Snapshot 139525
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Twilio Services Issues related to Twilio’s Software External Connectivity Issues found outside of Twilio’s Network Zipwhip Gateway Issues related to Zipwhip's Services Scheduled maintenance System Metrics Subscribe to UpdatesSubscribe Issue with 500 Errors on Porting Request Submissions Subscribe Investigating - Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Oct 22, 2026 - 10:10 PDT SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes Subscribe Monitoring - We have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 22, 2026 - 10:04 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 22, 2026 - 01:34 PDT Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 21, 2026 - 17:33 PDT Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 21, 2026 - 13:33 PDT Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 2026 - 11:32 PDT Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 2026 - 10:32 PDT Identified - Twilio customers may be experiencing SMS delivery delays from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 2026 - 09:32 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 2026 - 09:10 PDT Potential Issue with Realtime Transcriptions and Deepgram Subscribe Investigating - Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details. Oct 22, 2026 - 09:32 PDT SMS Delivery Delays and Failures from Twilio to Malitel Mali Subscribe Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 22, 2026 - 09:13 PDT Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 22, 2026 - 08:12 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 22, 2026 - 06:42 PDT Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 22, 2026 - 05:42 PDT Hosted Numbers OTP Call Delivery Delays Subscribe Update - We continue investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 2 hours or as soon as more information becomes available. Oct 22, 2026 - 09:01 PDT Update - We are investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 1 hour or as soon as more information becomes available. Oct 22, 2026 - 08:01 PDT Investigating - Our monitoring systems have detected a potential issue with OTP calls for Hosted SMS Verification. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Oct 22, 2026 - 07:56 PDT Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand Subscribe Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 22, 2026 - 05:46 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 21, 2026 - 05:39 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 20, 2026 - 05:38 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 19, 2026 - 05:37 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 18, 2026 - 05:24 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 17, 2026 - 05:23 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 16, 2026 - 05:23 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 15, 2026 - 13:22 PDT Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 15, 2026 - 05:22 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 15, 2026 - 01:20 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 14, 2026 - 23:20 PDT Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 14, 2026 - 22:12 PDT Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 14, 2026 - 20:08 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 14, 2026 - 10:10 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 14, 2026 - 02:09 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 13, 2026 - 22:08 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 13, 2026 - 20:02 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available. Oct 13, 2026 - 19:01 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 13, 2026 - 18:59 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 13, 2026 - 02:59 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 12, 2026 - 18:58 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 12, 2026 - 14:57 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 12, 2026 - 12:56 PDT Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 12, 2026 - 11:56 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 12, 2026 - 11:55 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 12, 2026 - 07:54 PDT Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 12, 2026 - 05:53 PDT Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 12, 2026 - 04:53 PDT MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States Subscribe Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 22, 2026 - 05:05 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 21, 2026 - 04:59 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 20, 2026 - 04:53 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 19, 2026 - 04:42 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 18, 2026 - 04:31 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 17, 2026 - 04:30 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 16, 2026 - 04:24 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 15, 2026 - 04:24 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 14, 2026 - 04:23 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 13, 2026 - 04:17 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 12, 2026 - 04:11 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 11, 2026 - 04:10 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 10, 2026 - 04:04 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 09, 2026 - 03:57 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 08, 2026 - 03:56 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 07, 2026 - 03:54 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 06, 2026 - 03:48 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 05, 2026 - 03:45 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 04, 2026 - 03:44 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 03, 2026 - 03:44 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 02, 2026 - 03:39 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 01, 2026 - 03:39 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 30, 2026 - 03:38 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 29, 2026 - 03:38 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 28, 2026 - 03:31 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 27, 2026 - 03:31 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available. Sep 26, 2026 - 11:25 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available. Sep 26, 2026 - 03:24 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Sep 25, 2026 - 23:20 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Sep 25, 2026 - 21:17 PDT Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Sep 25, 2026 - 20:16 PDT SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy Subscribe Update - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. Oct 22, 2026 - 03:46 PDT Update - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. Oct 21, 2026 - 11:45 PDT Update - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 21, 2026 - 03:45 PDT Update - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 20, 2026 - 23:39 PDT Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 2026 - 21:33 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 20, 2026 - 05:18 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 20, 2026 - 01:17 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 2026 - 23:17 PDT Identified - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 2026 - 22:17 PDT Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 2026 - 20:14 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 2026 - 19:32 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 2026 - 17:32 PDT Identified - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 2026 - 16:31 PDT Update - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 2026 - 14:44 PDT Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 2026 - 12:43 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 2026 - 10:54 PDT Identified - Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 2026 - 09:54 PDT Investigating - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 2026 - 09:53 PDT Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel Subscribe Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 22, 2026 - 03:19 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 21, 2026 - 11:18 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 21, 2026 - 03:16 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 20, 2026 - 23:16 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 2026 - 21:10 PDT Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 2026 - 20:10 PDT SMS Delivery Delays from Twilio Short Codes to Multiple Networks in India Subscribe Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 22, 2026 - 00:41 PDT Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 21, 2026 - 16:39 PDT Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 21, 2026 - 12:36 PDT Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 2026 - 10:35 PDT Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 2026 - 09:34 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 2026 - 09:33 PDT MMS Delivery Failures From A Subset Of Network Subscribers In Australia To Twilio Australia Phone Numbers Subscribe Update - Our team continues to investigate MMS delivery issues from a subset of Australian network subscribers to Twilio Australia Phone Numbers. Media within our documented limit (<1MB) is delivering as intended. Media exceeding 1MB is processed on a best-effort basis and may encounter delays, delivery failures, or duplicate messages. We recommend keeping all attachments under 1MB. We will provide another update in 24 hours or as soon as more information becomes available. Oct 14, 2026 - 00:19 PDT Update - Our team continues to investigate MMS delivery issues from a subset of Australian network subscribers to Twilio Australia Phone Numbers. Media within our documented limit (<1MB) is delivering as intended. Media exceeding 1MB is processed on a best-effort basis and may encounter delays, delivery failures, or duplicate messages. We recommend keeping all attachments under 1MB. We will provide another update in 24 hours or as soon as more information becomes available. Oct 13, 2026 - 23:13 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 12, 2026 - 22:40 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 11, 2026 - 22:48 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 10, 2026 - 21:33 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 09, 2026 - 21:20 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 08, 2026 - 21:17 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 07, 2026 - 20:57 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 06, 2026 - 20:28 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 05, 2026 - 19:28 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 04, 2026 - 16:47 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 03, 2026 - 16:46 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 02, 2026 - 16:44 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 01, 2026 - 16:00 PDT Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 30, 2026 - 14:33 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 29, 2026 - 13:08 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 28, 2026 - 08:47 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 27, 2026 - 08:45 PDT Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 26, 2026 - 08:42 PDT Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 25, 2026 - 08:21 PDT Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 24, 2026 - 08:07 PDT Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 23, 2026 - 08:03 PDT Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 22, 2026 - 05:01 PDT Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 21, 2026 - 04:59 PDT Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 20, 2026 - 04:57 PDT Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 19, 2026 - 04:01 PDT Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 18, 2026 - 04:00 PDT Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 17, 2026 - 03:22 PDT Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 16, 2026 - 03:18 PDT Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 15, 2026 - 03:15 PDT Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 14, 2026 - 03:15 PDT Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 13, 2026 - 03:14 PDT Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 12, 2026 - 03:11 PDT Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available. Sep 11, 2026 - 16:45 PDT Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available. Sep 11, 2026 - 16:45 PDT Update - We are continuing to investigate this issue. Sep 11, 2026 - 16:44 PDT Update - We are continuing to investigate this issue. Sep 11, 2026 - 16:44 PDT Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available. Sep 11, 2026 - 11:08 PDT Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available. Sep 11, 2026 - 02:12 PDT Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Sep 10, 2026 - 22:09 PDT Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Sep 10, 2026 - 20:08 PDT Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 10, 2026 - 19:05 PDT Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 07, 2026 - 12:09 PDT Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 06, 2026 - 11:24 PDT Investigating - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available. Sep 05, 2026 - 11:23 PDT Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Sep 04, 2026 - 19:20 PDT Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Sep 04, 2026 - 11:04 PDT Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Sep 04, 2026 - 06:19 PDT Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Sep 04, 2026 - 04:02 PDT Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Sep 04, 2026 - 02:43 PDT SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China Subscribe Monitoring - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally. Oct 09, 2026 - 08:35 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 09, 2026 - 07:31 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 09, 2026 - 03:25 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 09, 2026 - 01:05 PDT Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 09, 2026 - 00:05 PDT Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 08, 2026 - 23:42 PDT Uptime over the past 90 days. View historical uptime. PROGRAMMABLE MESSAGING Degraded Performance MMS Operational SMS Operational SMPP Operational WhatsApp Messaging Operational Notify Operational Conversations Operational Messaging Insights Operational Messaging Services Operational Content API Operational Toll-free verification Operational RCS Messaging Degraded Performance Programmable Messaging API Operational Intelligent Alerts Operational PROGRAMMABLE VOICE US1 Operational PSTN US1 Operational SIP Interface US1 Operational Client Web US1 Operational Client Mobile US1 Operational Conference US1 Operational Recording US1 Operational Queue US1 Operational Text-to-Speech US1 Operational Recording Transcriptions US1 Operational TwiML US1 Operational Voice Insights US1 Operational Speech Recognition (Gather Speech) US1 Operational Realtime Transcriptions US1 Operational Pay US1 Operational Media Streams US1 Operational Dialogflow US1 Operational ConversationRelay US1 Operational Voice REST API US1 Operational PROGRAMMABLE VOICE AU1 Operational PSTN AU1 Operational SIP Interface AU1 Operational Client Web AU1 Operational Client Mobile AU1 Operational Conference AU1 Operational Recording AU1 Operational Queue AU1 Operational Text-to-Speech AU1 Operational Recording Transcriptions AU1 Operational TwiML AU1 Operational Voice Insights AU1 Operational Speech Recognition (Gather Speech) AU1 Operational Realtime Transcriptions AU1 Operational Pay AU1 Operational Media Streams AU1 Operational ConversationRelay AU1 Operational Voice REST API AU1 Operational PROGRAMMABLE VOICE IE1 Operational PSTN IE1 Operational SIP Interface IE1 Operational Client Web IE1 Operational Client Mobile IE1 Operational Conference IE1 Operational Recording IE1 Operational Queue IE1 Operational Text-to-Speech IE1 Operational Recording Transcriptions IE1 Operational TwiML IE1 Operational Voice Insights IE1 Operational Speech Recognition (Gather Speech) IE1 Operational Realtime Transcriptions IE1 Operational Pay IE1 Operational Media Streams IE1 Operational ConversationRelay IE1 Operational Voice REST API IE1 Operational ACCOUNT SECURITY Operational Authy 2FA Operational Verify Operational Authy App Operational Lookup Operational Verify Events Operational ELASTIC SIP TRUNKING US1 Operational Origination US1 Operational Termination US1 Operational ELASTIC SIP TRUNKING AU1 Operational Origination AU1 Operational Termination AU1 Operational ELASTIC SIP TRUNKING IE1 Operational Origination IE1 Operational Termination IE1 Operational TaskRouter Operational FLEX Operational Flex Agent Copilot Operational Flex Agent Desktop Operational Flex Application Platform Operational Flex Insights Operational Flex Queue Stats Operational Flex Teams View Operational Flex Admin Console Operational Flex Routing Operational Flex Conversations Operational Flex Programmable Chat Operational Flex Programmable Voice Operational Proxy Operational Flex Plugins Operational Flex Billing Operational CONVERSATIONS Operational Conversation Orchestrator Operational Conversation Intelligence Operational Conversation Intelligence (classic) Operational Conversation Memory Operational Enterprise Knowledge Operational TWILIO EMAIL Operational Mailsend: Comms API Operational Logs Operational Dedicated IP Address Operational INTERCONNECT Operational PHONE NUMBERS Degraded Performance PROGRAMMABLE CHAT Operational PROGRAMMABLE VIDEO Operational Group Rooms Operational Peer-to-Peer Rooms Operational Recordings Operational Compositions Operational Network Traversal Service Operational Go Rooms Operational Video Insights Operational Realtime Transcriptions Operational PROXY Operational SERVERLESS Operational Studio Operational Functions Operational Assets Operational TwiML Bins Operational Sync Operational DEVELOPER TOOLS Operational Console Operational Event Streams Operational Debugger & Alarms Operational Documentation Operational REST API Operational Bulk Export Operational TWILIO PLATFORM Operational Billing Operational Customer Support Center Operational Other Operational Account Insights Operational Trust Hub Operational Organization Operational CARRIER NETWORK Degraded Performance SMS Long Code, North America Operational MMS Long Code, North America Degraded Performance SMS Short Code, North America Operational MMS Short Code, North America Operational SMS Toll-Free, North America Operational MMS Toll-Free, North America Operational Voice, North America Operational Voice, Latin America Operational SMS, Latin America Operational Voice, APAC Degraded Performance SMS, APAC Operational MMS, APAC Degraded Performance Voice, Europe Operational SMS, Europe Operational Voice, Middle East & Africa Degraded Performance SMS, Middle East & Africa Degraded Performance Verify Silent Network Auth Operational Lookup Identity Match Operational Lookup Line Type Intelligence [Legacy API] Degraded Performance Lookup Line Type Intelligence [Twilio API] Operational Lookup SIM Swap Operational Legacy Identity MatchAndAttributes Operational FRONTLINE Operational Sender ID Operational ZIPWHIP MESSAGING Operational SMS Long Code, North America Operational MMS Long Code, North America Operational SMS Toll-Free, North America Operational MMS Toll-Free, North America Operational ZIPWHIP TOOLS Operational Zipwhip Provisioner Dashboard and API Operational Zipwhip Support Ticketing Operational Toll-Free Verification Portal Operational SendGrid Mail Sending Operational API v3 Operational SMTP Operational API v2 Operational SendGrid Marketing Campaigns Operational SendGrid Webhooks Operational Event Webhooks Operational Parse API Operational SendGrid API Operational SendGrid Website Operational SendGrid Statistics Operational SendGrid Email Activity Operational SendGrid Partners Operational SendGrid Billing Operational SendGrid Legacy Marketing Campaigns Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance Multiple Destination SMS Carrier Partner Maintenance Oct 22, 2026 11:30-14:30 PDT Our SMS carrier partner in India, the United Arab Emirates and Pakistan is conducting a planned maintenance from 22 October 2026 at 11:30 PDT until 22 October 2026 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from India, United Arab Emirates and Pakistan handsets. Posted on Oct 15, 2026 - 07:25 PDT Russia SMS Carrier Maintenance - MegaFon Oct 22, 2026 13:00-17:00 PDT The MegaFon network in Russia is conducting a planned maintenance from 22 October 2026 at 13:00 PDT until 22 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets. Posted on Oct 21, 2026 - 05:39 PDT Russia SMS Carrier Maintenance - Gazprombank Mobile Oct 22, 2026 13:00-14:00 PDT The Gazprombank Mobile network in Russia is conducting a planned maintenance from 22 October 2026 at 13:00 PDT until 22 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets. Posted on Oct 19, 2026 - 20:06 PDT Kazakhstan SMS Carrier Maintenance - Tele2 Oct 22, 2026 15:00-21:00 PDT The Tele2 network in Kazakhstan is conducting a planned maintenance from 22 October 2026 at 15:00 PDT until 22 October 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Posted on Oct 22, 2026 - 04:30 PDT Italy SMS Carrier Partner Maintenance Oct 22, 2026 23:30 - Oct 23, 2026 00:30 PDT Our SMS carrier partner in Italy is conducting a planned maintenance from 22 October 2026 at 23:30 PDT until 23 October 2026 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Italy handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Posted on Oct 22, 2026 - 09:11 PDT Block Suppressions Maintenance Oct 24, 2026 14:00-16:00 PDT Update - This maintenance has been rescheduled. In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 24, 2026 from 14:00 until 16:00 PDT. During this time, customers may experience issues with public endpoints for blocks and delays to updating block lists. Mail sending functionality will remain fully operational. Thank you for your patience through this maintenance. Oct 15, 2026 - 16:07 PDT Scheduled - In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 17, 2026 from 14:00 until 16:00 PDT. During this time, customers may experience issues with public endpoints for blocks and delays to updating block lists. Mail sending functionality will remain fully operational. Thank you for your patience through this maintenance. Oct 05, 2026 - 13:19 PDT Marketing Campaign Stats Maintenance Oct 24, 2026 16:00-20:00 PDT We will be performing a scheduled maintenance on the Marketing Campaigns Stats database on Saturday, October 24, 2026 from 16:00 until 20:00 PDT. During this time, incoming Single Send and Automation statistics will be delayed. Requests for Marketing Campaigns stats will also be temporarily unavailable while we perform the maintenance. This does not impact mail send. Thank you for your patience during this maintenance. Posted on Oct 08, 2026 - 13:34 PDT Philippines SMS Carrier Maintenance - Globe Telecom Oct 25, 2026 12:00-14:00 PDT The Globe Telecom network in the Philippines is conducting a planned maintenance from 25 October 2026 at 12:00 PDT until 25 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets. Posted on Oct 09, 2026 - 10:19 PDT Singapore SMS Carrier Maintenance - StarHub Oct 26, 2026 10:00-14:00 PDT The StarHub network in Singapore is conducting a planned maintenance from 26 October 2026 at 10:00 PDT until 26 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to StarHub Singapore handsets. Posted on Oct 22, 2026 - 01:52 PDT Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Oct 26, 2026 11:20-14:00 PDT The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 26 October 2026 at 11:20 PDT until 26 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets. Posted on Oct 20, 2026 - 06:49 PDT Russia SMS Carrier Maintenance - Tele2 Oct 26, 2026 13:00-17:00 PDT The Tele2 network in Russia is conducting a planned maintenance from 26 October 2026 at 13:00 PDT until 26 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets. Posted on Oct 02, 2026 - 07:46 PDT United States Account Security Service Partner Maintenance Oct 26, 2026 19:00 - Oct 27, 2026 04:00 PDT Our service partner is conducting a planned maintenance from 26 October 2026 at 19:00 PDT until 27 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States. Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes Posted on Oct 20, 2026 - 16:04 PDT Portugal SMS Carrier Partner Maintenance Oct 27, 2026 15:00-16:30 PDT Our SMS carrier partner in Portugal is conducting a planned maintenance from 27 October 2026 at 15:00 PDT until 27 October 2026 at 16:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets. Posted on Oct 21, 2026 - 13:43 PDT United States SMS Carrier Maintenance - Verizon Oct 27, 2026 21:00 - Oct 28, 2026 02:00 PDT The Verizon network in the United States is conducting a planned maintenance from 27 October 2026 at 21:00 PDT until 28 October 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Verizon United States handsets. Posted on Oct 19, 2026 - 21:29 PDT France SMS Carrier Partner Maintenance Oct 28, 2026 04:00-06:00 PDT Our SMS carrier partner in France is conducting a planned maintenance from 28 October 2026 at 04:00 PDT until 28 October 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets. Posted on Oct 21, 2026 - 10:05 PDT Russia SMS Carrier Maintenance - Tele2 Oct 28, 2026 13:00-17:00 PDT The Tele2 network in Russia is conducting a planned maintenance from 28 October 2026 at 13:00 PDT until 28 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets. Posted on Oct 02, 2026 - 07:46 PDT United States SMS and MMS Carrier Partner Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes. Posted on Sep 29, 2026 - 08:15 PDT United States and Canada Twilio SMS and MMS Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers. Posted on Sep 04, 2026 - 00:24 PDT United States SMS Carrier Maintenance - Verizon Oct 28, 2026 21:00-22:00 PDT The Verizon network in the United States is conducting a planned maintenance from 28 October 2026 at 21:00 PDT until 28 October 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets. Posted on Oct 19, 2026 - 23:06 PDT Japan SMS Carrier Partner Maintenance Oct 29, 2026 12:00-13:00 PDT Our SMS carrier partner in Japan is conducting a planned maintenance from 29 October 2026 at 12:00 PDT until 29 October 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to NTT docomo Japan handsets. Posted on Oct 15, 2026 - 04:17 PDT Qatar SMS Carrier Maintenance - Vodafone Nov 2, 2026 13:00-19:00 PST The Vodafone network in Qatar is conducting a planned maintenance from 02 November 2026 at 13:00 PST until 02 November 2026 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets. Posted on Oct 14, 2026 - 19:45 PDT United States and Canada Twilio SMS and MMS Maintenance Nov 4, 2026 20:00 - Nov 5, 2026 00:00 PST Twilio is conducting a planned maintenance from 04 November 2026 at 20:00 PST until 05 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers. Posted on Oct 20, 2026 - 17:17 PDT United States and Canada Twilio SMS and MMS Maintenance Nov 11, 2026 20:00 - Nov 12, 2026 00:00 PST Twilio is conducting a planned maintenance from 11 November 2026 at 20:00 PST until 12 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers. Posted on Oct 20, 2026 - 19:19 PDT United States SMS Carrier Partner Maintenance Nov 16, 2026 21:00 - Nov 17, 2026 03:00 PST Our SMS carrier partner in the United States is conducting a planned maintenance from 16 November 2026 at 21:00 PST until 17 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes. Posted on Sep 30, 2026 - 13:34 PDT United States and Canada Twilio SMS and MMS Maintenance Nov 18, 2026 20:00 - Nov 19, 2026 00:00 PST Twilio is conducting a planned maintenance from 18 November 2026 at 20:00 PST until 19 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers. Posted on Oct 20, 2026 - 19:19 PDT United States SMS Carrier Partner Maintenance Nov 18, 2026 21:00 - Nov 19, 2026 03:00 PST Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2026 at 21:00 PST until 19 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes. Posted on Sep 30, 2026 - 16:04 PDT United States and Canada Twilio SMS and MMS Maintenance Nov 23, 2026 20:00 - Nov 24, 2026 00:00 PST Twilio is conducting a planned maintenance from 23 November 2026 at 20:00 PST until 24 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers. Posted on Oct 20, 2026 - 19:20 PDT System Metrics Month Week Day API Response Time - North America Fetching API Response Time - Europe Fetching Past Incidents Oct 22, 2026 Philippines SMS Carrier Maintenance - Globe Telecom Completed - The scheduled maintenance has been completed. Oct 22, 10:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 22, 08:00 PDT Scheduled - The Globe Telecom network in the Philippines is conducting a planned maintenance from 22 October 2026 at 08:00 PDT until 22 October 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets. Oct 19, 16:09 PDT Intelligent Alerts Delivery Issues Resolved - The issue affecting intelligent alert notifications for messaging metric anomalies has been resolved, and the service is functioning normally at this time Oct 22, 09:27 PDT Investigating - We are currently experiencing an issue with Intelligent Alerts. Alert notifications for messaging metric anomalies may not be delivered while our team investigates. We will provide an update in 1 hour or as soon as more information becomes available. Oct 22, 09:01 PDT Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) and Lookup API transactions in the Netherlands are operating normally. Oct 22, 05:53 PDT Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We have observed the recovery for Lookup API transactions in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. Oct 22, 05:30 PDT Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 21, 21:17 PDT Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 21, 17:16 PDT Monitoring - We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 15:15 PDT Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 21, 14:02 PDT Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 12:02 PDT Identified - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 11:01 PDT Investigating - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 10:26 PDT SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States is operating normally. Oct 22, 03:57 PDT Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 21, 19:25 PDT Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 21, 15:20 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 13:19 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 11:11 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 10:10 PDT United States MMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 22, 03:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 23:00 PDT Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2026 at 23:00 PDT until 22 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes. Oct 20, 16:03 PDT United States SMS and MMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 22, 00:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 20:01 PDT Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes. Sep 28, 11:56 PDT United States and Canada Twilio SMS and MMS Maintenance Completed - The scheduled maintenance has been completed. Oct 22, 00:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 20:00 PDT Scheduled - Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers. Sep 4, 00:24 PDT Oct 21, 2026 Infrastructure Maintenance on the San Jose (US2) PoP Completed - The scheduled maintenance has been completed. Oct 21, 23:31 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 22:00 PDT Scheduled - Twilio will conduct infrastructure maintenance on the San Jose (US2) PoP on October 21, 2026, from 10:00pm PDT until 11:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic re-convergence for traffic routing to and from Twilio’s US2/San Jose edge location. Sep 15, 15:09 PDT Puerto Rico SMS Carrier Maintenance - Liberty Completed - The scheduled maintenance has been completed. Oct 21, 23:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 19:45 PDT Scheduled - The Liberty network in Puerto Rico is conducting an emergency maintenance from 21 October 2026 at 19:45 PDT until 21 October 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 20, 23:44 PDT SMS Delivery Delays from Twilio to MTN Nigeria Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally. Oct 21, 23:17 PDT Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 21:12 PDT Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 19:18 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 18:15 PDT United States Account Security Carrier Partner Maintenance - Verizon Wireless Completed - The scheduled maintenance has been completed. Oct 21, 23:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 20:02 PDT Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 21 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers. Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Legacy Identity MatchAndAttributes We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 21, 00:13 PDT RCS Inbound Events Delayed Resolved - RCS inbound events has been resolved and RCS Messaging, is operating normally at this time. Oct 21, 22:16 PDT Identified - We have identified the issue of delays with RCS inbound events. We are working toward a fix to restore normal service. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 21:34 PDT Investigating - We are investigating an issue with inbound RCS events. Users may experience elevated HTTP 500 and 503 status codes when receiving inbound RCS events. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 21:30 PDT Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil Resolved - The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil are operating normally. Oct 21, 21:43 PDT Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 21, 18:41 PDT Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 16:35 PDT Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 21, 15:14 PDT Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 13:14 PDT Identified - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 12:13 PDT Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. Oct 21, 01:33 PDT Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 20, 17:27 PDT Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 20, 13:25 PDT Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 11:25 PDT Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 20, 08:41 PDT Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 06:40 PDT Identified - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 05:40 PDT Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 19, 21:58 PDT Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 17:57 PDT Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 15:51 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 15:00 PDT Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 14:44 PDT Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 13:44 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 13:00 PDT Update - Twilio customers may be experiencing voice call failures, and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 12:00 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 10:33 PDT Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 09:31 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 09:29 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 07:29 PDT Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 06:29 PDT Billing Delays Resolved - Our team is analyzing the impact affecting billing processing on the Twilio platform. We apologize for the inconvenience and for any confusion this may have caused. Oct 21, 19:25 PDT Investigating - We are aware of issues affecting billing processing on the Twilio platform. Customers may experience delays or failures in these services. Our team is actively investigating. We will provide another update as soon as more information becomes available. Oct 21, 18:29 PDT Kazakhstan SMS Carrier Maintenance - Tele2 Completed - The scheduled maintenance has been completed. Oct 21, 19:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 14:01 PDT Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 21 October 2026 at 14:00 PDT until 21 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 21, 07:14 PDT Russia SMS Carrier Maintenance - MegaFon Completed - The scheduled maintenance has been completed. Oct 21, 17:02 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 13:01 PDT Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 21 October 2026 at 13:00 PDT until 21 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 21, 05:38 PDT Russia SMS Carrier Maintenance - Beeline Completed - The scheduled maintenance has been completed. Oct 21, 17:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 14:00 PDT Scheduled - The Beeline network in Russia is conducting a planned maintenance from 21 October 2026 at 14:00 PDT until 21 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets. Oct 20, 05:00 PDT Russia SMS Carrier Maintenance - Tele2 Completed - The scheduled maintenance has been completed. Oct 21, 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 13:00 PDT Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 21 October 2026 at 13:00 PDT until 21 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets. Oct 2, 07:46 PDT SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan is operating normally. Oct 21, 15:43 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 14:06 PDT Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 21, 12:59 PDT Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 10:58 PDT Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 09:49 PDT Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 09:42 PDT SMS Delivery Delays from Twilio to Orange France Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in France is operating normally. Oct 21, 15:39 PDT Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 13:41 PDT Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 21, 09:37 PDT Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 07:37 PDT Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 06:36 PDT Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 21, 04:24 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 21, 03:23 PDT Malaysia SMS Carrier Maintenance - Celcom and DiGi Completed - The scheduled maintenance has been completed. Oct 21, 15:02 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 11:00 PDT Scheduled - The Celcom and DiGi networks in Malaysia are conducting a planned maintenance from 21 October 2026 at 11:00 PDT until 21 October 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom and DiGi Malaysia handsets. Oct 16, 08:05 PDT Malaysia SMS Carrier Maintenance - DiGi and Celcom Completed - The scheduled maintenance has been completed. Oct 21, 15:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 09:00 PDT Scheduled - The DiGi and Celcom networks in Malaysia are conducting a planned maintenance from 21 October 2026 at 09:00 PDT until 21 October 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from DiGi and Celcom Malaysia handsets. Oct 16, 13:38 PDT Malaysia SMS Carrier Maintenance - Celcom and DiGi Completed - The scheduled maintenance has been completed. Oct 21, 15:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 09:01 PDT Scheduled - The Celcom and DiGi networks in Malaysia are conducting a planned maintenance from 21 October 2026 at 09:00 PDT until 21 October 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom and DiGi Malaysia handsets. Oct 19, 23:04 PDT Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Completed - The scheduled maintenance has been completed. Oct 21, 14:02 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 11:20 PDT Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 21 October 2026 at 11:20 PDT until 21 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets. Oct 20, 08:43 PDT Customer's Unable to Create New Requests for Hosting and Porting Resolved - We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved. Oct 21, 10:00 PDT Monitoring - We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available. Oct 21, 09:30 PDT Identified - Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available. Oct 21, 08:35 PDT Investigating - Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Oct 21, 08:07 PDT United States SMS and MMS Carrier Maintenance - T-Mobile Completed - The scheduled maintenance has been completed. Oct 21, 04:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 20:00 PDT Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 20 October 2026 at 20:00 PDT until 21 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes. Oct 19, 14:59 PDT United States MMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 21, 03:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 23:01 PDT Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 20 October 2026 at 23:00 PDT until 21 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 20, 15:49 PDT Venezuela SMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 21, 01:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 21, 00:00 PDT Scheduled - Our SMS carrier partner in Venezuela is conducting a planned maintenance from 21 October 2026 at 00:00 PDT until 21 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Digitel Venezuela handsets. Oct 19, 21:02 PDT Oct 20, 2026 United Kingdom Account Security Carrier Partner Maintenance - Three Completed - The scheduled maintenance has been completed. Oct 20, 23:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 21:30 PDT Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 20 October 2026 at 21:30 PDT until 20 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes Oct 14, 05:22 PDT SMS Delivery Delays from Twilio to T-Mobile Czech Republic Resolved - The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic is operating normally. Oct 20, 22:26 PDT Monitoring - We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 20:19 PDT Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 19:16 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 18:10 PDT United Kingdom Account Security Carrier Partner Maintenance - Vodafone Completed - The scheduled maintenance has been completed. Oct 20, 18:45 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 15:20 PDT Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 20 October 2026 at 15:20 PDT until 20 October 2026 at 18:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers. Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match, Lookup SIM Swap We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 20, 05:08 PDT WhatsApp Embedded Signup Configuration Failures Resolved - We have monitored and resolved the issue with WhatsApp embedded signup. All services are now operating normally at this time. Oct 20, 18:34 PDT Monitoring - Our engineers have mitigated the issue and are monitoring system performance. Updated guidance is now available in the self-sign-up flow and documentation to help customers select an existing WhatsApp Business Account by account name or a connected phone number when configuring WhatsApp senders. Customers can continue creating a new WhatsApp Business Account, and adding senders to an existing account should now proceed using the updated instructions. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 18:31 PDT Update - We have identified the issue of users being unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 4 hours or as soon as more information becomes available. Oct 20, 17:54 PDT Update - We have identified the issue of users being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, and as a workaround, customers may search by the WhatsApp Business Account name or a connected phone number instead of the account ID. We are updating customer guidance to reflect this experience. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 15:50 PDT Identified - We have identified the issue of customers being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may continue to be affected. As a workaround, customers may search by their WhatsApp Business Account name or a phone number associated with the account. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 14:50 PDT Update - We are investigating an issue with WhatsApp Embedded Signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may be affected. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead of the account ID. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 14:48 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may search for the existing WhatsApp Business Account by account name or by a connected phone number instead of selecting it by account ID. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 14:32 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may enter the existing WhatsApp Business Account name instead of the account ID during signup. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 14:17 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 13:48 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 13:32 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 13:16 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 1 hr or as soon as more information becomes available. Oct 20, 13:00 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 12:45 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 12:28 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 11:56 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 11:29 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 11:09 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 10:43 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 10:26 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 10:10 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 09:47 PDT Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account and add senders there. We will provide another update in 15 minutes or as soon as more information becomes available. Oct 20, 09:29 PDT Investigating - We are investigating an issue with WhatsApp Business API sender configuration. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 08:43 PDT Kazakhstan SMS Carrier Maintenance - Beeline Completed - The scheduled maintenance has been completed. Oct 20, 18:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 12:00 PDT Scheduled - The Beeline network in Kazakhstan is conducting a planned maintenance from 20 October 2026 at 12:00 PDT until 20 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Kazakhstan handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 19, 21:24 PDT United States MMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 20, 18:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 14:00 PDT Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 20 October 2026 at 14:00 PDT until 20 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 19, 15:01 PDT SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates is operating normally. Oct 20, 17:35 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 15:32 PDT Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 15:08 PDT Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 14:04 PDT Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 13:45 PDT Twilio Infrastructure Maintenance on the London (IE1) PoP Completed - The scheduled maintenance has been completed. Oct 20, 16:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 15:30 PDT Scheduled - Twilio will conduct infrastructure maintenance on the London (IE1) PoP on October 20, 2026, from 3:30pm PDT until 4:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location. Oct 11, 15:28 PDT Vietnam SMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 20, 14:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 10:00 PDT Scheduled - Our SMS carrier partner in Vietnam is conducting a planned maintenance from 20 October 2026 at 10:00 PDT until 20 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Viettel Mobile Vietnam handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 19, 15:28 PDT SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil Resolved - We have completed our investigation. This event did not cause performance degradation beyond the expected behavior for this Brazilian carrier, which may retry delivery attempts for up to 24 hours before setting a final status. All systems are operating normally. Oct 20, 13:14 PDT Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 20, 08:53 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 06:52 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 19, 21:07 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 19, 13:01 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 08:58 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 06:58 PDT Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 05:57 PDT Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 19, 04:06 PDT Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 00:06 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 18, 22:05 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 18, 18:47 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 18, 16:41 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 18, 15:41 PDT SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil Resolved - We have completed our investigation. This event did not cause performance degradation beyond the expected behavior for this Brazilian carrier, which may retry delivery attempts for up to 24 hours before setting a final status. All systems are operating normally. Oct 20, 13:12 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available. Oct 20, 03:07 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available. Oct 19, 10:58 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. Oct 19, 02:58 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Oct 18, 22:50 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Oct 18, 20:49 PDT Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Oct 18, 19:49 PDT Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Oct 18, 19:41 PDT SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States is operating normally. Oct 20, 13:00 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 10:59 PDT Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 10:20 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx LLC network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 10:16 PDT SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia is operating normally. Oct 20, 12:53 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 10:30 PDT Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 09:29 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 09:28 PDT United States SMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 20, 12:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 11:00 PDT Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 20 October 2026 at 11:00 PDT until 20 October 2026 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes. Oct 19, 08:13 PDT Issue with Flex Agent Copilot Auto Wrap-up Notes Resolved - The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time. Oct 20, 11:58 PDT Update - We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available. Oct 20, 11:28 PDT Monitoring - We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available. Oct 20, 10:57 PDT Update - We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available. Oct 20, 10:50 PDT Investigating - Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Oct 20, 09:53 PDT Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania are operating normally. Oct 20, 09:46 PDT Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 07:43 PDT Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 20, 05:50 PDT Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 04:41 PDT Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 20, 03:46 PDT Australia SMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 20, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 04:01 PDT Scheduled - Our SMS carrier partner in Australia is conducting a planned maintenance from 20 October 2026 at 04:00 PDT until 20 October 2026 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Australia handsets. Oct 7, 03:25 PDT United States MMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 20, 07:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 03:00 PDT Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 20 October 2026 at 03:00 PDT until 20 October 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 19, 07:45 PDT Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers are operating normally. Oct 20, 05:14 PDT Update - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 20, 01:13 PDT Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 23:12 PDT Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 22:12 PDT Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 20:12 PDT Identified - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 19:06 PDT Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 19:05 PDT US SMS and MMS Carrier Maintenance - Small US Carriers Completed - The scheduled maintenance has been completed. Oct 20, 04:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 02:00 PDT Scheduled - A subset of small networks in the US are conducting a planned maintenance from 20 October 2026 at 02:00 PDT until 20 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets. Oct 8, 14:15 PDT Silent Network Authentication (SNA) Failure Increase on AT&T in United States Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on AT&T in the United States are operating normally. Oct 20, 01:45 PDT Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 20, 01:45 PDT Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 23:44 PDT Identified - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 22:39 PDT Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 22:28 PDT Oct 19, 2026 MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally. Oct 19, 22:01 PDT Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 20:10 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 17:46 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 15:37 PDT Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 14:36 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 14:27 PDT Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 13:26 PDT United Kingdom Account Security Carrier Partner Maintenance - Vodafone Completed - The scheduled maintenance has been completed. Oct 19, 21:15 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 19, 16:13 PDT Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 19 October 2026 at 13:45 PDT until 19 October 2026 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers. Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 19, 16:10 PDT Russia SMS Carrier Maintenance - Tele2 Completed - The scheduled maintenance has been completed. Oct 19, 21:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 19, 15:00 PDT Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 19 October 2026 at 15:00 PDT until 19 October 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 19, 04:39 PDT Russia SMS Carrier Maintenance - Tele2 Completed - The scheduled maintenance has been completed. Oct 19, 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 19, 13:00 PDT Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 19 October 2026 at 13:00 PDT until 19 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets. Oct 2, 07:45 PDT MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally. Oct 19, 15:59 PDT Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 13:52 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 13:37 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 12:37 PDT Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 12:35 PDT Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 12:35 PDT Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal are operating normally. Oct 19, 15:31 PDT Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 13:30 PDT Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 13:30 PDT Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 11:06 PDT Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 09:06 PDT Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 08:06 PDT Indonesia SMS Carrier Maintenance - Indosat Completed - The scheduled maintenance has been completed. Oct 19, 15:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 19, 10:00 PDT Scheduled - The Indosat network in Indonesia is conducting a planned maintenance from 19 October 2026 at 10:00 PDT until 19 October 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 18, 22:07 PDT RCS Delivery Receipt Delays for AT&T Resolved - We have monitored and resolved the issue with RCS. All services are now operating normally at this time. Oct 19, 12:48 PDT Monitoring - Our engineers have mitigated the issue and are monitoring system performance. Delivery receipts and inbound messages are returning to normal for RCS traffic with AT&T. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 11:43 PDT Identified - We have identified an issue with RCS. Users may experience delays in delivery receipts and delays with inbound messages. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 10:53 PDT Investigating - We are investigating an issue with RCS. Users may experience delays in delivery receipts and delays with inbound messages. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 10:21 PDT Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers Resolved - The incident has been resolved and voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers are operating normally. Oct 19, 08:21 PDT Monitoring - We have observed a recovery in voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 07:08 PDT Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 05:47 PDT Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 19, 05:38 PDT Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 03:45 PDT Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 19, 03:26 PDT Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 02:44 PDT Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 19, 02:11 PDT United States SMS and MMS Carrier Maintenance - T-Mobile Completed - The scheduled maintenance has been completed. Oct 19, 05:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 19, 00:00 PDT Update - The T-Mobile network in the United States is conducting a planned maintenance from 18 October 2026 at 21:00 PDT until 19 October 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes. Oct 16, 15:53 PDT Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 19 October 2026 at 00:00 PDT until 19 October 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes. Oct 15, 14:19 PDT Oct 18, 2026 Multiple Destination Voice Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 18, 23:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 18, 18:00 PDT Scheduled - Our Voice carrier partner in Bulgaria, Croatia, Norway, France, Hungary, Estonia, the Netherlands, Sweden, Denmark, Austria, Kenya and the United Kingdom is conducting a planned maintenance from 18 October 2026 at 18:00 PDT until 18 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Bulgaria, Croatia, Norway, France, Hungary, Estonia, Netherlands, Sweden, Denmark, Austria, Kenya and United Kingdom phone numbers. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 18, 08:35 PDT Multiple Destination Voice Carrier Partner Maintenance Completed - This maintenance is canceled, Oct 18, 22:00 PDT Scheduled - Our Voice carrier partner in Bulgaria, Croatia, Norway, France, Hungary, Estonia, the Netherlands, Sweden, Denmark, Austria, Kenya and the United Kingdom is conducting a planned maintenance from 19 October 2026 at 18:00 PDT until 19 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Bulgaria, Croatia, Norway, France, Hungary, Estonia, Netherlands, Sweden, Denmark, Austria, Kenya and United Kingdom phone numbers. Oct 18, 08:35 PDT United Kingdom Account Security Carrier Partner Maintenance - EE Completed - The scheduled maintenance has been completed. Oct 18, 19:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 18, 15:00 PDT Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 October 2026 at 15:00 PDT until 18 October 2026 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes Oct 2, 08:39 PDT SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey Resolved - The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on affected networks in Turkey is operating normally. Oct 18, 17:17 PDT Monitoring - We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 18, 15:15 PDT Update - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 18, 13:12 PDT Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 18, 09:12 PDT Update - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 18, 07:10 PDT Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 18, 06:09 PDT Update - We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 18, 05:23 PDT Update - We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 18, 01:22 PDT Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 17, 23:21 PDT Update - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 17, 19:18 PDT Update - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 17, 17:17 PDT Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 17, 16:17 PDT Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 17, 16:14 PDT Philippines SMS Carrier Maintenance - Globe Telecom Completed - The scheduled maintenance has been completed. Oct 18, 14:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 18, 12:00 PDT Scheduled - The Globe Telecom network in the Philippines is conducting a planned maintenance from 18 October 2026 at 12:00 PDT until 18 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets. Oct 9, 10:18 PDT Oct 17, 2026 Infrastructure Maintenance: Saturday, October 17, from 2PM-4PM PT Completed - The scheduled maintenance has been completed. Oct 17, 16:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 17, 14:00 PDT Scheduled - In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 17, 2026 from 2PM-4PM PT. During this time, customers may experience issues with public endpoints for blocks and delays to updating block lists. Mail sending functionality will remain fully operational. Thank you for your patience through this maintenance. Oct 6, 07:32 PDT Bounce Suppressions Maintenance Completed - The scheduled maintenance has been completed. Oct 17, 16:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 17, 14:01 PDT Scheduled - In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 17, 2026 from 14:00 until 16:00 PDT. During this time, customers may experience issues with public endpoints for bounces, and delays updating bounce lists. Mail sending functionality will remain fully operational. Thank you for your patience through this maintenance. Oct 13, 16:45 PDT 5300 Errors on Singapore Client Edge Resolved - We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. This incident has been resolved. Oct 17, 15:11 PDT Update - We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 2 hours or as soon as more information becomes available. Oct 17, 14:39 PDT Update - We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available. Oct 17, 13:36 PDT Monitoring - We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available. Oct 17, 13:21 PDT Update - We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events, our engineering teams are still investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available. Oct 17, 12:23 PDT Update - We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 1 hour or as soon as more information becomes available Oct 17, 11:21 PDT Update - We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 30 minutes or as soon as more information becomes available Oct 17, 10:51 PDT Investigating - Multiple customers have reported that they are receiving 53000 errors on the Singapore edge client causing unregistered events. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Oct 17, 10:07 PDT Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally. Oct 17, 08:14 PDT Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 17, 05:14 PDT Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 17, 01:13 PDT Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 23:10 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 16, 15:05 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 16, 11:00 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 08:59 PDT Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 07:59 PDT Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 06:55 PDT SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to affected networks in the Czech Republic is operating normally. Oct 17, 06:45 PDT Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in the Czech Republic and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 17, 06:00 PDT Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 17, 01:56 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 23:49 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio alphanumeric sender IDs and long codes to network subscribers on multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 16, 18:52 PDT Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 16, 14:41 PDT Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 12:11 PDT Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 11:06 PDT Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to network subscribers on multiple networks in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 10:16 PDT SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally. Oct 17, 03:14 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 22:08 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 16, 14:45 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 16, 10:45 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 08:44 PDT Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 07:44 PDT Oct 16, 2026 Interconnection Infrastructure Upgrade (IE1) Completed - The scheduled maintenance has been completed. Oct 16, 22:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 16, 14:00 PDT Scheduled - Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT. During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following: Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify. Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end. Jul 29, 00:27 PDT United Kingdom Account Security Carrier Partner Maintenance - Vodafone Completed - The scheduled maintenance has been completed. Oct 16, 21:15 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 16, 14:45 PDT Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 16 October 2026 at 14:45 PDT until 16 October 2026 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers. Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match Oct 15, 00:14 PDT SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to affected networks in Colombia is operating normally. Oct 16, 20:59 PDT Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 16, 18:47 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 16:42 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 15:38 PDT Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 14:27 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 14:13 PDT On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console Resolved - We have fully investigated the Virtual Phone reply issue triggered by our automated alert, and it was determined that there is minimal customer impact with resolution confirmed. All systems are operational. Oct 16, 16:58 PDT Investigating - Our monitoring systems have detected a potential issue with the Virtual Phone feature in Legacy Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Oct 16, 16:47 PDT Delayed A2P Campaign Approvals Resolved - The issue delaying campaign approvals has been resolved and A2P 10DLC campaign status is operating normally at this time. Oct 16, 16:00 PDT Monitoring - A2P 10DLC campaign status is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available. Oct 16, 15:32 PDT Update - Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 4 hours, or as soon as more information becomes available. Oct 16, 13:30 PDT Identified - Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 2 hours, or as soon as more information becomes available. Oct 16, 11:33 PDT Update - Our engineering team has identified an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 1 hour, or as soon as more information becomes available. Oct 16, 10:33 PDT Investigating - Our monitoring systems have detected a potential issue with A2P Campaign approvals. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Oct 16, 10:24 PDT SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States are operating normally. Oct 16, 13:07 PDT Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 11:41 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 10:59 PDT Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 09:57 PDT Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 09:56 PDT Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers Resolved - The incident has been resolved and voice calls from Gamma network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers are operating normally. Oct 16, 08:58 PDT Monitoring - We have observed a recovery in voice calls from network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 06:55 PDT Update - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 03:38 PDT Update - Twilio customers may be experiencing silent calls and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom phone numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 02:53 PDT Investigating - Twilio customers may be experiencing voice call silent and one-way audio from Gamma network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 02:37 PDT SMS Delivery Receipt Delays from Twilio to MTN Nigeria Resolved - The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Nigeria are operating normally. Oct 16, 03:46 PDT Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 16, 03:46 PDT Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Oct 16, 03:45 PDT SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil are operating normally. Oct 16, 02:53 PDT Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 16, 01:04 PDT Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 23:03 PDT Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 20:54 PDT Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 20:17 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. Oct 15, 15:35 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Oct 15, 11:34 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 09:29 PDT Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 08:24 PDT Canada Account Security Service Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 16, 01:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 15, 21:00 PDT Scheduled - Our service partner is conducting a planned maintenance from 15 October 2026 at 21:00 PDT until 16 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada. Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Line Type Intelligence [Twilio API] Oct 7, 13:42 PDT Oct 15, 2026 Russia SMS Carrier Maintenance - Beeline Completed - The scheduled maintenance has been completed. Oct 15, 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 15, 14:01 PDT Scheduled - The Beeline network in Russia is conducting a planned maintenance from 15 October 2026 at 14:00 PDT until 15 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets. Oct 13, 05:34 PDT Russia SMS Carrier Maintenance - Sberbank Mobile Completed - The scheduled maintenance has been completed. Oct 15, 16:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 15, 14:02 PDT Scheduled - The Sberbank Mobile network in Russia is conducting a planned maintenance from 15 October 2026 at 14:00 PDT until 15 October 2026 at 16:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Oct 15, 07:23 PDT Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers Resolved - The incident has been resolved and voice calls from network subscribers in Austria to a subset of Twilio Austria Phone Numbers are operating normally. Oct 15, 16:11 PDT Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Austria Mobile Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 14:07 PDT Update - Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 13:15 PDT Identified - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Austria Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 12:10 PDT Investigating - Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Austria Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 11:08 PDT SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio to Altan Redes network subscribers in Mexico are operating normally. Oct 15, 15:33 PDT Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio pre-registered sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 15, 13:19 PDT Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 15, 09:18 PDT Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 07:18 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available. Oct 15, 01:48 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. Oct 14, 17:45 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Oct 14, 13:44 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Oct 14, 11:43 PDT Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Oct 14, 10:43 PDT Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Pre-Registered Sender IDs to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Oct 14, 08:41 PDT Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Oct 14, 07:41 PDT Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries Resolved - The incident has been resolved and voice calls from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on affected networks in multiple countries are operating normally. Oct 15, 15:14 PDT Update - We have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 15, 14:52 PDT Monitoring - We have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 12:45 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free, Landline, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 12:34 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 12:07 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 12:06 PDT Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 11:28 PDT Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 11:27 PDT Vietnam SMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 15, 14:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 15, 10:00 PDT Scheduled - Our SMS carrier partner in Vietnam is conducting a planned maintenance from 15 October 2026 at 10:00 PDT until 15 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vietnam handsets. Oct 13, 02:44 PDT Email suppression issues Resolved - Our team identified and resolved an issue affecting Email Suppressions. Between September 24 and September 29, 2026, customers may have experienced suppression list changes not being reflected, which could have impacted mail send and unsubscribe processing. A very small amount of mail sent during this period may not have been delivered, and some unsubscribe requests may not have been saved as expected. Affected unsubscribe records have been restored, and all impacted services are operating normally. No customer action is required. Oct 15, 10:27 PDT SMS Delivery Failures from France to a Subset of Twilio Short Codes Resolved - The incident has been resolved and SMS delivery from network subscribers in France to a subset of Twilio Short Codes is operating normally. Oct 15, 10:20 PDT Update - We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 15, 10:08 PDT Monitoring - We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 08:08 PDT Identified - Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 07:33 PDT Investigating - Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 06:40 PDT SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers Resolved - The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally. Oct 15, 09:38 PDT Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 07:25 PDT Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 06:24 PDT SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil is operating normally. Oct 15, 06:30 PDT Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 04:23 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 15, 03:39 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 01:36 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 00:36 PDT Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 00:31 PDT Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available. Oct 14, 23:12 PDT Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 14, 21:17 PDT Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 14, 20:09 PDT Silent Network Authentication (SNA) Failure Increase in Philippines Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Philippines are operating normally. Oct 15, 06:30 PDT Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 04:24 PDT Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 15, 03:30 PDT Identified - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 02:29 PDT Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available. Oct 15, 01:56 PDT United States SMS and MMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Oct 15, 03:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 14, 21:00 PDT Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 14 October 2026 at 21:00 PDT until 15 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes. Sep 25, 15:05 PDT Oct 14, 2026 Oct 13, 2026 No incidents reported. Oct 12, 2026 No incidents reported. Oct 11, 2026 No incidents reported. Oct 10, 2026 No incidents reported. Oct 9, 2026 No incidents reported. Oct 8, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage