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Terms of Service Privacy Policy Hiver AI Trust & Security Commitment Security Third Party Subprocessors Cookie Policy GDPR Vulnerability Disclosure Policy Our Default Stance on Security Testing Found Something Without Testing? Want to Test Our Products? One Email, No Exceptions Safe Harbor Contact Hiver Bug Bounty Program Vulnerability Disclosure Policy Last Updated: 11th September, 2026 Security and privacy of our customers are core to how we build Hiver. This page explains our stance on security testing, and how to report a vulnerability if you find one. Our Default Stance on Security Testing By default, Hiver does not authorize or condone active security testing of any of our products whether public-facing or private, and regardless of whether you’re a customer, a security researcher, or anyone else. This includes automated scanning, fuzzing, penetration testing, or any deliberate attempt to find vulnerabilities. If you want to actively test a Hiver product, you must first request authorization see section “Want to Test Our Products?” below. Testing without prior written authorization from our security team is not permitted under this policy, is not protected by our safe harbor terms, and may violate our Terms of Service. Found Something Without Testing? If you’ve come across a suspected vulnerability incidentally not through active testing – please report it to security@hiverhq.com right away. Include: What you found and where What you were doing when you noticed it Any evidence you have (screenshots, error messages, etc.) You don’t need prior authorization to report something you found this way. Want to Test Our Products? If you’d like to actively test Hiver’s products including as part of security research or bug bounty participation, you must: Read our full Bug Bounty Program page, including scope, rules of engagement, and non-qualifying findings. Email security@hiverhq.com requesting authorization, before doing any testing. Tell us who you are, what you’d like to test, and confirm you’ve read and agree to the Bug Bounty Program rules. Wait for written confirmation from our security team. We’ll confirm scope, any test accounts/environment to use, and duration. Test only within what we’ve authorized, and only in line with the rules on the Bug Bounty Program page. Any findings from authorized testing should also be reported to security@hiverhq.com, following the reporting requirements on the Bug Bounty page. One Email, No Exceptions security@hiverhq.com is the ONLY email Hiver Information Security monitor for security reports, disclosure discussions, and testing authorization requests. Please do not contact Hiver employees, founders, or executives directly about a security report or a request to test – via email, LinkedIn, X/Twitter, or otherwise. These will not be reviewed, do not establish priority, and are not eligible for any recognition or reward. Safe Harbor Security research conducted with our prior written authorization, within the scope we’ve granted, and in accordance with the Bug Bounty Program’s rules of engagement, is authorized under this policy and we won’t pursue legal action against it. Testing conducted without prior authorization is not covered by this safe harbor, even if the finding itself turns out to be valid and is reported responsibly afterward. Contact security@hiverhq.com – the only channel we monitor for security reports, disclosure, and testing authorization requests. based on 2,000+ reviews from Get Hiver's Chrome extension for Gmail to start your 7-day free trial! Step 1 Add Hiver’s extension to your Gmail from the Chrome Webstore Step 2 Log in to the extension to grant necessary permissions Step 3 Enjoy your 7-day free trial of Hiver Add to Chrome The modern AI-powered customer service platform Switch to desktop Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver. Close Want Hiver, without the Gmail extension? Try Hiver Omni. It runs right in your browser, with no extension to install. Yes, take me there! Thank you for your interest! The web app is currently under development—we’ll notify you as soon as it’s live. In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension. Take a tour Add to Chrome The agentic customer service platform The agentic customer service platform Start free trial No credit card needed Choose a product Hiver Omni Support customers across channels in one dedicated platform. Hiver in Gmail Support customers from shared inboxes like info@ right from Gmail. or Continue with Google Continue with Microsoft By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy I’m good Work email john@acme.com Set password for your Hiver account * While creating your password, ensure it has: Minimum 8 characters At least 1 number and 1 special character 1 uppercase and 1 lowercase character Continue “Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver” Fin Brown Project Manager Get in touch with us Fill out the form and we’ll get back to you. Get a personalized demo Connect with our customer champion to explore how teams like you can leverage Hiver. Excellent choice! 🎉 You're all set An email with the session details is on its way to your inbox. We can’t wait to connect with you! Meanwhile, here’s how you can learn more about Hiver: Take a quick tour of Hiver Meet our customers You missed selecting a time slot! 🗓️ No worries! You can choose a time below, and one of our experts will contact you shortly. Pick a slot