Snapshot 145408
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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],
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"body": "HubSpot has now confirmed a fix to the issue. We have also confirmed restoration of services in Chili Piper.",
"created_at": "2026-06-22T14:55:44.212Z",
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"deliver_notifications": true,
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"body": "HubSpot has now confirmed it was partially unavailable in North America from 09:34 AM to 10:25 AM (UTC -04:00). They investigating the cause and will update this page when they have more information. \n\nWe are starting to see the issues resolved in Chili Piper now. We're also actively monitoring further updates from HubSpot.",
"created_at": "2026-06-22T14:46:36.745Z",
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"body": "We are continuing to investigate this issue.",
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"body": "This has now been resolved after our Engineering Team rolled back one of our services. Rules, Teams and routings are expected to be processed normally now across all products that rely on these assets. \n\nWe have also already identified what caused it, so any new deployments done for this service should include a fix.",
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],
"body": "As of approximately 9:00 AM Eastern Time, our team is investigating reports of issues with rule processing across products. \n\nhis is causing routing failures in Handoff, Concierge, and potentially other services that rely on rule and team assets. We are actively working to identify the root cause and will provide updates as more information becomes available.",
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],
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},
{
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{
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"description": null,
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"updated_at": "2026-06-30T16:49:55.063Z"
}
],
"created_at": "2026-04-08T19:29:22.619Z",
"id": "tg2bqfyqlpnj",
"impact": "major",
"impact_override": null,
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{
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],
"body": "The retroactive update has been completed, and all accounts should properly be in a connected status at this time.\n\nWe do have a retry mechanism that will automatically re-attempt CRM Actions in Salesforce if they had been previously unsuccessful in most cases.",
"created_at": "2026-04-08T20:38:37.582Z",
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{
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}
],
"body": "We have deployed a fix for the Salesforce connectivity issues. We will also apply a retroactive update to proactively reestablish the Salesforce connection for affected tenants. The ETA for completion is approximately 30 minutes.\n\nIn the meantime, if you see your Salesforce connection status currently set to \"In Trouble,\" you can also have the integration user reconnect to Salesforce in the admin center, which will resolve the problem immediately.",
"created_at": "2026-04-08T20:01:40.814Z",
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"deliver_notifications": true,
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"id": "0l4dnqddhc2f",
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},
{
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{
"code": "ldxdv2sxwmm8",
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}
],
"body": "We see some customers have connectivity issues with Salesforce CRM. In the app, it will display \"In Trouble\" status when it is not connected.\n\nAll CRM functionality, such as Contact/Account routing, email lookups, and rules logic may not work correctly while this is the status.\n\nWe are internally working to reestablish the connection for affected customers, but in the meantime, if you see \"In Trouble\" or \"Disconnected\" status in the Admin Center's Integrations page, please try reconnecting to Salesforce from the appropriate integration user's Salesforce account, which should restore the connection.\n\nMore updates to be shared soon.",
"created_at": "2026-04-08T19:29:22.711Z",
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"updated_at": "2026-04-08T19:29:22.711Z",
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}
],
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"name": "Salesforce connectivity issues",
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],
"page": {
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"name": "Chili Piper",
"url": "https://status.chilipiper.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}