Snapshot 145126
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"updated_at": "2025-11-20T07:09:48.916-05:00"
},
{
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{
"created_at": "2025-11-18T09:24:24.656-05:00",
"description": "The dashboard hosted at app.chameleon.io and is the main entrypoint for using Chameleon",
"group_id": null,
"id": "dy3l3jvk3lcs",
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}
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"created_at": "2025-11-18T09:25:04.395-05:00",
"id": "p9mv9s42hgxh",
"impact": "none",
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],
"body": "According Cloudflare and others, this incident is resolved",
"created_at": "2025-11-18T17:41:11.595-05:00",
"custom_tweet": null,
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],
"body": "As of approximately 6:45 AM ET, Cloudflare reported an incident affecting many sites and vendors across the internet (Check https://www.cloudflarestatus.com/ for any direct updates).\n\nWhile Chameleon does not directly rely on Cloudflare, some services we depend on do. Consequently, you may experience the following:\n Copilot: OpenAI powers this feature and is currently impacted.\n Integrations: Data from integrations (Mixpanel, Amplitude, HubSpot, etc.) may be delayed until the incident is resolved.\n\nRecommendation: If your own product is experiencing downstream issues, we encourage you to use Chameleon to publish a downtime banner to alert your users. Please reach out if you need assistance setting this up.",
"created_at": "2025-11-18T09:25:04.446-05:00",
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}
],
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"monitoring_at": "2025-11-18T09:25:04.446-05:00",
"name": "Update regarding active Cloudflare incident",
"page_id": "65011np86d9n",
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},
{
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{
"created_at": "2016-03-11T01:14:13.444-05:00",
"description": null,
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"status": "operational",
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}
],
"created_at": "2025-10-20T09:48:16.175-04:00",
"id": "z155drh6q9yf",
"impact": "major",
"impact_override": "major",
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}
],
"body": "The backlog of events has been processed and any new data coming in will be processed in near real time.\n\nTL;DR; Aside from the data backlog (peaked at 2 hours delay), and a ~10% error rate for loading Segments of users (in the Chameleon dashboard; no impact for your end-users), it was a relatively normal day at Chameleon in terms of the \"rate of experiences delivered\" for the baseline. Chameleon delivered approx. 200k downtime notices\n\nI hope today was not too stressful for you / your business and as always feel free to reach out with questions",
"created_at": "2025-10-20T22:13:37.558-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-20T22:13:37.000-04:00",
"id": "tf3zhst4rbv7",
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"updated_at": "2025-10-21T06:11:43.197-04:00",
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},
{
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{
"code": "5xbdstfpgfv8",
"name": "Heroku",
"new_status": "degraded_performance",
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}
],
"body": "According to AWS \"AWS services which rely on EC2 instance launches such as [Heroku] are working through their backlog of EC2 instance launches successfully and we anticipate full recovery of the backlog over the next two hours\" \u003c= for Chameleon this means out data backlog should start processing more quickly automatically over the same time frame",
"created_at": "2025-10-20T18:12:12.045-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-20T18:12:12.045-04:00",
"id": "0c3b46k5qvjl",
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"updated_at": "2025-10-20T18:12:12.045-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5xbdstfpgfv8",
"name": "Heroku",
"new_status": "degraded_performance",
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}
],
"body": "Currently the Segment page (https://app.chameleon.io/segments) is only loading for a small percentage of requests due to upstream impact at Clickhouse =\u003e https://status.clickhouse.com",
"created_at": "2025-10-20T13:03:14.128-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-20T13:03:14.128-04:00",
"id": "glzrjhmxv8w2",
"incident_id": "z155drh6q9yf",
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"updated_at": "2025-10-20T13:03:14.128-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5xbdstfpgfv8",
"name": "Heroku",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our current application / background servers are running as-is but our ability to scale our cluster is impacted. We will need additional resources provisioned within the next few hours to bring the backlog back into a manageable length. We will continue to monitor and implement any fixes that we can along the way and will plan to send another update within the next 2-3 hours",
"created_at": "2025-10-20T12:21:00.771-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-20T12:21:00.771-04:00",
"id": "shhrhvbcwzt6",
"incident_id": "z155drh6q9yf",
"status": "monitoring",
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"updated_at": "2025-10-20T12:21:00.771-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5xbdstfpgfv8",
"name": "Heroku",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Updating to have a \"Minor\" impact",
"created_at": "2025-10-20T09:48:59.839-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-20T09:48:59.839-04:00",
"id": "lqd2mfglvk19",
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},
{
"affected_components": [
{
"code": "5xbdstfpgfv8",
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}
],
"body": "During the AWS outage, Chameleon remained online and was not directly affected by the ongoing issues. All Chameleon Experiences were published on schedule, and new experiences went live as expected. Many customers also used Chameleon to notify *their customers* via in-product banners linking to their own status pages.\n\nDuring this period, we ingested and queued a large volume of data — typical for EU and US Eastern morning hours. However, today our auto-scaling was unable to bring additional resources online due to the AWS and Heroku issues. As a result, we are currently processing a backlog of data and background jobs. The current processing delay is approximately 30 minutes (Experience metrics are delayed by this amount, but microsurvey responses are not). This backlog will decrease quickly once auto-scaling resumes normal operation.",
"created_at": "2025-10-20T09:48:16.236-04:00",
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"updated_at": "2025-10-20T09:48:16.236-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-10-20T09:48:16.236-04:00",
"name": "AWS outage information + Segments + Background jobs backlog",
"page_id": "65011np86d9n",
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},
{
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{
"created_at": "2023-12-01T13:03:57.007-05:00",
"description": "Updates to the Privacy Policy, Terms of Service, new Subprocessor notifications, and other Privacy related informational emails.",
"group_id": null,
"id": "6qrvgq0hx3zy",
"name": "Privacy notifications",
"page_id": "65011np86d9n",
"position": 9,
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"start_date": "2023-12-01T03:00:00.000-05:00",
"status": "operational",
"updated_at": "2023-12-01T13:05:36.995-05:00"
}
],
"created_at": "2025-07-28T16:41:03.162-04:00",
"id": "05kpjgxs304k",
"impact": "none",
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"code": "6qrvgq0hx3zy",
"name": "Privacy notifications",
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}
],
"body": "Privacy update (not an incident)\n\nWe’ve recently added a small number of trusted vendors to support key workflows across our platform, including:\n\n- Anthropic – AI functionality for workflow automations\n- Fathom – Call recording and transcription\n- Linear – Product issue and roadmap management\n- Synder – Financial system integrations\n- Mutiny – Website content personalization\n- Chili Piper – Meeting scheduling\n- Unify GTM – Go-to-market orchestration\n\nWe’ve also streamlined our list by removing subprocessors no longer in use.\n\nThese changes reflect our commitment to using modern, secure, and effective tools that help us improve our processes and deliver the best product and service to our customers.\n\nYou can view the full, current list of subprocessors at our new subprocessors page: \n👉 https://www.chameleon.io/security/subprocessors\n\nIf you have any questions, feel free to reach out to us at security@chameleon.io.\n\nThanks,\nThe Chameleon Team",
"created_at": "2025-07-28T16:41:03.208-04:00",
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}
],
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],
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},
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}
}