Acquia
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 83 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Acquia's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/acquia"><img src="https://thirdpartyindex.com/badge/acquia.svg" alt="Acquia transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/acquia)Compliance
- FedRAMP
- Acquia Cloud Authorized Moderate · 26 agency authorizations · since Apr 13, 2016
FedRAMP status from the FedRAMP Marketplace (evidence)
Not listed by any tracked vendor.
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| security.txt | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
38 third parties, 6 affiliates. CSV · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| AccuZIP, Inc. | USPS NCOA service provider. | 3216 El Camino Real; Atascadero, CA 93422 USA | |
| AgilOne Teknologi ve Veri Madenciligi Arastirma | Esentepe Mah. Muzaffer Goksenin Sok. 32. Blok D:2 Sisli - Istanbul; Turkey | ||
| Akamai Technologies, Inc. | Application security and performance | 145 Broadway, Cambridge, MA 02142 | |
| Amazon Web Services, Inc. | Provides Infrastructure-as-a-Service (IaaS) inclusive of tooling and services to manage cloud resources. Provides a data lake platform for machine learning. AWS Rekognition is an Artificial Intelligence platform that powers metadata auto-tagging and search by similar functionality in Acquia DAM. | 410 Terry Avenue North; Data Center Region located in the region selected by Customer; Seattle, WA 98109-5210 USA | |
| Base Tech Inc. (EverAfter) | Activities: Processing data to enable the creation of personalized customer interfaces, automate customer operations, and facilitate communication, project management, and relationship tracking between the Customer and its managed accounts/clients.; Data Types Involved: Customer workspace/account registration information, user credentials, and any customer data or interaction records uploaded to the platform by authorized users.; Purpose: Hosting and processing customer and user data to provide a customer management software-as-a-service platform. | 228 Hamilton Avenue Palo Alto, CA 94301; Base Tech Inc. | |
| Brightcove, Inc. | Zencoder is used to transcode videos between formats for specific types of conversions. | 281 Summer St, Boston, MA 02210 | |
| Bynder, Inc. dba Webdam | Provides digital asset management services. | 1730 S Amphlett Blvd; San Mateo, CA 94402; Suite 320 | |
| CloudFlare Inc. | Provides web application firewall (WAF) and content delivery network (CDN) services. | 665 Third Street; San Francisco, CA 94107 | |
| Conductor, Inc. | Conductor is a cloud-based service that allows users to optimize their website content related to search engine optimization (SEO), performance, and conversion. | 2 Park Avenue, 9. Floor, New York, NY 10016 | |
| Fastly | Content Delivery Network / CDN | 475 Brannan St. #300; San Francisco, CA 94107 | |
| Gainsight, Inc. | Provides Software-as-a-Service (SaaS) web application usage and behavioral monitoring for continuous product improvements | 350 Bay St Ste 100; San Francisco, CA, 94133-1998; United States | |
| GitLab Inc. | Facilitate collaborative code writing including the ability to; view, review, and discuss code. | 268 Bush Street, Suite 350, San Francisco, CA 94104 | |
| Google Analytics is a service that allows DAM customers to track use of their Acquia DAM sites, including visited pages, sources of traffic, visit duration, and other metrics. | 1600 Amphitheatre Parkway; Mountain View, CA 94043 | ||
| Google Cloud Platform (Google LLC) | Provides Infrastructure-as-a-Service (IaaS) inclusive of tooling and services to manage cloud resources. | 1600 Amphitheatre Pkwy; Data center region varies by customer.; Mountain View, CA 94043 USA | |
| Google EMEA Ltd. (formerly Google Ireland Limited) | APAC customers: australia-southeast1; Acquia Web Governance Platform:; Customer data processed via Acquia Web Governance Platform is placed on geo-located servers and backup servers:; North American customers: us-central1; UK/EEA/Swiss customers: europe-west1 | 70 Sir John Rogerson’s Quay, D02 R296, Dublin 2, Dublin, Ireland | |
| Linode, Inc | Provides VM configured as a default ESP for Mautic when SparkPost sender domains have not been configured. | 249 Arch St. Philadelphia, PA 19106 | |
| Looker Data Sciences, Inc. | Provides a data modeling, analytics, and visualization platform. | 101 Church Street; Data center region varies by customer.; Santa Cruz, CA 95060 USA | |
| Lunaweb GmbH | CloudConvert is used to convert files between formats for specific types of conversions. | DE-82031 Grünwald; Germany; Nördliche Münchner Straße 14a | |
| Mailgun Technologies Inc. | Mailgun is an API-based email service that enables the email functionality in Acquia DAM. Mailgun has access to the email addresses of recipients of emails and the content of emails themselves. | 112 Pecan St, #1135; San Antonio, TX, 78205 | |
| MessageBird USA, Inc. d/b/a Sparkpost | Provides ESP services | 301 Howard St. Suite 1330; San Francisco, CA 94105 | |
| Monsido, LLC | Acquia Affiliate employs personnel who may provide product and support services, primarily for Acquia Web Governance Suite | '03' Suite 4; 302 S 4th Street, Suite 500; 4 New Street; 83-97 Kippax Street; Australia; EC2M 4HE; London; Manhattan, KS 66502; Surry Hills NSW 2010; USA; United Kingdom | |
| Monsido ApS | Acquia Affiliate employs personnel who may provide product and support services, primarily for Acquia Web Governance Suite | 2750 Ballerup; Borupvang 3; Denmark | |
| Moovly | A cloud-based video creation tool that allows users to create or edit videos online without installing software. | 260 at Nieuwewandeling 62, 9000 Ghent, Belgium | |
| Okta Inc. | Provides Software-as-a-Service (SaaS) inclusive of tooling and services to manage and secure user authentication into applications and platforms | 100 1st Street; San Francisco, CA 94105, USA | |
| One More Cloud, Inc. (bonsai) | Bonsai is a fully managed search engine provider that powers full-text search functionality in Acquia DAM. | 600 Congress Fl 14; Austin, TX 78701 | |
| Qubole, Inc. | Provides a data lake platform for machine learning. | 469 El Camino Real, Suite 201; Data center region varies by customer.; Santa Clara, CA 95050 USA | |
| Salesforce.com, Inc. | Salesforce provides cloud-based customer relationship management functionality, along; with a customer support ticketing system and a customer support community for our DAM customers. It is also DAMs CPQ and billing solution, which includes quoting, invoicing and revenue recognition functionalities. | 415 Mission Street, 3rd Floor; Salesforce Tower; Salesforce, Inc.; San Francisco, CA 94105 | |
| Santa Cruz Software | PrintUI is a cloud-based service embedded into Acquia DAM that allows users to dynamically create custom collateral from an InDesign template, user-entered text, and user-selected assets. | 877 Cedar St, Suite 150; Santa Cruz, CA 95060 | |
| SearchStax | Acquia Search powered by SearchStax is a search service delivered as Software as a Service (SaaS) for Cloud Platform and Site Factory. This service empowers Drupal marketers to improve site search experiences with agile tools so that Drupal website visitors can find and discover relevant content faster. | 101 Continental Blvd., Suite 210, El Segundo, CA 90245 | |
| Snowflake, Inc. | Provides a data platform for data warehousing. | 450 Concar Dr.; Data center region varies by customer.; San Mateo, CA 94402 USA | |
| Snowplow | Snowplow is a data platform that enriches the analytics pipeline for the Insights application. | 17 Bevis Marks; EC3A 7LN; Floor 6; London; United Kingdom | |
| Sumo Logic, Inc. | Log aggregation tool used for troubleshooting activities as well as security alerting. This tool currently aggregates logs for both Acquia products as well as customer application(s) residing on those products. Also ingests, parses, queries, and performs analytics on application and infrastructure logs. Logs can then be used for debugging, troubleshooting, auditing, reporting, detecting, and alerting about unexpected application behavior. Incidental to the purpose of the log processing, service data and personal data may be processed by Sumologic. | 305 Main Street; Redwood City, CA 94063; USA | |
| Syndic8 | Syndic8 is a cloud based service embedded into Acquia DAM that allows users to syndicate product information and assets from Entries to digital marketplaces. | 131 Dartmouth St Floor 3, Boston, MA 02116 | |
| Trucentric Inc. | Acquia Affiliate employs personnel who may provide support services | 111 George Street, Suite 201; Canada; Toronto ON M5A 2N4 | |
| Widen Enterprises LLC | Provides digital asset management services. | 6911 Mangrove Lane; Madison, Wisconsin 53713 USA | |
| Wingify Software Private Limited (d/b/a VWO) | Provides the underlying Saas | 1104, 11th Floor, KLJ Tower North B-5, Netaji Subhash Place, Pitampura, Delhi, India – 110034. | |
| Workato, Inc. | Workato is an Integration Platform as a Service (iPaaS) that integrates Acquia DAM with other cloud-based apps using background API connections. This allows assets and metadata to sync between Acquia DAM and third-party file sharing, project management, CRM, and other tools. | 215 Castro St, Ste. 300; Mountain View CA 94041 | |
| Ziflow | Ziflow is a cloud-based service embedded into Acquia DAM that allows users to annotate, review, and approve work-in-progress image and video files before releasing them as Acquia DAM assets | 14675 Dallas Parkway, Suite 120; Dallas, TX 75254 |
Acquia affiliates (6)
Service status
- 10 incidents in 41 days
- 3 major or critical
- 4 h 1 min typical time to resolve
- 10 h 35 min longest major
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Edge Standard – New Domain Onboarding Issue | minor | 42 h 6 min | |
| Intermittent Pipeline Job Start Failures | minor | 4 h 1 min | |
| Error rates for Acquia Task System | major | 2 h 58 min | |
| Multiple customers are currently affected by what appears to be an outage impacting the Site Studio endpoint | critical | 10 h 35 min | |
| Degraded Performance - SearchStax Pulse Performance Graphs | minor | 9 h 37 min | |
| Acquia DAM Service Outage | critical | 1 h 19 min | |
| Pipelines is down for MEO customers | none | 2 h 33 min | |
| Acquia DAM Degraded File Processing | minor | 1 h 5 min |
As Acquia's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Changes
None since tracking began.