Segment

segment.com · data · Part of Twilio

Segment declares 33 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 220 tracked vendors name Segment as a subprocessor, including Salesforce, WorkOS and LaunchDarkly.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

33 third parties.

NamePurposeLocationListed since
Adaptive Mobile (ENEA) Adaptive Mobile (ENEA) enforces message safety, spam filtering, threat detection and abuse prevention for specific Twilio Products and ServicesUSA
Amazon Bedrock AIAmazon Bedrock provide AI functionality including LLM models for specific Twilio Products and ServicesUSA
Anthropic AIAnthropic provides AI functionality including LLM models for specific Twilio Products and ServicesUSA
AWS
AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services; AWS executes automated text-to-speech conversion, speech recognition, and natural language text processing for specific Twilio Products and Services; AWS provides automation and storage services for marketing campaigns for specific Twilio Products and Services; AWS provides streaming and interactive video functionality for Twilio Products and Services; AWS route and transmit emails for specific Twilio Products and Services
USA; USA*; USA*, EU, AU; USA; EU
Clickhouse Clickhouse provide hosting and data storage infrastructure for specific Twilio Products and ServicesUSA; EU
DataBank Hosting services and storage.North America
Datadog Datadog monitors of platform security and system health for specific Twilio Products and ServicesUSA
Deepgram AIDeepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and ServicesUSA
Digital Realty Hosting services and storage.North America / EU
DVELP/Sabio DVELP/Sabio provides integration connectivity to customer Google CCAI instances for specific Twilio Products and ServicesUK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups)
Elastic Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and ServicesUSA
ElevenLabs AIElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and ServicesEU; USA
Fivetran Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and ServicesUSA
GoodData Corporation GoodData Corporation delivers data analytics, custom reporting dashboards, and business intelligence visualisation as enabled by customers for specific Twilio Products and ServicesUSA
Google
Google provides database storage, compute resources, and query processing for specific Twilio Products and Services; Google transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services
USA or EU (Zurich & London) as selected by Customers; USA*
Google RCS Google RCS delivers inbound and outbound authentication messages for specific Twilio Products and ServicesAsia: Taiwan, Japan, Singapore; Chile,; Ireland, Netherlands, Denmark, Finland, Belgium,
Hex Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and ServicesUSA
Honeycomb Honeycomb provides real-time system observability, application debugging, and performance tracing for specific Twilio Products and ServicesUSA
Lakera Lakera AI provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows for specific Twilio Products and ServicesUSA
Lumen Hosting services and storage.North America
Meta Meta Routes, transmits and delivers messages for specific Twilio Products and ServicesUSA
Microsoft Azure
Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services; Microsoft Azure provides AI functionality including Large Language Models for specific Twilio Products and Services
USA; USA; EU
Mintlify Mintlify provides service documentation management for specific Twilio Products and ServicesUSA
OpenAI AIOpenAI Provides AI functionality including Large Language Models for specific Twilio Products and ServicesUSA
Plain Plain Manages multi-channel customer support communication and service ticket resolution for specific Twilio Products and ServicesUK
Postmark Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and ServicesUSA
Sinch Sinch routes, transmits, and delivers of outbound SMS communications for specific Twilio Products and ServicesUSA
Slack Slack provides customer Support chat/messaging solutions for specific Twilio Products and ServicesUSA
Snowflake
Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services; Snowflake provides data warehousing and data storage services for specific Twilio Products and Services
USA
Svix Svix delivers real-time system alerts and notifications for specific Twilio Products and ServicesUSA
Temporal Cloud Temporal Cloud schedules and executes the customer defined workflows for specific Twilio Products and ServicesUSA
Twilio Inc.
If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services
USA*
VoiceBase VoiceBase transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and ServicesUSA

Web TechnologiesCSV · Atom

Segment's homepage made 228 requests to 39 domains, 19 services controlled by another company, and 2 domains not identified.

Advertising (6): Google Cloud, Microsoft, StackAdapt, Reddit, Inc., LY Corporation; usually detected as Advertising: XandrAnalytics (4): LinkedIn, Meta, Cloudflare; usually detected as Analytics: WingifyMarketing automation (3): 6Sense Insights, Inc., Adobe, SalesloftLive chat (1): Qualified.com, Inc.Cookie compliance (1): TrustArcCDN (1): jsDelivrOther (3): Accessibility: Silktide; usually detected as Issue trackers: Sentry; SEO: InLinks Optimization LTD

19 third parties by category: Advertising 6Analytics 4Marketing automation 3Live chat 1Cookie compliance 1CDN 1Other 3

Third parties 19 · 167 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 23% of the page's requests 52
Qualified.com, Inc. Qualified 16% of the page's requests 37
6Sense Insights, Inc. 6sense 9% of the page's requests 20
Adobe Marketo 4% of the page's requests 9
Microsoftsubprocessor Microsoft Advertising 4% of the page's requests 8
StackAdapt StackAdapt 4% of the page's requests 8
TrustArc TrustArc 3% of the page's requests 7
LinkedIn Linkedin Insight Tag 2% of the page's requests 4
Metasubprocessor Facebook Pixel 2.9.435 2% of the page's requests 4
Reddit, Inc. Reddit Ads 1% of the page's requests 3
Salesloft Salesloft 1% of the page's requests 3
Wingify visualwebsiteoptimizer.com 1% of the page's requests 3
InLinks Optimization LTD InLinks <1% of the page's requests 2
LY Corporation Yahoo! JAPAN Ads <1% of the page's requests 2
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
Silktide Silktide <1% of the page's requests 1
Xandr adnxs.com <1% of the page's requests 1
jsDelivr jsDelivr <1% of the page's requests 1
Unknown 2 · 14 requests

powerrobotflower.comslim02.jp

First party 1 · 47 requests
Segment Adobe Audience Manager Adobe Experience Manager Adobe Experience Platform Identity Service Adobe Experience Platform Launch Adobe Target 2.11.7 Algolia Amazon CloudFront Amazon S3 Amazon Web Services Java Open Graph PWA Segment 1.84.3 Sentry Wistia Yahoo Advertising ZURB Foundation core-js 3.32.2 jQuery 1.12.4 21% of the page's requests 47

11 tracked companies loaded by the homepage are not in Segment's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (220)CSV · Atom

1–50 of 220
  • Aaru aaru.com Data analytics; Product analytics
  • Abacum abacum.ai Analytics Data
  • Airbyte airbyte.com Customer Data Platform
  • Aleph getaleph.com Product analytics
  • Alloy alloy.app Product Analytics
  • Amplemarket amplemarket.com A customer data platform that allows us to collect, unify, and then send the data to other data destination (e.g. Amplitude, Vitally, Data warehouse) for additional processing.; Data Analytics
  • Apolicy apolicy.io Quality Assurance and Customer Support
  • Ardoq ardoq.com User analytics
  • Asanify asanify.com Event tracking and customer data pipeline
  • Atomic.io atomic.io Data integration and segmentation, and analytics
  • AudioStack audiostack.ai Customer data platform and analytics reporting services
  • Automox automox.com
  • Avoma avoma.com Analytics
  • awork awork.com Technical data and context forwarding to Intercom for customer support
  • Benchling benchling.com In-app analytics for understanding how the platform is utilized by Customers
  • Blinq blinq.me
  • BrowserStack browserstack.com Communications technology provider for product notifications
  • Bugcrowd bugcrowd.com Email, IP, and browsing history on-site
  • Buildkite buildkite.com Customer data platform
  • Callmate callmate.io Telephony and SIP
  • Canopy canopy.is Integration with Email tools, CRM, and Analytics
  • Captain Data captaindata.com Customer data routing
  • Cerby cerby.com
  • Cerebrium cerebrium.ai Customer identity and product usage events; Product analytics
  • ChargeOver chargeover.com User navigational metrics / event tracking
  • Chatlio chatlio.com Analytics forwarder (optional, off by default)
  • CircleCI circleci.com Customer data collection and routing
  • CirrusMD cirrusmd.com Analytics
  • Clay clay.com Data analytics
  • Clickagy clickagy.com Customer data platform and analytics
  • ClickUp™ clickup.com Data warehouse, customer data platform
  • Close close.com Product analytics
  • Coefficient coefficient.io analytics
  • Cohere cohere.com Event and Error Handling
  • Common Room commonroom.io Data analytics and metrics
  • Concord concord.app Data connector and hub
  • Confirm confirm.com
  • Cribl cribl.io
  • Databox databox.com Customer data platform used to collect, process, and route application event data to analytics and customer engagement tools.
  • deepset deepset.ai
  • Demodesk demodesk.com Provision of functions for data evaluation.
  • Descript descript.com
  • Deviniti deviniti.com Marketplace data analytics
  • DevRev devrev.ai CustomerData Platform (CDP)/Application events tracking.
  • DoiT doit.com Segment is a popular tool that can be used to collect and send data to various places, including, Zendesk, Optimizely, and one of our favorites, Google Analytics. Segment can be a good option for companies that are sending data to several databases and integrating with lots of different marketing tools.
  • Dovetail dovetail.com Usage data and email addresses are processed; Usage tracking
  • Dromo dromo.io
  • Duffel duffel.com Customer / User data; User analytics
  • Dynamiq getdynamiq.ai Customer data platform and event tracking
  • EasyLlama easyllama.com Event logging for analytics
  • Show next 50

Service statusCSV · Atom

Aug 15: 9 incidents (7 minor, 2 no impact stated)Aug 16: 4 incidents (3 minor, 1 no impact stated)Aug 17: 7 incidents (6 minor, 1 no impact stated)Aug 18: 7 incidents (7 minor)Aug 19: 9 incidents (1 major, 8 minor)Aug 20: 3 incidents (2 minor, 1 no impact stated)Aug 21: 9 incidents (8 minor, 1 no impact stated)Aug 22: 5 incidents (5 minor)Aug 23: no incident reportedAug 24: 5 incidents (5 minor)Aug 25: 13 incidents (12 minor, 1 no impact stated)Aug 26: 12 incidents (11 minor, 1 no impact stated)Aug 27: 5 incidents (4 minor, 1 no impact stated)Aug 28: 14 incidents (12 minor, 2 no impact stated)Aug 29: 4 incidents (4 minor)Aug 30: 3 incidents (3 minor)Aug 31: 9 incidents (8 minor, 1 no impact stated)Sep 1: 10 incidents (10 minor)Sep 2: 7 incidents (7 minor)Sep 3: 7 incidents (5 minor, 2 no impact stated)Sep 4: 6 incidents (6 minor)Sep 5: 3 incidents (3 minor)Sep 6: no incident reportedSep 7: 6 incidents (5 minor, 1 no impact stated)Sep 8: 10 incidents (9 minor, 1 no impact stated)Sep 9: 8 incidents (7 minor, 1 no impact stated)Sep 10: 6 incidents (3 minor, 3 no impact stated)Sep 11: 5 incidents (5 minor)Sep 12: 3 incidents (3 minor)Sep 13: no incident reportedSep 14: 7 incidents (6 minor, 1 no impact stated)Sep 15: 10 incidents (9 minor, 1 no impact stated)Sep 16: 13 incidents (13 minor)Sep 17: 6 incidents (5 minor, 1 no impact stated)Sep 18: 9 incidents (9 minor)Sep 19: 1 incident (1 minor)Sep 20: 2 incidents (2 minor)Sep 21: 6 incidents (4 minor, 2 no impact stated)Sep 22: 9 incidents (8 minor, 1 no impact stated)Sep 23: 6 incidents (6 minor)Sep 24: 9 incidents (9 minor)Sep 25: 7 incidents (7 minor)Sep 26: 1 incident (1 minor)Sep 27: 1 incident (1 minor)Sep 28: 5 incidents (3 minor, 2 no impact stated)Sep 29: 1 incident (1 minor)Sep 30: 13 incidents (13 minor)Oct 1: 6 incidents (6 minor)Oct 2: 8 incidents (6 minor, 2 no impact stated)Oct 3: 3 incidents (3 minor)Oct 4: 1 incident (1 minor)Oct 5: 6 incidents (6 minor)Oct 6: 8 incidents (8 minor)Oct 7: 4 incidents (4 minor)Oct 8: 4 incidents (4 minor)Oct 9: 4 incidents (4 minor)Oct 10: 5 incidents (4 minor, 1 no impact stated)Oct 11: 2 incidents (2 minor)Oct 12: 12 incidents (12 minor)Oct 13: 5 incidents (5 minor)Oct 14: 6 incidents (5 minor, 1 no impact stated)Oct 15: 8 incidents (7 minor, 1 no impact stated)Oct 16: 9 incidents (8 minor, 1 no impact stated)Oct 17: 2 incidents (2 minor)Oct 18: 1 incident (1 minor)Oct 19: 8 incidents (8 minor)Oct 20: 8 incidents (8 minor)Oct 21: 9 incidents (9 minor)Oct 22: 8 incidents (6 minor, 2 no impact stated)Oct 23: 13 incidents (13 minor)Oct 24: 7 incidents (7 minor)Oct 25: 4 incidents (4 minor)Oct 26: 7 incidents (7 minor)Oct 27: 14 incidents (12 minor, 2 no impact stated)Oct 28: 8 incidents (6 minor, 2 no impact stated)Oct 29: 6 incidents (6 minor)Oct 30: 4 incidents (3 minor, 1 no impact stated)Oct 31: no incident reportedNov 1: 1 incident (1 minor)Nov 2: 9 incidents (8 minor, 1 no impact stated)Nov 3: 10 incidents (10 minor)Nov 4: 5 incidents (5 minor)Nov 5: 5 incidents (5 minor)Nov 6: 8 incidents (7 minor, 1 no impact stated)Nov 7: 4 incidents (4 minor)Nov 8: 2 incidents (2 minor)Nov 9: 8 incidents (8 minor)Nov 10: 3 incidents (3 minor)Nov 11: 8 incidents (6 minor, 2 no impact stated)Nov 12: 4 incidents (4 minor)

90 days agotoday

  • 557 incidents in 90 days
  • 1 major or critical
  • 5 h 59 min typical time to resolve
  • 2 h 17 min longest major
BeganIncidentImpactLasted
SMS Delivery Failures From Subset of Twilio Numbers in Brazilminor9 h 49 min
MMS Delivery Delays to Multiple networks in Canada & United States of America via Subset of Longcodesminor4 h 22 min
SMS Delivery Failures to Datora in Brazilminor3 days
SMS Delivery Delays to Ooredoo Network in Tunisiaminor2 days
Call Quality Issue To and From a Subset of Twilio Phone Numbers in Taiwanminor8 days
MMS Delivery Failures from Twilio to GCI United Statesminor3 min
SMS Delivery Failures from Twilio Long Codes to AT&T United Statesminorongoing
SMS Delivery Failures from Twilio to Orange Sierra Leoneminorongoing

Incidents per month

0 100 200 Dec 2025: 164 incidents (2 major, 145 minor, 17 no impact stated) · typical time to resolve 6 h 22 min Jan 2026: 153 incidents (138 minor, 15 no impact stated) · typical time to resolve 5 h 10 min Feb 2026: 157 incidents (136 minor, 21 no impact stated) · typical time to resolve 5 h 7 min Mar 2026: 165 incidents (1 major, 146 minor, 18 no impact stated) · typical time to resolve 4 h 59 min Apr 2026: 124 incidents (111 minor, 13 no impact stated) · typical time to resolve 4 h 25 min May 2026: 154 incidents (1 major, 144 minor, 9 no impact stated) · typical time to resolve 5 h 7 min Jun 2026: 144 incidents (126 minor, 18 no impact stated) · typical time to resolve 5 h 56 min Jul 2026: 190 incidents (170 minor, 20 no impact stated) · typical time to resolve 4 h 31 min Aug 2026: 194 incidents (2 major, 172 minor, 20 no impact stated) · typical time to resolve 6 h 4 min Sep 2026: 177 incidents (161 minor, 16 no impact stated) · typical time to resolve 5 h 53 min Oct 2026: 190 incidents (177 minor, 13 no impact stated) · typical time to resolve 5 h 59 min Nov 2026: 67 incidents (63 minor, 4 no impact stated) · typical time to resolve 6 h Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
SMS, Latin America49
SMS, Europe37
SMS, Middle East & Africa23
SMS, APAC21
MMS Long Code, North America18
SMS Short Code, North America15
Voice, Europe15
Voice, Latin America14

As Segment's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Segment's subprocessorsCSV · Atom

161 reported incidents in the last 30 days, by 15 of the vendors Segment lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Segment was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
SinchDelivery Issue SMS Verfication China - China Mobile minorongoing
SinchDelivery Issue - United States - AT&T minor3 h 22 min
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
ClickHouseProvisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor7 h 38 min
SinchPost-Incident Notification - Customer Dashboard login no impact stated—
MintlifyInflated agent views in docs analytics no impact stated3 h 34 min
ElevenLabsScribe v3 Live outage major1 h 53 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
DeepgramFlux TTS high latency and websocket disconnects major9 min
OpenAIElevated Errors On API minor42 min
PlainHelp Center errors no impact stated—
SinchService Degradation - Customer Dashboard minor1 h 12 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
SinchDelivery Issue France - Bouygues Telecom minor13 h 58 min
PlainIntermittent API errors on write actions minor2 h 54 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
SinchChatlayer - EU and US Regions Outage no impact stated—
SnowflakeINC20000337 minor2 h 5 min
SnowflakeINC20000336 minor3 h 20 min
ElevenLabsChoppy audio on Agent conversations using Eleven v4 Turbo minor—
ElevenLabsChoppy audio on Agent conversations using Eleven v4 Turbo minor—

And 136 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Segment's site

Segment transparency rating

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