Hiver

hiverhq.com

Hiver declares 18 subprocessors in its subprocessor list, which we last checked on Oct 26, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Oct 21, 2026. 1 tracked vendor, Chartbeat, names Hiver as a subprocessor.

Subprocessors CSV of Hiver's subprocessors · Atom feed of Hiver's subprocessors DORA draft CSV of Hiver's subprocessors as declared by Hiver what's this? · 

18 third parties.

NamePurposeLocationListed since
APILayer GeolocationAustria
AWS IT infrastructureUnited States of America
ChartMogul SalesUnited Kingdom
Gainsight AnalyticsUnited States of America
Google Cloud ProvidersUnited States of America
Hotjar AnalyticsMalta
HubSpot SalesUnited States of America
Langsmith IT ManagementUnited States of America
Mailmodo MarketingUnited States of America
Microsoft Artificial IntelligenceUnited States of America
Mixmax MarketingUnited States of America
OpenAI AIArtificial IntelligenceUnited States of America
Pinecone IT infrastructureUnited States of America
Sendgrid Customer ServiceUnited States of America
Stripe FinanceUnited States of America
Tray.io Integrations platformUnited States of America
Twilio Cloud TelephonyUnited States of America
Zoom Collaboration & ProductivityUnited States of America

Web TechnologiesCSV of Hiver's web technologies · Atom feed of Hiver's web technologies

Hiver's homepage made 174 requests to 28 domains, and 12 services controlled by another company.

Analytics (7): HubSpot, Google Cloud, LinkedIn, Meta, Leadfeeder, RB2B; reviewed: MixpanelMarketing automation (3): OptinMonster, Storylane; reviewed: lemlistAdvertising (1): usually detected as Advertising: MicrosoftOther (1): Appointment scheduling: Chili Piper

12 third parties by category: Analytics 7Marketing automation 3Advertising 1Other 1

Third parties 12 · 61 requests
HubSpotsubprocessor HubSpot HubSpot Analytics HubSpot Chat 17% of the page's requests 30
Google Cloudsubprocessor Google Analytics Google Tag Manager 3% of the page's requests 5
Microsoftsubprocessor clarity.ms 3% of the page's requests 5
Mixpanel mixpanel.com, mxpnl.com 2% of the page's requests 4
OptinMonster OptinMonster 2% of the page's requests 4
LinkedIn Linkedin Insight Tag 2% of the page's requests 3
Meta Facebook Pixel 2.9.426 2% of the page's requests 3
Leadfeeder Leadfeeder 1% of the page's requests 2
lemlist lemlist.com 1% of the page's requests 2
Chili Piper Chili Piper <1% of the page's requests 1
RB2B RB2B <1% of the page's requests 1
Storylane Storylane 1 <1% of the page's requests 1
First party 1 · 113 requests
Hiver Elementor ElementsKit HSTS Hello Elementor 1792550269 Microsoft Clarity Mixpanel MySQL Nginx Open Graph PHP Priority Hints RSS RankMath SEO Sentry Swiper WP Rocket 3.23.5.1 WordPress core-js 3.46.0 jQuery 3.7.1 jQuery Migrate 3.4.1 jQuery UI 1.14.2 wp.cloud 65% of the page's requests 113

8 tracked companies loaded by the homepage are not in Hiver's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (1)CSV of the companies listing Hiver · Atom feed of the companies listing Hiver

1 company
  • Chartbeat chartbeat.com Customer support; Email monitoring and scheduling

Service statusCSV of Hiver's status page incidents · Atom feed of Hiver's status page incidents

Jul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: 1 incident (1 critical)Aug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 1 major or critical
  • 14 min typical time to resolve
  • 14 min longest major
BeganIncidentImpactLasted
Hiver email synchronisation and email assignment are currently impactedcritical14 min
Hiver service disruption due to AWS outageminor1 h 15 min
Unable to Change Status and Assign Emails in Hiver for Gmailmajor8 min
Hiver email synchronization is experiencing a downtime.critical9 h 46 min
Hiver's Chat services downtimemajor5 min
Shared Mailbox Creation Temporarily Unavailableminor16 h 27 min
Hiver sync services are experiencing a downtime.critical46 min
Hiver's Automation services downtimemajor—

Incidents per month

0 2 4 Nov 2025: 1 incident (1 major) · partial: our history begins Nov 1 Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 2 incidents (1 critical, 1 minor) · typical time to resolve 16 h 27 min Apr 2026: 1 incident (1 major) · typical time to resolve 5 min May 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 9 h 46 min Jun 2026: 0 incidents Jul 2026: 1 incident (1 minor) · typical time to resolve 1 h 15 min Aug 2026: 1 incident (1 critical) · typical time to resolve 14 min Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidentsBar
Email Sync1
Email User Experience1

As Hiver's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Hiver's subprocessorsCSV of incidents reported by vendors Hiver lists · Atom feed of incidents reported by vendors Hiver lists

270 reported incidents in the last 30 days, by 10 of the vendors Hiver lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Hiver was involved.

DateCompanyIncidentImpactLasted
Twilio· SendGridSMS Delivery Delays from Twilio to Cellcom Israel minorongoing
Twilio· SendGridSMS Delivery Delays from Twilio to Telcel Mexico minor4 h 17 min
Twilio· SendGridSMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico minorongoing
Twilio· SendGridSMS Delivery Delays from Twilio to Telia Sweden minor12 h 36 min
Twilio· SendGridSMS Delivery Delays from Twilio to Airtel Nigeria minor9 h 51 min
Twilio· SendGridAzure Marketplace SendGrid Customers Experiencing Account Management Issues minor49 min
Twilio· SendGridSilent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands minor20 h 54 min
Twilio· SendGridMMS Delivery Delays from Twilio to C-Spire United States minorongoing
Twilio· SendGridSilent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom minor18 h 39 min
StripeElevated Blik errors no impact stated1 h
Twilio· SendGridVoice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States minor28 h 55 min
Twilio· SendGridSMS Delivery Delays from Twilio to WOM Colombia minor5 h 42 min
Twilio· SendGridSMS Delivery Delays from Twilio to Claro Costa Rica minorongoing
OpenAIDegraded experience with ChatGPT app connections using CIMD minor50 min
Twilio· SendGridVoice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers minor5 h 16 min
OpenAIHelp Center Chat Support Degraded no impact stated32 min
Gainsight SoftwareIndustry-wide PHP and Node.js security update no impact statedongoing
Twilio· SendGridSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil minor9 h 56 min
Twilio· SendGridSMS Delivery Failures from Twilio to Multiple Networks in South Africa minor10 h 9 min
Twilio· SendGridSMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua minor19 h 16 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated2 h 47 min
ZoomService Degradation Affecting Multiple Zoom Services minor46 min
Twilio· SendGridVoice Call Post Dial Delay from Twilio Phone Numbers to Chile minor2 days
Twilio· SendGridSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States minor1 h 9 min
Twilio· SendGridSMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico minor6 h 3 min

And 245 more. All of them: CSV · Who is around them.

ChangesCSV of Hiver's changes · Atom feed of Hiver's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Hiver's site

Hiver transparency rating

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