Snapshot 14656
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Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "lgl7z5lbfxzs",
"impact": "minor",
"message": "The issue affecting Edge Standard hostname provisioning has been fully resolved. All domain setup and provisioning functions are operating normally, and system performance is completely stable.",
"name": "Edge Standard – New Domain Onboarding Issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e11:27\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e05:34\u003c/var\u003e UTC"
},
{
"code": "95t19rs0n4yx",
"impact": "minor",
"message": "The issue affecting Acquia Pipelines where jobs were failing to start or timing out for a few customers has been fully resolved. All related services are operating normally, and pipeline jobs are starting and executing as expected.",
"name": "Intermittent Pipeline Job Start Failures",
"timestamp": "Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - \u003cvar data-var='time'\u003e14:32\u003c/var\u003e UTC"
},
{
"code": "9kvw16n1h90v",
"impact": "critical",
"message": "The issue impacting Site Studio endpoints has been fully resolved, and all systems are operational now.",
"name": "Multiple customers are currently affected by what appears to be an outage impacting the Site Studio endpoint",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e23:04\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:39\u003c/var\u003e UTC"
},
{
"code": "gxyd7zy40xg4",
"impact": "major",
"message": "The service interruption impacting the Acquia Task system has been fully resolved. AWS US-WEST-2 operations have stabilized, and all queued tasks and system functions are operating normally.",
"name": "Error rates for Acquia Task System",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e23:19\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e02:18\u003c/var\u003e UTC"
},
{
"code": "f48yrysrrvm3",
"impact": "minor",
"message": "This incident has been resolved. Our upstream search infrastructure partner, SearchStax, has successfully implemented the fix, and Pulse Performance Graphs are now displaying as expected. Core search functionality was unaffected throughout this incident. We apologize for any inconvenience caused and thank you for your patience.",
"name": "Degraded Performance - SearchStax Pulse Performance Graphs",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e16:27\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e02:04\u003c/var\u003e UTC"
},
{
"code": "l6t3gc95hc51",
"impact": "critical",
"message": "We've resolve the problem causing an issue with some customers ability to log into DAM. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.",
"name": "Acquia DAM Service Outage",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:05\u003c/var\u003e - \u003cvar data-var='time'\u003e16:24\u003c/var\u003e UTC"
},
{
"code": "3pw3ts0xxg6m",
"impact": "none",
"message": "The issue impacting access to the Pipelines UI and Dashboard for MEO customers has been fully resolved.\r\nA fix was deployed and verification was completed to confirm that the Pipelines Dashboard is fully operational and performing normally.",
"name": "Pipelines is down for MEO customers",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e21:39\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e00:13\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "wd32mhw9lwhy",
"impact": "minor",
"message": "We've resolved the issue causing degraded file processing for customers hosted in the EU and have completed processing work that accumulated during the incident. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.",
"name": "Acquia DAM Degraded File Processing",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e16:28\u003c/var\u003e - \u003cvar data-var='time'\u003e17:34\u003c/var\u003e UTC"
},
{
"code": "lkwgvbktw0xs",
"impact": "minor",
"message": "The issue affecting Edge Standard customers has been resolved. Akamai has addressed the vendor API issue, and security and performance metrics are now available in the Edge Standard UI",
"name": "Vendor API Issue: Security and Performance Metrics",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:29\u003c/var\u003e - \u003cvar data-var='time'\u003e11:05\u003c/var\u003e UTC"
},
{
"code": "tns6bc35k7zt",
"impact": "minor",
"message": "We can confirm that the issue was confirmed mitigated at 20:42 UTC on August 18, 2026 and the service has resumed normal operation.",
"name": "Incident with Akamai",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e21:24\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e22:13\u003c/var\u003e UTC"
},
{
"code": "mph025fdbn6k",
"impact": "major",
"message": "The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.",
"name": "Log Download Failures",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e07:40\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e UTC"
},
{
"code": "6qzl2dlmxncz",
"impact": "major",
"message": "The underlying cause of this service interruption has been addressed. All services are operational at this time.",
"name": "New Support Ticket Creation Impacted in Cloud UI Portal",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e18:29\u003c/var\u003e - \u003cvar data-var='time'\u003e19:44\u003c/var\u003e UTC"
},
{
"code": "rt5w6drhd82v",
"impact": "minor",
"message": "The underlying cause of this service interruption has been addressed. All services are operational at this time.",
"name": "Delays in Database Backups and Code Deployments on Acquia Cloud Platform",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e21:54\u003c/var\u003e - \u003cvar data-var='time'\u003e22:48\u003c/var\u003e UTC"
},
{
"code": "x26xdfv8r5h1",
"impact": "critical",
"message": "The issue affecting Acquia Cloud Pipelines has been resolved. Pipeline processing has returned to normal operations, and all previously queued jobs have been handled. Please note that if any of your queued jobs failed with a \"system failure\" message during the incident, they can now be safely re-run. We appreciate your patience while we worked to restore service.",
"name": "Acquia Cloud Pipelines – Jobs Failing to Start (Queued State)",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e14:45\u003c/var\u003e - \u003cvar data-var='time'\u003e16:21\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "jd4lhvks1ns8",
"impact": "none",
"message": "This incident has been resolved.",
"name": "SearchStax: Issue Affecting Related \u0026 Popular Search Results",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:12\u003c/var\u003e - \u003cvar data-var='time'\u003e19:38\u003c/var\u003e UTC"
},
{
"code": "2j9wbb4pqrtm",
"impact": "major",
"message": "The issue affecting related and popular search functionality and Pulse monitoring has been fully resolved. All systems are operational. We appreciate your patience during this incident.",
"name": "Issue Affecting Related \u0026 Popular Search Results",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:48\u003c/var\u003e - \u003cvar data-var='time'\u003e19:35\u003c/var\u003e UTC"
},
{
"code": "0cx20wh79b6w",
"impact": "major",
"message": "We've resolved the issue affecting the availability of some sites. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.",
"name": "AcquiaDAM sites not available",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e23:08\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e01:21\u003c/var\u003e UTC"
},
{
"code": "93jxbymn8k0w",
"impact": "minor",
"message": "The issue impacting Acquia Pipelines is now completely resolved. Git connectivity and pipeline processing have returned to normal operations, and we do not anticipate any further impact.",
"name": "GitHub Incident Impacting Acquia Pipelines",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e11:39\u003c/var\u003e - \u003cvar data-var='time'\u003e12:37\u003c/var\u003e UTC"
},
{
"code": "ngkh6yfy4yd9",
"impact": "minor",
"message": "The issue impacting CDN provisioning for Edge Standard has been fully resolved. New domain configurations are now processing successfully, and we have confirmed stability across the environment. No further impact is expected.\r\nWe apologise for any inconvenience caused and appreciate your patience while we worked through this.",
"name": "Temporary Disruption In CDN Provisioning For Acquia Edge Standard",
"timestamp": "Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e - \u003cvar data-var='time'\u003e20:06\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "3pc7qgc3tbbt",
"impact": "major",
"message": "The underlying cause of this interruption has been addressed. All affected services have been restored. All services are operational at this time.",
"name": "Acquia has detected a temporary service interruption affecting Acquia Edge powered by Cloudflare services",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e14:59\u003c/var\u003e - \u003cvar data-var='time'\u003e21:54\u003c/var\u003e UTC"
},
{
"code": "hlqjg3bjxj0s",
"impact": "minor",
"message": "The underlying cause of this interruption has been addressed. All affected services have been restored. All services are operational at this time.",
"name": "CDP Google ads campaign failure in production",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:02\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e07:05\u003c/var\u003e UTC"
},
{
"code": "rqxwnpr7ngyt",
"impact": "minor",
"message": "The login issues affecting Acquia Campaign Studio and Campaign Factory have been completely resolved, and all systems are fully operational.",
"name": "Investigating Login Issues with Acquia Campaign Studio and Campaign Factory,",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e05:21\u003c/var\u003e - \u003cvar data-var='time'\u003e08:49\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "3w3ttwy3nbg6",
"impact": "major",
"message": "The issue with our upstream provider has been fully resolved, and all affected services have been restored to normal operations. Thank you for your patience while we worked to address this issue.",
"name": "Acquia has detected a service interruption affecting multiple servers and balancers in us-east-1b",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:16\u003c/var\u003e - May \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e13:54\u003c/var\u003e UTC"
},
{
"code": "w12zws5hp2pq",
"impact": "minor",
"message": "We have resolved the issue causing degraded Portals performance for some customers. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.",
"name": "Degraded Portals Performance",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e19:43\u003c/var\u003e - May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e00:33\u003c/var\u003e UTC"
},
{
"code": "53x3n8vlqh9w",
"impact": "none",
"message": "We've detected a service interruption affecting the stability for your application. The issue was quickly identified and resolved. Everything is up and running now.",
"name": "Shared bals were down impacting multiple customers",
"timestamp": "May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e22:11\u003c/var\u003e - \u003cvar data-var='time'\u003e22:11\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "cb4hzsqm5ft4",
"impact": "none",
"message": "We've detected a service interruption affecting the shared load balancers for certain customer applications. All services are operational at this time.",
"name": "Issue impacting shared REC load balancers impacting multiple customers",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e22:54\u003c/var\u003e - \u003cvar data-var='time'\u003e22:54\u003c/var\u003e UTC"
},
{
"code": "h6jl3nt1j19z",
"impact": "minor",
"message": "The underlying cause of this issue has been addressed. All affected services have been restored. All services are operational at this time.",
"name": "Acquia DAM Degraded Performance",
"timestamp": "Apr \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:33\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e00:30\u003c/var\u003e UTC"
},
{
"code": "zsdz4zkkq5cq",
"impact": "minor",
"message": "The issue impacting code deployments for a subset of customers on our Cloud Platform has now been resolved. Our engineering team has implemented a fix and all code deployment functionalities are now restored.",
"name": "Issue Impacting Code Deployments on Cloud Platform",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e16:41\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e06:33\u003c/var\u003e UTC"
},
{
"code": "hqgh9j40g03p",
"impact": "major",
"message": "The issue impacting code deployments for a subset of customers on our Cloud Platform has now been resolved. Our engineering team has implemented a fix and all code deployment functionalities are now restored.",
"name": "Issue Impacting Code Deployments on Cloud Platform",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e04:08\u003c/var\u003e - \u003cvar data-var='time'\u003e10:01\u003c/var\u003e UTC"
},
{
"code": "yxmymc8nkg72",
"impact": "critical",
"message": "The issue impacting Two-Factor Authentication (TFA) and preventing logins to the Acquia Cloud UI has been fully resolved, and all systems are now fully operational.\r\nIf you continue to experience any lingering issues, please reach out by filing a support ticket. Thank you for your patience during this interruption.",
"name": "Acquia has detected TFA Authentication Issues Resulting in 403 Forbidden Errors",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e05:39\u003c/var\u003e - \u003cvar data-var='time'\u003e07:12\u003c/var\u003e UTC"
},
{
"code": "sdmwxt98brzp",
"impact": "minor",
"message": "Acquia has resolved the issue impacting code deployments for a subset of customers on our Cloud Platform. Users should no longer experience rejected git push commands, as full deployment functionality has been completely restored. We sincerely apologize for the inconvenience and appreciate your patience while we worked to fix this.",
"name": "Issue Impacting Code Deployments on Cloud Platform",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e17:32\u003c/var\u003e - \u003cvar data-var='time'\u003e20:22\u003c/var\u003e UTC"
},
{
"code": "z7ml4gj420rl",
"impact": "minor",
"message": "Acquia has resolved the performance degradation affecting Log Streaming services on the Acquia Cloud Next platform. Log Streaming functionality has been fully restored, and customers should now see their logs streaming normally. We appreciate your patience and apologize for any inconvenience this may have caused.",
"name": "Acquia has detected a degradation for Log Streaming services",
"timestamp": "Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e18:32\u003c/var\u003e - \u003cvar data-var='time'\u003e20:24\u003c/var\u003e UTC"
},
{
"code": "688mxyxvj4zk",
"impact": "major",
"message": "The issue impacting multiple sites has been resolved, and affected sites are now accessible.We will continue to review this incident internally. If you experience any further issues, please reach out via your existing support channels or respond to your open support ticket.Thank you for your patience.open support ticket.We will share further updates as more information becomes available.restore stability as quickly as possible.We will continue to provide updates as more information becomes available.",
"name": "Notice : Service Interruption",
"timestamp": "Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e02:05\u003c/var\u003e - \u003cvar data-var='time'\u003e04:49\u003c/var\u003e UTC"
},
{
"code": "v3vbqrmv93cl",
"impact": "minor",
"message": "We have completed processing the accumulated work. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.",
"name": "Acquia DAM Degraded File Processing Performance",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e13:12\u003c/var\u003e - \u003cvar data-var='time'\u003e20:47\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "h7c7twk3whpg",
"impact": "critical",
"message": "The issue impacting accessibility across all Campaign Studio instances has been fully resolved. Our internal engineering team has implemented a fix, and all systems are now operating normally.",
"name": "Acquia Has Identified a Service Interruption Affecting All Campaign Studio Instances",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e13:55\u003c/var\u003e - \u003cvar data-var='time'\u003e15:50\u003c/var\u003e UTC"
},
{
"code": "57l5483fln7c",
"impact": "minor",
"message": "The resource contention issue within our GCP US environment has been successfully resolved.\r\n\r\nOur engineering team has proactively rerun the majority of the stopped and failed input connectors and data refresh workflows. We are currently monitoring the final batch of these workflows to ensure they process completely and that all systems return to normal operation.\r\n\r\nThank you for your patience while our team worked to restore service.",
"name": "Processing Delays in GCP US Environment",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:18\u003c/var\u003e - \u003cvar data-var='time'\u003e16:54\u003c/var\u003e UTC"
},
{
"code": "d80cxgwt0rdy",
"impact": "critical",
"message": "Acquia has successfully addressed the service interruption impacting a specific load balancer pair. Following a period of monitoring, all associated applications are confirmed to be stable and operating normally. Thank you for your patience and understanding while we worked to restore full service.",
"name": "Outage: Multi-Region Load Balancers",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e01:04\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:05\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "qs4rnyvm10l4",
"impact": "major",
"message": "Acquia has resolved the issue impacting the performance and accessibility of Acquia CDP in the AWS US region (hub2.agilone.com). Normal operations have been fully restored. We apologize for the inconvenience and appreciate your patience during this time.",
"name": "Acquia CDP AWS US Outage",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e18:18\u003c/var\u003e - \u003cvar data-var='time'\u003e18:52\u003c/var\u003e UTC"
},
{
"code": "6jj9w7lw99v2",
"impact": "major",
"message": "The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.",
"name": "Acquia has detected access control issues across Acquia Cloud Next Platform",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e02:39\u003c/var\u003e - \u003cvar data-var='time'\u003e04:56\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "0235mds0q75k",
"impact": "none",
"message": "The issue affecting metrics reporting within the Cloud Platform user interface is resolved, and all systems are now operating normally. Connectivity with the backend metrics provider has been restored, with metrics ingestion working correctly and performance charts loading as expected in the Cloud UI. Throughout this incident, hosted applications and websites remained fully operational and were not affected.",
"name": "Acquia has detected a service degradation affecting Cloud UI metrics",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e04:24\u003c/var\u003e - \u003cvar data-var='time'\u003e10:33\u003c/var\u003e UTC"
},
{
"code": "wvd797twlc6q",
"impact": "major",
"message": "Acquia has resolved the recent service interruption affecting some Applications across Acquia Cloud Next \u0026amp; Acquia Source platforms. All services are now operating normally, and we are no longer observing any related issues. Thank you for your patience and understanding while we worked to restore full service.",
"name": "Acquia has detected an impaired services for some Acquia Cloud Next \u0026 Acquia Source applications",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:56\u003c/var\u003e - \u003cvar data-var='time'\u003e12:59\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "6c5m3zcd96gq",
"impact": "none",
"message": "We've resolved the issue causing preview generation to be delayed for some customers. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.",
"name": "Acquia DAM Preview Generation Delays",
"timestamp": "Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e20:55\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e17:12\u003c/var\u003e UTC"
},
{
"code": "n2rd4fcqgd6f",
"impact": "major",
"message": "Acquia has addressed the root cause of the interruption to Acquia Search services, restoring full functionality.",
"name": "Acquia has detected a temporary service interruption in Acquia Search services",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:07\u003c/var\u003e - \u003cvar data-var='time'\u003e21:12\u003c/var\u003e UTC"
},
{
"code": "0q56mywrrb42",
"impact": "major",
"message": "Acquia has addressed the root cause of the interruption to Acquia Search services, restoring full functionality.",
"name": "Acquia has detected a temporary service interruption in Acquia Search services",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e18:26\u003c/var\u003e - \u003cvar data-var='time'\u003e23:14\u003c/var\u003e UTC"
},
{
"code": "lhn24vyfgd93",
"impact": "major",
"message": "Snowflake partial outage impacting Acquia Customer Data Platform (CDP) tenants hosted on AWS EU Prod has been fully resolved. All services are now operating normally, and we have observed stable performance since mitigation steps were completed at 15:59 UTC. No further issues have been detected, and all impacted processes have fully recovered.",
"name": "Partial Snowflake outage in AWS impacting Acquia CDP EU tenants",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e05:59\u003c/var\u003e - \u003cvar data-var='time'\u003e18:39\u003c/var\u003e UTC"
},
{
"code": "rk3l7m9brq81",
"impact": "none",
"message": "Earlier today, an outage affecting Cloudflare services (including their status page, dashboard, and API) caused temporary access issues for Acquia-hosted websites and related services. During the disruption, some users were unable to reach their sites.\r\n\r\nCloudflare has since resolved the issue, and normal service has been fully restored. We will continue to monitor for any further impact.",
"name": "Cloudflare Outage Affecting Acquia Customers",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:25\u003c/var\u003e - \u003cvar data-var='time'\u003e09:25\u003c/var\u003e UTC"
},
{
"code": "68hn233g1hhh",
"impact": "minor",
"message": "We've resolved the issue causing increased error rates in the API (v2) and within DAM. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.",
"name": "DAM API (v2) Errors",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e14:44\u003c/var\u003e - \u003cvar data-var='time'\u003e14:51\u003c/var\u003e UTC"
},
{
"code": "b2cx1kmfbnx3",
"impact": "major",
"message": "The underlying cause of the service interruption affecting the Acquia Site Studio API endpoints has been addressed. All impacted Acquia services have been restored, and all services are now fully operational.",
"name": "Acquia has detected an interruption with the Site Studio API endpoints",
"timestamp": "Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e11:22\u003c/var\u003e - \u003cvar data-var='time'\u003e16:16\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "slf4k9glrvr5",
"impact": "major",
"message": "The underlying cause of this Acquia Source service interruption has been addressed. All affected Acquia Source services have been restored. All services are operational at this time.",
"name": "Service for all affected Acquia Source has been restored",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:52\u003c/var\u003e - \u003cvar data-var='time'\u003e18:11\u003c/var\u003e UTC"
},
{
"code": "9dddp3b5ny2t",
"impact": "critical",
"message": "The underlying cause of this service interruption has been addressed. All affected Services offered by Acquia Edge powered by Cloudflare has been resolved, and according to our upstream partner, Cloudflare services are currently operating normally with no elevated errors or latency being observed across their network.",
"name": "Service for all affected Acquia Edge powered by Cloudflare has been restored",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:11\u003c/var\u003e - \u003cvar data-var='time'\u003e18:07\u003c/var\u003e UTC"
},
{
"code": "h7khhrsgdr48",
"impact": "major",
"message": "The underlying cause of this service interruption has been addressed. All affected services have been restored and operational now.",
"name": "Acquia has detected an impared services for some Acquia Cloud Next applications",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:01\u003c/var\u003e - \u003cvar data-var='time'\u003e18:25\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "l9rlr07s982m",
"impact": "minor",
"message": "Update: The hotfix addressing the image editing issue for Acquia Source customers has been successfully released and tested.\r\nThe issue, which was introduced in version 2.19.0 as part of a canvas update, is now fully resolved.\r\nCustomers can now return to normal operations and no longer need to use the previously suggested workaround. Our team will continue to monitor the platform closely.",
"name": "Acquia Source customers are currently unable to replace existing images on existing pages.",
"timestamp": "Oct \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e12:06\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:36\u003c/var\u003e UTC"
},
{
"code": "spr9pxzhmfh1",
"impact": "minor",
"message": "The issue affecting access to the Acquia Cloud UI for users with the IP address allowlisting feature has been resolved, and all impacted services have been restored.",
"name": "Acquia is investigating Elevated Access Errors to Acquia Cloud UI Application for Users with IP address Allowlisting feature enabled",
"timestamp": "Oct \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e16:27\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e UTC"
},
{
"code": "bz5wzw3b42v7",
"impact": "minor",
"message": "The issue impacting Acquia Cloud Professional (ACP) service is now fully resolved.\r\nAll new sales and server configuration services for ACP are now available and fully operational.\r\nThank you for your patience while our team worked on this resolution.",
"name": "Acquia has detected an interruption in our ability to launch new applications for Cloud Platform Professional",
"timestamp": "Oct \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e21:19\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e22:55\u003c/var\u003e UTC"
},
{
"code": "kx3325ytwdln",
"impact": "maintenance",
"message": "We are pleased to confirm that our final testing and verification phase is now complete. Full stability has been confirmed across the Acquia Cloud platform.\n\nThe Acquia Cloud UI, Acquia Cloud API, Acquia Cloud API Docs, and Site Factory Console are all fully operational. The previous recommendation to defer activities is now lifted, and you may resume all normal operations.\n\nWe sincerely apologize for any inconvenience caused by this maintenance and the extended verification period. Thank you for your patience and understanding.\n\nIf you encounter any further issues, please report them to the Acquia Help Center.",
"name": "[Scheduled] Acquia Cloud platform interface services maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e16:42\u003c/var\u003e - \u003cvar data-var='time'\u003e21:06\u003c/var\u003e UTC"
},
{
"code": "2lz22tq833xl",
"impact": "critical",
"message": "All affected services are functional and are now fully operational.",
"name": "Acquia has detected an interruption in services for applications in the U.S. East region(s)",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:47\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:06\u003c/var\u003e UTC"
},
{
"code": "9fgsvqb8msyp",
"impact": "critical",
"message": "The Acquia Support Ticket System has returned to normal and is now functioning properly.",
"name": "Acquia has detected a temporary service interruption in the Acquia ticketing system",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:24\u003c/var\u003e - \u003cvar data-var='time'\u003e10:32\u003c/var\u003e UTC"
},
{
"code": "dcj5s4vb9s3p",
"impact": "major",
"message": "The issue with image pulls across multiple clusters in the eu-central-1 region has now been resolved. The team is continuing to monitor the situation to ensure ongoing stability.",
"name": "ACN Cannot pull new pods",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e05:19\u003c/var\u003e - \u003cvar data-var='time'\u003e05:37\u003c/var\u003e UTC"
},
{
"code": "jck7gm38xbfj",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Acquia has detected a temporary service interruption in the Acquia ticketing system",
"timestamp": "Oct \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e03:16\u003c/var\u003e - \u003cvar data-var='time'\u003e03:57\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}