Blackboard

blackboard.com

Blackboard declares 100 subprocessors, plus 8 of its own affiliates, in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, Google Cloud and Microsoft. No published changes since we first read it on Sep 28, 2026.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

100 third parties, 8 affiliates.

NamePurposeLocationListed since
ABBYY (FineReader) OCR engine for PDF alternative text conversionsUnited States
Akari Akari ProductAustralia
Amazon Web Services (AWS) AWS Connect services; Data Center; Data center; Elastic Compute Cloud; Hosting provider; Hosting provider, text-to-speech conversion, translated conversion, and AI functionalitiesUnited States; United States, Ireland, and Australia
Amazon Web Services - AWS Hosting provider for cloud-based productsUnited States
Anthology Inc. Client Support and product maintenanceUnited States
Anthology Inc. of Missouri Client Support and product maintenanceUnited States
Anthology Inc. of New York Client Support and product maintenanceUnited States
Anthology International Pvt Ltd (formerly Campus Management International Private Limited) Client Support and product maintenanceIndia
Appcues User onboarding, adoption, engagement, and feedbackUnited States
AST CaptionSync CaptionSync productUnited States
Atlassian Status of Anthology services, maintenance announcementsUnited States
Auth0 Inc. Identity broker serviceUnited States
Avaya Engagement / Enrollment and Call RecordingUnited States
Campus Labs ULC Client Support and product maintenanceCanada
Campus Management Corp UK Ltd Client Support and product maintenanceUnited Kingdom
Cengage
Provides services independently to client and/or client users and as such is generally deemed a controller/business or separate data processor acting on behalf of client. For the limited personal information processed to enable the integration between Anthology and Cengage services, however, Cengage is considered a Sub-processor.
United States
Check Point Information security monitoring servicesUnited States
Check Point Software Technologies Information security servicesUnited States
Class Class & Collaborate offeringsUnited States
Clickatell Text messagingUnited States
CloudAMQP Monitoring/alertingUnited States
Cloudfare Content delivery provider, DNS, WAF; DNS, caching, securityUnited States
Cloudflare Caching, Security; Content delivery provider; DNS, Caching, Security; DNS, caching, securityUnited States
Cloudmersive Document ConversionUnited States
Communication Business Avenue, Inc (f/k/a Café x) Platform automationsJapan
Consultora Nivel 7 S.A.S. Client Support and product maintenanceColombia
CrowdStrike Sensor Agents on EC2 InstancesUnited States
Cyxtera Data centerUnited States
DBVisit BackupsUnited States
Dell Boomi Integrations and MDMUnited States and UK
Deque Systems Inc. Accessibility AssessmentsUnited States
DXC Technology India Private Limited (f/k/a CSC Technologies India Pyt Ltd.) Product development supportUnited States
Dyn (Oracle) Email DeliveryUnited States
EAC EAC Visual Data productUnited States
EDM/Chamaeleon Email editorHungary
Eesysoft Eesysoft products/servicesThe Netherlands
Flexera Cloud infrastructure managementUnited States
Full Measure Web service client integrationsUnited States
Gecko Engage API consumer; Web service client integrations through SMSUnited States
Genius SIS Genius SIS productUnited States
GG4L SIS connectionUnited States
Givepulse Community/volunteer engagement tool paired with Anthology EngageUnited States
Global Grid for Learning (GG4L) Private data exchangeUnited States
Globalscape EFT SFTP ToolUnited States
Globant LLC Product development supportUnited States
Google (Analytics) Usage Analytics; Usage analyticsUnited States
Green Shades Software, LLC Payroll statutory reportingUnited States
Honeycomb Usage AnalyticsUnited States
HSI Workplace Compliance Solutions EHS PlatformUnited States
I-Link Solutions, Inc. BI and Analytics supportUnited States
iATS Payment integrationUnited States
Inflectra TestingUnited States
Informatica LLC Data Integration and Management ServicesUnited States
IronPDF PDF generatorUnited States
IT Labs LLC Deployment and technical supportNorth Macedonia
Jenkins Build engineeringUnited States
K16 Solutions Conversion and migration servicesUnited States
Kalibera AS Chat integrationNorway
Kaltura Kaltura productsUnited States
Kiss Metrics (Usage Analytics) Usage AnalyticsUnited States
LaunchDarkly Feature Management; Feature flag managerUnited States
Level Access (f/k/a SSB BART Group) Accessibility AssessmentsUnited States
Logic Monitor Monitoring; Monitoring and analysisUnited States
Looker Data Sciences, Inc. BI and Analytics supportUnited States
Mailgun Technologies, Inc. Email Delivery; Email deliveryUnited States
Microsoft (Azure)
Data Center; Data center; Data center, AI functionalities; Data center/hosting; Datacenter; Datacenter/hosting; Hosting; Hosting Provider; Hosting provider; Immersive reader / alternative conversion; O365/SharePoint, security applications and AI functionalities; Power BI; Security applications
United Kingdom; United States
Mixpanel Reporting supportUnited States
Mongo DB DatabaseUnited States
Navengage App offering with Anthology Engage productUnited States
NetApp Storage providerUnited States
New Relic, Inc. Application performance monitoring; Application performance monitoring and alerting; Logging; Monitoring and analysisUnited States
Octopus DeploymentsUnited States
Pagerduty Client alertsUnited States
Palo Alto Information security servicesUnited States
PDFTools PDF optimizer toolUnited States
Pendo Anthology Adopt powered by Pendo; Product analytics serviceUnited States
Pentaho (on-permise) ETL Tool - Used for user uploads in to SmartViewUnited States
The Portal Connector Content managementCanada
Pyramid Analytics Pyramid Analytics productThe Netherlands
Salesforce.com CRM and client support applicationsUnited States
Sendgrid Email Delivery; Email delivery; Email delivery service; Mail campaigns; Messaging/EmailsUnited States
Sentrion Learn emailUnited States
Service-now.com Client support issue and change managementUnited States
Sinch Email Delivery; Email deliveryUnited States
SmartSheet Project management toolsetUnited States
SMS Magic Text messagingUnited States
Snowflake Computing, Inc. Data warehousingUnited States
Splunk Application/server logsUnited States
SQLGrease SQL AnalyticsUnited States
Stackify MonitoringUnited States
Symmetry Software LLC Local tax jurisdictionUnited States
Talisma Corporation Limited Client Support and product maintenanceIndia
Telesign SMS services; Text messagingUnited States
Togetherall Mental health solutionUnited Kingdom
Toptal, LLC Staff augmentationUnited States
Twilio Messaging/SMSUnited States
WeLocalize, Inc. Translation servicesUnited States
Wiz Inc. Cloud Security; Security assessmentsUnited States
Zapier Allows client to send data to Salesforce in real-timeUnited States
Zendesk Client support issue and change managementUnited States
Blackboard affiliates (8)
NamePurposeLocationListed since
Blackboard Inc. Client Support and product maintenanceAustralia; United Kingdom; United States
Blackboard Canada Inc. Client Support and product maintenanceCanada
Blackboard Czech s.r.o. Client Support and product maintenanceCzech Republic
Blackboard Do Brasil Servicos De Tecnologia Em Educacao Ltda Client Support and product maintenanceBrazil
Blackboard Education Technology (FZE) (replacing Blackboard FZE) Client Support and product maintenanceUAE
Blackboard Information Technology India Private Limited Client Support and product maintenanceIndia
Blackboard International B.V. Client Support and product maintenanceThe Netherlands
Blackboard T&L, LLC. Client Support and product maintenanceUnited States

Web TechnologiesCSV · Atom

Blackboard's homepage made 300 requests to 12 domains, and 6 services controlled by another company.

Analytics (1): WingifyTag managers (1): Google CloudCookie compliance (1): OneTrustOther (3): reviewed as Artificial Intelligence: 1mind; Geolocation: ipify; Widgets: Getsitecontrol

6 third parties by category: Analytics 1Tag managers 1Cookie compliance 1Other 3

Third parties 6 · 216 requests
1mind 1mind.com 64% of the page's requests 191
OneTrust OneTrust 4% of the page's requests 12
Google Cloudsubprocessor Google Tag Manager 3% of the page's requests 8
Getsitecontrol Getsitecontrol 1% of the page's requests 3
Wingify VWO <1% of the page's requests 1
ipify ipify <1% of the page's requests 1
First party 1 · 84 requests
Blackboard Blackboard Ally Font Awesome HSTS HTTP/3 Next.js 16.4.3 Next.js App Router Open Graph PWA Priority Hints React Sucuri Turbopack Webpack 28% of the page's requests 84

3 tracked companies loaded by the homepage are not in Blackboard's subprocessor list. A website can use a service without it processing customer data.

ComplianceCSV · Atom

FedRAMP Marketplace

OfferingStatusImpactAgenciesSince
Blackboard LMSAuthorizedModerate9

FedRAMP status from the FedRAMP Marketplace (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 1 incident (1 critical)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: 1 incident (1 no impact stated)Sep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: 1 incident (1 no impact stated)Sep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: 1 incident (1 minor)Sep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: 1 incident (1 major)Oct 9: 1 incident (1 major)Oct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: 1 incident (1 no impact stated)Oct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: 1 incident (1 minor)Oct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: 1 incident (1 minor)Nov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: 1 incident (1 minor)Nov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 10 incidents in 90 days
  • 3 major or critical
  • 46 h 56 min typical time to resolve
  • 46 h 56 min longest major
BeganIncidentImpactLasted
Blackboard LMS Non-production - Ultra functionality is unavailable - Globalminor1 h 35 min
Blackboard LMS: Few Customers are facing Intermittent outageminor8 h 40 min
Illuminate data refresh delays for LMS data (US region)minor5 days
Course Catalog May Be Unavailableno impact stated24 days
Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APACmajor4 h 45 min
Platform Extensions v1 Applicationsmajor18 h 20 min
Blackboard Illuminate: issue affecting worksheets & workspacesminor7 days
Status Update – Blackboard Attendanceno impact stated11 h 56 min

Incidents per month

0 3 6 Dec 2025: 1 incident (1 minor) · typical time to resolve 2 days Jan 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 3 days Feb 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 134 days Mar 2026: 5 incidents (2 major, 2 minor, 1 no impact stated) · typical time to resolve 26 h 13 min Apr 2026: 5 incidents (3 minor, 2 no impact stated) · typical time to resolve 5 h 9 min May 2026: 2 incidents (2 no impact stated) · typical time to resolve 13 days Jun 2026: 0 incidents Jul 2026: 3 incidents (1 critical, 2 minor) · typical time to resolve 15 h 54 min Aug 2026: 4 incidents (1 critical, 2 minor, 1 no impact stated) · typical time to resolve 46 h 56 min Sep 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 7 days Oct 2026: 4 incidents (2 major, 1 minor, 1 no impact stated) · typical time to resolve 5 days Nov 2026: 2 incidents (2 minor) · typical time to resolve 8 h 40 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Blackboard - SaaS (Asia Pacific)2
Blackboard - SaaS (Europe)2
Blackboard - SaaS (US)2
Illuminate2
Ally - Asia Pacific1
Ally - Australia1
Ally - Canada1
Ally - Europe1

As Blackboard's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Blackboard's subprocessorsCSV · Atom

352 reported incidents in the last 30 days, by 22 of the vendors Blackboard lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Blackboard was involved.

DateCompanyIncidentImpactLasted
Twilio· SendGridSMS Delivery Failures from Twilio to Claro Colombia minorongoing
Twilio· SendGridVoice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia minorongoing
Twilio· SendGridSMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France minorongoing
Twilio· SendGridSMS Delivery Delays from Twilio to Virgin Mobile Colombia minorongoing
Twilio· SendGridSMS Delivery Delays from Twilio to Telenor Pakistan minor5 h 6 min
FlexeraSpot- Service Degradation major1 h 5 min
SnowflakeINC20000347 minor32 min
SinchDelivery Issue SMS Verfication China - China Mobile minorongoing
Twilio· SendGridMMS Delivery Failures from Twilio to GCI United States minor3 min
Twilio· SendGridSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
Twilio· SendGridSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
Twilio· SendGridSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
TelesignQuality degradation - United States (US) - ATT Mobility (10DLC) - 11/11/26 no impact stated4 h 13 min
SinchDelivery Issue - United States - AT&T minor3 h 22 min
Twilio· SendGridSMS Delivery Delays from Twilio to MTS Kazakhstan minor14 h 6 min
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minor11 h 19 min
Twilio· SendGridMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minor16 h 29 min
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
Twilio· SendGridVoice Call Failures in JP1 minor3 h 51 min
FlexeraFlexera One - IT Asset Management - NAM - Performance and Access Issues major1 h 1 min
FlexeraSpot - AWS ap-northeast-1 - Service Degradation major3 h 18 min
SinchPost-Incident Notification - Customer Dashboard login no impact stated—
Twilio· SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
Twilio· SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
Boomi, LPBoomi - Platform UI Degraded -Monitoring minor31 min

And 327 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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Blackboard transparency rating

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