Snapshot 14693
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "jnzn19lcptpl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: RevRec Application",
"timestamp": "Sep \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - \u003cvar data-var='time'\u003e14:30\u003c/var\u003e UTC"
},
{
"code": "pr2sv814p7nc",
"impact": "minor",
"message": "Between 01:59 UTC and 02:09 UTC, we experienced a brief service interruption in the EU region due to an AWS platform issue, which led to failed API requests for some users. All services have fully recovered. We apologize for any disruption this may have caused",
"name": "API Service Degradation",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e03:51\u003c/var\u003e - \u003cvar data-var='time'\u003e03:51\u003c/var\u003e UTC"
},
{
"code": "97rmpmlzgckd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Signup Degradation",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e19:03\u003c/var\u003e - \u003cvar data-var='time'\u003e19:53\u003c/var\u003e UTC"
},
{
"code": "8fxnp0xrbk3d",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Application Login Issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e17:36\u003c/var\u003e - \u003cvar data-var='time'\u003e18:40\u003c/var\u003e UTC"
},
{
"code": "sdtvpdlfkvhn",
"impact": "minor",
"message": "We noticed API failures between 11:49 UTC and 12:01 UTC. While the overall incident window lasted for 12 minutes, the actual disruptions were limited to 4 minutes. Our systems remain fully stable, and we are resolving this incident.",
"name": "API Service Degradation",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:51\u003c/var\u003e - \u003cvar data-var='time'\u003e14:13\u003c/var\u003e UTC"
},
{
"code": "b2sk4z57tppv",
"impact": "major",
"message": "This incident has been resolved.",
"name": "API Service Degradation",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:28\u003c/var\u003e - \u003cvar data-var='time'\u003e13:35\u003c/var\u003e UTC"
},
{
"code": "mx7k78y9rvhs",
"impact": "minor",
"message": "We experienced intermittent login and functionality issues due to an external service disruption at QuickBooks Online. QuickBooks has confirmed that the root cause has been fixed and all systems are fully restored. We apologize for any inconvenience this caused.\n\nIncident Reference - https://quickbooks.statuspage.io/incidents/vkntw55njz2z",
"name": "QuickBooks Online Service Degradation",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e05:47\u003c/var\u003e - \u003cvar data-var='time'\u003e05:47\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "g72922g71xxx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Avalara Service Degradation",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:59\u003c/var\u003e - \u003cvar data-var='time'\u003e17:47\u003c/var\u003e UTC"
},
{
"code": "9v50s04zy9vd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: RevRec Application",
"timestamp": "Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e UTC"
},
{
"code": "pplmyx197gsk",
"impact": "minor",
"message": "Some users may have experienced intermittent issues managing subscriptions, invoices, or payment methods in the Self-Serve Portal. Service has been fully restored. We apologize for any inconvenience caused.",
"name": "Self-Serve Portal Intermittent Issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e15:58\u003c/var\u003e - \u003cvar data-var='time'\u003e15:58\u003c/var\u003e UTC"
},
{
"code": "lctn6tknxdb7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "API Service Degradation",
"timestamp": "Aug \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e06:47\u003c/var\u003e - \u003cvar data-var='time'\u003e06:50\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "2qdj0zslmqgd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintenance Notification - Growth",
"timestamp": "Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e04:30\u003c/var\u003e UTC"
},
{
"code": "qd3g8bd3pm8l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintenance Notification - July 26th, 2026",
"timestamp": "Jul \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "bg25d5hs7jqm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintenance Notification - July 25th, 2026",
"timestamp": "Jul \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "z70gp1ylrtgk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Avalara Service Degradation",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e07:52\u003c/var\u003e - \u003cvar data-var='time'\u003e11:01\u003c/var\u003e UTC"
},
{
"code": "hjnwrdlbhhrx",
"impact": "minor",
"message": "We experienced intermittent API request timeouts in the US region between 12:38 UTC and 12:43 UTC. The issue has since been resolved, and services are operating normally.",
"name": "API Service Degradation",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e13:10\u003c/var\u003e - \u003cvar data-var='time'\u003e13:10\u003c/var\u003e UTC"
},
{
"code": "hk55cn5wn4mh",
"impact": "minor",
"message": "We experienced a delay in webhook delivery for TEST sites during the window from July 19th 09:49 UTC to July 19th 12:12 UTC, and the services are functioning as expected. We apologize for any disruption this caused to your testing workflows.",
"name": "Webhook Service Degradation",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e13:10\u003c/var\u003e - \u003cvar data-var='time'\u003e13:10\u003c/var\u003e UTC"
},
{
"code": "048r0gxzpkcr",
"impact": "major",
"message": "We experienced intermittent API request timeouts in the EU region during the window from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The issue has since been resolved, and services are operating normally.",
"name": "API Service Degradation",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e12:56\u003c/var\u003e - \u003cvar data-var='time'\u003e12:56\u003c/var\u003e UTC"
},
{
"code": "vm3tl2vyqgvd",
"impact": "minor",
"message": "We have confirmed that these alerts were false positive and no actual degradation of service occurred. We apologize for any confusion this may have caused.",
"name": "Degraded Performance - Chargebee Copilot",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e22:55\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "czfyg0gd55cf",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Email Service Degradation",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e23:15\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e02:12\u003c/var\u003e UTC"
},
{
"code": "2d5nm4259qrl",
"impact": "major",
"message": "We experienced 2 minutes of intermittent API request timeouts in the US region during the window from 05-06-2026 22:16 UTC to 22:22 UTC. The issue has since been resolved, and services are operating normally.",
"name": "API Service Degradation",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "3ks42k05jbtq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintainence Notification - May 31st, 2026",
"timestamp": "May \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "qrvlqc7wymbk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintainence Notification - May 30th, 2026",
"timestamp": "May \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "46bbqbyqvkbq",
"impact": "minor",
"message": "We have restored outbound email functionality for test environments. This incident has been resolved.\n--\nLive sites were not impacted during this service window.",
"name": "Degraded Performance: Outbound Email Notifications",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:40\u003c/var\u003e - \u003cvar data-var='time'\u003e12:18\u003c/var\u003e UTC"
},
{
"code": "86q7dthhnwhr",
"impact": "major",
"message": "We experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.",
"name": "Intermittent API Failures - EU Region",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e16:09\u003c/var\u003e - \u003cvar data-var='time'\u003e16:09\u003c/var\u003e UTC"
},
{
"code": "td2vmq4hy5w0",
"impact": "major",
"message": "We experienced an issue causing intermittent 5xx errors across all regions, which was traced back to an internal change. We have reverted it to restore full stability. We apologize for any inconvenience this may have caused.\n\nUpdate:\nImpact Window: 10:06 UTC to 10:17 UTC",
"name": "API Service Degradation",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:05\u003c/var\u003e - \u003cvar data-var='time'\u003e11:05\u003c/var\u003e UTC"
},
{
"code": "58px3pzlkc2y",
"impact": "minor",
"message": "We have verified that the intermittent API latency has been fully resolved. Our monitoring confirms all systems have fully recovered.",
"name": "Intermittent API Request Timeouts - US Region",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:29\u003c/var\u003e - \u003cvar data-var='time'\u003e07:36\u003c/var\u003e UTC"
},
{
"code": "86qr3jg5rrxd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "RevRec Login Issues",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e02:25\u003c/var\u003e - \u003cvar data-var='time'\u003e03:27\u003c/var\u003e UTC"
},
{
"code": "5t9ff6f2sn4l",
"impact": "minor",
"message": "Between 14:15 UTC and 14:22 UTC, a brief degradation in the hCaptcha service caused intermittent API errors for some users. The upstream issue has been resolved, and our services are operating normally.\n--\nFor more details - https://www.hcaptchastatus.com/incidents/ztn3pw8tg2cv",
"name": "hCaptcha Service Degradation",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e15:48\u003c/var\u003e - \u003cvar data-var='time'\u003e15:48\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "5nk8lnvmzxtp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintenance Notification - Retention",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e21:00\u003c/var\u003e UTC"
},
{
"code": "csdgc5y3hzrq",
"impact": "minor",
"message": "We have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience.",
"name": "Delays in Data Sync and Payment Statuses",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e06:36\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:51\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "tct48ykwmf3x",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Notice - RevRec Application",
"timestamp": "Mar \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "rcp9cv0r1ftp",
"impact": "minor",
"message": "We experienced intermittent API request timeouts during two brief one-minute windows between 14:23 and 14:46 UTC. The issue has since been resolved, and services are operating normally.",
"name": "API Service Degradation",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:04\u003c/var\u003e - \u003cvar data-var='time'\u003e16:45\u003c/var\u003e UTC"
},
{
"code": "y21kj6frlpsk",
"impact": "minor",
"message": "We observed minor service degradation in API responses from 11:19 UTC to 11:23 UTC due to an internal server issue, which resulted in an unexpected increase in API failures in the US region. We apologize for any inconvenience caused.",
"name": "API Service Degradation",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:16\u003c/var\u003e - \u003cvar data-var='time'\u003e15:16\u003c/var\u003e UTC"
},
{
"code": "g8zsbldrxldq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "GoCardless API Disruption",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e14:36\u003c/var\u003e - \u003cvar data-var='time'\u003e15:21\u003c/var\u003e UTC"
},
{
"code": "pjq18g884c80",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Webhook Service Degradation",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e13:28\u003c/var\u003e - \u003cvar data-var='time'\u003e15:19\u003c/var\u003e UTC"
},
{
"code": "9k2dt8lxn5vs",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintenance Notification - Feb 08th, 2026",
"timestamp": "Feb \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "mqvmjjm6658f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintenance Notification - Feb 07th, 2026",
"timestamp": "Feb \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "rrmxyz33kmbd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintenance Notification - Retention",
"timestamp": "Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:10\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "60tp6y1s2ln1",
"impact": "minor",
"message": "Between 11:58 and 11:59 UTC, we experienced intermittent API request timeouts in the US region due to AWS platform issue. The impact was minimal, and the service has fully recovered.\n--\nWe apologize for any inconvenience caused.",
"name": "API Service Degradation - US Region",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:47\u003c/var\u003e - \u003cvar data-var='time'\u003e15:47\u003c/var\u003e UTC"
},
{
"code": "2csrhfb4cfk9",
"impact": "minor",
"message": "The errors have stopped, and services are currently operational. We are coordinating with our vendor on a permanent fix. If you continue to experience any issues, please reach out to support@chargebee.com.",
"name": "Service Degradation: Location Validation Service Issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e20:21\u003c/var\u003e - \u003cvar data-var='time'\u003e20:53\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "tm4ln931nwvd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Notice - RevRec",
"timestamp": "Dec \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:30\u003c/var\u003e - \u003cvar data-var='time'\u003e14:30\u003c/var\u003e UTC"
},
{
"code": "1832q0kyj10c",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "API Service Degradation",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:08\u003c/var\u003e - \u003cvar data-var='time'\u003e06:21\u003c/var\u003e UTC"
},
{
"code": "4nkjywjwqvjd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Cloudflare Service Impact",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:17\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "xjq4krhyw461",
"impact": "minor",
"message": "Between 01:30 to 02:54 UTC, a few customers in the US region experienced intermittent app latency and API timeouts due to an underlying issue with the AWS platform. Service has since stabilized. We will work with the service provider on a long-term fix.\n\nWe are also implementing additional redundancy internally to mitigate and prevent similar disruptions.",
"name": "API Service Degradation",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e04:51\u003c/var\u003e - \u003cvar data-var='time'\u003e04:51\u003c/var\u003e UTC"
},
{
"code": "qpm58g55w0mh",
"impact": "minor",
"message": "We have identified that the issue was due to the AWS platform, leading to increased API timeouts. AWS has confirmed that the services have fully recovered. We apologize for any inconvenience caused.",
"name": "API Service Degradation",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e18:24\u003c/var\u003e - \u003cvar data-var='time'\u003e20:01\u003c/var\u003e UTC"
},
{
"code": "xs8bkm0w2bl7",
"impact": "minor",
"message": "We experienced a brief interruption to our API service due to an internal server issue. The impact was minimal, and the service has fully recovered. We apologize for any inconvenience caused.",
"name": "API Service Degradation",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e08:46\u003c/var\u003e - \u003cvar data-var='time'\u003e08:46\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "hwbgpxg64hdt",
"impact": "minor",
"message": "We experienced a brief interruption to our API service in the US region between 08:55 UTC and 08:56 UTC due to an issue at the AWS platform. The impact was very minimal. We apologise for any inconvenience caused.",
"name": "API Service Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e10:10\u003c/var\u003e - \u003cvar data-var='time'\u003e10:10\u003c/var\u003e UTC"
},
{
"code": "t7twnyfbpqnn",
"impact": "minor",
"message": "We experienced a brief interruption to our API service in the US region between 11:07 UTC and 11:08 UTC due to an issue at the AWS platform. The impact was very minimal. We apologise for any inconvenience caused.",
"name": "API Service Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e12:52\u003c/var\u003e - \u003cvar data-var='time'\u003e12:52\u003c/var\u003e UTC"
},
{
"code": "ln7sjfdskcgp",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "PayPal Service Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:31\u003c/var\u003e - \u003cvar data-var='time'\u003e13:20\u003c/var\u003e UTC"
},
{
"code": "2mc1ktfvjm3b",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintainence Notification - Nov 16th, 2025",
"timestamp": "Nov \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "9lx78h03jdqg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Schedule Maintainence Notification - Nov 15th, 2025",
"timestamp": "Nov \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "t6yqfyp63xb6",
"impact": "minor",
"message": "We experienced a brief API service interruption between 13:00 and 13:01 UTC due to an issue on the AWS platform. The impact was very minimal. We apologise for any inconvenience caused.",
"name": "API Service Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:21\u003c/var\u003e - \u003cvar data-var='time'\u003e08:21\u003c/var\u003e UTC"
},
{
"code": "zncmz5cz91qj",
"impact": "minor",
"message": "We received reports that transactions processed through Checkout.com remained in the “In Progress” state in Chargebee, even after being successfully captured at the gateway. This resulted in a temporary delay in updating the payment status in Chargebee for a few merchants using Checkout.com.\n\nThe issue has now been resolved. All affected payments will be processed accordingly, and new transactions are being processed as expected. No action is required from merchants. \n\nWe apologise for any inconvenience this may have caused.",
"name": "Delay in Payment Status Updates",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e07:41\u003c/var\u003e - \u003cvar data-var='time'\u003e07:41\u003c/var\u003e UTC"
},
{
"code": "zz1z9j4bhmf8",
"impact": "minor",
"message": "On Nov 5th, between 08:01 UTC and 08:03 UTC, we experienced intermittent API request timeouts in the EU region due to an internal server issue. The impact was minimal, and the service has fully recovered.\n\nWe apologize for any inconvenience caused.",
"name": "API Service Degradation - EU Region",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:28\u003c/var\u003e - \u003cvar data-var='time'\u003e10:28\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "2bx88b2nd40c",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Adyen Service Degradation",
"timestamp": "Oct \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e21:04\u003c/var\u003e UTC"
},
{
"code": "9431fsm1mxsj",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Clarification on recent customer communication regarding G2 certificate update",
"timestamp": "Oct \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e03:39\u003c/var\u003e - \u003cvar data-var='time'\u003e04:17\u003c/var\u003e UTC"
},
{
"code": "kttf1mj70k5n",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Temporary Login Issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e07:05\u003c/var\u003e - \u003cvar data-var='time'\u003e07:05\u003c/var\u003e UTC"
},
{
"code": "r93dsnqt3nq3",
"impact": "major",
"message": "AWS has implemented the necessary fix and confirmed that all affected services have been fully restored. Our systems have also been monitored and are now operating normally. We appreciate your patience while we worked with our provider to restore full functionality. AWS will share a detailed post-incident summary, and we are marking this incident as resolved.",
"name": "AWS Outage Impacting Chargebee Services",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e02:33\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}