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%kb_name - %short_descr Sitecore Subprocessors Switch language English Japanese Permalink to this article Description Sitecore uses its Affiliates and a range of third-party Subprocessors to assist it in providing the Services (as described in the Agreement). The Subprocessors set out below are product-specific third-party Subprocessors, which provide cloud hosting services, application processing services, database services, email sending/tracking services, as well as incident tracking, response, diagnosis, and resolution services in the form of SaaS DXP and Platform DXP products. Update notice (November 2025) Sitecore has introduced SitecoreAI, which unifies Sitecore SaaS components under a single platform experience. Unless expressly stated otherwise, the Subprocessors listed below apply to SitecoreAI and to its component services. EXM Cloud and Managed Cloud Services remain separate and continue to use their own product-specific Subprocessor lists. For customers who continue to use legacy SaaS DXP subscriptions without enabling SitecoreAI, the subprocessors applicable to their existing products remain unchanged and continue to apply under the same regional hosting and data-processing terms. SitecoreAI Platform Entity Name Description of the performance Corporate Location Auth0 Authentication Tool Seattle, Washington AWS Cloud Service Provider Seattle, Washington Confluent Real-time Data Management Mountain View, California Cloudflare Web performance and security services San Francisco, California Elastic Observability / security monitoring San Francisco CA USA HTMLtoImage Thumbnail Rendition Leeds, England Imgix Image Management San Francisco, California Liveblocks User Engagement and Collaboration Wilmington, Delaware Microsoft (Azure Open AI / Azure AI Foundry) Generative AI Services Redmond, Washington Microsoft Microsoft Azure Cloud Service Provider Redmond, Washington MongoDB Atlas Database services New York NY US Redis Caching and session management Mountain View, California SearchStax Search Services Manhattan Beach, California SendGrid Email Delivery Services Denver, Colorado Snowflake Data warehouse services Bozeman MT USA Uploadcare File Upload Management Wilmington, Delaware Vercel Frontend Cloud Platform San Francisco, California Workato Integration and workflow automation San Francisco, California Note: For customers selecting Singapore, Japan or Australia as their SitecoreAI region, certain functionality covered by the Gen AI Addendum may use Microsoft Azure OpenAI / Azure AI Foundry Global Standard deployment where the applicable Sitecore functionality, AI model or model version is not available to Sitecore under a Regional or Data Zone deployment for the customer’s selected region. Where Global Standard is used, Microsoft may process AI inference data in Azure regions where the relevant model is deployed. The applicable Azure regions vary by model and may change over time, as described in Microsoft’s regional availability documentation: https://learn.microsoft.com/en-us/azure/foundry/foundry-models/concepts/models-sold-directly-by-azure-region-availability. AI inference data may include prompts and contextual data included in the request, model outputs and completions, embeddings, image inputs and outputs, technical metadata, and prompts and outputs processed for abuse monitoring, where applicable. Customer-stored data remains in the designated Azure geography; this note addresses AI inference processing only. SaaS DXP Sitecore’s various SaaS DXP products are further categorized according to the functionalities they provide, namely: Experience Management Content Lifecycle Commerce Capabilities Services Sitecore SaaS DXP Common Subprocessors Entity Name Description of the performance Corporate Location Auth0 Authentication Tool Seattle, Washington Cloudflare Web performance and security services San Francisco, California Elastic Observability and Security Services San Francisco, California Microsoft Microsoft Azure Services Redmond, Washington Microsoft (Azure Open AI) Generative AI Services Redmond, Washington Experience Management Sitecore XM Cloud (if applicable) Entity Name Description of the performance Corporate Location AWS Cloud Service Provider Seattle, Washington Confluent Real-time Data Management Mountain View, California HTMLtoImage** Thumbnail Rendition Leeds, England Imgix** Image Management San Francisco, California Redis Caching and session management Mountain View, California SearchStax Search Services Manhattan Beach, California Uploadcare** File Upload Management Wilmington, Delaware Vercel* Frontend Cloud Platform San Francisco, California * Used for Sitecore XM Cloud where purchased under the relevant Order for Services. ** Used for Sitecore XM Cloud Forms Sitecore Search (if applicable) Entity Name Description of the performance Corporate Location AWS Cloud Service Provider Seattle, Washington Confluent Kafka Cloud Service Provider Mountain View, California MongoDB Atlas Cloud Service Provider New York, New York Snowflake Data Warehouse Bozeman, Montana Sitecore Discover (if applicable) Entity Name Description of the performance Corporate Location AWS Cloud Service Provider Seattle, Washington Confluent Kafka Cloud Service Provider Mountain View, California MongoDB Atlas Cloud Service Provider New York, New York Snowflake Data Warehouse Bozeman, Montana Sitecore Personalize (if applicable) Entity Name Description of the performance Corporate Location AWS Cloud Service Provider Seattle, Washington +++ Used for Sitecore Personalize where purchased under the relevant Order for Services. Sitecore CDP (if applicable) Entity Name Description of the performance Corporate Location AWS Cloud Service Provider Seattle, Washington ++ Used for Sitecore CDP where purchased under the relevant Order for Services. Sitecore Send (if applicable) Entity Name Description of the performance Corporate Location AWS Cloud Service Provider Seattle, Washington Constant Contact Digital and Email Marketing Platform Waltham, Massachusetts Content Lifecycle Sitecore Content Hub (if applicable) Entity Name Description of the performance Corporate Location Confluent Real-time Data Management Mountain View, California Redis Caching and session management Mountain View, California SendGrid Email Delivery Services Denver, Colorado Vercel* Frontend Cloud Platform San Francisco, California + Used for Sitecore Content Hub where purchased under the relevant Order for Services. Sitecore Experience Edge (if applicable) Entity Name Description of the performance Corporate Location Cloudflare* Web Performance and Security Services San Francisco, California Redis Caching and session management Mountain View, California Vercel* Frontend Cloud Platform San Francisco, California * Used for Sitecore Experience Edge where purchased under the relevant Order for Services. Commerce Sitecore OrderCloud (if applicable) Entity Name Description of the performance Corporate Location Elastic Observability and Security Services San Francisco, California Microsoft Cloud Service Provider Redmond, Washington Vercel* Frontend Cloud Platform San Francisco, California * Used for Sitecore OrderCloud where purchased under the relevant Order for Services. Capabilities Sitecore Stream (if applicable) Entity Name Description of the performance Corporate Location Liveblocks User Engagement and Collaboration Wilmington, Delaware Note: For customers who select Singapore as their Azure region for Sitecore Stream, certain AI model inference requests may be processed in Microsoft Azure’s Japan East region due to model availability. All data at rest remains stored within the customer’s Singapore Azure region. Processing is governed by Microsoft’s Data Protection Addendum (DPA) and Japan’s Act on the Protection of Personal Information (APPI), which provides a protection standard comparable to Singapore’s Personal Data Protection Act (PDPA). Sitecore Connect (if applicable) Entity Name Description of the performance Corporate Location Workato Integration and workflow automation San Francisco, California EXM (if applicable) Entity Name Description of the performance Corporate Location Message Systems (Sparkpost) Email Delivery Services Columbia, Maryland Services Managed Cloud (if applicable) Entity Name Description of the performance Corporate Location Americaneagle.com Operational support services Chicago, Illinois, USA Cloudflare*** Web performance and security services San Francisco, California Datadog*** Monitoring, and log management services New York City, New York, USA Elastic Observability and Security Services San Francisco, California Microsoft Cloud Service Provider Redmond, Washington SearchStax** Search Services Manhattan Beach, California Vercel Cloud platform San Francisco, California * Used for Sitecore XP and XC version 9 and above where Premium Support is purchased under the relevant Order for Services. ** Used for Sitecore XP and XC versions 9 and above where purchased under the relevant Order for Services. *** Used for Sitecore Managed Cloud where purchased under the relevant Order for Services. Affected Software: Other Publication Date: October 31, 2018 Last Updated: June 15, 2026 Helpful?