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Skip to navigationSkip to main content Verint Trust Center 🔗 Read Our Responsible AI PrinciplesOpens in new tab Privacy PolicyOpens in new tab Verint’s Trust Center provides our customers and partners with information and materials that can be used to better understand how Verint offerings address compliance requirements when deployed. Within our Trust Center you will find materials that address legal, privacy and artificial intelligence topics. For the moment, the Trust Center will continue to provide legacy Calabrio materials but as Calabrio and Verint continue to integrate and evolve as a one business, further materials from Verint will appear in the Trust Center. At present, customers and partners should continue to find Verint’s compliance materials at www.verint.comOpens in new tab or Verint ConnectOpens in new tab. Compliance ISO 27001:2022 ISO/IEC 42001:2023 (Calabrio) SOC 2 PCI-DSS 4.0 GDPR CCPA HIPAA FedRAMP Rev. 5 StateRAMP TX-RAMP Resources View all Verint (Public Materials) Verint Responsible and Ethical AI White Paper Opens in new tab Verint Supported Commercial and FOSS AI Models Opens in new tab Verint Data Processing Instructions Opens in new tab Verint Product Certification - Security Standards/Framework Compliance Opens in new tab View 6 more Verint AI Transparency Guides Transcription Post-Call: AI Transparency Guide Biometric Voice Signature: AI Transparency Guide Contextual Question Answering: AI Transparency Guide Transcription - Real-Time: AI Transparency Guide View 24 more Calabrio Artificial intelligence (AI) Calabrio ONE AI Data Flow Diagram Calabrio WFM Agent Assist AI Transparency Note Calabrio Security Certifications Calabrio SOC2 Type II Audit Report Calabrio ISO 27001 Certificate Calabrio ISO 27001 SOA Calabrio ISO 42001 Certificate View 3 more Calabrio Legal Resources Calabrio W-9 Calabrio Certificate of Insurance 2026 Calabrio DPA for EULA (Cloud) (rev 07232025) View 1 more Calabrio TIA Calabrio TIA (India) Calabrio TIA (USA) Controls View all Calabrio Organizational Security Enterprise Risk Management Audit Reports Background Checks View 7 more Calabrio Organizational Security controls Calabrio Product Security Penetration Testing Change Management DevSecOps View 3 more Calabrio Product Security controls Calabrio Business Continuity Data Backups DR Testing Capacity Management Auto-Scale View 2 more Calabrio Business Continuity controls Calabrio Infrastructure Security Encryption at Rest Encryption In Flight Vulnerability Assessment View 11 more Calabrio Infrastructure Security controls Calabrio Data Privacy Data Privacy Framework Privacy Policy Calabrio Government FedRAMP TX-RAMP StateRAMP Subprocessors View all Verint Data Processing Instructions The data processing instructions document describes the way in which Verint processes personal data for its offerings and includes disclosure of the third party subprocessors it engages during service provision. Link Here: https://www.verint.com/wp-content/uploads/Verint-Data-Processing-Instructions.pdfOpens in new tab Verint Hosted Solutions Americas Subrocessors • The provision of SaaS Services may require the appointment of one of the Subprocessors named below to provide the relevant Hosted Environment. Americas Hosting Data Center for Americas - AWS Cloud Services: US-EAST/WEST - Microsoft Azure Cloud Services: East US / West US - Google Cloud Services: US East 4 / US West 1 Link Here: https://www.verint.com/wp-content/uploads/Verint-Data-Processing-Instructions.pdfOpens in new tab Verint Hosted Solutions APAC Subprocessors • The provision of SaaS Services may require the appointment of one of the Subprocessors named below to provide the relevant Hosted Environment. APAC Hosting Data Center for APAC - AWS Cloud Services: Sydney - Microsoft Azure Cloud Services: Australia East - Google Cloud Services: Australia-southeast1 Link Here: https://www.verint.com/wp-content/uploads/Verint-Data-Processing-Instructions.pdfOpens in new tab Verint Hosted Solutions EMEA - EU Subprocessors • The provision of SaaS Services may require the appointment of one of the Subprocessors named below to provide the relevant Hosted Environment. EMEA - EU Hosting Data Center for EMEA – EU - AWS Cloud Services: Frankfurt - Microsoft Azure Cloud Services: France Central (Paris) - Google Cloud Services: Europe-west3 (Frankfurt) Link Here: https://www.verint.com/wp-content/uploads/Verint-Data-Processing-Instructions.pdfOpens in new tab FAQ View all Updates View all Privacy Data Processing Instructions Updated Published August 17, 2026 As Verint continues to evolve as a single business, Verint has published its combined data processing instructions to enable customers to have greater visibility about Verint's solution portfolio. Nothing has changed but the combined processing instructions will facilitate usage of all of the Verint solution portfolio globally. You do not need to take any action and the updated data processing instructions can be found here : https://www.verint.com/wp-content/uploads/Verint-Data-Processing-Instructions.pdfOpens in new tab Privacy Verint Group added as Sub Processor Published March 18, 2026 Dear Calabrio Customer, Calabrio/Verint Cloud Platform Evolves As Calabrio & Verint continue to operate a single combined company, we are making enhancements across the Calabrio cloud platform in the coming months. This includes consolidating shared cloud services, upgrading underlying technology components, and streamlining to improve reliability, performance and the overall customer experience. We will continue to comply with data privacy requirements as we make these changes. Please see the Calabrio Trust CenterOpens in new tab for further details. You do not need to take any action in response to this notice but should you have any concerns please contact privacy@calabrio.com. General AI Principles & FAQ added to trust center Published May 19, 2025 Calabrio has published our AI principles and FAQ to trust.calabrio.com General New sub-processors added Published February 28, 2025 OpenAi - www.openai.comOpens in new tab Anthropic - www.anthropic.comOpens in new tab Snowflake - www.snowflake.comOpens in new tab