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Support Contact UsGet Support Solutions Aurora AI About Aurora AI Technical Overview Benefits CommunityGuard Aurora AI vs Classic Aurora AI vs Others Iris AI About Iris AI Benefits Capabilities Platform Guided by Experts Customer Stories About About Khoros Leadership Partners Trust Center Industry Financial Services Retail Distribution Technology Telecommunications Travel Hospitality Resources Training & Certification Product Coaching Developer Portal Careers News Let’s Connect Contact UsGet Support Solutions Aurora AI About Aurora AI Technical Overview Benefits CommunityGuard Aurora AI vs Classic Aurora AI vs Others Iris AI About Iris AI Benefits Capabilities Platform Guided by Experts Customer Stories About About Khoros Leadership Partners Trust Center Industry Financial Services Retail Distribution Technology Telecommunications Travel Hospitality Resources Training & Certification Product Coaching Developer Portal Careers News Let’s Connect Khoros Trust Center We take our commitment to protect your company, employees and customers seriously. This is why the most trusted global brands with a high need for regulatory controls entrust Khoros with their data. CAPABILITIES Security capabilities Our comprehensive security framework is designed to protect your data at every level. Security Operations We protect sensitive customer information by implementing operational policies and procedures for proactive monitoring, data encryption at rest and in transit, vulnerability management, intrusion detection and prevention, and data retention and destruction. Secure Application Development Khoros maintains a strong security posture by integrating security throughout the product lifecycle. The framework includes a secure SDLC, reinforced by code reviews and security testing prior to deployment, as well as regular penetration testing. Physical Security Khoros primarily hosts its products in Amazon Web Services (AWS) datacenters located in the US, Ireland, and Australia. AWS maintains ISO 27001, SOC2 Type II, and several other data security and privacy certifications. Incident Response Khoros follows well-established policies and procedures to effectively manage the lifecycle of a security incident from detection to post-incident review. The consistent response is meant to minimize exposure and protect customer data. Business Continuity & Disaster Recovery Khoros leverages AWS as its strategic hosting partner. The hosting structure is meant to ensure software resiliency and regional delivery with each of the geographic locations utilizing more than one availability zone. Risk Management Khoros operates a mature risk management program, which includes periodic security risk review and management oversight. The outcomes of risk analyses on critical systems are documented, and remediation is executed based on priorities. Third-Party Vendor Management Khoros engages third party vendors to provide services most effectively to our customers. To protect your data and maintain the Khoros security posture, we establish contractual agreements that require these vendors to adhere to requirements laid out by Khoros. Certifications & compliance Industry-recognized certifications demonstrate our commitment to security. Certifications & compliance Industry-recognized certifications demonstrate our commitment to security. Certifications & Compliance Industry-recognized certifications demonstrate our commitment to security. Resource Center Access our security and compliance documentation. Security Operations Our security practices and policies. View Now → Data Protection How we protect and handle your data. View Now → Compliance Our compliance frameworks and standards. View Now → Customer Agreements Review our standard agreements. View Now → Website Visitors Privacy information for website visitors. View Now → Additional questions? We have answers. Legal For general legal questions and notices, please email legal@khoros.com. Privacy and subject access request If you have a subject access request, email privacy@khoros.com. Compliance For general compliance questions, please email compliance@khoros.com. To report an ethics or compliance violation, you can contact us here. Security For customer questions about Khoros’s information security and data protection, or to request a copy of our compliance documentation, reach out to your CSM or account team. For all other inquiries, you can contact us here. Khoros suppliers If you are a Khoros supplier and need to contact us, please email Procurement at procurement@khoros.com or Accounts Payable at ap@khoros.com. Trusted by Leading Brands Ready to learn more? Contact us to discuss how Khoros keeps your data safe and secure. Get in Touch × Linkedin Profile English Español Italiano Français Deutsch Čeština