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Ex Libris SaaS and Hosted Services
List of Subprocessors and Subcontractors
Ex Libris Services
This document applies to the following Ex Libris SaaS and Hosted Services:
Product Europe Americas APAC and Others
Alma
campusM
Leganto
Rialto
Primo
Click here Click here Click here
Aleph Hosted
Primo Hosted
Rapido
Esploro
Voyager Hosted
SFX Hosted
Ex Libris Affiliate Subprocessors
The entities listed below are affiliates of Ex Libris Ltd. (collectively, “Ex Libris”). Depending on the
geographic location of a customer and the nature of the services provided, Ex Libris companies may
engage one or more of the following affiliates as subprocessors to deliver some or all the services
provided to a customer.
All Ex Libris affiliates may provide professional, support and training services requiring access to
data processing systems. Ex Libris affiliates followed by (*) also engage in overseeing data center
operations (owning, operating and maintaining the data processing infrastructure located in the
relevant data centers).
Data Center Facility Providers
Ex Libris uses the following third party providers for data center facilities. Ex Libris uses the
“colocation” model where Ex Libris owns and manages all data processing equipment and contracts
with the data center facility providers for the data center space and related power, cooling, physical
security and similar services. Ex Libris refers to these third parties who do not process customer
data as “subcontractors” and not “subprocessors”. Unless otherwise agreed with a customer, the
SaaS and Hosted Services for customers headquartered in the European Union are hosted in data
centers located in the European Union.
Ex Libris Distributors
The following are authorized regional or country-specific distributors of Ex Libris Products and
services. Except as indicated, distributors are generally involved in processing personal data of
their respective customers.
Europe Location
Data Centers:
Entity Name Corporate Data Center(s) Note
Location Locations
Equinix (Netherlands) B.V. The Netherlands European Union (The
Netherlands)
Digital Frankfurt GmbH Germany European Union *Until July 12
(Germany) 2025
Equinix (Germany) GmbH Germany European Union *Start of July 13
(Germany) 2025
Affiliates:
Affiliate name Corporate Location Note
Ex Libris (Deutschland) GmbH* Germany Overseeing EU data center
operations
Ex Libris (UK) Limited United Kingdom
Ex Libris (France) SARL France
Ex Libris Italy S.R.L. Italy
Ex Libris Ltd. Israel
Ex Libris (Scandinavia) A/S Denmark
ProQuest Information and England
Learning Ltd.
Clarivate Analytics NV Belgium
Clarivate Analytics (Compumark) France
SAS
Clarivate Analytics SAS France
Clarivate Analytics GmbH Deutschland
Clarivate Analytics SAU Espana
Clarivate Analytics S.R.L. Italia
Clarivate Analytics (International) Poland
Limited Oddzial w Polsce
Clarivate Analytics Limited UK
Other Subprocessors
Entity Name Corporate Location Note
Amazon Web Services, Inc. United States Used for Leganto, Esploro and optional
(S3 Storage) Alma Digital Storage for storage of
Digital objects and files.
The Amazon S3 location used to store
these Digital Objects or Files will match
the Customer's Alma geographic
region: EU/Europe (EU); US (US); or
Asia Pacific (Singapore).
Requested audits according to AWS
audit terms
Sanido SRL & Mirnet Romania Data collection and data entry services
SRL for Esploro researcher profiles
Distributors:
Entity Name Corporate Location Note
ALEPH Polska Sp. z o.o. Poland Support, implementation and
maintenance services for customers
in Poland and other select
customers in the European Union
Americas Location
Data Center:
Entity Name Corporate Location Data Center(s) Locations
Equinix LLC United States United States
Cyxtera Communications, LLC United States Canada and United States
Affiliates:
Affiliate name Corporate Location Note
Ex Libris (USA) Inc.* United States Overseeing US and Canada
data center operations
ProQuest Latam S de R.L. de C.V Mexico With respect to customers
ProQuest Chile SPA Chile based in Latin America and
ProQuest Colombia S.A.S Colombia Latin America-based
campuses of other
customers
ProQuest LLC United States Providing specific services
such as creating and
maintaining researcher
profiles for Esploro
Clarivate Analytics LLC US
Other Subprocessors
Entity Name Corporate Location Note
Amazon Web Services, Inc. United States Used for Leganto, Esploro and optional
(S3 Storage) Alma Digital Storage for storage of
Digital objects and files.
The Amazon S3 location used to store
these Digital Objects or Files will match
the Customer's Alma geographic
region: EU/Europe (EU); US (US); or
Asia Pacific (Singapore).
Requested audits according to AWS
audit terms
CloudFlare United States On-Demand Volumetric DDoS
mitigation service. Implemented in
DC01, DC04, DC05, DC07, DC82 (all
except for Europe and China)
Distributors:
Entity Name Corporate Location Note
EXLBR Tecnologia Solucoe e Brazil Support, implementation and
Servicos Ltd. maintenance services for customers
in Brazil
Sistemas Logicos Chile S.A. Chile Support, implementation and
maintenance services for customers
in Chile
Grupo Sistemas Logicos Colombia Support, implementation and
Colombia SAS maintenance services for customers
in Colombia
Grupo Sistemas Logicos, SA Mexico Support, implementation and
de CV maintenance services for customers
in Mexico
APAC and Other Locations
Data Center:
Entity Name Corporate Location Data Center(s) Locations
Equinix Singapore Pte Ltd Singapore Singapore
Equinix Australia Pty Limited Australia Australia
Beijing 21Vianet Broadband Data China China
Center Co., Ltd.
Affiliates:
Affiliate name Corporate Location Note
Ex Libris (Australia) Pty Ltd.* Australia Overseeing Australia data
center operations serving
Asia Pacific region
(excluding China)
Ex Libris Asia Pacific Pte Ltd.* Singapore Overseeing Singapore data
center operations serving
Asia Pacific region
(excluding China)
Clarivate SDN. BHD Malaysia
Clarivate Analytics India Private India
Limited
Clarivate Analytics Co., Ltd Japan
Clarivate Analytics Pte. Ltd Singapore
Distributors:
Entity Name Corporate Location Note
Amazon Web Services, Inc. United States Used for Leganto, Esploro and optional
(S3 Storage) Alma Digital Storage for storage of
Digital objects and files.
The Amazon S3 location used to store
these Digital Objects or Files will match
the Customer's Alma geographic
region: EU/Europe (EU); US (US); or
Asia Pacific (Singapore).
Requested audits according to AWS
audit terms
CloudFlare United States On-Demand Volumetric DDoS
mitigation service. Implemented in
DC01, DC04, DC05, DC07, DC82 (all
except for Europe and China)
USACO Corporation Japan Support, implementation and
maintenance services for customers
in Japan
FlySheet Technologies Co. Taiwan Support, implementation and
Ltd. maintenance services for customers
in Taiwan
TED Engineering Documents Vietnam Support, implementation and
JSC maintenance services for customers
in Vietnam
Notification of Updates to Subprocessors:
Ex Libris will publish updates of this List reflecting replacements and/or additions to
subprocessors set forth on this List on the website where this List is located. In addition, Ex Libris
will use reasonable efforts to provide notifications of such adjustments and/or additions to the e-
mail addresses of Data Protection Officers (or other contact for privacy inquiries) of
affected/relevant customers that have provided such information (as requested) in their signed
agreement or Data Processing Addendum.
If you have not provided such contact information and are an Ex Libris customer that would like to
receive such notifications, please send your request to receive notifications of updates to this List,
by e-mailing your email address, name, title, institution or organization and the applicable Ex
Libris services to PQ-privacy-exl@clarivate.com
Version Controls
This version: 2.3 – January 16, 2025
Previous Versions of List of Subprocessors:
2.2 – October 30, 2024
2.1 - October 10, 2024
2.0 - August 22, 2023
1.2 - December 17, 2019
1.1 - May 14, 2019
1.0 - May 8, 2018