Snapshot 14680
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
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{
"end_time": "2026-09-30T23:59:59-04:00",
"months": [
{
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{
"code": "1bvqbt18m3cz",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Production Release (scheduled for Sep 24, 2026)",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:42\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:34\u003c/var\u003e EDT"
},
{
"code": "rklc4yrdhz1j",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4001.0.0: Maintenance Test/Stage Release (scheduled for Sep 22, 2026)",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:07\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:42\u003c/var\u003e EDT"
},
{
"code": "v37ng5tg05js",
"impact": "none",
"message": "This incident has been resolved",
"name": "Status Update – Blackboard Attendance",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e11:42\u003c/var\u003e - \u003cvar data-var='time'\u003e23:38\u003c/var\u003e EDT"
},
{
"code": "4kvvgklq95y4",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Production Release (scheduled for Sep 17, 2026)",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:21\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e EDT"
},
{
"code": "2kpgy58wcfb4",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4001.0.0: Maintenance Test/Stage Release (scheduled for Sep 15, 2026)",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:22\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:20\u003c/var\u003e EDT"
},
{
"code": "xx5v99w2rv5z",
"impact": "none",
"message": "OCR Processing has remained within expected levels. Analysis shows the potential cause of the initial issue as an error during the final export step when converting to OCR PDF. The Ally team continues to work with our OCR provider to determine potential improvements to this process.",
"name": "Ally OCR PDF Failures",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e08:18\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e20:27\u003c/var\u003e EDT"
},
{
"code": "ywv0lxvh6g7z",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Bb Annotate Maintenance Part 2 - North America (Sept 12 - 13)",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e EDT"
},
{
"code": "nx05w1vps454",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Bb Annotate Maintenance Part 1 - North America (Sept 11 - 12)",
"timestamp": "Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e EDT"
},
{
"code": "ffzg579sqg19",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Production Release (scheduled for Sep 10, 2026)",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e07:27\u003c/var\u003e - \u003cvar data-var='time'\u003e13:47\u003c/var\u003e EDT"
},
{
"code": "z4cfmkg1rwb5",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4001.0.0: Maintenance Test/Stage Release (scheduled for Sep 8, 2026)",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:02\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:14\u003c/var\u003e EDT"
},
{
"code": "dcn78f34pxj3",
"impact": "none",
"message": "Inherited Conditions Making Course Links Inaccessible or Visible \u0026amp; Impact to Other Content Items in a Course \n\nA fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions. \n\nReference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions",
"name": "Blackboard LMS: Discussion Forum or other Assessment Visible in Course with Inherited Release Conditions",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:41\u003c/var\u003e EDT"
},
{
"code": "43nwv2lw6zkl",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Production Release (scheduled for Sep 3, 2026)",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:32\u003c/var\u003e EDT"
},
{
"code": "dbc9x8f06xxx",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4001.0.0: Maintenance Test/Stage Release (scheduled for Sep 1, 2026)",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e12:18\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:52\u003c/var\u003e EDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "cyszwfg8lcmj",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Production Release (scheduled for Aug 27, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e12:26\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:55\u003c/var\u003e EDT"
},
{
"code": "6fqzd8bm5t5f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Ally Maintenance Scheduled for August 28th (AP-2 Sydney Region)",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EDT"
},
{
"code": "l41n6scrqkkr",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4001.0.0: Maintenance Test/Stage Release (delayed to Aug 26, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:57\u003c/var\u003e - \u003cvar data-var='time'\u003e21:10\u003c/var\u003e EDT"
},
{
"code": "pq3vv4vl3q6v",
"impact": "critical",
"message": "Blackboard continues to monitor the underlying services to ensure ongoing stability.",
"name": "Blackboard Service Interruption",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e18:10\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e17:06\u003c/var\u003e EDT"
},
{
"code": "qszkwpvydvjd",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4001.0.0: Off-Cycle Maintenance Test/Stage Release (scheduled for Aug 21, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e11:51\u003c/var\u003e - \u003cvar data-var='time'\u003e14:14\u003c/var\u003e EDT"
},
{
"code": "rsjbnl326d9s",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Production Release (scheduled for Aug 20, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:47\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:34\u003c/var\u003e EDT"
},
{
"code": "00lh4pysglpq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Blackboard SaaS 4001.0.0: Maintenance Test/Stage Release (scheduled for Aug 18, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:46\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:08\u003c/var\u003e EDT"
},
{
"code": "18xtrwrvtflv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Off-Cycle Maintenance Production Release (scheduled for Aug 17, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:56\u003c/var\u003e EDT"
},
{
"code": "10b2141mfvs7",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Production Release (scheduled for Aug 13, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:28\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e EDT"
},
{
"code": "gc4418zx5s0b",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled - Ally Reporting API Bearer Token Reset Required - August 14, 2026",
"timestamp": "Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e EDT"
},
{
"code": "xh3cj4m6xmqw",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4001.0.0: Feature Test/Stage Release (scheduled for Aug 11, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:55\u003c/var\u003e - \u003cvar data-var='time'\u003e17:52\u003c/var\u003e EDT"
},
{
"code": "pnkcm5m5vz01",
"impact": "minor",
"message": "The sites have remained stable since 10:00 AM ET, with no further issues.\n\nClosing the incident.",
"name": "Few Blackboard SaaS clients are facing Intermittent outage",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e - \u003cvar data-var='time'\u003e17:05\u003c/var\u003e EDT"
},
{
"code": "8s983v7bsdvq",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Feature Production Release (scheduled for Aug 7/8, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e08:53\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:34\u003c/var\u003e EDT"
},
{
"code": "3dzml76jt4f8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Ally Maintenance Scheduled for August 8, 2026 (all regions)",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e EDT"
},
{
"code": "t0kqb67xfx03",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Test/Stage Release (scheduled for Aug 7, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e11:21\u003c/var\u003e - \u003cvar data-var='time'\u003e23:13\u003c/var\u003e EDT"
},
{
"code": "dfd61xdszmx7",
"impact": "maintenance",
"message": "The deployment of Blackboard SaaS 4000.21.0 Feature Release to Production environments is being postponed. A new maintenance event will be scheduled once a new release date is confirmed.",
"name": "[Scheduled] POSTPONED: Blackboard SaaS 4000.21.0: Feature Production Release (originally scheduled for Aug 6)",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e11:31\u003c/var\u003e EDT"
},
{
"code": "vsp35cmg7r5m",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Test/Stage Release (scheduled for Aug 4, 2026)",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:38\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e07:51\u003c/var\u003e EDT"
},
{
"code": "qzd7mb8m11g9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Mailings Currently Unavailable - Evaluate, Institutional Effectiveness, Milestone, Portfolio, Course Evaluations",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:49\u003c/var\u003e - \u003cvar data-var='time'\u003e13:34\u003c/var\u003e EDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "j3j5hw7pvpx6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Bb Annotate Update (July 24 - 29)",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e22:30\u003c/var\u003e EDT"
},
{
"code": "b1rv3v42ygrk",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Test/Stage Release (scheduled for Jul 28, 2026)",
"timestamp": "Jul \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e10:27\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:53\u003c/var\u003e EDT"
},
{
"code": "zwfgpq1rdn06",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Test/Stage Release (scheduled for Jul 21, 2026)",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e13:40\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:13\u003c/var\u003e EDT"
},
{
"code": "8fsw0jgh0tzc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Accreditation \u0026 Program Review Errors",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:18\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:17\u003c/var\u003e EDT"
},
{
"code": "y8nqs1yzw3yn",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.19.0: Maintenance Production Release (scheduled for Jul 16, 2026)",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:28\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:32\u003c/var\u003e EDT"
},
{
"code": "8343klqfyltj",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Blackboard SaaS LMS Outage - Global",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e04:33\u003c/var\u003e - \u003cvar data-var='time'\u003e08:57\u003c/var\u003e EDT"
},
{
"code": "d3m469d40b92",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Maintenance Test/Stage Release (scheduled for Jul 14, 2026)",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:27\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e08:26\u003c/var\u003e EDT"
},
{
"code": "34b2wj87j534",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.19.0: Maintenance Production Release (scheduled for Jul 9, 2026)",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:18\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:37\u003c/var\u003e EDT"
},
{
"code": "47kknkc8nrns",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.21.0: Feature Test/Stage Release (scheduled for Jul 7, 2026)",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e13:22\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:09\u003c/var\u003e EDT"
},
{
"code": "yqtfqs0977wb",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.19.0: Feature Production Release (scheduled for Jul 2, 2026)",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:08\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:33\u003c/var\u003e EDT"
},
{
"code": "89kwydz9jf8r",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Few Blackboard SaaS clients are facing performance issue",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:39\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e00:33\u003c/var\u003e EDT"
},
{
"code": "cls3577dx15s",
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"name": "[Scheduled] Blackboard SaaS 4000.19.0: Maintenance Test/Stage Release (scheduled for Jun 30, 2026)",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:26\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:42\u003c/var\u003e EDT"
}
],
"name": "July",
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}
],
"start_time": "2026-07-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-04:00",
"months": [
{
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{
"code": "hmyqsgkm5vc9",
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},
{
"code": "yc0vdt7wgtyw",
"impact": "none",
"message": "This incident has been resolved. Please continue to submit support tickets if you encounter broken file references so that we can address them.",
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},
{
"code": "455ngscsy9qv",
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"name": "[Scheduled] Blackboard SaaS 4000.19.0: Maintenance Test/Stage Release (scheduled for Jun 23, 2026)",
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},
{
"code": "vjxnfk2khvyt",
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},
{
"code": "chrt63559knd",
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},
{
"code": "4jzvjsjrmdfg",
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},
{
"code": "y5jyyz7r2q17",
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},
{
"code": "mgbc4pj063mj",
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"name": "[Scheduled] Blackboard SaaS 4000.19.0: Feature Test/Stage Release (scheduled for Jun 9, 2026)",
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},
{
"code": "8f9ppm10wt4l",
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"name": "[Scheduled] Blackboard SaaS 4000.17.0: Feature Production Release (scheduled for Jun 4, 2026)",
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},
{
"code": "1v8kfxj9k3ct",
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"name": "[Scheduled] Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for Jun 2, 2026)",
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}
],
"name": "June",
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},
{
"incidents": [
{
"code": "lrcmmg5xtccv",
"impact": "none",
"message": "This incident has been resolved.",
"name": "All Gov Cloud clients and 8 EU prod clients",
"timestamp": "May \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e02:48\u003c/var\u003e - May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e09:24\u003c/var\u003e EDT"
},
{
"code": "k5n92yz8l4nq",
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"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 26, 2026)",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e08:06\u003c/var\u003e - May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e08:13\u003c/var\u003e EDT"
},
{
"code": "sm7rbtq7t1mn",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed. Full build number is 4000.15.0-rel.39+c614f20. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-15-0-Maintenance-Releases",
"name": "[Scheduled] Blackboard SaaS 4000.15.0: Maintenance Production Release (scheduled for May 21, 2026)",
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},
{
"code": "9yw147lw804l",
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"name": "[Scheduled] Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 19, 2026)",
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},
{
"code": "rmm8wm6yhj78",
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"name": "[Scheduled] Blackboard SaaS 4000.15.0: Maintenance Production Release (scheduled for May 14, 2026)",
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},
{
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},
{
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"name": "[Scheduled] Blackboard SaaS 4000.15.0: Feature Production Release (scheduled for May 7, 2026)",
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},
{
"code": "0dp28dy48jzw",
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"name": "Blackboard Issues with 4000.15.0 Release",
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},
{
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"name": "[Scheduled] Blackboard SaaS 4000.15.0: Maintenance Test/Stage Release (scheduled for May 5, 2026)",
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},
{
"code": "nmxptl08kmrh",
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"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.12.0: Maintenance Production Release (scheduled for Apr 30, 2026)",
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}
],
"name": "May",
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},
{
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{
"code": "940nqq2p0s72",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.15.0: Maintenance Test/Stage Release (scheduled for Apr 28, 2026)",
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},
{
"code": "j5w6k1f0x2pl",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Ally Processing Delays for Canvas Institutions - US-east Region (April 27, 2026)",
"timestamp": "Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e12:51\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e07:36\u003c/var\u003e EDT"
},
{
"code": "t7z16hfszlb8",
"impact": "none",
"message": "The issue has been resolved.",
"name": "Blackboard Audio and Video Feedback Issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e17:19\u003c/var\u003e - \u003cvar data-var='time'\u003e19:29\u003c/var\u003e EDT"
},
{
"code": "xx4h5rlp2p4w",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Course Catalog Maintenance – EU Region",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:00\u003c/var\u003e EDT"
},
{
"code": "hdr8b5l2jvj4",
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"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.12.0: Maintenance Production Release (scheduled for Apr 23, 2026)",
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},
{
"code": "krktrzfnqdkt",
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"name": "[Scheduled] Blackboard SaaS 4000.15.0: Maintenance Test/Stage Release (scheduled for Apr 21, 2026)",
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},
{
"code": "2mknl4hf18bj",
"impact": "minor",
"message": "Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.",
"name": "Ally Alternative Format Processing Delays - Europe - April 21, 2026",
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},
{
"code": "0nxgykc38bdq",
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"name": "[Scheduled] Ally Maintenance Scheduled for April 18, 2026 (all regions)",
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},
{
"code": "ppb4nb6l5b2z",
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"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.12.0: Maintenance Production Release (scheduled for Apr 16, 2026)",
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},
{
"code": "9czndlcd9sjk",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Ally Course Sync and Copy Delays April 13, 2026 - All Regions",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:39\u003c/var\u003e EDT"
},
{
"code": "mdqmqqvbnh71",
"impact": "minor",
"message": "The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally",
"name": "Illuminate - Performance Degradation Impacting Snowflake Queries and Reports",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e03:37\u003c/var\u003e - \u003cvar data-var='time'\u003e06:08\u003c/var\u003e EDT"
},
{
"code": "4ghwfyzwz1v7",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.15.0: Feature Test/Stage Release (scheduled for Apr 14, 2026)",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:49\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:38\u003c/var\u003e EDT"
},
{
"code": "jltlpkxs4p5r",
"impact": "maintenance",
"message": "Maintenance is complete. Payments with Flywire in Asia-pacific are now available.",
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},
{
"code": "kq4j83fxn1gx",
"impact": "major",
"message": "We have successfully restored all production Blackboard sites previously hosted in the Middle East to an alternate AWS region.",
"name": "Blackboard LMS Outage - Multiple services (UAE)",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e02:31\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e05:19\u003c/var\u003e EDT"
},
{
"code": "csknss0nxlps",
"impact": "minor",
"message": "This incident has been resolved.",
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"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e13:30\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e16:11\u003c/var\u003e EDT"
},
{
"code": "r62rvjxpmlb6",
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"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.12.0: Feature Production Release (scheduled for Apr 2, 2026)",
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},
{
"code": "mrd5qhd8d3wz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Blackboard Email Relay Solution Replacement (Mar. 31)",
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},
{
"code": "fjmp8dyv1w21",
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"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.12.0: Maintenance Test/Stage Release (scheduled for Mar 31, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e08:13\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:22\u003c/var\u003e EDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-04:00",
"months": [
{
"incidents": [
{
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"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.10.0: Maintenance Production Release (scheduled for Mar 26, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e06:52\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e08:25\u003c/var\u003e EDT"
},
{
"code": "0y6xkxmb186k",
"impact": "minor",
"message": "Real time queues have returned to normal levels.",
"name": "Ally Processing Delays - US-east Region (March 26, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:56\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e07:30\u003c/var\u003e EDT"
},
{
"code": "kzyd8qr0s6cg",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.12.0: Maintenance Test/Stage Release (scheduled for Mar 24, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e14:17\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:50\u003c/var\u003e EDT"
},
{
"code": "kwyj1hcs86qs",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.10.0: Maintenance Production Release (scheduled for Mar 19, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:05\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:39\u003c/var\u003e EDT"
},
{
"code": "lvrw1tpsm7vl",
"impact": "maintenance",
"message": "All upgrades are now complete.",
"name": "[Scheduled] Blackboard SaaS 4000.12.0: Maintenance Test/Stage Release (scheduled for Mar 17, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:21\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e06:58\u003c/var\u003e EDT"
},
{
"code": "fzylpwphjbql",
"impact": "major",
"message": "The issue has been resolved and users should now be able to log in to Illuminate without issues.",
"name": "Illuminate - SSO login issue",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:53\u003c/var\u003e - \u003cvar data-var='time'\u003e09:19\u003c/var\u003e EDT"
},
{
"code": "0gn8yz3hjxm2",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.10.0: Maintenance Production Release (scheduled for Mar 12, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:47\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e EDT"
},
{
"code": "v75wc41lzytw",
"impact": "none",
"message": "We can report that the rollout to all production instances and final QA testing is now complete. Image generation is fully restored in all instances of Blackboard LMS. As part of this fix, you may notice an improvement in the generated image quality. If you have any further concerns or still are experience image generation issues, please raise a support ticket through the usual channels.",
"name": "AI Image Generation Issue within Blackboard LMS",
"timestamp": "Mar \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:53\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:06\u003c/var\u003e EDT"
},
{
"code": "ryz1n3g8qvlc",
"impact": "maintenance",
"message": "The planned Annotate upgrade has been suspended due to a performance issue. We are currently awaiting an updated release from the supplier that resolves this issue. Once the fix has been confirmed and validated, a new maintenance window will be scheduled and communicated.",
"name": "[Scheduled] Bb Annotate Update (Feb 6 - 18)",
"timestamp": "Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:49\u003c/var\u003e EDT"
},
{
"code": "03x38lb08czg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Blackboard SaaS 4000.8.0: Maintenance Production Release (scheduled for Feb 19, 2026)",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:04\u003c/var\u003e EDT"
},
{
"code": "z08hzy5ztlpt",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.12.0: Feature Test/Stage Release (scheduled for Mar 10, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:18\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:13\u003c/var\u003e EDT"
},
{
"code": "bpd9lmblnd3g",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.10.0: Off-Cycle Maintenance Production Release (scheduled for Mar. 6-7, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:11\u003c/var\u003e EDT"
},
{
"code": "429bynj9kwzd",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.\n\nPLEASE NOTE: We are currently researching issues that have been reported after yesterday's production release and resolution may require an off-cycle release. Moe information will be provided if an off-cycle release is scheduled.",
"name": "[Scheduled] Blackboard SaaS 4000.10.0: Feature Production Release (scheduled for Mar 5, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:46\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e11:44\u003c/var\u003e EST"
},
{
"code": "fqblr0w26qp2",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.10.0: Maintenance Test/Stage Release (scheduled for Mar 3, 2026)",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:19\u003c/var\u003e EST"
},
{
"code": "jjg041xvdssq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] SafeAssign Maintenance – Production (March 3)",
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}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "58kyrjw5ktgb",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.8.0: Maintenance Production Release (scheduled for Feb 26, 2026)",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e07:23\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e08:28\u003c/var\u003e EST"
},
{
"code": "xmbz6grkzs0t",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.10.0: Maintenance Test/Stage Release (scheduled for Feb 24, 2026)",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:20\u003c/var\u003e EST"
},
{
"code": "5sq1l2r064cd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Learn SaaS Email service issue: Global",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e00:10\u003c/var\u003e - \u003cvar data-var='time'\u003e09:35\u003c/var\u003e EST"
},
{
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"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.10.0: Maintenance Test/Stage Release (scheduled for Feb 17, 2026)",
"timestamp": "Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:23\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e EST"
},
{
"code": "b1dcd1bjvbsr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] SafeAssign Maintenance – TP/Stage (February 12)",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e EST"
},
{
"code": "p8qwwq4jznpm",
"impact": "maintenance",
"message": "Release is complete. Full build number is 4000.8.0-rel.21+34512b9 (no change). Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-8-0-Release",
"name": "[Scheduled] Blackboard SaaS 4000.8.0: Off-Cycle Maintenance Production Release (Feb 10)",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e10:18\u003c/var\u003e EST"
},
{
"code": "j7fwry87k2tq",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed. Full build number is 4000.10.0-rel.4+0a24875. Please refer to the release notes for more details on this feature release: https://help.anthology.com/blackboard/administrator/en/whats-new.html",
"name": "[Scheduled] Blackboard SaaS 4000.10.0: Feature Test/Stage Release (scheduled for Feb 10, 2026)",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e EST"
},
{
"code": "f6gm8llp46pr",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.8.0: Feature Production Release (scheduled for Feb 5, 2026)",
"timestamp": "Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:39\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e08:01\u003c/var\u003e EST"
},
{
"code": "m5mr2hm2lb2p",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.8.0: Maintenance Test/Stage Release (scheduled for Feb 3, 2026)",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:12\u003c/var\u003e EST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "82g4x4qvdm6t",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.6.0: Maintenance Production Release (scheduled for Jan 29, 2026)",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:12\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:10\u003c/var\u003e EST"
},
{
"code": "kdxjx4fqnr33",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.8.0: Maintenance Test/Stage Release (scheduled for Jan 27, 2026)",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e10:48\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:32\u003c/var\u003e EST"
},
{
"code": "fprg7j3qycry",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.6.0: Maintenance Production Release (scheduled for Jan 22, 2026)",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:07\u003c/var\u003e - \u003cvar data-var='time'\u003e14:32\u003c/var\u003e EST"
},
{
"code": "mfbrh0y5tj7t",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.8.0: Maintenance Test/Stage Release (scheduled for Jan 20, 2026)",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:53\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:30\u003c/var\u003e EST"
},
{
"code": "5h83t0n5v12n",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] SafeAssign Maintenance – TP/Stage (January 20)",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e EST"
},
{
"code": "ymsf53rkkntg",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.6.0: Maintenance Production Release (scheduled for Jan 15, 2026)",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e16:53\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e08:18\u003c/var\u003e EST"
},
{
"code": "v0p0ksm8zny1",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.8.0: Feature Test/Stage Release (scheduled for Jan 13, 2026)",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e13:47\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e07:29\u003c/var\u003e EST"
},
{
"code": "rbk059yy23kb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Ally Processing delays (January 8, 2026) - US and Europe",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e18:15\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:36\u003c/var\u003e EST"
},
{
"code": "6kmjr2l40wr6",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.6.0: Feature Production Release (scheduled for Jan 8, 2025)",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:16\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:19\u003c/var\u003e EST"
},
{
"code": "8c976pdfrc4w",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.6.0: Maintenance Test/Stage Release (scheduled for Jan 6, 2026)",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:41\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e EST"
},
{
"code": "lhzmm81tntkv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Ally - scores not being generated for new content in Blackboard (Europe, Asia, Canada)",
"timestamp": "Jan \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:08\u003c/var\u003e EST"
},
{
"code": "3jnf4cwtysmb",
"impact": "major",
"message": "This incident has been resolved and it was observed that data pipelines are operating normally for all clients.",
"name": "Illuminate Data Refresh Issue -- Asia Pacific Region",
"timestamp": "Jan \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e07:03\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:50\u003c/var\u003e EST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-05:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "yp6t4dbp3x1h",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.6.0: Maintenance Test/Stage Release (scheduled for Dec 30, 2025)",
"timestamp": "Dec \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e10:20\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e EST"
},
{
"code": "s2nf4d3c8sw5",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.4.0: Maintenance Production Release (scheduled for Dec 18, 2025)",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e08:21\u003c/var\u003e EST"
},
{
"code": "9ytfc8qvv8l8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Bb Annotate Update (Dec 12- Dec 16)",
"timestamp": "Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e EST"
},
{
"code": "trhbb5gthddr",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.6.0: Maintenance Test/Stage Release (scheduled for Dec 16, 2025)",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:37\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:13\u003c/var\u003e EST"
},
{
"code": "qzczhq78p3hb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Learn Email Service Issue : Global",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e02:44\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:15\u003c/var\u003e EST"
},
{
"code": "dz1nvg2rsxhq",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.4.0: Maintenance Production Release (scheduled for Dec 11, 2025)",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:12\u003c/var\u003e EST"
},
{
"code": "8592fq4r8lvv",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.6.0: Feature Test/Stage Release (scheduled for Dec 9, 2025)",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e15:02\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e07:32\u003c/var\u003e EST"
},
{
"code": "z87ct21yjjwq",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.4.0: Feature Production Release (scheduled for Dec 4, 2025)",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:36\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e EST"
},
{
"code": "hf4jp96vx1rc",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.4.0: Maintenance Test/Stage Release (scheduled for Dec 2, 2025)",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e11:11\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e08:10\u003c/var\u003e EST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "056t9tzdncmv",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.1.0: Maintenance Production Release (scheduled for Nov 27, 2025)",
"timestamp": "Nov \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:32\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e09:38\u003c/var\u003e EST"
},
{
"code": "qz47wgpm91n2",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.4.0: Maintenance Test/Stage Release (scheduled for Nov 25, 2025)",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e13:14\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:13\u003c/var\u003e EST"
},
{
"code": "93zlpy3l2lfy",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.1.0: Maintenance Production Release (scheduled for Nov 20, 2025)",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:10\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e07:22\u003c/var\u003e EST"
},
{
"code": "tsvs5hhwk3n2",
"impact": "minor",
"message": "After continued monitoring we've seen processing return to normal levels.",
"name": "Ally Processing Delays - US-east Region (November 18, 2025)",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:39\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:52\u003c/var\u003e EST"
},
{
"code": "n31jl4jlby64",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Course Catalog Outage - US-East \u0026 AF Regions",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e16:39\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e17:05\u003c/var\u003e EST"
},
{
"code": "b3xljvz6z4fn",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Platform Extensions - Outage for US-East",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:16\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e14:52\u003c/var\u003e EST"
},
{
"code": "r055l9tlpd5k",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.4.0: Maintenance Test/Stage Release (scheduled for Nov 18, 2025)",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:13\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e08:24\u003c/var\u003e EST"
},
{
"code": "tsfdzwsx8s5z",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Blackboard Learn -- Global Issue",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e06:55\u003c/var\u003e - \u003cvar data-var='time'\u003e16:35\u003c/var\u003e EST"
},
{
"code": "cm12x30bwbxq",
"impact": "none",
"message": "This incident has been resolved, and it was observed that clients are operating normally.",
"name": "Ally D2L Brightspace Integration Authentication Token Expiration - US",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:13\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e23:36\u003c/var\u003e EST"
},
{
"code": "lk223snsjdpd",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Ally Immersive Reader Alternative Format Issue - Global issue",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:50\u003c/var\u003e - \u003cvar data-var='time'\u003e15:09\u003c/var\u003e EST"
},
{
"code": "28np8s4lqn3p",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.1.0: Maintenance Production Release (scheduled for Nov 13, 2025)",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:09\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:26\u003c/var\u003e EST"
},
{
"code": "qyt6z56rzzgt",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.4.0: Feature Test/Stage Release (scheduled for Nov 11, 2025)",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:42\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:32\u003c/var\u003e EST"
},
{
"code": "m93vs2p9jkfs",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.1.0: Off-Cycle Maintenance Production Release (scheduled for Nov 10, 2025)",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:33\u003c/var\u003e - \u003cvar data-var='time'\u003e11:50\u003c/var\u003e EST"
},
{
"code": "l9n37ryc5kqk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Ally Maintenance Scheduled for Nov 8, 2025 EXTENDED (US, EU)",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e16:44\u003c/var\u003e - \u003cvar data-var='time'\u003e16:44\u003c/var\u003e EST"
},
{
"code": "d6sf4pzgwkl9",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Ally Maintenance Scheduled for Nov 8, 2025 (US, EU)",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e EST"
},
{
"code": "94dt6565msgw",
"impact": "minor",
"message": "Between 10AM EST on November 6th and 11am EST on November 7th, API issues prevented Ally from tracking usage events, including alternative format downloads and instructor fixes, flowing into the Ally Usage Report. A hot fix was deployed to resolve the issue and events were flowing again as of 12:28 EST (November 7th) for all regions.",
"name": "Ally Usage Data Event Tracking Issue Nov. 7th 2025",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e EST"
},
{
"code": "5t0t6wn2ng4r",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.1.0: Feature Production Release (scheduled for Nov 6, 2025)",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:12\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:09\u003c/var\u003e EST"
},
{
"code": "6mm5hnx06q17",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.1.0: Maintenance Test/Stage Release (scheduled for Nov 4, 2025)",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:27\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e07:52\u003c/var\u003e EST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "4wkpwgyrmf19",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed. Full build number is 4000.1.0-rel.13+5d7f7b9. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-1-0-Release",
"name": "[Scheduled] Blackboard SaaS 4000.1.0: Maintenance Test/Stage Release (scheduled for Oct 28, 2025)",
"timestamp": "Oct \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:52\u003c/var\u003e EDT"
},
{
"code": "f6gmsm53trs9",
"impact": "maintenance",
"message": "The release issue has been resolved. Instead of resuming last week's release, we are going to proceed with a full new test/stage release today in order to include some additional bug fixes.",
"name": "[Scheduled] Blackboard SaaS 4000.1.0: Maintenance Test/Stage Release (scheduled for Oct 21, 2025)",
"timestamp": "Oct \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e04:50\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e14:34\u003c/var\u003e EDT"
},
{
"code": "bssk4r7pmjxj",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 3902.1.0: Maintenance Production Release (scheduled for Oct 23, 2025)",
"timestamp": "Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e12:45\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:52\u003c/var\u003e EDT"
},
{
"code": "3djr62mgvsjs",
"impact": "minor",
"message": "This incident has been resolved and it was observed that clients are operating normally.",
"name": "Illuminate Data Refresh Issue -- Global",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e06:43\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e EDT"
},
{
"code": "qk7ws87125qn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Ally Processing Delays on October 20, 2025 - US Region",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:21\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:35\u003c/var\u003e EDT"
},
{
"code": "g8bt1pvmtmh9",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Learn SaaS - US-EAST-1 Region - Multiple Sites Inaccessible",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:04\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e02:37\u003c/var\u003e EDT"
},
{
"code": "hnr5zxv7ys8m",
"impact": "major",
"message": "This incident has been resolved and it was observed that clients are operating normally.",
"name": "Learn Issue - Global",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e05:55\u003c/var\u003e - \u003cvar data-var='time'\u003e17:18\u003c/var\u003e EDT"
},
{
"code": "5f465d6lcsg3",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 3902.1.0: Maintenance Production Release (scheduled for Oct 16, 2025)",
"timestamp": "Oct \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:04\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:20\u003c/var\u003e EDT"
},
{
"code": "xmckj6cktwgc",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.1.0: Maintenance Test/Stage Release (scheduled for Oct 14, 2025)",
"timestamp": "Oct \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:57\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e08:38\u003c/var\u003e EDT"
},
{
"code": "sld59q2psj3z",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Ally Maintenance Scheduled for October 11, 2025 (all regions)",
"timestamp": "Oct \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:30\u003c/var\u003e EDT"
},
{
"code": "j78mnsqbjnzy",
"impact": "major",
"message": "This incident has been resolved, and it was observed that course catalog services are operating normally.",
"name": "Blackboard - Course Catalog Performance isssue- EU region",
"timestamp": "Oct \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e18:20\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:41\u003c/var\u003e EDT"
},
{
"code": "vf0fp0q56nvk",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 3902.1.0: Maintenance Production Release (scheduled for Oct 9, 2025)",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:56\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:41\u003c/var\u003e EDT"
},
{
"code": "j05jbxvxj9d3",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 4000.1.0: Feature Test/Stage Release (scheduled for Oct 7, 2025)",
"timestamp": "Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:58\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e08:30\u003c/var\u003e EDT"
},
{
"code": "0s0l664jrrpf",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 3902.1.0: Feature Production Release (scheduled for Oct 2, 2025)",
"timestamp": "Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:24\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:52\u003c/var\u003e EDT"
},
{
"code": "1fdpnsc4d4w4",
"impact": "maintenance",
"message": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"name": "[Scheduled] Blackboard SaaS 3902.1.0: Maintenance Test/Stage Release (scheduled for Sep 30, 2025)",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:13\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e07:50\u003c/var\u003e EDT"
},
{
"code": "hlb6qq07g7qn",
"impact": "critical",
"message": "This incident has been resolved, and it was observed that clients are operating normally.",
"name": "Learn SaaS Gov Sites outage- US-GOV-WEST",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:51\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e05:04\u003c/var\u003e EDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
}
]
}