Snapshot 11588
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"description": "Used for licensing and providing entitlements for PaperCut MF version 24 and later. No regional instances. https://www.papercut.com/kb/Main/important-points-to-know-about-papercut-mf-version-24/",
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"description": "Mobility Print feature used to print jobs off-network: https://www.papercut.com/help/manuals/mobility-print/setting-up-cloud-print-for-mobility-print/cloud-print-overview/",
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"description": "Including websites restricted to PaperCut Authorized Partners and PaperCut Resellers.",
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"body": "This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\n\nIf you experience other problems please report this via https://www.papercut.com/support/",
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"body": "We are continuing to monitor this. We expect reporting, job and activity data reporting to normalize within the next 48 hours.",
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{
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"description": "Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. You can also infer it from the URL once you log in to your organization interface (either user interface or admin interface). If it starts with au.hive.papercut.com then you are using the AU data center.",
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"page_id": "d1zxstsy5qg4",
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"start_date": "2023-06-21T00:00:00.000Z",
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"updated_at": "2026-09-02T09:26:33.747Z"
},
{
"created_at": "2025-05-07T02:07:59.847Z",
"description": "Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. You can also infer it from the URL once you log in to your organization interface (either user interface or admin interface). If it starts with uk.hive.papercut.com then you are using the UK data center.",
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{
"created_at": "2025-05-07T02:08:53.571Z",
"description": "Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. You can also infer it from the URL once you log in to your organization interface (either user interface or admin interface). If it starts with eu.hive.papercut.com then you are using the EU data center.",
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"updated_at": "2026-09-02T09:26:33.774Z"
},
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"created_at": "2025-06-30T23:36:33.593Z",
"description": "Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. You can also infer it from the URL once you log in to your organization interface (either user interface or admin interface). If it starts with ca.hive.papercut.com then you are using the CA data center.",
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],
"created_at": "2026-09-02T03:30:10.000Z",
"id": "xrs61y7zhvb7",
"impact": "minor",
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{
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{
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{
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{
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],
"body": "This issue has been resolved, and sign-in to the PaperCut Pocket/Hive User Portal is operating normally.\n\nWe appreciate your patience while we worked to restore service. We will continue to monitor the service and complete a review of the incident. If you experience other problems please report this via https://www.papercut.com/support/",
"created_at": "2026-09-02T09:26:33.817Z",
"custom_tweet": null,
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},
{
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{
"code": "w94zb4j42wh3",
"name": "PaperCut Hive \u0026 Pocket - UK hosting region - PaperCut Hive \u0026 Pocket",
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{
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{
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}
],
"body": "PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal.\n\nWe are investigating an intermittent issue affecting sign-in to the PaperCut Pocket/Hive User Portal for some users.\n\nAccess to the Pocket/Hive Admin Portal and printing seems to be unaffected.",
"created_at": "2026-09-02T09:25:10.501Z",
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"updated_at": "2026-09-02T10:00:15.848Z",
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],
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"name": "PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal",
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"updated_at": "2026-09-02T10:00:15.853Z"
},
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"group_id": "15z198n31y3b",
"id": "t0201np7qln8",
"name": "US hosting region - PaperCut Hive \u0026 Pocket",
"page_id": "d1zxstsy5qg4",
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"status": "operational",
"updated_at": "2026-09-08T01:15:24.553Z"
}
],
"created_at": "2026-09-01T14:44:30.000Z",
"id": "yj1qhdn6ctlp",
"impact": "minor",
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],
"body": "This incident has now been resolved.\n\nIf you are still experiencing issues, please ensure that the device has been completely restarted.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\nIf you experience other problems please report this via https://www.papercut.com/support/",
"created_at": "2026-09-02T02:10:10.905Z",
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"display_at": "2026-09-01T18:52:10.000Z",
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}
],
"body": "PaperCut Hive - some devices may show server or connection errors. For example \"Error: Server Error. The server encountered an error and could not complete your request. Please try again in 30 seconds.\"\n\nWe're currently investigating reports of some devices may show server errors or connection errors. This is impacting logging into some devices and releasing print jobs from those devices in the US hosting region.\n\nWe are not currently aware of impact to other regions.\n\nWe will provide updates here as they become available.",
"created_at": "2026-09-02T02:09:30.235Z",
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"created_at": "2020-10-29T23:03:19.272Z",
"description": "Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. You can also infer it from the URL once you log in to your organization interface (either user interface or admin interface). If it starts with hive.papercut.com then you are using the US data center.",
"group_id": "15z198n31y3b",
"id": "t0201np7qln8",
"name": "US hosting region - PaperCut Hive \u0026 Pocket",
"page_id": "d1zxstsy5qg4",
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"status": "operational",
"updated_at": "2026-09-08T01:15:24.553Z"
},
{
"created_at": "2025-05-08T00:29:47.118Z",
"description": "In the PaperCut MF admin interface go to Options - Advanced then scroll down the Cloud Services section. The Hosting region will be displayed there.",
"group_id": "mcsqm4xhj4lq",
"id": "7lmnkgy9r8hq",
"name": "US hosting region - PaperCut MF (Document Processing Cloud services)",
"page_id": "d1zxstsy5qg4",
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"showcase": true,
"start_date": "2020-01-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-08-26T03:41:55.637Z"
},
{
"created_at": "2025-05-07T02:12:59.967Z",
"description": "Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. You can also infer it from the URL once you log in to your organization interface (either user interface or admin interface). If it starts with au.hive.papercut.com then you are using the AU data center.",
"group_id": "15z198n31y3b",
"id": "hdgg04gs1jyb",
"name": "AU hosting region - PaperCut Hive \u0026 Pocket",
"page_id": "d1zxstsy5qg4",
"position": 2,
"showcase": true,
"start_date": "2023-06-21T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-02T09:26:33.747Z"
},
{
"created_at": "2025-05-08T00:31:26.568Z",
"description": "In the PaperCut MF admin interface go to Options - Advanced then scroll down the Cloud Services section. The Hosting region will be displayed there.",
"group_id": "mcsqm4xhj4lq",
"id": "r96rh48kpdw3",
"name": "AU hosting region - PaperCut MF (Document Processing Cloud services)",
"page_id": "d1zxstsy5qg4",
"position": 2,
"showcase": true,
"start_date": "2023-06-21T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-08-26T03:41:55.676Z"
},
{
"created_at": "2025-05-07T02:07:59.847Z",
"description": "Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. You can also infer it from the URL once you log in to your organization interface (either user interface or admin interface). If it starts with uk.hive.papercut.com then you are using the UK data center.",
"group_id": "15z198n31y3b",
"id": "w94zb4j42wh3",
"name": "UK hosting region - PaperCut Hive \u0026 Pocket",
"page_id": "d1zxstsy5qg4",
"position": 3,
"showcase": true,
"start_date": "2023-09-26T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-02T09:26:33.760Z"
},
{
"created_at": "2025-05-08T00:30:40.873Z",
"description": "In the PaperCut MF admin interface go to Options - Advanced then scroll down the Cloud Services section. The Hosting region will be displayed there.",
"group_id": "mcsqm4xhj4lq",
"id": "w0skgchw1gnj",
"name": "UK hosting region - PaperCut MF (Document Processing Cloud services)",
"page_id": "d1zxstsy5qg4",
"position": 3,
"showcase": true,
"start_date": "2023-09-26T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-08-26T03:41:55.717Z"
},
{
"created_at": "2019-10-31T00:49:53.223Z",
"description": "In the PaperCut MF admin interface go to Options - Advanced then scroll down the Cloud Services section. The Hosting region will be displayed there.",
"group_id": "mcsqm4xhj4lq",
"id": "gbx36xp8kb8y",
"name": "EU hosting region - PaperCut MF (Document Processing Cloud services)",
"page_id": "d1zxstsy5qg4",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-26T03:41:55.736Z"
},
{
"created_at": "2025-05-07T02:08:53.571Z",
"description": "Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. You can also infer it from the URL once you log in to your organization interface (either user interface or admin interface). If it starts with eu.hive.papercut.com then you are using the EU data center.",
"group_id": "15z198n31y3b",
"id": "g3csyy4xfk01",
"name": "EU hosting region - PaperCut Hive \u0026 Pocket",
"page_id": "d1zxstsy5qg4",
"position": 4,
"showcase": true,
"start_date": "2023-09-26T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-02T09:26:33.774Z"
},
{
"created_at": "2025-06-30T23:36:33.593Z",
"description": "Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. You can also infer it from the URL once you log in to your organization interface (either user interface or admin interface). If it starts with ca.hive.papercut.com then you are using the CA data center.",
"group_id": "15z198n31y3b",
"id": "4hfscc7rzjn7",
"name": "CA hosting region - PaperCut Hive \u0026 Pocket",
"page_id": "d1zxstsy5qg4",
"position": 5,
"showcase": true,
"start_date": "2025-06-30T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-02T09:26:33.787Z"
},
{
"created_at": "2025-06-30T23:38:02.017Z",
"description": "In the PaperCut MF admin interface go to Options - Advanced then scroll down the Cloud Services section. The Hosting region will be displayed there.",
"group_id": "mcsqm4xhj4lq",
"id": "5gkwrnyvjbq8",
"name": "CA hosting region - PaperCut MF (Document Processing Cloud services)",
"page_id": "d1zxstsy5qg4",
"position": 5,
"showcase": true,
"start_date": "2025-06-30T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-08-26T03:41:55.790Z"
}
],
"created_at": "2026-08-25T03:40:54.000Z",
"id": "705ny507qt4p",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "t0201np7qln8",
"name": "PaperCut Hive \u0026 Pocket - US hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "hdgg04gs1jyb",
"name": "PaperCut Hive \u0026 Pocket - AU hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "w94zb4j42wh3",
"name": "PaperCut Hive \u0026 Pocket - UK hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "g3csyy4xfk01",
"name": "PaperCut Hive \u0026 Pocket - EU hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "4hfscc7rzjn7",
"name": "PaperCut Hive \u0026 Pocket - CA hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "7lmnkgy9r8hq",
"name": "PaperCut MF (Document Processing Cloud services) - US hosting region - PaperCut MF (Document Processing Cloud services)",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "r96rh48kpdw3",
"name": "PaperCut MF (Document Processing Cloud services) - AU hosting region - PaperCut MF (Document Processing Cloud services)",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "w0skgchw1gnj",
"name": "PaperCut MF (Document Processing Cloud services) - UK hosting region - PaperCut MF (Document Processing Cloud services)",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "gbx36xp8kb8y",
"name": "PaperCut MF (Document Processing Cloud services) - EU hosting region - PaperCut MF (Document Processing Cloud services)",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "5gkwrnyvjbq8",
"name": "PaperCut MF (Document Processing Cloud services) - CA hosting region - PaperCut MF (Document Processing Cloud services)",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident may have impacted scan actions with cloud document processing enabled, for a small window per hosting region between 03:40 - 05:10 am on 25th August 2026.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\n\nIf you experience other problems please report this via https://www.papercut.com/support/",
"created_at": "2026-08-26T03:41:55.824Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-25T05:10:55.000Z",
"id": "s06rpqvf4nfd",
"incident_id": "705ny507qt4p",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-26T03:43:37.375Z",
"wants_twitter_update": false
},
{
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{
"code": "t0201np7qln8",
"name": "PaperCut Hive \u0026 Pocket - US hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "hdgg04gs1jyb",
"name": "PaperCut Hive \u0026 Pocket - AU hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "w94zb4j42wh3",
"name": "PaperCut Hive \u0026 Pocket - UK hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "g3csyy4xfk01",
"name": "PaperCut Hive \u0026 Pocket - EU hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "degraded_performance",
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},
{
"code": "4hfscc7rzjn7",
"name": "PaperCut Hive \u0026 Pocket - CA hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "7lmnkgy9r8hq",
"name": "PaperCut MF (Document Processing Cloud services) - US hosting region - PaperCut MF (Document Processing Cloud services)",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "r96rh48kpdw3",
"name": "PaperCut MF (Document Processing Cloud services) - AU hosting region - PaperCut MF (Document Processing Cloud services)",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "w0skgchw1gnj",
"name": "PaperCut MF (Document Processing Cloud services) - UK hosting region - PaperCut MF (Document Processing Cloud services)",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "gbx36xp8kb8y",
"name": "PaperCut MF (Document Processing Cloud services) - EU hosting region - PaperCut MF (Document Processing Cloud services)",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "5gkwrnyvjbq8",
"name": "PaperCut MF (Document Processing Cloud services) - CA hosting region - PaperCut MF (Document Processing Cloud services)",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive. \n\nPrinting, copying and other services are not impacted at this time. Any scan actions which do not include cloud document processing are also not impacted.",
"created_at": "2026-08-26T03:40:54.449Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-25T03:40:54.000Z",
"id": "574031pbm5vb",
"incident_id": "705ny507qt4p",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-26T03:43:17.456Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive",
"page_id": "d1zxstsy5qg4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "[]",
"resolved_at": "2026-08-25T05:10:55.000Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/0v3lfj1npl73",
"started_at": "2026-08-25T03:40:54.000Z",
"status": "resolved",
"updated_at": "2026-08-26T03:43:37.391Z"
},
{
"components": [
{
"created_at": "2025-05-15T03:04:01.015Z",
"description": null,
"group_id": "g94lmbsvslqy",
"id": "j32h45bgs6b7",
"name": "Sales Portal (partner.papercut.com)",
"page_id": "d1zxstsy5qg4",
"position": 1,
"showcase": true,
"start_date": "2025-01-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-08-25T00:51:39.162Z"
},
{
"created_at": "2020-09-15T05:41:52.306Z",
"description": null,
"group_id": "g94lmbsvslqy",
"id": "kbtrdyhvgpyd",
"name": "Partner Portal (portal.papercut.com)",
"page_id": "d1zxstsy5qg4",
"position": 2,
"showcase": true,
"start_date": "2020-09-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-08-25T00:51:39.180Z"
},
{
"created_at": "2024-05-28T01:54:30.703Z",
"description": "Used for licensing and providing entitlements for PaperCut MF version 24 and later. No regional instances. https://www.papercut.com/kb/Main/important-points-to-know-about-papercut-mf-version-24/",
"group_id": null,
"id": "ymlzjxy9tksl",
"name": "PaperCut MF Global Entitlements Service",
"page_id": "d1zxstsy5qg4",
"position": 4,
"showcase": true,
"start_date": "2024-05-28T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-08-25T00:51:39.194Z"
}
],
"created_at": "2026-08-24T17:46:56.371Z",
"id": "g72frz97pv8z",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "ymlzjxy9tksl",
"name": "PaperCut MF Global Entitlements Service",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "j32h45bgs6b7",
"name": "PaperCut Partner Tools - Sales Portal (partner.papercut.com)",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "kbtrdyhvgpyd",
"name": "PaperCut Partner Tools - Partner Portal (portal.papercut.com)",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has now been resolved.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.",
"created_at": "2026-08-25T00:51:39.230Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-25T00:51:39.230Z",
"id": "c570plnldyz6",
"incident_id": "g72frz97pv8z",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-25T00:51:39.230Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ymlzjxy9tksl",
"name": "PaperCut MF Global Entitlements Service",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "j32h45bgs6b7",
"name": "PaperCut Partner Tools - Sales Portal (partner.papercut.com)",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "kbtrdyhvgpyd",
"name": "PaperCut Partner Tools - Partner Portal (portal.papercut.com)",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-08-24T23:57:49.811Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-24T23:57:49.811Z",
"id": "cjncb10b66ct",
"incident_id": "g72frz97pv8z",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T23:57:49.811Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ymlzjxy9tksl",
"name": "PaperCut MF Global Entitlements Service",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "kbtrdyhvgpyd",
"name": "PaperCut Partner Tools - Partner Portal (portal.papercut.com)",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-08-24T23:20:03.780Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-24T23:20:03.780Z",
"id": "s1dw6d7vxxm9",
"incident_id": "g72frz97pv8z",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T23:20:03.780Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ymlzjxy9tksl",
"name": "PaperCut MF Global Entitlements Service",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "kbtrdyhvgpyd",
"name": "PaperCut Partner Tools - Partner Portal (portal.papercut.com)",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "This issue is also impacting some users' ability to activate a new license in PaperCut NG/MF (under About \u003e Registration).\n\nError shown in the admin interface may be \"Unable to contact PaperCut Gateway Service to register license file. Ensure your server is online and try again.\" or \"The supplied CRN is invalid\".\n\nWe are continuing to investigate these issues.",
"created_at": "2026-08-24T22:11:40.788Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-24T22:11:40.000Z",
"id": "pp7jcly4m12d",
"incident_id": "g72frz97pv8z",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T23:19:20.644Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kbtrdyhvgpyd",
"name": "PaperCut Partner Tools - Partner Portal (portal.papercut.com)",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "PaperCut Partner Portal - some users receiving Authentication Error during login\nWe're currently investigating reports of some users receiving an Authentication Error during login. This impact is being observed in all regions.\nWe will provide updates here as they become available.",
"created_at": "2026-08-24T17:46:56.474Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-24T17:46:56.474Z",
"id": "tnq33ksph4yb",
"incident_id": "g72frz97pv8z",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T17:46:56.474Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MF",
"page_id": "d1zxstsy5qg4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-25T00:51:39.230Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
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"shortlink": "https://stspg.io/8gd3zgwdk82r",
"started_at": "2026-08-24T17:46:56.358Z",
"status": "resolved",
"updated_at": "2026-08-25T00:51:39.247Z"
},
{
"components": [
{
"created_at": "2025-05-07T02:07:59.847Z",
"description": "Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. You can also infer it from the URL once you log in to your organization interface (either user interface or admin interface). If it starts with uk.hive.papercut.com then you are using the UK data center.",
"group_id": "15z198n31y3b",
"id": "w94zb4j42wh3",
"name": "UK hosting region - PaperCut Hive \u0026 Pocket",
"page_id": "d1zxstsy5qg4",
"position": 3,
"showcase": true,
"start_date": "2023-09-26T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-02T09:26:33.760Z"
}
],
"created_at": "2026-06-10T14:46:01.190Z",
"id": "79flntqmksvf",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w94zb4j42wh3",
"name": "PaperCut Hive \u0026 Pocket - UK hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has now been resolved.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\n\nIf you experience other problems please report this via https://www.papercut.com/support/",
"created_at": "2026-06-11T05:28:07.274Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-11T05:28:07.274Z",
"id": "8wst7r140d6g",
"incident_id": "79flntqmksvf",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-11T05:28:07.274Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w94zb4j42wh3",
"name": "PaperCut Hive \u0026 Pocket - UK hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Services are back up and running, and the ability to release print jobs is now restored.\n\nWe are continuing to monitor this. If you're still experiencing problems please report them via https://www.papercut.com/support/",
"created_at": "2026-06-10T19:37:20.073Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-10T19:37:20.000Z",
"id": "5qgplkglhthh",
"incident_id": "79flntqmksvf",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-11T01:36:03.656Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
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}
],
"body": "We have identified the cause of the issue and our product development teams are currently implementing a fix. \n\nWhile core services have recovered, some affected customers may still experience intermittent print job release issues.",
"created_at": "2026-06-10T17:28:43.216Z",
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},
{
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{
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}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-06-10T14:48:32.657Z",
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{
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{
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"body": "This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully. \n\nWe know this may have been disruptive and appreciate your patience while we worked through it. We’ll continue to monitor closely and will complete a full review of the incident.\n\nIf you experience other issues please report this via https://www.papercut.com/support/.",
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],
"body": "The issue is now resolved and the teams will continue to monitor the cloud services.",
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},
{
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{
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],
"body": "This incident has now been fully resolved. We have confirmed that Scan to Google drive is operational via internal testing and reports from multiple customers.\n\nIf you experience other issues please report this via https://www.papercut.com/support/.",
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{
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],
"body": "We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume scanning to Google Drive.\n\nWe are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.",
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},
{
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}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-04-02T09:37:39.954Z",
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},
{
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{
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],
"body": "PaperCut Hive \u0026 PaperCut MF - Some users experiencing failures Scanning to Google Drive\n\nOur development team are currently investigating an intermittent issue affecting PaperCut Hive's and PaperCut MF's scanning functionality for the UK hosting region only. \n\nThe impacted features are:\n\nIntegrated Scanning: Users may see errors such as “\"Something went wrong sending your scan\" via an email notification that the scan was not delivered. This incident affects only scan to Google Drive.\n\nWe’re actively working to resolve the issues and will provide updates as they become available.",
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],
"body": "This incident has been resolved.",
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],
"body": "A fix has been implemented and we are monitoring the results.",
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},
{
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],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-03-20T22:07:41.864Z",
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{
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],
"body": "We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.",
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},
{
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}
],
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{
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],
"body": "We are continuing to investigate this incident.",
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}
],
"body": "PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region.\n\nWe’re actively working to resolve the issues and will provide updates as they become available.",
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],
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"group_id": "15z198n31y3b",
"id": "t0201np7qln8",
"name": "US hosting region - PaperCut Hive \u0026 Pocket",
"page_id": "d1zxstsy5qg4",
"position": 1,
"showcase": true,
"start_date": "2020-08-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-08T01:15:24.553Z"
}
],
"created_at": "2026-03-13T14:34:38.000Z",
"id": "rqrrm4pvgwgm",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "t0201np7qln8",
"name": "PaperCut Hive \u0026 Pocket - US hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully for multiple customers.\n\nOur apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro, as we do with all issues that impact our customers.\n\nIf you experience other issues please report this via https://www.papercut.com/support/.",
"created_at": "2026-03-13T20:05:47.768Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-13T20:05:47.768Z",
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},
{
"affected_components": [
{
"code": "t0201np7qln8",
"name": "PaperCut Hive \u0026 Pocket - US hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Monitoring and customer reports have confirmed that print release functionality has been restored. No action is required by customers to resume printing.\n\nWe are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.",
"created_at": "2026-03-13T18:36:54.834Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-13T18:36:54.834Z",
"id": "7s9h4sq9z2yr",
"incident_id": "rqrrm4pvgwgm",
"status": "monitoring",
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"updated_at": "2026-03-13T18:36:54.834Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "t0201np7qln8",
"name": "PaperCut Hive \u0026 Pocket - US hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our engineering team has identified the contributing cause of print release failures and a fix has been deployed to mitigate these issues.\n\nWe will continue to provide updates as they become available.",
"created_at": "2026-03-13T17:11:23.776Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-13T17:11:23.776Z",
"id": "18214tqh9dp1",
"incident_id": "rqrrm4pvgwgm",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-13T17:11:23.776Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "t0201np7qln8",
"name": "PaperCut Hive \u0026 Pocket - US hosting region - PaperCut Hive \u0026 Pocket",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating an issue affecting print job release for customers hosted in the US data region.\n\nSymptoms: Users may experience a \"502 Error\" (Something went wrong and the jobs weren't able to be printed) when attempting to release print jobs.\n\nOur engineering team is actively working to identify the root cause. We will provide a further update as soon as new information becomes available.",
"created_at": "2026-03-13T14:34:38.174Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-13T14:34:38.000Z",
"id": "hmyyjr44269b",
"incident_id": "rqrrm4pvgwgm",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-13T15:21:31.907Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-03-13T18:36:54.834Z",
"name": "PaperCut Hive \u0026 Pocket - Some customers may experience print job release failures in the US hosting region",
"page_id": "d1zxstsy5qg4",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-03-13T20:05:47.768Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
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"shortlink": "https://stspg.io/2kpb04r33b82",
"started_at": "2026-03-13T14:34:38.000Z",
"status": "resolved",
"updated_at": "2026-03-13T22:12:01.881Z"
}
],
"page": {
"id": "d1zxstsy5qg4",
"name": "PaperCut Software",
"url": "https://status.papercut.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}