Snapshot 13530
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Product / AI / ML Subprocessors
SUBPROCESSOR PROCESSING DATA PROCESSED PURPOSE OF PROCESSING
ENTITY REGION
Amazon Bedrock US Any data input by customer into the Sprinklr AI+ feature. May have access to Amazon Bedrock provides AI-powered language and generative capabilities to support
customer user, business and production environment data or additional data Sprinklr AI+ features. Performs limited and specific services for customers who require
provided by customer support for AI model customization. Provides human data labelling, tagging and annotation
services as well as translation capabilities.
Amazon Comprehend US Customer content and interaction data submitted for analysis (e.g. text or Natural language processing and analysis of customer content to derive insights such as
messages) sentiment, intent, and entity recognition
Amazon Media US Media content submitted for processing (e.g. video and audio files) Encoding and processing of media content to support video-based features and content
Convert delivery
Amazon SNS US Customer contact data and messaging metadata (e.g. notification endpoints) Enables messaging, notification, and event-driven communication between platform
components
Amazon Translate US Any customer data that is required to be translated Translation of messages/interactions for improved understanding of global customer base
as well as translation of reporting widgets for global team collaboration
AudioCodes Inc. US Customer communication data (e.g. call metadata and routing information) Supports voice infrastructure, including routing, connectivity, and telephony integration
AWS Chime US Customer communication data including voice/video interaction data and meeting Enables voice, video, and real-time communication capabilities
metadata
AWS Cloudfront Global Customer content and platform data delivered via CDN (e.g. static assets and Content delivery network services to improve performance, latency, and global availability
media)
AWS Polly Global Text data submitted for speech synthesis Text-to-speech processing to generate audio outputs
AWS SES US Customer contact data and message content used for email communications Supports sending and delivery of transactional and notification emails
AWS SNS Global Customer contact data and messaging metadata (e.g. notification endpoints) Enables messaging, notification, and event-driven communication between distributed
services
Azure Cognitive EU/US Customer content and interaction data submitted for AI processing (e.g. text, Provides AI-powered capabilities such as language processing, speech recognition, and
Services audio, or image inputs) content analysis
Azure Media EU/US Media content submitted for processing (e.g. video and audio files) Encoding and processing of media content to support video functionality and delivery within
the platform
Azure OpenAI EU/US* Any data input by customer into the Sprinklr AI+ feature. May have access to Azure OpenAI provides AI-powered language and generative capabilities to support Sprinklr
* default is customer user, business and production environment data or additional data AI+ features. Performs limited and specific services for customers who require support for
US, unless provided by customer. AI model customization. Provides human data labelling, tagging and annotation services as
otherwise well as translation capabilities.
requested
Azure SDK EU Customer data processed through application integrations and API interactions Supports development, integration, and interaction between platform components and
Azure services
Azure STT EU Speech data submitted for text synthesis Speech-to-text processing to support transcription
Azure Translate EU/US Any customer data that is required to be translated Translation of messages/interactions for improved understanding of global customer base
as well as translation of reporting widgets for global team collaboration
Azure TTS EU Text data submitted for speech synthesis Text-to-speech processing to generate audio outputs for supported features
Bitly US Links created and shared by users, including associated metadata Link shortening and tracking to support content publishing and performance insights
Cloudflare Global Customer content and platform data delivered via CDN (e.g. static assets, media, Content delivery, performance optimization, and security protection for platform
API responses) applications
Cloudinary US Any content uploaded to create images or videos for publishing through Sprinklr. End to end digital video and image creation and management solution, within Asset
Manager.
DeepL SE Germany Any customer data that is required to be translated Translation of messages and content for improved understanding and global collaboration
Eleven Labs Inc. US Text and audio data submitted for speech processing AI-based voice generation and audio processing to support voice-enabled features
Embedly (A Medium US Links created by customer for preview which may contain personal data if Supports with the generation of link previews so customers can review the link prior to
Corporation) embedded in the link or web page. publishing.
Exotel Techcom India Customers' and end customers' personal data including phone numbers, voice data, Inbound, outbound and omnichannel voice solutions - supporting CPaaS offering. Provides
Private Limited call recordings and transcription APIs for telecommunications structure
GFactors (OPC) India May have access to customer user, business and production environment data or Human data labelling, tagging, annotation services and translation capabilities for AI model
Private Limited additional data provided by customer training
Google APIGEE US Customer data transmitted through API requests and integrations API management and gateway services to support secure integration with external services
Google Language US Customer content and text data submitted for analysis Language detection to support automated routing, translation, and content processing
Detection
Google Neural US Any customer data that is required to be translated Translation of messages and content for multilingual support
Translation
Google Products US Any customer data that is required to be translated or subject to font configuration. Fonts: Font display configurations including changing fonts and uploading custom fonts.
(Fonts and Translate) Translate: Translation of messages/interactions for improved understanding of global
customer base as well as translation of reporting widgets for global team collaboration.
Google Vertex US Any data input by customer into the Sprinklr AI+ feature. May have access to Google Vortex provides AI-powered machine learning and generative capabilities to support
customer user, business and production environment data or additional data Sprinklr AI+ features. Performs limited and specific services for customers who require
provided by customer. specific support for AI model customization. Provides human data labelling, tagging and
annotation services as well as translation capabilities.
Google Vision AI US Image and video data submitted for analysis Image recognition and analysis to extract insights and support visual content features
Itteco Software Corp. Canada Links created by customer for preview which may contain personal data if Supports with the generation of link previews so customers can review the link prior to
d/b/a Iframely embedded in the link or web page. publishing.
Mailgun US Customer contact data and message content used for email communications Supports sending and delivery of transactional and notification emails
Mayflower Language India May have access to customer user, business and production environment data or Sprinklr engages third parties to perform limited and specific services for customers who
Service Private additional data provided by customer. require specific support for AI modeling and training. This entity provides human data
Limited labelling, tagging and annotation services as well as translation capabilities.
Metascan US File content and attachment data submitted for scanning Security scanning of files and attachments to detect malware or threats
Okta EU/US User authentication data (e.g. login credentials, identity information) Identity and access management including authentication and secure user access to the
platform
Open AI, LLC US Any data input by customer into the Sprinklr AI+ feature. May have access to Open AI supports Sprinklr AI+ generative AI capabilities. Performs limited and specific
customer user, business and production environment data or additional data services for customers who require support for AI model customization. Provides human
provided by customer. data labelling, tagging and annotation services as well as translation capabilities.
Ozonetel US/India Ozonetel has access to customers' and end customers' personal data as needed to Inbound, outbound and omnichannel voice solutions - supporting our Communications
deliver the voice or SMS capabilities between them, this may include phone Platform as a Service (“CPaaS”) offering.
numbers, voice data, call recordings and transcription.
Plainly UK, Serbia Any content uploaded to the dynamic video template for dynamic video creation. End to end video creation and automation. Allows text, graphics, and music to be added to
videos created in Asset Manager.
Qdrant Germany Vectorized representations of customer data (e.g. embeddings derived from content Vector database services to support semantic search, retrieval, and AI-driven features
or interactions)
SendGrid US Any data sent via integrated email sources. Simple Mail Transfer Protocol to enable the integration and sending of emails across
networks between you and your customers or others.
Shotstack Australia Any content uploaded to the dynamic video template for dynamic video creation. End to end video creation and automation. Allows text, graphics, and music to be added to
videos created in Asset Manager.
Signalwire US, EU, CH, or Signalwire has access to customers' and end customers' personal data as needed to Inbound, outbound and omnichannel voice solutions - supporting our CPaaS offering, as
UK deliver the voice or SMS capabilities between them, this may include phone well as SMS messaging capabilities.
numbers, voice data, call recordings and transcription.
Snowflake Global Customer data stored within platform data warehouses (e.g. structured business, Data warehousing and analytics to support reporting, insights, and data processing
user, and interaction data) capabilities
Twilio, Inc. US Twilio has access to customers' and end customers' personal data as needed to Inbound, outbound and omnichannel voice solutions - supporting our CPaaS offering.
deliver the voice or SMS capabilities between them, this may include phone Twilio's development platform provides the APIs so that Sprinklr can access the
numbers, voice data, call recordings and transcription. telecommunications structure.
WalkMe US/Europe Application name and version and username, email address and WalkMe-log-in WalkMe is a Digital Adoption Platform is used to drive platform adoption by launching in-
credentials platform onboarding guides, release updates, announcements etc for Sprinklr users
Zoom Video US Zoom has access to customers' and end customers' personal data as needed to Video calling solution on live chat using Zoom.
Communications, Inc. deliver the voice capabilities between them, this may include phone numbers, voice
data, video data, call recordings and transcription.
Zuru Services LLP India May have access to customer user, business and production environment data or Sprinklr engages third parties to perform limited and specific services for customers who
additional data provided by customer. require specific support for AI modelling and training. This entity provides human data
labelling, tagging and annotation services as well as translation capabilities.
Hosting Subprocessors
SUBPROCESSOR
PROCESSING REGION DATA PROCESSED SUBPROCESSOR SERVICE
ENTITY
Microsoft Azure US, EU, CH, Qatar All customer data in platform as per Sprinklr engages third party cloud hosting/data storage providers to host the Sprinklr platform, including
DPA. your specific customer environment. Your data hosting location is indicated on your Order Form and the
AWS US, Aus, UAE, UK, Ireland, Germany*, regions supported are listed under Processing Region.
India
* Early Access defaults to Germany
Google LLC US, Germany, KSA
Sprinklr Affiliates
SUBPROCESSOR ENTITY PROCESSING REGION DATA PROCESSED SUBPROCESSOR SERVICE
Sprinklr Denmark ApS Denmark Customer contact data, customer user data and Account support, security, consulting or managed
any data within the production environment as services, software development, quality assurance,
Sprinklr France France
required and permissioned by customer. engineering and customer success management.
Sprinklr Germany GmbH Germany
Unified-CXM Ireland Ltd. Ireland
Sprinklr Italia SRL Italy
Sprinklr Netherlands BV Amsterdam
Sprinklr Software Iberia S.L.U. Spain
Sprinklr Switzerland GmbH (Sprinklr Switzerland
Switzerland Sarl)
Unified-CXM AB (Sweden) Sweden
Sprinklr UK Ltd. UK
Sprinklr India Private Limited India
Sprinklr Australia Pty. Ltd. Australia
Sprinklr Singapore PTE. Ltd. Singapore
Sprinklr Korea LLC Korea
Sprinklr Japan K.K. Japan
Sprinklr Gulf UAE
Sprinklr (Brasil) Ltda. Brazil
Sprinklr Canada Inc. Canada
Sprinklr Doha QFC Branch Qatar
Sprinklr Middle East and North Africa Kingdom of Saudi Arabia
Regional Headquarter
Sprinklr, Inc. (where contract is US
between Customer and another
Sprinklr affiliate)
Implementation and Managed Service Subprocessors
SUBPROCESSOR ENTITY PROCESSING REGION DATA PROCESSED SUBPROCESSOR SERVICE
Accenture Global depending on customer requirements May have access to customer user, business Consulting, Success Management,
and production environment data dependent on Implementation Services, Managed Services
BearingPoint GmbH Germany
permissions granted and services required by
Boomg Consulting Ltd UK the customer.
Cleargoals US
Crystal Technology Services India
Deloitte Consulting LLP Global depending on customer requirements
E-Contact US, South America
Enhanced Software Solutions Pvt. Ltd. India
Infinit.cx Germany
Infosys Limited India
Integration Services and Technologies UAE, Egypt, KSA
(IST Networks)
Interaxa Brasil Tecnologia E Informatica Ltda. Argentina
iOPEX Technologies, Inc. US
iSpatial Techno Solutions (IST) LLC UAE
JeffreyM Consulting, LLC US
Kinship Digital Pty Limited US, Australia
Mindgraph Pte. Ltd. Singapore, Malaysia, Indonesia, Philippines
Miratech, Inc. US
NTT Data Deutschland SE Germany
NTT Data Intellilink Corp Japan
NTT Data UK LTD UK
Premium Blend Consulting Canada, US
Raffish Agency Netherlands
Raptor CX Consultancy FZCO UAE
Rocketlane Corp. US
saasgenie, Inc. US
SAMY Alliance Spain
SMT Brazil
SolutionsATI Consulting, Inc. US
Systems Arabia KSA
Tata Consultancy Services Limited India
Tech Mahindra Germany
Touchflows France
Trellist US
Unify Technologies India
Watch and Act Spain, Portugal
Workrails US
Zill Consulting Ireland
This pdf list of Sprinklr's subprocessors is current as of
June 15, 2026. Please always cross refer to our
subprocessor page at www.sprinklr.com/subprocessors
for the most up to date list of all subprocessors.