Snapshot 11817

Document
Registry listing
URL
https://status.reply.io/index.json
Fetched
HTTP status
200
Content type
application/json; charset=utf-8
Fetch mode
api
Size
30708 bytes
SHA-256 (raw)
a54478bdc1dd8ce1e357fb7b39d43cdd347e86ed6a4551538a4b704a01d04fd4
SHA-256 (normalized text)
26a91cf8104d00e73a86e10e28b4425a71f5b248f9959901263355abe1bb7ce8

Raw (normalized text)

Scripts and page chrome removed; this is what change detection compares.

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      "created_at": "2019-05-07T09:15:39.943Z",
      "description": "https://run.reply.io",
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          "body": "Between 6:00 p.m. and 10:00 p.m. UTC on February 3rd, some sequences on the platform were not sending as expected. The issue has since been fully resolved, and all sequences are now sending normally.\n\nAny sequences that did not send during the affected time window will automatically send the next time their schedule opens. No further action is required.\n\nThank you for your understanding.",
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          "body": "We experienced intermittent service disruptions starting around 7:00 a.m. UTC due to an Amazon Web Services (AWS) outage that affected several third-party systems integrated with our platform.\n\nAs a result, some users were temporarily unable to log into their accounts. All other platform components - including email sending, triggers, and API functionality - remained operational during this period.\n\nWe have not deployed any changes or fixes at this stage, as the issue is fully dependent on the availability of the affected third-party services. Our team is actively monitoring the situation and will restore full functionality once those systems are back online.",
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          "body": "We are pleased to inform you that access to our website has been fully restored.\n\nThank you for your patience and understanding.",
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          "body": "We are pleased to inform you that the main Distributed Denial of Service (DDoS) attack has been successfully deflected. While we are still experiencing some intermittent issues with our website https://reply.io/, the web application itself is functioning normally.\n\nThe main wave of attacks is over, and at the moment we collaborated with our partners at Microsoft and Cloudfare to restore services to full operational status. We appreciate your patience and understanding as we ensure the stability and security of our services.\n\nThank you for your continued support.",
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          "body": "We are currently experiencing a Distributed Denial of Service (DDoS) attack that is affecting our login service. As a result, customers may experience intermittent issues logging into the system. However, we want to assure you that all other features are operational, sequences are sending, and all automations are working as expected. The issue is isolated to login, and existing logged-in sessions are not impacted.\n\nOur team is actively working to mitigate the impact of the attack and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience during this time.\n\nWe will provide further updates as soon as more information becomes available.\n\nThank you for your understanding.",
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          "body": "We're pleased to announce that the reply detection issue affecting some customers has been successfully resolved. Our team has implemented a fix and all outstanding replies should be detected. \n\nWe appreciate your patience and understanding throughout this process. If you encounter any further issues, please don't hesitate to reach out to our support team.",
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          "body": "We're currently investigating reports of reply detection issues affecting some customers. \n\nWe apologise for any inconvenience caused and appreciate your patience as we work to resolve this issue promptly. Further updates will be provided as soon as more information becomes available.",
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          "body": "We are delighted to inform you that the delays in sending automatic LinkedIn steps have been resolved. \n\nHowever, if you continue to encounter any problems, please do not hesitate to contact our support team via chat or email at support@reply.io.",
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          "body": "We have released an update today that appears to have resolved the issue with automatic LinkedIn steps for some of our customers. \n\nHowever, we have identified a small group of sequences where the planning is taking place but the connections and messages are not being sent. \n\nOur team is actively investigating this matter to find a prompt solution.\n\nThank you for your patience and understanding while we are working to resolve the issue.",
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          "body": "We are currently experiencing some difficulties with our automatic LinkedIn outreach system. While customers may see that their prospects have been planned, no messages or connection requests are being sent out.\n\nRest assured that we are actively investigating this issue and working to resolve it as soon as possible. \n\nThank you for your patience and understanding.",
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}