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Existing SolarWinds Processors and Subprocessors This table lists current processors and sub-processors engaged by SolarWinds to support our offerings. SolarWinds has entered into agreements with the sub-processors listed below, that include data protection obligations consistent with our commitments. This table is updated regularly so please be sure to check back for changes from time to time. Subscribe to this RSS Feed to be notified when we update this page (note: you will need to cut and paste the "Subscribe to this RSS feed" URL into an RSS Feed Reader, e.g. Outlook RSS Subscriptions, to monitor updates). The following sub-processors provide the infrastructure to host SolarWinds offerings and Service Data. Personal Data may be transferred to help ensure performance, availability, and reliability. Entity Name Entity Type Product(s) Entity Country* AWS Hosted Services AppOptics, Database Performance Monitor (DPM), SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IP Address Manager (IPAM), Log Analyzer, Loggly, NetFlow Traffic Analyzer (NTA), Network Configuration Manager (NCM), Network Performance Monitor (NPM), Papertrail, Pingdom, Server & Application Monitor (SAM), Server Configuration Manager (SCM), Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Incident Response, User Device Tracker, Virtualization Manager, VoIP & Network Quality Monitor (VNQM) United States Google Cloud Platform (GCP) Hosted Services Incident Response United States Elastic Cloud Hosted Services Incident Response United States MongoDB Atlas Hosted Services Incident Response United States Clickhouse Hosted Services Incident Response United States Digital Ocean Hosted Services Papertrail United States Equinix Hosted Services Loggly United States Heroku Hosted Services AppOptics, Papertrail, Service Desk United States IBM Cloud (SoftLayer) Hosted Services Papertrail, SolarWinds Observability Self-Hosted, SAM. SolarWinds Observability SaaS (formerly known as SolarWinds Observability) United States Microsoft Azure Hosted Services Access Rights Manager, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, NCM, NPM, NTA, Network Topology Mapper (NTM), SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Incident Response, User Device Tracker, Virtualization Manager, VNQM United States Pingdom Hosted Services Service Desk United States *Location of Sub-processor headquarters. SolarWinds engages the following sub-processors to help enable its offerings. To provide the relevant functionality, these sub-processors have access to relevant Personal Data: Sub-Processor Purpose Product(s) Entity Country* Apple App Store Mobile Applications Dameware, DPM, Service Desk, Incident Response United States Atlassian (Confluence, JIRA) Customer Support AppOptics, Access Rights Manager (ARM), Dameware, DPA, DPM, Engineer's Toolset, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPM, Kiwi Syslog Server, Kiwi CatTools, Log Analyzer, Loggly, NCM, NPM, NTA, NTM, Papertrail, Patch Manager, Pingdom, SAM, SCM, Serv-U, SolarWinds Event Manager (SEM), SolarWinds Observability SaaS (formerly known as SolarWinds Observability), SQL Sentry, Incident Response, User Device Tracker, Virtualization Manager, VNQM Australia Zendesk Customer Support Incident Response United States Intercom Customer Support Incident Response United States Hubspot CRM Incident Response United States Stripe Payment Partner Incident Response United States Factors.ai Account Intelligence & Analytics Incident Response United States Type Form Video testimonials & feedback collection Incident Response Spain Bueno Technologies Inc (CallHippo) Cloud telephony & customer support Incident Response United States Celonis, Inc. (Make.com) Automation Software Incident Response United States Dropbox Inc Secure file sharing, Analytics & E-Signatures Incident Response United States Lempire SAS (Lemlist) Email marketing Automation Incident Response France AWS Product Functionality Access Rights Manager, DPA, Service Desk, SQL Sentry, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Incident Response, User Device Tracker, Virtualization Manager, VNQM United States Braintree Billing Loggly, Papertrail United States Chargify Billing AppOptics, Pingdom United States Chargebee Billing Incident Response United States Cloudflare Network Security DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, NCM, NPM, NTA, Pingdom, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Incident Response, User Device Tracker, Virtualization Manager, VNQM United States CyberSource Billing DPM United States Gainsight Marketing AppOptics, DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, Pingdom, SAM, SCM, User Device Tracker, Virtualization Manager, VNQM United States Google Analytics Analytics Service Desk United States Google Play Mobile Applications Dameware, Service Desk, Incident Response United States Google LLC Analytics & Generative AI Incident Response United States Plivo Voice & SMS dispatch Incident Response United States Twilio Voice & SMS dispatch Incident Response United States Telnyx Voice & SMS dispatch Incident Response United States One Signal Push Notification Incident Response United States Log Rocket Session Recording Incident Response United States JIRA Customer Support DPA, Loggly, SQL Sentry, Incident Response Australia Encharge Ltd Marketing Automation Platform Incident Response Bulgaria Mailmodo Technologies Inc Email Marketing Service Incident Response United States Userflow Inc. User onboardin g service Incident Response United States Mailgun User Emails AppOptics, IPAM, Log Analyzer, NCM, NPM, NTA, SAM, SCM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM, Incident Response United States Mixpanel Product Analytics Papertrail, Incident Response United States New Relic Performance Monitoring Service Desk, Incident Response United States NetSuite Customer Support AppOptics, DPA, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Pingdom, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), SQL Sentry User Device Tracker, Virtualization Manager, VNQM United States Outreach Customer Communications AppOptics, DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, Pingdom, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM United States PagerDuty Customer Support AppOptics, DPA, DPM, Loggly, Papertrail, Pingdom, SQL Sentry (alert notifications) United States Pendo Product Analytics AppOptics, DPA, DPM, Kiwi Syslog Server, Loggly, Papertrail, Pingdom, Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), SQL Sentry United States PubNub Push Notifications Service Desk United States Reblaze Website Security Service Desk Israel Salesforce Customer service management, authentication, and communications ARM, AppOptics, Dameware, DPM, Engineer’s Toolset, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Kiwi CatTools, Kiwi Syslog Server, Kiwi Syslog Server, Loggly, NCM, NPM, NTA, Patch Manager, DPA, Pingdom, SAM, SCM, Service Desk, Serv-U, SEM, SQL Sentry, User Device Tracker, Virtualization Manager, VNQM United States Sendgrid Customer Communications DPM, Service Desk United States Sentry.io Error Reporting AppOptics, Papertrail, Pingdom, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Incident Response United States Slack Customer Support AppOptics, DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, SAM, SCM, Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), Incident Response, User Device Tracker, Virtualization Manager, VNQM United States Slack Notification Service DPA, Incident Response United States MS Teams Notification Service DPA, Incident Response United States Google Chat Notification Service Incident Response United States Atlassian Jira Integration Bot Incident Response United States CircleCI Integration Bot Incident Response United States Service Now Integration Bot Incident Response, DPA, SQL Sentry United States SpamExperts Email Filtering Service Desk United States Vonage Customer Alerts AppOptics, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, Pingdom, SAM, SCM, User Device Tracker, Virtualization Manager, VNQM United States Atlassian (OpsGenie) Customer Support Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability) United States Zapier Customer Support Service Desk United States Sasva Engineering support Service Desk India GitHub Copilot Engineering support Service Desk United States Power BI Customer Support Service Desk United States Google SSO Identity and access Service Desk United States Okta Identity and access Service Desk United States *Location of Sub-processor headquarters. The following entities are affiliates of SolarWinds. Accordingly, they function as sub-processors to provide our offerings. Customers that use SolarWinds offerings may have their Personal Data processed by: Entity Name Entity Country Monalytic, Inc. United States Pingdom AB Sweden SolarWinds Canada Corporation Canada SolarWinds Czech s.r.o. Czech Republic SolarWinds EMEA Limited Ireland SolarWinds France SAS France SolarWinds India Private Limited India SolarWinds ITSM Israel Ltd. Israel SolarWinds ITSM US, Inc. United States SolarWinds Japan KK Japan SolarWinds Poland sp. Z.o.o Poland SolarWinds Software Asia Pte Ltd. Philippines (Branch)/Singapore SolarWinds Software Australia Pty. Ltd. Australia SolarWinds Software Europe Designated Activity Company Ireland SolarWinds Software Germany GmbH Germany SolarWinds Software South Korea LLC South Korea SolarWinds Software UK Limited United Kingdom SolarWinds Software Yazilim Limited Sirketi Turkey SolarWinds Worldwide, LLC United States Squadcast, Inc. United States Squadcast India Private Limited India Squadcast Labs Private Limited India SWI Software Trading Middle East LLC United Arab Emirates SolarWinds Company for Business Services Limited Liability Company Kingdom of Saudi Arabia