Ona

ona.com

Ona declares 15 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 23, 2026.

Subprocessors CSV of Ona's subprocessors · Atom feed of Ona's subprocessors DORA draft CSV of Ona's subprocessors as declared by Ona what's this? · 

15 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. Cloud Infrastructure; Cloud Infrastructure for Gitpod DedicatedUnited States of America
Anthropic, PBC AIAI language model services for code generation and assistanceUnited States of America
Gitpod, Inc. Technical Support ServicesUnited States of America
Gong.io, Inc Meeting Transcript ServiceUnited States of America
Google, LLC Business Emails and CollaborationUnited States of America
Hex Technologies, Inc Data Platform for Data Science and AnalyticsUnited States of America
Metabase, Inc Business Analytics and Reporting ServiceUnited States of America
Mixpanel, Inc Event Analytics ServiceUnited States of America
OpenAI Ireland Ltd. AIAI language model services for code generation and assistanceIreland
OpenAI OpCo, LLC AIAI language model services for code generation and assistanceUnited States of America
Pearberry Software, Inc Email service for Account Notifications, Product Updates and NewslettersUnited States of America
Pylon Labs, Inc Platform to handle customer support inquiries and questionsUnited States of America
Salesforce, Inc Customer Relationship ManagementUnited States of America
Slack Technologies, LLC Instant Messaging and CollaborationUnited States of America
Stripe, Inc Payment ServiceUnited States of America

Web TechnologiesCSV of Ona's web technologies · Atom feed of Ona's web technologies

Ona's homepage made 74 requests to 8 domains, and 3 services controlled by another company.

Analytics (3): Mux, Google Cloud, LinkedIn

3 third parties by category: Analytics 3

Third parties 3 · 21 requests
Mux Mux 19% of the page's requests 14
Google Cloudsubprocessor Google Analytics Google Tag Manager 5% of the page's requests 4
LinkedIn Linkedin Insight Tag 4% of the page's requests 3
First party 1 · 53 requests
Ona Framer Motion HSTS Next.js 16.2.6 Next.js App Router Open Graph PWA Priority Hints React Turbopack Vercel Vercel Analytics Webpack 72% of the page's requests 53

2 tracked companies loaded by the homepage are not in Ona's subprocessor list. A website can use a service without it processing customer data.

ComplianceCSV of Ona's compliance · Atom feed of Ona's compliance

Certified
Says it complies with

Certifications as Ona's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV of Ona's status page incidents · Atom feed of Ona's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 minor)Aug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 0 major or critical
  • 2 h 45 min typical time to resolve
BeganIncidentImpactLasted
GitHub incident is causing elevated error rate for environmentsminor2 h 45 min
Intermittent Codex conversations errorsminor2 h 34 min
Elevated error rates affecting some Codex conversationsminor58 min
Unreliable Anthropic backed conversationsminor2 h 4 min
Degraded performance for agent session starts, VS Code Browser, services, and tasksminor4 h 37 min
Disupted conversations and environments experienceminor2 h 44 min
Cloud impact to US customersminor1 h 26 min
Ona Agent is currently not responding.critical1 h 39 min

Incidents per month

0 4 8 Feb 2026: 7 incidents (2 major, 5 minor) · partial: our history begins Feb 16 · typical time to resolve 2 h 23 min Mar 2026: 7 incidents (6 minor, 1 no impact stated) · typical time to resolve 1 h 53 min Apr 2026: 4 incidents (1 critical, 3 minor) · typical time to resolve 1 h 39 min May 2026: 2 incidents (2 minor) · typical time to resolve 2 h 44 min Jun 2026: 2 incidents (2 minor) · typical time to resolve 4 h 37 min Jul 2026: 2 incidents (2 minor) · typical time to resolve 2 h 34 min Aug 2026: 1 incident (1 minor) · typical time to resolve 2 h 45 min Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2026: 0 incidents Feb 2026Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Ona's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Ona's subprocessorsCSV of incidents reported by vendors Ona lists · Atom feed of incidents reported by vendors Ona lists

61 reported incidents in the last 30 days, by 5 of the vendors Ona lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Ona was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
PylonSlack Integration Connection Issues major3 h 13 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
PylonDelay in Analytics Data minor3 h 16 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
MixpanelDuplicate charges on a subset of customer accounts no impact stated—
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
PylonInbound Email Delays minor1 h 17 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
StripeElevated Instant Payouts failures no impact stated2 h 5 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
StripeElevated Issuing errors from 17:13 - 20:41 UTC minor4 h 36 min
AnthropicElevated errors affecting the Google Calendar connector minor3 h 46 min
AnthropicElevated errors affecting the Gmail connector minor1 h 48 min
AnthropicElevated errors for Claude Sonnet 5.5 major41 min
OpenAI6.1 Sol Degraded Model Performance minor1 h 17 min
AnthropicElevated errors for Claude Sonnet 5.5 major42 min

And 36 more. All of them: CSV · Who is around them.

ChangesCSV of Ona's changes · Atom feed of Ona's changes

See the list as we read it on any date: Time machine

None since tracking began.

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Ona transparency rating

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