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SOC 2 Type IIGDPR Compliant Security at Chatwoot Your data security is our top priority. We follow industry best practices and maintain rigorous compliance standards to keep your information safe. Report a security concern SOC 2 Type II Certified We've met rigorous standards for information security, including strict policies and procedures to ensure the security, availability, processing integrity, and confidentiality of user data. View trust portal GDPR Compliant We align with GDPR requirements across our product, processes, and agreements so your teams can confidently support customers in the EU and beyond. Our privacy posture covers data processing terms, access controls, and clear workflows for data subject requests. View trust portal How we protect your data Multiple layers of security to ensure your customer data stays safe. Data Encryption All data is encrypted at rest and in transit using AES-256 encryption. We use AWS KMS with hardware security modules for key management. Application Security We use CodeQL, Secrets Scanner, and Dependabot for continuous security analysis. Our open-source codebase is regularly audited by security experts. Infrastructure Security Hosted on AWS with GuardDuty, Inspector, and WAF protection. Multi-region redundancy ensures high availability and disaster recovery. Access Control Role-based access control, SSO/SAML support, and audit logs for all administrative actions. Two-factor authentication available for all accounts. Data Privacy GDPR compliant with data processing agreements available. We follow strict data protection regulations to safeguard your information. Learn more Incident Response 24/7 monitoring with automated alerts. Dedicated incident response team with documented procedures for rapid resolution. Self-Hosted Option Full control with self-hosting For organizations with strict data residency requirements, self-host Chatwoot on your own infrastructure. Keep all customer data within your environment and maintain complete control over your security policies. Complete data sovereignty and residency control Deploy in your own cloud or on-premises Integrate with your existing security infrastructure Meet industry-specific compliance requirements Learn about self-hosting 200K+ Self-hosted instances 100% Data ownership MIT Open source license 24/7 Community support Have security questions? Our security team is here to help. Reach out for security assessments, compliance documentation, or to report vulnerabilities. Contact security team