Snapshot 11515
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-04-30T07:39:39Z",
"id": "01KQEN8G7J94GSR7H1SHB8E7T7",
"impact": "none",
"incident_updates": [
{
"body": "no failure detected",
"created_at": "2026-04-30T07:47:17Z",
"display_at": "2026-04-30T07:10:00Z",
"id": "01KQENPFK89M0MYY9VAMP60E8E",
"incident_id": "01KQEN8G7J94GSR7H1SHB8E7T7",
"status": "resolved",
"updated_at": "2026-04-30T07:47:39Z"
}
],
"name": "Indicies Rebuilt",
"page_id": "01HWYNFZNJ03GTX7RXJ6YQ4K5C",
"resolved_at": "2026-04-30T07:10:00Z",
"status": "resolved",
"updated_at": "2026-04-30T07:47:17Z"
},
{
"created_at": "2026-02-26T16:30:41Z",
"id": "01KJDCKJFVAPYWSWKY22WC88Z5",
"impact": "critical",
"incident_updates": [
{
"body": "Service is back to normal",
"created_at": "2026-02-26T16:42:54Z",
"display_at": "2026-02-26T16:42:54Z",
"id": "01KJDD9XPX1FHZSDT94HTJ7KCW",
"incident_id": "01KJDCKJFVAPYWSWKY22WC88Z5",
"status": "resolved",
"updated_at": "2026-02-26T16:42:54Z"
},
{
"body": "The product is entirely unavailable",
"created_at": "2026-02-26T16:30:41Z",
"display_at": "2026-02-26T15:47:00Z",
"id": "01KJDCKJFVAA98J0ASVSGG1BG4",
"incident_id": "01KJDCKJFVAPYWSWKY22WC88Z5",
"status": "identified",
"updated_at": "2026-02-26T16:31:22Z"
}
],
"name": "Global outage of production instances",
"page_id": "01HWYNFZNJ03GTX7RXJ6YQ4K5C",
"resolved_at": "2026-02-26T16:42:54Z",
"status": "resolved",
"updated_at": "2026-03-12T18:21:40Z"
},
{
"created_at": "2025-08-04T12:19:56Z",
"id": "01K1TGCC2ECRTGD1PXMCEQ1M4K",
"impact": "none",
"incident_updates": [
{
"body": "The incident is resolved thanks to the rollback\n\nJulien Gazoni has done a long term fix. We just need to deploy it in production.",
"created_at": "2025-08-04T12:54:30Z",
"display_at": "2025-08-04T12:54:30Z",
"id": "01K1TJBMZCPTFYME5TK20NGN6E",
"incident_id": "01K1TGCC2ECRTGD1PXMCEQ1M4K",
"status": "resolved",
"updated_at": "2025-08-04T12:54:30Z"
},
{
"body": "The introduction of Sentry resulted in the WebClient sending new HTTP headers to the connector-server. This results in a CORS error. Julien Gazoni Is investigating on how we can remove these headers.",
"created_at": "2025-08-04T12:19:56Z",
"display_at": "2025-08-04T12:19:56Z",
"id": "01K1TGCC2E1QPA4XYWKZTP9BCQ",
"incident_id": "01K1TGCC2ECRTGD1PXMCEQ1M4K",
"status": "identified",
"updated_at": "2025-08-04T12:19:56Z"
}
],
"name": "CORS error with webclient 3.118.0",
"page_id": "01HWYNFZNJ03GTX7RXJ6YQ4K5C",
"resolved_at": "2025-08-04T12:54:30Z",
"status": "resolved",
"updated_at": "2026-03-12T18:21:40Z"
},
{
"created_at": "2025-07-24T08:08:41Z",
"id": "01K0XQMCTATHJ7C28951ZZWW0K",
"impact": "major",
"incident_updates": [
{
"body": "Service back to normal.",
"created_at": "2025-07-24T11:41:03Z",
"display_at": "2025-07-24T11:41:03Z",
"id": "01K0Y3S8N54DNDYDDXT9V0M0SQ",
"incident_id": "01K0XQMCTATHJ7C28951ZZWW0K",
"status": "resolved",
"updated_at": "2025-07-24T11:41:03Z"
},
{
"body": "Problem solved as the regression has been addressed",
"created_at": "2025-07-24T09:19:57Z",
"display_at": "2025-07-24T09:19:57Z",
"id": "01K0XVPX4TK4ZKHV67377V1VVR",
"incident_id": "01K0XQMCTATHJ7C28951ZZWW0K",
"status": "monitoring",
"updated_at": "2025-07-24T09:19:57Z"
},
{
"body": "A regression impacting the Access Control Management is being addressed to restore full availability.",
"created_at": "2025-07-24T08:08:41Z",
"display_at": "2025-07-24T08:08:41Z",
"id": "01K0XQMCTA7GVSJQWHM1T04EVM",
"incident_id": "01K0XQMCTATHJ7C28951ZZWW0K",
"status": "identified",
"updated_at": "2025-07-24T08:08:41Z"
}
],
"name": "ACM unavailability and error messages",
"page_id": "01HWYNFZNJ03GTX7RXJ6YQ4K5C",
"resolved_at": "2025-07-24T11:41:03Z",
"status": "resolved",
"updated_at": "2026-03-12T18:21:40Z"
},
{
"created_at": "2025-03-12T08:50:32Z",
"id": "01JP4RRQ65VA375TPSXSFZV4H6",
"impact": "critical",
"incident_updates": [
{
"body": "All environments have been restarted and should now be working normally. ",
"created_at": "2025-03-12T10:29:22Z",
"display_at": "2025-03-12T10:20:00Z",
"id": "01JP4YDPGH5GKSM1PV2V6D0RNW",
"incident_id": "01JP4RRQ65VA375TPSXSFZV4H6",
"status": "resolved",
"updated_at": "2025-03-12T10:31:54Z"
},
{
"body": "At 8:36am (Local Paris Time), we were alerted about an issue with multiple environments. One of the services in our backend did not restart properly and this has caused the outages. We are currently performing rolling restarts now. We will provide an update when all environments should again be stable. ",
"created_at": "2025-03-12T08:50:32Z",
"display_at": "2025-03-12T08:50:32Z",
"id": "01JP4RRQ65XFK46V371D7MS9DY",
"incident_id": "01JP4RRQ65VA375TPSXSFZV4H6",
"status": "identified",
"updated_at": "2025-03-12T08:50:32Z"
}
],
"name": "Platform outage",
"page_id": "01HWYNFZNJ03GTX7RXJ6YQ4K5C",
"resolved_at": "2025-03-12T10:20:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:21:40Z"
},
{
"created_at": "2025-02-20T14:16:46Z",
"id": "01JMHVFPDSH8E2820FKDA90ZV9",
"impact": "major",
"incident_updates": [
{
"body": "The Application server affected was restarted and has at least, for now, resolved the ongoing incident. We will continue to monitor. ",
"created_at": "2025-02-24T08:40:40Z",
"display_at": "2025-02-20T16:30:00Z",
"id": "01JMVHV5M6AGGPMJ2B7QW3AM01",
"incident_id": "01JMHVFPDSH8E2820FKDA90ZV9",
"status": "resolved",
"updated_at": "2025-02-24T08:41:57Z"
},
{
"body": "We have identified what we feel was the major contributor to the stability issues in production and have deployed a fix.\n\nThe issue we found was that when deleting child objects, if it was the last child object in a tree, the browser would get stuck in an infinite loop and send repeated requests (without stopping) to our servers. This was causing the application to get stuck trying to process slower than we could take in new requests. \n\nThe server was restarted at 17:00 CET\nThe front-end fix was published around 17:20 CET. ",
"created_at": "2025-02-20T16:26:28Z",
"display_at": "2025-02-20T16:26:28Z",
"id": "01JMJ2X65WJKYBEC7S91NAWDW6",
"incident_id": "01JMHVFPDSH8E2820FKDA90ZV9",
"status": "monitoring",
"updated_at": "2025-02-20T16:26:28Z"
},
{
"body": "Engineers have been notified and are investigating an issue with our shared environment. Customers who are on a dedicated environment do not seem to be affected. \n\nThe outage prevents updates into the platform, and requests currently hang. \n\nEngineers are currently investigating",
"created_at": "2025-02-20T14:16:46Z",
"display_at": "2025-02-20T14:16:46Z",
"id": "01JMHVFPDS0RW11MW9FBGSRKN9",
"incident_id": "01JMHVFPDSH8E2820FKDA90ZV9",
"status": "investigating",
"updated_at": "2025-02-20T14:16:46Z"
}
],
"name": "Platform outage on shared environment",
"page_id": "01HWYNFZNJ03GTX7RXJ6YQ4K5C",
"resolved_at": "2025-02-20T16:30:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:21:40Z"
},
{
"created_at": "2024-10-16T06:48:09Z",
"id": "01JAA1AZRY7GVDPJZW5DQQ323H",
"impact": "major",
"incident_updates": [
{
"body": "After monitoring for a week, we have seen no further issues. Closing the incident.",
"created_at": "2024-10-23T15:58:58Z",
"display_at": "2024-10-23T15:58:58Z",
"id": "01JAX1MJNKFXF3M51P1EP2RYAK",
"incident_id": "01JAA1AZRY7GVDPJZW5DQQ323H",
"status": "resolved",
"updated_at": "2024-10-23T15:58:58Z"
},
{
"body": "All environments are back online, after having been successfully restarted. We expect no further issues from this incident, but we will continue to monitor throughout the day. ",
"created_at": "2024-10-16T08:40:12Z",
"display_at": "2024-10-16T08:40:12Z",
"id": "01JAA7R4XBQJ51Y1RT90W3D3FX",
"incident_id": "01JAA1AZRY7GVDPJZW5DQQ323H",
"status": "monitoring",
"updated_at": "2024-10-16T08:40:12Z"
},
{
"body": "The problem has been identified as an issue with our deployment automation. We have triggered a restart of all environments which is resolving the issue. Most environments are already back online, and the others are currently restarting and should be fully resolved within the next hour",
"created_at": "2024-10-16T07:19:45Z",
"display_at": "2024-10-16T07:19:45Z",
"id": "01JAA34TMBATM4JZW1TJ57R7BV",
"incident_id": "01JAA1AZRY7GVDPJZW5DQQ323H",
"status": "identified",
"updated_at": "2024-10-16T07:19:45Z"
},
{
"body": "We are investigating an issue with some production instances not starting correctly after the latest upgrade. We are currently investigating. ",
"created_at": "2024-10-16T06:48:09Z",
"display_at": "2024-10-16T06:48:09Z",
"id": "01JAA1AZRYGB44XNGZ4PT9ZWZE",
"incident_id": "01JAA1AZRY7GVDPJZW5DQQ323H",
"status": "investigating",
"updated_at": "2024-10-16T07:17:41Z"
}
],
"name": "Issue with upgrade impacting environments",
"page_id": "01HWYNFZNJ03GTX7RXJ6YQ4K5C",
"resolved_at": "2024-10-23T15:58:58Z",
"status": "resolved",
"updated_at": "2026-03-12T18:21:40Z"
},
{
"created_at": "2024-09-20T15:20:20Z",
"id": "01J880A4HZ2S1RY6M08MX3STE9",
"impact": "major",
"incident_updates": [
{
"body": "We have deployed the fix to all environments that were reported to have an issue, and the fix deploying to all other environments. It should be complete when this update is 30 minutes old, or around 6:30PM (GMT +2)\n\nWe verified with customers who had reported the issue before that they can now login.",
"created_at": "2024-09-20T16:02:59Z",
"display_at": "2024-09-20T16:02:59Z",
"id": "01J882R6YCVXDJG94T8HWX6X0B",
"incident_id": "01J880A4HZ2S1RY6M08MX3STE9",
"status": "resolved",
"updated_at": "2024-09-20T16:02:59Z"
},
{
"body": "We have deployed the fix to all environments from customers who have reported the issue. We are now deploying the fix to all other environments.",
"created_at": "2024-09-20T15:42:05Z",
"display_at": "2024-09-20T15:42:05Z",
"id": "01J881HZ09ECQ0APXE38CYQWJR",
"incident_id": "01J880A4HZ2S1RY6M08MX3STE9",
"status": "identified",
"updated_at": "2024-09-21T10:50:15Z"
},
{
"body": "For a subset of users in chrome, authentication has stopped working. The issue started to present itself today after a routine upgrade of our authentication stack yesterday. ",
"created_at": "2024-09-20T15:20:20Z",
"display_at": "2024-09-20T15:20:20Z",
"id": "01J880A4HZQB9TKM11Q7FQD929",
"incident_id": "01J880A4HZ2S1RY6M08MX3STE9",
"status": "investigating",
"updated_at": "2024-09-21T10:49:38Z"
}
],
"name": "Issue with a subset of logins",
"page_id": "01HWYNFZNJ03GTX7RXJ6YQ4K5C",
"resolved_at": "2024-09-20T16:02:59Z",
"status": "resolved",
"updated_at": "2026-03-12T18:21:40Z"
},
{
"created_at": "2024-06-07T09:02:46Z",
"id": "01HZRYZA001W0SXKF61Q9SBJAE",
"impact": "critical",
"incident_updates": [
{
"body": "All instances are online. We will continue to monitor but all indicators are good. ",
"created_at": "2024-06-07T09:04:28Z",
"display_at": "2024-06-07T09:04:28Z",
"id": "01HZRZ2E0PWHA252CHD0BYB3ZM",
"incident_id": "01HZRYZA001W0SXKF61Q9SBJAE",
"status": "resolved",
"updated_at": "2024-06-07T09:04:28Z"
},
{
"body": "Incident Report: \n\nService Disruption on 06/06/2024 - 07/06/2024\n\nIncident Summary \n\nWe experienced a disruption to our service due to a software release that caused an incompatibility between the existing running Kong ingress controller and the ingress/gateway configuration introduced by the release of version v3.50.0. This issue affected all production instances, rendering them unavailable. \n\nTimeline of Events \n06/06/2024 - 19:00 UTC: European production instances became unavailable due to the incompatibility. 07/06/2024 - 04:00 UTC: American production instances became unavailable as the same issue propagated. 07/06/2024 - 04:49 UTC: Incident was detected, and investigation began immediately. \n07/06/2024 - 05:40 UTC: Issue was resolved by restarting the Kong ingress controller on all affected instances, restoring full service. \n\nImpact \nEuropean Instances: Unavailable from 06/06/2024, 19:00 UTC to 07/06/2024, 05:40 UTC. \nAmerican Instances: Unavailable from 07/06/2024, 04:00 UTC to 07/06/2024, 05:40 UTC. \n\nAffected Customers: All customers on our European and American production instances experienced service downtime during the respective periods. \n\nRoot Cause \nThe disruption was due to a newly deployed release (v3.50.0) that created an incompatibility with the existing Kong ingress controller, which managed the ingress/gateway configurations. This incompatibility caused the controller to fail, leading to the unavailability of all production instances. \n\nResolution \nThe issue was fully resolved by restarting the Kong ingress controller across all production instances. This action restored the compatibility and brought the services back online.",
"created_at": "2024-06-07T09:02:46Z",
"display_at": "2024-06-07T09:02:46Z",
"id": "01HZRYZA008PDGR613B1D3WH5R",
"incident_id": "01HZRYZA001W0SXKF61Q9SBJAE",
"status": "monitoring",
"updated_at": "2024-06-07T09:02:46Z"
}
],
"name": "Service Disruption with production environments.",
"page_id": "01HWYNFZNJ03GTX7RXJ6YQ4K5C",
"resolved_at": "2024-06-07T09:04:28Z",
"status": "resolved",
"updated_at": "2026-03-12T18:21:40Z"
}
],
"page": {
"id": "01HWYNFZNJ03GTX7RXJ6YQ4K5C",
"name": "DataGalaxy",
"updated_at": "2026-04-30T07:10:00Z",
"url": "https://status.datagalaxy.com/"
}
}