Snapshot 14689
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "j32f1shml73x",
"impact": "none",
"message": "Sunday, September 13, 2026, 5:08 PM IST (Irish Standard Time) UTC/GMT +1: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-eu-prod-saturn-i-0080cc29d09e49c0d). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service",
"name": "Collaborate - (EU) Single Session Server Taken Out of Service",
"timestamp": "Sep \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:46\u003c/var\u003e - \u003cvar data-var='time'\u003e12:46\u003c/var\u003e EDT"
},
{
"code": "58rqmd1jww77",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e02:01\u003c/var\u003e - \u003cvar data-var='time'\u003e06:01\u003c/var\u003e EDT"
},
{
"code": "zstm9nb97ys7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EDT"
},
{
"code": "8224bzf50lcl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EDT"
},
{
"code": "f0bt3jhy4rvn",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e EDT"
},
{
"code": "l83vtrrwpq5n",
"impact": "none",
"message": "Wednesday, September 2, 2026, 6:10 P.M. IST (Irish Standard Time) UTC/GMT +1: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-eu-prod-saturn-i-0703a3764b033a9e8). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service",
"name": "Collaborate - (EU) Single Session Server Taken Out of Service",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:20\u003c/var\u003e - \u003cvar data-var='time'\u003e13:20\u003c/var\u003e EDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "dc5t6jqzkxl1",
"impact": "none",
"message": "Thursday, August 13, 2026, 9:20 AM IST (Irish Standard Time) UTC/GMT +1: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-eu-prod-saturn-i-07d144e2cd4f6aa6b). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service",
"name": "Collaborate - (EU) Single Session Server Taken Out of Service",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:59\u003c/var\u003e - \u003cvar data-var='time'\u003e09:59\u003c/var\u003e EDT"
},
{
"code": "yjnjdczv7x5k",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e02:01\u003c/var\u003e - \u003cvar data-var='time'\u003e06:01\u003c/var\u003e EDT"
},
{
"code": "71rxvyw4h1ny",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EDT"
},
{
"code": "vp5qzfxn2yqk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EDT"
},
{
"code": "brz93xps245d",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e EDT"
},
{
"code": "ck2z759t62nc",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Errors Joining Classes on Single Class Pod (US)",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e08:36\u003c/var\u003e - \u003cvar data-var='time'\u003e08:38\u003c/var\u003e EDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "z5qwyw4cttqf",
"impact": "none",
"message": "Monday, July 27, 2026, 11:06 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-us-prod-saturn-i-0ce35627bfa766ec8). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service",
"name": "Collaborate - (US) Single Session Server Taken Out of Service",
"timestamp": "Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:09\u003c/var\u003e - \u003cvar data-var='time'\u003e11:09\u003c/var\u003e EDT"
},
{
"code": "1qq87cnptf9z",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Class Support Portal Live Chat is Unresponsive",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e12:36\u003c/var\u003e - \u003cvar data-var='time'\u003e17:08\u003c/var\u003e EDT"
},
{
"code": "rpzzcmmmywrp",
"impact": "none",
"message": "Wednesday, July 15, 2026, 6:49 AM IST (Irish Standard Time) UTC/GMT +1: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-eu-prod-saturn-i-0fd14e8e545bd2e86). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service",
"name": "Collaborate - (EU) Single Session Server Taken Out of Service",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e02:32\u003c/var\u003e - \u003cvar data-var='time'\u003e02:32\u003c/var\u003e EDT"
},
{
"code": "bghydnbq97mj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e02:01\u003c/var\u003e - \u003cvar data-var='time'\u003e06:01\u003c/var\u003e EDT"
},
{
"code": "bvsfhwmjsv22",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EDT"
},
{
"code": "ghp71fh480mn",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EDT"
},
{
"code": "1jdyygh616cw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e EDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "28f2fmnfp3c7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EDT"
},
{
"code": "6bw840wrdphh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e02:01\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EDT"
},
{
"code": "cxwnj5dr1p5m",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EDT"
},
{
"code": "rjlyk07lh4wr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e EDT"
},
{
"code": "tdsbpwp64dtk",
"impact": "none",
"message": "At approximately 9:09 AM EDT on Monday, June 1, 2026, a subset of users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 9:20 AM EDT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:25\u003c/var\u003e - \u003cvar data-var='time'\u003e09:25\u003c/var\u003e EDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "w8nc2nzn0yyj",
"impact": "none",
"message": "At approximately 12:00 PM EDT on Saturday, May 30, 2026, a subset of users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 12:30 PM EDT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "May \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e12:34\u003c/var\u003e - \u003cvar data-var='time'\u003e12:34\u003c/var\u003e EDT"
},
{
"code": "z9ln00kg4r0c",
"impact": "major",
"message": "At approximately 5:28 PM UTC/GMT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:23\u003c/var\u003e - \u003cvar data-var='time'\u003e13:37\u003c/var\u003e EDT"
},
{
"code": "rwwtgckysvxh",
"impact": "none",
"message": "At approximately 9:00 PM EDT on Wednesday, May 27, 2026, a subset of users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 9:25 PM EDT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e21:30\u003c/var\u003e - \u003cvar data-var='time'\u003e21:30\u003c/var\u003e EDT"
},
{
"code": "p63bwbg84117",
"impact": "major",
"message": "At approximately 9:10 PM EDT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e21:21\u003c/var\u003e - \u003cvar data-var='time'\u003e21:57\u003c/var\u003e EDT"
},
{
"code": "mdv79kdfh1xz",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Recording Playback Errors",
"timestamp": "May \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e07:01\u003c/var\u003e - \u003cvar data-var='time'\u003e08:48\u003c/var\u003e EDT"
},
{
"code": "r1j3jrkh1mtt",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:37\u003c/var\u003e - \u003cvar data-var='time'\u003e12:46\u003c/var\u003e EDT"
},
{
"code": "6m9w8xjpd4vr",
"impact": "none",
"message": "At approximately 8:10 PM EDT on Monday, May 4, 2026, a subset of users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 10:40 PM EDT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e23:08\u003c/var\u003e - \u003cvar data-var='time'\u003e23:08\u003c/var\u003e EDT"
},
{
"code": "6p5qwczlm3zn",
"impact": "none",
"message": "At approximately 9:55 AM EDT on Monday, May 4, 2026, a subset of users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 10:20 AM EDT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - \u003cvar data-var='time'\u003e10:31\u003c/var\u003e EDT"
},
{
"code": "ddx6xzykn2c2",
"impact": "none",
"message": "At approximately 9:10 AM EDT on Monday, May 4, 2026, a subset of users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 9:25 AM EDT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e - \u003cvar data-var='time'\u003e09:41\u003c/var\u003e EDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "6ptn52qsg5c3",
"impact": "none",
"message": "At approximately 8:02 PM EDT on Tuesday, April 28, 2026, a subset of users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 8:40 PM EDT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e20:56\u003c/var\u003e - \u003cvar data-var='time'\u003e20:56\u003c/var\u003e EDT"
},
{
"code": "bfhp0hrbmcvk",
"impact": "none",
"message": "Tuesday, April 21, 2026, 06:45 AM IST (Irish Standard Time) UTC/GMT +1: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browser to reconnect to the session.",
"name": "Collaborate - (EU) A00 Errors Joining Sessions",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e01:45\u003c/var\u003e - \u003cvar data-var='time'\u003e01:45\u003c/var\u003e EDT"
},
{
"code": "cdykq1k23brj",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Collaborate (EU) - Recordings stuck in Processing",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e01:47\u003c/var\u003e - \u003cvar data-var='time'\u003e04:48\u003c/var\u003e EDT"
},
{
"code": "vg5lc66rgmz1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EDT"
},
{
"code": "hbql0sjdcpgp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e EDT"
},
{
"code": "yts831wsbpg5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:01\u003c/var\u003e EDT"
},
{
"code": "mfyvw5jhbnzr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EDT"
},
{
"code": "cj61m6rh8r09",
"impact": "none",
"message": "Thursday, April 9, 2026, 10:22 AM IST (Irish Standard Time) UTC/GMT +1: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions. Any users still experiencing issues should refresh their browser to reconnect to the session.",
"name": "Collaborate - (EU) Users unable to connect live sessions",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e05:22\u003c/var\u003e - \u003cvar data-var='time'\u003e05:22\u003c/var\u003e EDT"
},
{
"code": "gyvlvbqckcsj",
"impact": "minor",
"message": "This incident has been resolved. Class Support Portal Live Chat (https://chat.class.com) continues to operate as expected.",
"name": "Class Support Portal Live Chat is Unresponsive",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:34\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e06:22\u003c/var\u003e EDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "gfcd60fxkf57",
"impact": "none",
"message": "Monday, March 23, 2026, 6:58 PM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-au-prod-saturn-i-09e2efcbc546dd47d). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service",
"name": "Collaborate - (AU) Single Session Server Taken Out of Service",
"timestamp": "Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e03:58\u003c/var\u003e - \u003cvar data-var='time'\u003e03:58\u003c/var\u003e EDT"
},
{
"code": "12bqbr6vct4j",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EDT"
},
{
"code": "phj2w6gmdwny",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EDT"
},
{
"code": "qxg0wpcmrjf0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e EDT"
},
{
"code": "srqptnhpyfys",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e EDT"
},
{
"code": "chyc1m46ctlj",
"impact": "none",
"message": "Tuesday, March 10, 2026, 6:35 PM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-au-prod-saturn-i-06f7a8edf6732fe3d). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service",
"name": "Collaborate - (AU) Single Session Server Taken Out of Service",
"timestamp": "Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:52\u003c/var\u003e - \u003cvar data-var='time'\u003e09:52\u003c/var\u003e EDT"
},
{
"code": "6vyvt5s4998h",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e EST"
},
{
"code": "8r786drk3ltv",
"impact": "critical",
"message": "Class has implemented additional measures to prevent future disruptions. Class services are fully operational.",
"name": "AWS Service Disruption in the ME-SOUTH-1 Region",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e01:28\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e05:58\u003c/var\u003e EST"
},
{
"code": "cwtkgzkvzk4b",
"impact": "none",
"message": "At approximately 4:05 AM UTC/GMT on Monday, March 2, 2026, a subset of Collaborate users experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 4:20 AM UTC/GMT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Collaborate (EU) - Intermittent join issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e01:59\u003c/var\u003e - \u003cvar data-var='time'\u003e01:59\u003c/var\u003e EST"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "8sqy1b5btf3h",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:00\u003c/var\u003e EST"
},
{
"code": "5zm9xrj4jj4q",
"impact": "none",
"message": "At approximately 4:15 PM UTC/GMT on Monday, February 16, 2026, a subset of users may have temporarily experienced issues launching tools, enabling/disabling cameras and microphones, or launching breakout rooms. Class engineers were immediately engaged and took corrective action. At approximately 4:45 PM UTC/GMT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Collaborate (EU) - Intermittent issues accessing some features",
"timestamp": "Feb \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e13:05\u003c/var\u003e - \u003cvar data-var='time'\u003e13:05\u003c/var\u003e EST"
},
{
"code": "91vx5wq0cw9z",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e02:01\u003c/var\u003e - \u003cvar data-var='time'\u003e06:01\u003c/var\u003e EST"
},
{
"code": "b43x1mj6m1mb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EST"
},
{
"code": "mn7sg3npj5d2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EST"
},
{
"code": "fkz9q4lwqq21",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e EST"
},
{
"code": "1ys7dl0l48pw",
"impact": "none",
"message": "At approximately 8:45 AM UTC/GMT on Wednesday, February 11, 2026, a subset of users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 9:30 AM UTC/GMT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e04:30\u003c/var\u003e EST"
},
{
"code": "wvlyqjqp94b0",
"impact": "none",
"message": "At approximately 5:10 PM UTC/GMT on Monday, February 9, 2026, a subset of users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 6:25 PM UTC/GMT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e13:31\u003c/var\u003e - \u003cvar data-var='time'\u003e13:31\u003c/var\u003e EST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "g01l3yrk2p62",
"impact": "none",
"message": "Friday, January 30, 2026, 1:30 PM UTC/GMT - A small subset of Collaborate users may have temporarily experienced issues joining sessions due to an AWS CloudFront distribution issue. The issue was resolved, and service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Collaborate (EU) - Intermittent join issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:59\u003c/var\u003e - \u003cvar data-var='time'\u003e09:59\u003c/var\u003e EST"
},
{
"code": "xkkbvbw5xsc3",
"impact": "critical",
"message": "AWS has resolved the service disruption. Collaborate services are fully operational.",
"name": "Collaborate (EU) - Users cannot connect to live sessions",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:47\u003c/var\u003e - \u003cvar data-var='time'\u003e14:48\u003c/var\u003e EST"
},
{
"code": "8kpbh0th8gnq",
"impact": "none",
"message": "At approximately 11:05 AM EST on Wednesday, January 21, 2026, some users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 11:30 AM EST, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e11:31\u003c/var\u003e - \u003cvar data-var='time'\u003e11:31\u003c/var\u003e EST"
},
{
"code": "1z0g9wswy1jy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:01\u003c/var\u003e EST"
},
{
"code": "2qx9ct44mnlp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e02:01\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EST"
},
{
"code": "m8cmgcgszmlx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EST"
},
{
"code": "319sc7lsgxg8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:02\u003c/var\u003e EST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-05:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "fzykp5ks5jtk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e02:01\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EST"
},
{
"code": "pjdv9h2mgk18",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EST"
},
{
"code": "0bj5tz0hjzk3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EST"
},
{
"code": "26cwb12l679r",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e EST"
},
{
"code": "2dq5q9b2dt5n",
"impact": "major",
"message": "At approximately 8:54 AM GMT on Friday, December 5, 2025, users experienced issues joining classes due to a degradation in the Zoom services. At approximately 9:15 AM GMT, Class for Zoom sessions recovered, and users were able to join again. Class for Zoom is now fully operational. More details can be found in the Zoom Incident report here: https://www.zoomstatus.com/incidents/r64zxxxpw66m",
"name": "Class for Zoom Join Issues",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e06:03\u003c/var\u003e - \u003cvar data-var='time'\u003e06:03\u003c/var\u003e EST"
},
{
"code": "dh06xd7zwwrx",
"impact": "none",
"message": "At approximately 1:14 AM EST on Tuesday, December 2, 2025, some users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 1:44 AM EST, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e06:29\u003c/var\u003e - \u003cvar data-var='time'\u003e06:29\u003c/var\u003e EST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "0h9lkl6pqqtb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EST"
},
{
"code": "48zxx4qnpmsb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e02:01\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EST"
},
{
"code": "jj92pgrg0b4g",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EST"
},
{
"code": "l6zq9d9m4t2s",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:43\u003c/var\u003e EST"
},
{
"code": "s670cnnshth7",
"impact": "none",
"message": "Wednesday, November 12, 2025, 10:55 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-us-prod-saturn-i-088f3143039a49bc7). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service",
"name": "Collaborate - (US) Single Session Server Taken Out of Service",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e11:03\u003c/var\u003e - \u003cvar data-var='time'\u003e11:03\u003c/var\u003e EST"
},
{
"code": "nwqqvg9j0qjp",
"impact": "none",
"message": "At approximately 12:00 PM EST on Tuesday, November 4, 2025, some users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 12:50 PM EST, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.",
"name": "Errors Joining Classes on Single Class Pod",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:56\u003c/var\u003e - \u003cvar data-var='time'\u003e12:56\u003c/var\u003e EST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "12x6k4y079lq",
"impact": "critical",
"message": "Microsoft has resolved the service disruption. Class services are fully operational.",
"name": "Class for Teams Join Issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e12:26\u003c/var\u003e - \u003cvar data-var='time'\u003e20:33\u003c/var\u003e EDT"
},
{
"code": "6b7rj4x7ctrh",
"impact": "critical",
"message": "AWS has resolved the service disruption. Class services are fully operational.",
"name": "Collaborate (US) - Some users cannot connect to MCU sessions",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e07:46\u003c/var\u003e - \u003cvar data-var='time'\u003e21:25\u003c/var\u003e EDT"
},
{
"code": "sv5by8v762dc",
"impact": "critical",
"message": "AWS has resolved the service disruption. Class services are fully operational.",
"name": "Collaborate (US) - Users cannot connect to AWS Chime sessions",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e06:49\u003c/var\u003e - \u003cvar data-var='time'\u003e21:24\u003c/var\u003e EDT"
},
{
"code": "tmyjddmshq6r",
"impact": "critical",
"message": "AWS has resolved the service disruption. Class services are fully operational.",
"name": "AWS Global Service Disruption",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e05:54\u003c/var\u003e - \u003cvar data-var='time'\u003e21:24\u003c/var\u003e EDT"
},
{
"code": "zh8qktf386zq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (CA) Impacting Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EDT"
},
{
"code": "d92pl79ydk7l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (US) Impacting Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e EDT"
},
{
"code": "bxm6mk1qc3bw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (EU) Impacting Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EDT"
},
{
"code": "ghwx98tmlh7m",
"impact": "none",
"message": "Wednesday, October 8, 2025, 8:20 PM IST (Irish Standard Time) UTC/GMT +1: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-eu-prod-saturn-i-09a67dfab5e2ad8e0). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service",
"name": "Collaborate - (EU) Single Session Server Taken Out of Service",
"timestamp": "Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:38\u003c/var\u003e - \u003cvar data-var='time'\u003e15:38\u003c/var\u003e EDT"
},
{
"code": "3p2lsj9d1pqs",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Collaborate (Asia Pacific) Impacting Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e EDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
}
]
}