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Documentation home SS&C Blue Prism Hosted Services third parties Third party processors, subprocessors and subcontractors Blue Prism Cloud and certain other hosted services, personal data and support services In connection with its provision of services, Blue Prism Limited and SS&C Technologies, Inc. (“SS&C Blue Prism” or “Blue Prism”) and their respective affiliates may engage third parties to process customer data, including personal data. In relation to support services, Blue Prism only wants to receive, and is a controller for, basic personal data (i.e. contact details and information about a person’s role) in order to communicate with people requesting support (in the DPA we define this basic personal data as “Account Management Information”). We ask our customers not to share any other personal data with us. If customers do need to share additional information with us to resolve a support issue, customers are required to alter it so as to remove any personal data before sharing the additional information (in the DPA we define this altered information as “Cleansed Information”). Save in respect of Account Management Information, for which it is a controller, Blue Prism is a processor for personal data processed in connection with its provision of services and, in such circumstances, the entities listed below may be subprocessors for that personal data. Technology providers The third parties included in the table below are relevant to the Blue Prism Cloud and certain other hosted services. Entity Entity Country Parent Company Country Hosting Location(s) Processing Activity ABBYY United Kingdom United States Selected by Customer Blue Prism Process Intelligence powered by ABBYY Timeline and ABBYY FlexiCapture. Customers choose whether or not to use Blue Prism Process Intelligence and/or ABBYY FlexiCapture. AWS United States United States Selected by Customer Cloud hosting where a customer chooses to use AWS. Microsoft Ireland and United States United States Selected by Customer Cloud (Azure) hosting where a customer chooses to use Azure, Active Directory, security, cognitive services and O365. Twilio United States United States United States SMS messaging services. Customers choose whether or not to send SMS messages using the Blue Prism Cloud Services. The following technology providers are used in relation to the provision of customer support services. Entity Entity Country Parent Company Country Hosting Location(s) Processing Activity ABBYY United Kingdom United States Selected by Customer Provider of second line customer support to customers who use Blue Prism Process Intelligence Powered by ABBYY Timeline and ABBYY FlexiCapture. AWS United States United States Selected by Customer AWS support services provider where a customer chooses to use AWS. Freshworks United States United States Germany Provider of customer support helpdesk system. Microsoft Ireland and United States United States Selected by Customer Office 365 and Microsoft support services provider. Affiliates Affiliates of Blue Prism from time to time, including those listed below, may be involved in the provision of customer support services, platform set up and management services, professional services and incident response services. Entity Entity Country Blue Prism Limited United Kingdom Blue Prism Pty. Ltd Australia Blue Prism K.K. Japan SS&C Technologies, Inc. United States For Automation Managed Service delivery, Blue Prism India Pvt Ltd India Providers of consultancy services From time to time, depending on the nature of the services being provided to you, Blue Prism may use service providers to support delivery of such services (for example, by sourcing individuals with appropriate skills to work as part of the Blue Prism project team). Information about any relevant service providers will be included in the relevant statement of work. Updates Blue Prism may, from time to time, decide to work with new third party processors/subprocessors/subcontractors, and will update the above accordingly. On this page: SS&C Blue Prism Hosted Services third parties Blue Prism Cloud and certain other hosted services, personal data and support services Technology providers Affiliates Providers of consultancy services Updates Page last updated: 13 February 2026 Click here to access content for our other products.