as well as customers with custom Anthropic integrations will be impacted and have degraded experience in conversations.",
"created_at": "2026-03-02T17:04:19Z",
"display_at": "2026-03-02T17:04:19Z",
"id": "01KJQR40HCNBP3G98YJ8RMZEN2",
"incident_id": "01KJQFHZVYMB9KZV6D0KY78QPF",
"status": "monitoring",
"updated_at": "2026-03-02T17:04:19Z"
},
{
"body": "Anthropic APIs are stable and have been stable for the past 30m. Conversations on all tier should work as usual.",
"created_at": "2026-03-02T16:16:45Z",
"display_at": "2026-03-02T16:16:45Z",
"id": "01KJQNCXTXCPX1JNPS5TPWVHN0",
"incident_id": "01KJQFHZVYMB9KZV6D0KY78QPF",
"status": "resolved",
"updated_at": "2026-03-02T16:16:45Z"
},
{
"body": "Monitoring Anthropic API status before closing the incident.",
"created_at": "2026-03-02T15:55:56Z",
"display_at": "2026-03-02T15:55:56Z",
"id": "01KJQM6SXQPH6CHN3ZREBJQN5B",
"incident_id": "01KJQFHZVYMB9KZV6D0KY78QPF",
"status": "monitoring",
"updated_at": "2026-03-02T15:55:56Z"
},
{
"body": "Anthropic API outage is impacting the reliability of conversations for Ona free and core customers.",
"created_at": "2026-03-02T14:34:39Z",
"display_at": "2026-03-02T14:34:39Z",
"id": "01KJQFHZVYC523TCW6K7H7MPSK",
"incident_id": "01KJQFHZVYMB9KZV6D0KY78QPF",
"status": "identified",
"updated_at": "2026-03-02T14:34:39Z"
}
],
"name": "High error rate for Anthropic requests",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-03-02T16:16:45Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:42Z"
},
{
"created_at": "2026-02-27T15:09:48Z",
"id": "01KJFTC5KZAGQ69PGYRAMDR4XV",
"impact": "minor",
"incident_updates": [
{
"body": "The upstream issue with Anthropic has been resolved, and we have confirmed that conversation errors on Ona Cloud have subsided. All systems are fully operational again. Thank you for your patience while this was being addressed.",
"created_at": "2026-02-27T17:37:22Z",
"display_at": "2026-02-27T17:37:22Z",
"id": "01KJG2TCDB1R3SG9RBQ61TD9WG",
"incident_id": "01KJFTC5KZAGQ69PGYRAMDR4XV",
"status": "resolved",
"updated_at": "2026-02-27T17:37:22Z"
},
{
"body": "Correction: Our previous update included an incorrect link. You can track the upstream Anthropic incident here: [https://status.claude.com/incidents/zp9x05pcbwxq](https://status.claude.com/incidents/zp9x05pcbwxq \"https://status.claude.com/incidents/zp9x05pcbwxq\"). We are continuing to monitor the situation.",
"created_at": "2026-02-27T15:26:31Z",
"display_at": "2026-02-27T15:26:31Z",
"id": "01KJFVASYEFMR7NWARHBVHDWNK",
"incident_id": "01KJFTC5KZAGQ69PGYRAMDR4XV",
"status": "monitoring",
"updated_at": "2026-02-27T15:26:31Z"
},
{
"body": "We are actively monitoring an upstream issue that is causing elevated conversation errors on Ona Cloud. The provider is working on a resolution, which can be tracked here: [https://status.claude.com/incidents/6rw4nd44bqqh](https://status.claude.com/incidents/6rw4nd44bqqh \"https://status.claude.com/incidents/6rw4nd44bqqh\")",
"created_at": "2026-02-27T15:09:48Z",
"display_at": "2026-02-27T15:09:48Z",
"id": "01KJFTC5KZGN4FE7749NXJM90G",
"incident_id": "01KJFTC5KZAGQ69PGYRAMDR4XV",
"status": "monitoring",
"updated_at": "2026-02-27T15:09:48Z"
}
],
"name": "Elevated conversation errors on Ona Cloud",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-02-27T17:37:22Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:42Z"
},
{
"created_at": "2026-02-26T09:29:12Z",
"id": "01KJCMFT7TQ851SADQE1QFVA97",
"impact": "minor",
"incident_updates": [
{
"body": "We verified that the fix works as expected. Dashboard loads as expected.",
"created_at": "2026-02-26T10:17:52Z",
"display_at": "2026-02-26T10:17:52Z",
"id": "01KJCQ8XNGP3W46T9TRS88P4K3",
"incident_id": "01KJCMFT7TQ851SADQE1QFVA97",
"status": "resolved",
"updated_at": "2026-02-26T10:17:52Z"
},
{
"body": "Fix applied and we're monitoring. The dashboard should be now responsive.",
"created_at": "2026-02-26T09:49:09Z",
"display_at": "2026-02-26T09:49:09Z",
"id": "01KJCNMB07ZK9JR4JV96DTTJP1",
"incident_id": "01KJCMFT7TQ851SADQE1QFVA97",
"status": "monitoring",
"updated_at": "2026-02-26T09:49:09Z"
},
{
"body": "Issue identified and we're applying a fix.",
"created_at": "2026-02-26T09:40:36Z",
"display_at": "2026-02-26T09:40:36Z",
"id": "01KJCN4NK1RWEDW5XNZS485JTM",
"incident_id": "01KJCMFT7TQ851SADQE1QFVA97",
"status": "identified",
"updated_at": "2026-02-26T09:40:36Z"
},
{
"body": "Dashboard unresponsive in some sessions.",
"created_at": "2026-02-26T09:29:12Z",
"display_at": "2026-02-26T09:29:12Z",
"id": "01KJCMFT7TRJBV8ZH8Q54D7DGW",
"incident_id": "01KJCMFT7TQ851SADQE1QFVA97",
"status": "investigating",
"updated_at": "2026-02-26T09:29:12Z"
}
],
"name": "Dashboard unresponsive",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-02-26T10:17:52Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:42Z"
},
{
"created_at": "2026-02-25T14:11:13Z",
"id": "01KJAJ7FMSE1CDF65QBKJG4GQ6",
"impact": "minor",
"incident_updates": [
{
"body": "Anthropic API have been stable for the past hour.",
"created_at": "2026-02-25T18:41:21Z",
"display_at": "2026-02-25T18:41:21Z",
"id": "01KJB1P3849J0AGS21VQDY2NK2",
"incident_id": "01KJAJ7FMSE1CDF65QBKJG4GQ6",
"status": "resolved",
"updated_at": "2026-02-25T18:41:21Z"
},
{
"body": "Elevated error rate of Opus and Sonnet 4.6 backed conversations on free and core tiers. Customers with custom anthropic llm integrations are impacted as well.",
"created_at": "2026-02-25T17:17:09Z",
"display_at": "2026-02-25T17:17:09Z",
"id": "01KJAWVYCF2JRF22RBHK2KQ0RY",
"incident_id": "01KJAJ7FMSE1CDF65QBKJG4GQ6",
"status": "monitoring",
"updated_at": "2026-02-25T17:17:09Z"
},
{
"body": "Conversation on Opus and Sonnet 4.6 are back to normal availability.",
"created_at": "2026-02-25T16:34:18Z",
"display_at": "2026-02-25T16:34:18Z",
"id": "01KJATDFHD0J0JYR1VBZKTJ64E",
"incident_id": "01KJAJ7FMSE1CDF65QBKJG4GQ6",
"status": "resolved",
"updated_at": "2026-02-25T16:34:18Z"
},
{
"body": "Conversations disrupted for free and core Ona users. Users on enterprise with custom Anthropic integrations can be impacted on these models.",
"created_at": "2026-02-25T14:11:13Z",
"display_at": "2026-02-25T14:11:13Z",
"id": "01KJAJ7FMSXPGKMN171D52V0TY",
"incident_id": "01KJAJ7FMSE1CDF65QBKJG4GQ6",
"status": "investigating",
"updated_at": "2026-02-25T14:11:13Z"
}
],
"name": "Elevated errors on Claude Sonnet 4.6 and Opus 4.6 conversations",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-02-25T16:34:18Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:42Z"
},
{
"created_at": "2026-02-23T08:22:17Z",
"id": "01KJ4SF4J7RP4THM89WWBXHSRW",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved by our upstream provider. Ona Cloud is now operating normally. We apologize for any inconvenience this may have caused.",
"created_at": "2026-02-23T10:08:32Z",
"display_at": "2026-02-23T10:08:32Z",
"id": "01KJ4ZHP5B96CTWH0MJPT1Y1W2",
"incident_id": "01KJ4SF4J7RP4THM89WWBXHSRW",
"status": "resolved",
"updated_at": "2026-02-23T10:08:32Z"
},
{
"body": "We are actively monitoring an upstream issue that is causing elevated conversation errors on Ona Cloud. The provider is working on a resolution, which can be tracked here: [https://status.claude.com/incidents/162g24n9sm8p](https://status.claude.com/incidents/162g24n9sm8p \"https://status.claude.com/incidents/162g24n9sm8p\")",
"created_at": "2026-02-23T08:36:45Z",
"display_at": "2026-02-23T08:36:45Z",
"id": "01KJ4T9M11YXWCB8A474GCB8FE",
"incident_id": "01KJ4SF4J7RP4THM89WWBXHSRW",
"status": "investigating",
"updated_at": "2026-02-23T08:36:45Z"
},
{
"body": "Conversations are stuck and showing errors for Ona Cloud users, because the Anthropic API is overloaded. We’re on it and working toward a resolution.\n\nEnterprise customers using \"Ona Intelligence\" remain unaffected.",
"created_at": "2026-02-23T08:22:17Z",
"display_at": "2026-02-23T08:22:17Z",
"id": "01KJ4SF4J79HQDXB5EG6B2REEC",
"incident_id": "01KJ4SF4J7RP4THM89WWBXHSRW",
"status": "investigating",
"updated_at": "2026-02-23T08:22:17Z"
}
],
"name": "Elevated conversation errors on Ona Cloud",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-02-23T10:08:32Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:42Z"
},
{
"created_at": "2026-02-19T09:58:30Z",
"id": "01KHTNCE9EJA8X3PG8FE1923CH",
"impact": "minor",
"incident_updates": [
{
"body": "The issue is fixed and all conversations work as expected on new environments,",
"created_at": "2026-02-19T15:21:04Z",
"display_at": "2026-02-19T15:21:04Z",
"id": "01KHV7V2F6N09G2CE5JS5BNCWP",
"incident_id": "01KHTNCE9EJA8X3PG8FE1923CH",
"status": "resolved",
"updated_at": "2026-02-19T15:21:04Z"
},
{
"body": "Monitoring fix in new environments.",
"created_at": "2026-02-19T11:46:48Z",
"display_at": "2026-02-19T11:46:48Z",
"id": "01KHTVJQXVDP25BG65PDHFGE4G",
"incident_id": "01KHTNCE9EJA8X3PG8FE1923CH",
"status": "monitoring",
"updated_at": "2026-02-19T11:46:48Z"
},
{
"body": "We have been able to reproduce the issue and are currently working on a fix.",
"created_at": "2026-02-19T10:37:58Z",
"display_at": "2026-02-19T10:37:57Z",
"id": "01KHTQMNSZM302RBV70PDJFFKY",
"incident_id": "01KHTNCE9EJA8X3PG8FE1923CH",
"status": "identified",
"updated_at": "2026-02-19T10:37:58Z"
},
{
"body": "We are investigating reports from some users that conversations are starting slower than usual",
"created_at": "2026-02-19T09:58:30Z",
"display_at": "2026-02-19T09:58:30Z",
"id": "01KHTNCE9E7M8F8TXM93WEQMVF",
"incident_id": "01KHTNCE9EJA8X3PG8FE1923CH",
"status": "investigating",
"updated_at": "2026-02-19T09:58:30Z"
}
],
"name": "Some users report slow conversation start",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-02-19T15:21:04Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:42Z"
},
{
"created_at": "2026-02-18T15:50:01Z",
"id": "01KHRQ3BW04GS6HYZ3BTHH0NBT",
"impact": "major",
"incident_updates": [
{
"body": "All chats on Ona Cloud and Ona Intelligence customers should function as usual.\n\nCustomers with an Anthropic custom BYOK should also not be impacted anymore.",
"created_at": "2026-02-18T19:05:35Z",
"display_at": "2026-02-18T19:05:35Z",
"id": "01KHS29E1V3QK7QYX2XX5Y5SX3",
"incident_id": "01KHRQ3BW04GS6HYZ3BTHH0NBT",
"status": "resolved",
"updated_at": "2026-02-18T19:05:35Z"
},
{
"body": "Customers on free, core plans are impacted. Enterprise customers not on Ona Intelligence (Bring Your Own Key) and that use Anthropic directly are impacted: they will have issues starting or continuing conversations.",
"created_at": "2026-02-18T15:50:01Z",
"display_at": "2026-02-18T15:50:01Z",
"id": "01KHRQ3BW0T111QNT6B0CZNEWS",
"incident_id": "01KHRQ3BW04GS6HYZ3BTHH0NBT",
"status": "identified",
"updated_at": "2026-02-18T15:50:01Z"
}
],
"name": "Elevated number of errors in Anthropic backed conversations",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-02-18T19:05:35Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:42Z"
},
{
"created_at": "2026-02-16T18:21:57Z",
"id": "01KHKV0479T2G61C4AX2WSTDRT",
"impact": "minor",
"incident_updates": [
{
"body": "A fix has been deployed and commands are fully restored. If you still encounter issues, please reset your conversation or restart the environment to apply the changes",
"created_at": "2026-02-16T19:00:23Z",
"display_at": "2026-02-16T19:00:23Z",
"id": "01KHKX6G5FJJW8DJVPGJ5F7YV2",
"incident_id": "01KHKV0479T2G61C4AX2WSTDRT",
"status": "resolved",
"updated_at": "2026-02-16T19:00:23Z"
},
{
"body": "The issue has been identified and a fix is currently being deployed. We are working to restore command functionality immediately.",
"created_at": "2026-02-16T18:21:57Z",
"display_at": "2026-02-16T18:21:57Z",
"id": "01KHKV0479CHXCEQ13M1V32RVC",
"incident_id": "01KHKV0479T2G61C4AX2WSTDRT",
"status": "identified",
"updated_at": "2026-02-16T18:21:57Z"
}
],
"name": "Agent commands are not available",
"page_id": "01K3621SAK1464F2CYQAKAEE10",
"resolved_at": "2026-02-16T19:00:23Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:42Z"
}
],
"page": {
"id": "01K3621SAK1464F2CYQAKAEE10",
"name": "onastatus.com",
"updated_at": "2026-08-17T17:47:43Z",
"url": "https://onastatus.com/"
}
}