Twilio
twilio.com · communications
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | 5 / 5 | |
| Pages still reachable | 8 / 8 | |
| Total | 82 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Twilio's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/twilio"><img src="https://thirdpartyindex.com/badge/twilio.svg" alt="Twilio transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/twilio)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot | ||
| Security advisories | snapshot |
Subprocessors
32 third parties, 1 affiliate. CSV · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Adaptive Mobile (ENEA) | Adaptive Mobile (ENEA) enforces message safety, spam filtering, threat detection and abuse prevention for specific Twilio Products and Services | USA | |
| Amazon Bedrock | Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services | USA | |
| Anthropic | Anthropic provides AI functionality including LLM models for specific Twilio Products and Services | USA | |
| AWS | AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services; AWS executes automated text-to-speech conversion, speech recognition, and natural language text processing for specific Twilio Products and Services; AWS provides automation and storage services for marketing campaigns for specific Twilio Products and Services; AWS provides streaming and interactive video functionality for Twilio Products and Services; AWS route and transmit emails for specific Twilio Products and Services | USA; USA*; USA*, EU, AU; USA, EU | |
| Clickhouse | Clickhouse provide hosting and data storage infrastructure for specific Twilio Products and Services | USA, EU | |
| DataBank | Hosting services and storage. | North America | |
| Datadog | Datadog monitors of platform security and system health for specific Twilio Products and Services | USA | |
| Deepgram | Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services | USA | |
| Digital Realty | Hosting services and storage. | North America / EU | |
| DVELP/Sabio | DVELP/Sabio provides integration connectivity to customer Google CCAI instances for specific Twilio Products and Services | UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups) | |
| Elastic | Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and Services | USA | |
| ElevenLabs | ElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and Services | EU; USA | |
| Fivetran | Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and Services | USA | |
| GoodData Corporation | GoodData Corporation delivers data analytics, custom reporting dashboards, and business intelligence visualisation as enabled by customers for specific Twilio Products and Services | USA | |
| Google provides database storage, compute resources, and query processing for specific Twilio Products and Services; Google transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services | USA or EU (Zurich & London) as selected by Customers; USA* | ||
| Google RCS | Google RCS delivers inbound and outbound authentication messages for specific Twilio Products and Services | Asia: Taiwan, Japan, Singapore; Chile,; Ireland, Netherlands, Denmark, Finland, Belgium, | |
| Hex | Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services | USA | |
| Honeycomb | Honeycomb provides real-time system observability, application debugging, and performance tracing for specific Twilio Products and Services | USA | |
| Lakera | Lakera AI provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows for specific Twilio Products and Services | USA | |
| Lumen | Hosting services and storage. | North America | |
| Meta | Meta Routes, transmits and delivers messages for specific Twilio Products and Services | USA | |
| Microsoft Azure | Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services; Microsoft Azure provides AI functionality including Large Language Models for specific Twilio Products and Services | USA; USA, EU | |
| Mintlify | Mintlify provides service documentation management for specific Twilio Products and Services | USA | |
| OpenAI | OpenAI Provides AI functionality including Large Language Models for specific Twilio Products and Services | USA | |
| Plain | Plain Manages multi-channel customer support communication and service ticket resolution for specific Twilio Products and Services | UK | |
| Postmark | Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and Services | USA | |
| Sinch | Sinch routes, transmits, and delivers of outbound SMS communications for specific Twilio Products and Services | USA | |
| Slack | Slack provides customer Support chat/messaging solutions for specific Twilio Products and Services | USA | |
| Snowflake | Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services; Snowflake provides data warehousing and data storage services for specific Twilio Products and Services | USA | |
| Svix | Svix delivers real-time system alerts and notifications for specific Twilio Products and Services | USA | |
| Temporal Cloud | Temporal Cloud schedules and executes the customer defined workflows for specific Twilio Products and Services | USA | |
| VoiceBase | VoiceBase transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services | USA |
Twilio affiliates (1)
Listed as a subprocessor by (173)
Purposes as each company states them.
15Five 15five.com
1mind 1mind.com Twilio is used as Data Importer’s cloud communications provider for enabling messaging, voice, video, and other customer communication workflows through programmable APIs. Data Importer processes data in this environment in a time and manner in accordance with the Agreement.
AVEVA aveva.com
Accelevents Event Platform accelevents.com Twilio has an API for issuing phone number, sending SMS, and receiving SMS.
Adobe adobe.com Twilio provides multi-factor authentication services allowing users to receive SMS messages and phone calls to verify their login information. Twilio’s Segment product is used to collect and transform customer data across the Adobe Frame platform. To do this, Twilio may process name, contact details (email and work number), work details (e.g., title) along with technical information such as device data, referring URL, and web browsing information associated with the authentication being verified.
AfterShip aftership.com SMS Notification
Airship airship.com SMS/MMS delivery provider
Airtable airtable.com Two-factor authentication
Anaconda anaconda.com Bot protections and authentication
Anthropic anthropic.com Analytics, email/SMS communications; Products: All Products except Claude for Government
Apollo apollo.io
AssemblyAI assemblyai.com Identity platform used to develop social login, expand roles and add federated access to the dashboard.; Provides authentication, authorization and security to customers using the dashboard.
Atlassian atlassian.com Communications technology provider for product notifications; Data analytics service
Auvik auvik.com Communication services
Avoma avoma.com Cloud Providers
Barracuda Networks barracuda.com
Bindplane bindplane.com Product analytics and usage event routing
BioRender biorender.com
Bird bird.com Recorded dial-in, SMS, Phone number verification
BitPay bitpay.com Marketing Campaigns
Bitwarden bitwarden.com Email service provider
Blackbaud blackbaud.com
BrightHire brighthire.com Cloud communications platform
Buildkite buildkite.com Communications APIs for SMS, voice, video, and messaging; Notification and alerting services for critical events
Bullhorn bullhorn.com SMS services
Calendly.com calendly.com SMS provider and domain-based message authentication, reporting and conformance
Cartesia cartesia.ai Twilio is a cloud communications platform, to support voice agents as part of our general availability offering. It enables us to manage customer interactions via voice, with potential for expanded use over time.
ChargeBee chargebee.com Email delivery service provider: It is used for sending email communications from within the product.
Clarity clarity.com
Clerk clerk.com Twilio - SMS / Voice Sendgrid - email delivery
ClickUp™ clickup.com Two-factor authentication codes
Close close.com Telephony and SMS services
Conga conga.com Communication Functions
Contentsquare contentsquare.com Data hosting
Culture Amp cultureamp.com Twilio is a cloud-based communications platform that enables Culture Amp to deliver automated messages and notifications via SMS and email. The platform facilitates secure and reliable communication between our team and customers.
Customer.io customer.io Customer Communications*
Daily daily.co Network traversal
Databricks databricks.com Provide customer communications, including in-product messaging and email.
Datadog datadoghq.com Communication services
Decagon decagon.ai Telecommunication infrastructure and call routing services; Telecommunications
Descript descript.com
Digicert digicert.com Route platform event data, send transactional and bulk email notifications, and support SMS and voice MFA
DigitalOcean digitalocean.com Security services
DoiT doit.com Cloud communications platform for voice, SMS, and messaging APIs
Double doublehq.com Two-factor authentication codes
Drata drata.com [Drata and SafeBase] Twilio (dba Segment) provides a customer data platform (CDP) that enables the collection, cleansing, and routing of customer data to various tools for analytics and product usage.
ElevenLabs elevenlabs.io Communications; Twilio provides communication APIs for sending messages. Service provides MFA with SMS integration. SMS based 2FA is no longer possible for users that don't already have it enabled.
Employment Hero employmenthero.com IT; Processing Activity: Programmable SMS and communication services for customer interactions and notifications. GDPR Transfer Mechanism: Standard Contractual Clauses
Everbridge everbridge.com communication delivery, under the DBA SparkPost Inbound integrations, email notifications (SendGrid), voice conferencing, and SMS services
Expensify expensify.com Member Data and Personal Data; Text message provider
Fastmail fastmail.com Multi-factor authentication
Figma figma.com Data analytics; Identity management
Forethought Technologies forethought.ai
Forsta forsta.com Email Client (SendGrid)
Fountain fountain.com Initiate, receive and manage messaging and calls
FrankieOne frankieone.com SMS Messaging
Freshworks freshworks.com Twilio provides a platform to; Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller.; calls, SMS, or Whatsapp messaging; programmatically initiate and receive; through FireHydrant.
Gainsight Software gainsight.com Email Service Provider
Gem gem.com For messaging services - cloud communications platform
GitHub github.com SMS notification provider for 2 Factor Authentication
Glean glean.com Communication Services
GoDaddy godaddy.com SSL Certificates.
Gong gong.io VOIP and text message notifications
Granola grano.la **Purpose of processing** – Telephony connectivity for the in-product calling feature. **Hosting location** – United States **Entity address** – 101 Spear St, 5th Floor, San Francisco, CA 94105, USA **Compliance measures** – [Twilio Compliance](https://security.twilio.com/); Operations & Support
Groq groq.com Identity intermediary; Provides datastore for identity records and attributes
Harness.io harness.io --- Platform Services and Enablement --- Email Automation
Help Scout helpscout.com Two-factor authentication
Heron herondata.io
HighRadius highradius.com Voice-over internet protocol services for voice communications in certain HighRadius cloud services.
Hotjar hotjar.com Data hosting
HubSpot hubspot.com Calling and SMS Functionality
Identity Automation identityautomation.com Email notifications
InMoment inmoment.com Email and SMS Service Provider (Survey Invitations); Survey invitations (email and SMS)
Instantly instantly.ai SMS and voice communication services; Sales
Intercom intercom.com SMS and Phone functionality; Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs.
Iterable iterable.com Send SMS via API.
Jamf jamf.com Email notifications
Jimdo jimdo.com
Jotform jotform.com
Kaltura kaltura.com Email Automation and optional phone integration
Keap keap.com
Klaviyo klaviyo.com Communications Services
Kustomer kustomer.com Covers our Native Voice functionality and also limited to customers that use the SMS channel; Native Voice + SMS Channel
- LexisNexis lexisnexis.com
LogicMonitor logicmonitor.com Two-Factor Authentication (2FA); SMS & Communication Services
MacStadium macstadium.com Sendgrid Email Relay Provider
Mailchimp mailchimp.com
Manus manus.im SMS notifications
Mapbox mapbox.com Data aggregation service, USA
Maxio maxio.com
Medallia medallia.com Provides SMS routing and delivery services for SMS Message-Based surveys, if enabled.; Sendgrid service used for platform generated emails.; Sendgrid service used for platform generated emails. Mindful Callback; Twilio operates a collection of DNS-addressable network edges around the world, called Edge Locations. Edge Locations allow Mindful to control the geographic location where our application’s network traffic enters and exits Twilio’s platform.
Meltwater meltwater.com Email engagement
MinIO min.io Communication services (SMS, voice, email); processes customer and partner names, email addresses, phone numbers, and message content
Mintlify mintlify.com Signup/Login flows, customer authentication.
Mistral mistral.ai Phone number verification; Products: All
Moesif moesif.com
MongoDB mongodb.com 2FA and SMS Alerts
Motion usemotion.com Automated voice calling and SMS
Nextiva nextiva.com Email Service Provider
NimbleRx nimblerx.com Text provider
Notion notion.so Multi-factor Authentication
Notion notion.com Multi-factor Authentication
Nutshell nutshell.com Provides telefony services for click-to-call and SMS. Provides internal product usage analytics.
Okta okta.com SMS authenticator
OneTrust onetrust.com SendGrid services Voice, E-mail, and SMS services
OpenSesame opensesame.com Events
Optro optro.ai SMS multi-factor authentication provider
Orb withorb.com Identity management
Outreach outreach.io Voice provider and other communication services, including call recording storage for Outreach Voice product
OverOps overops.com --- Platform Services and Enablement --- Email Automation
PagerDuty pagerduty.com SMS & Voice/Telecom/Email Notification Services/User Experience Tools
- PandaDoc pandadoc.com SMS Functionality for 2 Factor Authentication
Participatory Culture Foundation pculture.org
Pinecone pinecone.io Customer notifications
Planhat planhat.com Email service provider
Podium podium.com
Postscript postscript.io IT infrastructure
Quo quo.com Calling and Messaging API Services; Core Product
Qventus qventus.com
Ready ready.net Communications delivery; Transactional email and messaging (includes SendGrid)
Redis redis.io Email delivery service
Retell AI retellai.com
Rootly rootly.com SMS and voice call delivery for on-call paging and live call routing
Salesloft salesloft.com Enables SMS to customers in order to send link to download mobile app; Service provider
Scalyr scalyr.com Email notification services
Segment segment.com If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services
SendGrid sendgrid.com If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services
SendSafely explore.sendsafely.com SMS Delivery
Sendbird sendbird.com Phone number, Voice, and Messaging (SMS, OTP) API provider
SentinelOne sentinelone.com Email notification services
Sentry sentry.io Email delivery services
Shopify shopify.com Email and SMS transmission
SmartRecruiters smartrecruiters.com Twilio sends text and WhatsApp messages between a candidate and a Customer.
Smartsheet smartsheet.com Processes and delivers emails
Soraban soraban.com Delivers SMS-based messaging, including user notifications, and one-time passcodes used for multi-factor authentication and account security.
SpaceXAI x.ai Services and support
Statuspage statuspage.io Communications technology provider for product notifications; Data analytics service
Stripe stripe.com Cloud communications platform as a service including two factor authentication and user support
SupportYourApp® supportyourapp.com Telephony services and voice call routing for communication features
SurveyMonkey surveymonkey.com SMS delivery service
Talogy talogy.com Used to send SMS messages when two-factor authentication is enabled.; When requested by clients, Twilio is used to send SMS messages if two-factor authentication is enabled.
Teamtailor teamtailor.com Communicating via SMS.; [SMS]
Together AI together.ai Analytics; email/SMS communications,including transactional, broadcast, and marketing messaging
Tractian tractian.com Communication services
Tray.ai tray.ai Twilio Sendgrid processes emails used by customers in the v3 and below Send Email connector in workflows. Previously named Sendgrid, Inc. This has been superseded in the v4 and above Send Email connector which uses AWS SES
Twingate twingate.com Email service provider
Typeform typeform.com (Optional processing)\ Response Data; Send Text feature
UiPath uipath.com Used by customers to send in-product notifications (SendGrid Service) and support voice communications
VESSL AI vessl.ai Transactional email delivery (sign-up verification, password reset, billing, alerts)
Vendr vendr.com Email
Vercel vercel.com Customer communication services
Voltage Park voltagepark.com
Vonage vonage.com WebRTC-based communication infrastructure used to enable real-time voice calling features within our platform, and emergency calling, facilitating secure and reliable customer-agent interactions.
Wasabi wasabi.com Invoicing support
WeTravel wetravel.com Text message delivery for authentication and other purposes.
Weaviate weaviate.io Communications; Email communications, alerts and marketing
WebFX webfx.com Communications and Telephone Services; Used to engage customers through phone and other communication channels.
Whistic whistic.com Customer Support
WorkOS workos.com SMS communications; [MFA API](https://workos.com/docs/mfa)
Workato workato.com Provision of messaging (SMS) services to customers. Only applicable for customers using “SMS by Workato".
Xero xero.com cloud communications provider
Zapier zapier.com End-user authentication capabilities; SMS sending capabilities per customer queries
Zendesk zendesk.com Supports telecommunication and messaging functionality, including telecommunication infrastructure.
Zesty zesty.co Email management
Zoom zoom.us Notifications
ZoomInfo zoominfo.com SMS notification provider for 2 Factor Authentication
Zuora zuora.com Zuora uses Twilio for two-factor authentication via SMS, when this feature is enabled by the Customer. Data is transferred when feature is in use. Standard Contractual Clauses
fal fal.ai - Contact: [email protected] - Address: 101 Spear St 5th floor, San Francisco, CA 94105 - Description: Marketing Email/SMS Communications; Marketing Email/SMS Communications
ilert ilert.com
incident.io incident.io SMS, Phone and email notifications
monday.com monday.com
replit replit.com
sparkpost sparkpost.com Recorded dial-in, SMS, Phone number verification
Changes
None since tracking began.