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Twilio Security Security is at the core of our products and platform Request Twilio security documentation Request Segment security documentation Free trial No credit card required Flexible pricing Twilio’s commitment to security 40% of businesses say finding a balance between security and customer experience is a top challenge for 2024*. We build security into everything we do so we can strike that balance. With robust tools, programs, and safeguards in place, we can partner with our customers to stay resilient. *Twilio State of Customer Engagement Report Security overview documentation Twilio Security Disclosure Program Overview Vulnerability Disclosure Program Ensuring the security and integrity of the Twilio platform is critical to the service we provide our customers. We are committed to delivering a secure product and greatly appreciate help from the community in responsibly identifying ways for us to improve. Our Vulnerability Disclosure Program is open to everyone—whether you're a customer, professional security researcher that does not meet the Bug Bounty Program requirements, or just someone who has discovered a potential issue. By responsibly reporting vulnerabilities in our applications or online services, you enable us to address them promptly and protect our community. While this program doesn't offer monetary rewards, your contribution is invaluable to us. If you find a vulnerability, please follow our submission guidelines to let us know. Submit a vulnerability disclosure Bug Bounty Program For those interested in earning rewards for their security expertise, we offer a Bug Bounty Program through the HackerOne platform. This program invites experienced security researchers to identify and report vulnerabilities in our applications and internet-facing assets. Eligible findings may qualify for monetary bounties based on their severity and impact. By participating, you not only help us strengthen our security but also receive recognition and compensation for your valuable contributions. If you've discovered a vulnerability and wish to join our Bug Bounty Program, please read our bounty brief and submit your report here. Submit a bug bounty How Twilio Protects Your Data and Ensures Secure Operations We use industry standard encryption to secure connections between customers and our applications. We also follow best practices in data governance and protection to ensure that data is handled with care, stored securely, and processed appropriately. Read our Security overview We follow security by design principles across the entire product lifecycle, from requirements gathering and product design through product deployment, and after deployment. See our security docs Twilio uses identity and access management controls and offers added security to keep your accounts safe. We provide options to require additional account security layers, such as two-factor authentication (2FA). Twilio offers Message Redaction and Voice Recording Encryption which customers can adopt to further enhance protection of personal data processed by Twilio. Security certifications across Twilio, Segment, and SendGrid Please note the credentials listed do not apply to every product across Twilio, Segment, and SendGrid. HIPAA Eligible products & services SOC 2, Type II SOC 2, Type I PCI DSS Level 1 PCI DSS Level 4 Binding Corporate Rules ISO/IEC 27017:2015 certified ISO/IEC 27018:2019 certified ISO/IEC 27001:2013 certified Request Twilio security documentation Request Segment security documentation Security blog Articles Security Metrics That Count Learn about the security metrics that Twilio’s Security team finds most useful to measure and monitor while building a mature security program. Guide to Basic API Security Best Practices This guide will cover best practices for basic API security. Find out why bad actors target APIs and how to secure an API. Basic Email Security Guide Learn about common email security risks, as well as our security recommendations so you can get the most out of email as a channel. How Twilio Segment Proactive Protects Customers’ API Tokens The Segment Public API helps you manage your Segment workspaces and its resources. Start building secure communications with Twilio How do you balance a great customer experience with security? Let’s tackle the challenge together. Through a shared responsibility to meet regulatory and compliance standards, we can build a more secure future of digital communications. Learn about Twilio privacy Start for free