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Skip to navigationSkip to main content security@matomo.org Privacy PolicyOpens in new tab Welcome to the InnoCraft's Trust Centre. As the provider of Matomo, we are committed to transparency, security and data protection. InnoCraft is ISO/IEC 27001 certified and operates a comprehensive Information Security Management System (ISMS) to safeguard the confidentiality, integrity and availability of data. Our approach is privacy-first by design, giving you full control while meeting rigorous security and compliance standards. Compliance ISO 27001:2022 Resources View all ISO27001:2022 Certificate Matomo Privacy User Guide Opens in new tab Matomo Security User Guide Opens in new tab CNIL consent-exempt configuration of Matomo Analytics Opens in new tab Matomo Cloud DPA Opens in new tab Controls View all Infrastructure security Information security for use of cloud services Information transfer Use of cryptography View 19 more Infrastructure security controls Organizational security Determining the scope of the information security management system Inventory of information and other associated assets Return of assets View 17 more Organizational security controls Product security Access to source code Secure development life cycle Secure coding View 3 more Product security controls Internal security procedures Redundancy of information processing facilities Planning of Changes Installation of software on operational systems View 45 more Internal security procedures controls Data and privacy Acceptable use of information and other associated assets Classification of information Labelling of information View 4 more Data and privacy controls Subprocessors View all Amazon Web Service EMEA SARL • Cloud provider EU ( Frankfurt, Germany; Dublin, Ireland) Secure infrastructure for servers and databases and logs Secure CDN (Content Delivery Network) to store and deliver JavaScript files. This service is provided by AWS Europe. The use of the CDN feature is optional and can be disabled. Visitors are sent to a server closest to their region (traffic from the EU stays in the EU). DPA: https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdfOpens in new tab Oblivion Cloud Control B.V (part of Xebia Group B.V) • AWS solution provider The Netherlands Secure infrastructure management IT consulting services and support services DPA available on request Tideways GmBH • Application Performance Monitoring (APM) Germany Improved observability, performance issue detection, and troubleshooting for Matomo Cloud DPA available on request FAQ