Third Party Index

Segment

segment.com · data · Part of Twilio

Transparency

Strong

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendumnot found0 / 12
Trust center8 / 8
Privacy policy6 / 6
security.txtnot found0 / 6
Security page5 / 5
Status page5 / 5
Vulnerability disclosure5 / 5
Pages still reachable8 / 8
Total82 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Segment transparency rating

For Segment's own site; it updates with the rating.

<a href="https://thirdpartyindex.com/vendors/segment"><img src="https://thirdpartyindex.com/badge/segment.svg" alt="Segment transparency rating on Third Party Index" height="20"></a>
[![Segment transparency rating on Third Party Index](https://thirdpartyindex.com/badge/segment.svg)](https://thirdpartyindex.com/vendors/segment)

Documents

DocumentVerifiedChangedEvidence
Trust center snapshot
Subprocessor list snapshot
Privacy policy snapshot
Terms snapshot
Security page snapshot
Status page statuspage snapshot
Security advisories snapshot

Subprocessors

33 third parties. CSV · Atom

NamePurposeLocationListed since
Adaptive Mobile (ENEA) Adaptive Mobile (ENEA) enforces message safety, spam filtering, threat detection and abuse prevention for specific Twilio Products and ServicesUSA
Amazon Bedrock Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and ServicesUSA
Anthropic Anthropic provides AI functionality including LLM models for specific Twilio Products and ServicesUSA
AWS AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services; AWS executes automated text-to-speech conversion, speech recognition, and natural language text processing for specific Twilio Products and Services; AWS provides automation and storage services for marketing campaigns for specific Twilio Products and Services; AWS provides streaming and interactive video functionality for Twilio Products and Services; AWS route and transmit emails for specific Twilio Products and ServicesUSA; USA*; USA*, EU, AU; USA, EU
Clickhouse Clickhouse provide hosting and data storage infrastructure for specific Twilio Products and ServicesUSA, EU
DataBank Hosting services and storage.North America
Datadog Datadog monitors of platform security and system health for specific Twilio Products and ServicesUSA
Deepgram Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and ServicesUSA
Digital Realty Hosting services and storage.North America / EU
DVELP/Sabio DVELP/Sabio provides integration connectivity to customer Google CCAI instances for specific Twilio Products and ServicesUK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups)
Elastic Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and ServicesUSA
ElevenLabs ElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and ServicesEU; USA
Fivetran Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and ServicesUSA
GoodData Corporation GoodData Corporation delivers data analytics, custom reporting dashboards, and business intelligence visualisation as enabled by customers for specific Twilio Products and ServicesUSA
Google Google provides database storage, compute resources, and query processing for specific Twilio Products and Services; Google transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and ServicesUSA or EU (Zurich & London) as selected by Customers; USA*
Google RCS Google RCS delivers inbound and outbound authentication messages for specific Twilio Products and ServicesAsia: Taiwan, Japan, Singapore; Chile,; Ireland, Netherlands, Denmark, Finland, Belgium,
Hex Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and ServicesUSA
Honeycomb Honeycomb provides real-time system observability, application debugging, and performance tracing for specific Twilio Products and ServicesUSA
Lakera Lakera AI provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows for specific Twilio Products and ServicesUSA
Lumen Hosting services and storage.North America
Meta Meta Routes, transmits and delivers messages for specific Twilio Products and ServicesUSA
Microsoft Azure Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services; Microsoft Azure provides AI functionality including Large Language Models for specific Twilio Products and ServicesUSA; USA, EU
Mintlify Mintlify provides service documentation management for specific Twilio Products and ServicesUSA
OpenAI OpenAI Provides AI functionality including Large Language Models for specific Twilio Products and ServicesUSA
Plain Plain Manages multi-channel customer support communication and service ticket resolution for specific Twilio Products and ServicesUK
Postmark Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and ServicesUSA
Sinch Sinch routes, transmits, and delivers of outbound SMS communications for specific Twilio Products and ServicesUSA
Slack Slack provides customer Support chat/messaging solutions for specific Twilio Products and ServicesUSA
Snowflake Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services; Snowflake provides data warehousing and data storage services for specific Twilio Products and ServicesUSA
Svix Svix delivers real-time system alerts and notifications for specific Twilio Products and ServicesUSA
Temporal Cloud Temporal Cloud schedules and executes the customer defined workflows for specific Twilio Products and ServicesUSA
Twilio Inc. If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio ServicesUSA*
VoiceBase VoiceBase transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and ServicesUSA

Listed as a subprocessor by (67)

Purposes as each company states them.

Changes

None since tracking began.