Third Party Index

Chatwoot

chatwoot.com

Subprocessors

None extracted.

Listed as a subprocessor by (3)

3 companies
  • Spun s.r.l. spun.com PurposeEmbedded live-chat widget on marketing site and in-app help
  • SuprSend suprsend.com Customer Service
  • SynergyOS synergyos.com Customer support

Compliance

Certified
Says it complies with

Certifications as Chatwoot's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 3: before our history of this status pageJul 4: before our history of this status pageJul 5: before our history of this status pageJul 6: 1 incident (1 minor)Jul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: 1 incident (1 minor)Jul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: 1 incident (1 minor)Jul 25: no incident reportedJul 26: 1 incident (1 minor)Jul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 4 incidents in 86 days
  • 0 major or critical
  • 11 days typical time to resolve
BeganIncidentImpactLasted
Service Degradation: Email Delivery Disruptionminor2 h 1 min
Service Degradation - Meta permissions affecting Instagram, Facebook Messenger, and WhatsAppminor11 days
Service Degradation: Email Delivery Disruptionminor9 h 6 min
Service Degradation - Meta authorization affecting Instagram and Facebook Messengerminor17 days

Incidents per month

0 2 4 Jul 2026: 4 incidents (4 minor) · partial: our history begins Jul 6 · typical time to resolve 11 days Aug 2026: 0 incidents Sep 2026: 0 incidents Jul 2026Aug Sep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidentsBar
Email2
Facebook Messenger2
Instagram2
Message Delivery & Automations2
WhatsApp2
Application (Dashboard & API)1

As Chatwoot's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Chatwoot's site

Chatwoot transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/chatwoot"><img src="https://thirdpartyindex.com/badge/chatwoot.svg" alt="Chatwoot transparency rating on Third Party Index" height="20"></a>
[![Chatwoot transparency rating on Third Party Index](https://thirdpartyindex.com/badge/chatwoot.svg)](https://thirdpartyindex.com/vendors/chatwoot)