ChargeBee

chargebee.com

ChargeBee declares 21 subprocessors, plus 4 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 74 tracked vendors name ChargeBee as a subprocessor, including Mailgun, Sinch and SolarWinds.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

21 third parties, 4 affiliates.

NamePurposeLocationListed since
Amazon Web Services, Inc. AI
Cloud infrastructure provider: Utilized for hosting, database management, storage, analytics, and security operations that support and strengthen the Chargebee platform. Additionally, Amazon's AI service, AWS Bedrock, is integrated to power artificial intelligence features within the application.
Australia; EU; USA
Basis Theory, Inc. Provider of card tokenization and vaulting services: Employed to ensure the safe storage, encryption, and tokenization of sensitive data.EU; USA
ClickHouse Inc.
Database analytics provider: It is used for tracking product consumption information and serving as a storage layer and aggregator of usage events. It is used in the delivery of the usage-based billing (UBB) capability.
USA
Datajust B.V. (Storecove) E-invoicing service provider: It is used for generating, transmitting, and managing electronic invoices in compliance with applicable regulations in supported countries.Ireland
Freshworks Inc.
Call support and communication platform (Freshcaller): It is used to track and manage customer support interactions through calls.; Chat support and communication platform (Freshchat): It is used to track and manage customer support interactions through in-app chat.; Email support and communication platform (Freshdesk): It is used to track and manage customer support interactions through emails.
USA
Functional Softwares, Inc. (Sentry) Error monitoring and performance monitoring service provider: It is used for detecting, tracking, and prioritizing application errors in real time.USA
Google LLC
Location service provider (Google Maps API): It is used for auto-completing addresses.; reCAPTCHA (Captcha Service Provider): Serves to safeguard against spam and automated bot activity.
USA
Hotglue, Inc.
Integration platform as a service (iPaaS) provider: It is used for transforming and transferring data from Chargebee Billing and other SaaS providers of customers to Chargebee RevRec.; Integration platform as a service (iPaaS) provider: It is used for transforming and transferring data from Chargebee Billing to Chargebee Receivables.
USA
Intuition Machines, Inc. (hCaptcha) Captcha service provider: It is used as protection against automated bot detection and spam.USA
Mailgun Technologies Inc. Email delivery service provider: It is used for receiving and forwarding emails to Chargebee Receivables product.USA
MaxMind, Inc. IP based geolocation provider: It is used for obtaining location information.USA
Microsoft Corporation AI
AI service provider (Microsoft Azure OpenAI): Utilized to power integrated artificial intelligence capabilities across the product platform.; Cloud data platform (Microsoft Azure): It is used for transforming and transferring data from the billing systems (other than Chargebee Billing) to Chargebee Receivables.
Singapore; USA
MongoDB, Inc. Database as a service provider: It is used for storing application and activity logs, including engagement-related information such as emails and internal communications.USA
NexForge ANZ Pty Ltd (payFURL) Payment gateway aggregator: Used to connect with chosen payment gateways and facilitate transaction processing through them.Australia
OpenAI, LLC AIAI service provider: Enables artificial intelligence functionalities directly within the product platform.USA
Rollbar, Inc. Error monitoring and performance monitoring service provider: It is used for detecting, tracking, and prioritizing application errors in real time.USA
Spreedly, Inc.
Payment gateway aggregator and vaulting provider: It is used for connecting with selected payment gateways and processing payments through such gateways. It also securely stores and tokenizes payment card information for gateways connected through Spreedly.
USA
Twilio Inc. Email delivery service provider: It is used for sending email communications from within the product.USA
Vercel Inc.
Frontend cloud platform provider: Used to build and deploy web applications and frontend services, including performance optimization and caching. It supports capabilities such as Pricing Pages / Atomic Pricing.
USA
Workato, Inc.
Integration platform as a service (iPaaS) provider: It is used for building, enabling and managing workflows within Chargebee Billing and between Chargebee Billing and third-party services used by the customers.
USA
Yousign SAS Electronic signature service provider: It is used for managing electronic signatures on documents.EU
ChargeBee affiliates (4)
NamePurposeLocationListed since
Chargebee B.V. Netherlands
Chargebee Australia Pty Limited Australia
Chargebee Ireland Limited Ireland
Chargebee Technologies Private Limited India

Web TechnologiesCSV · Atom

ChargeBee's homepage made 276 requests to 8 domains, 4 services controlled by another company, and 1 domain not identified.

Analytics (1): WingifyCDN (1): Google CloudOther (1): Appointment scheduling: Chili PiperUnclassified (1): no technology detected from them: Clearout

4 third parties by category: Analytics 1CDN 1Other 1Unclassified 1

Third parties 4 · 60 requests
Chili Piper Chili Piper 15% of the page's requests 42
Wingify VWO 4% of the page's requests 11
Clearout clearout.io 1% of the page's requests 4
Google Cloudsubprocessor Google Hosted Libraries 1% of the page's requests 3
Unknown 1 · 2 requests

d2pu3v2r6r77j3.cloudfront.net

First party 1 · 214 requests
ChargeBee Amazon CloudFront Amazon S3 Amazon Web Services Clearout GSAP HSTS HTTP/3 Nuxt.js Open Graph Priority Hints Sentry Vue.js jQuery 3.7.0 78% of the page's requests 214

3 tracked companies loaded by the homepage are not in ChargeBee's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (74)CSV · Atom

1–50 of 74
  • Absorb Software absorbai.com Absorb Create uses Chargebee to manage the billing of our clients. Data processed included client contact and billing details.; For Chargebee Privacy Statement, see here.
  • Abusix abusix.com Finance,Subscriptions, and Payments
  • Ahrefs ahrefs.com Payment processing
  • Akiflow akiflow.com subscriptions and payments management
  • ArborXR arborxr.com Subscription Management
  • AutoRABIT autorabit.com
  • BigTime bigtime.net
  • BitTitan bittitan.com Subscription billing and revenue management platform
  • Bonusly bonus.ly Subscription/billing automation
  • Calilio calilio.com
  • CallHippo callhippo.com customer Invoicing
  • Certifier certifier.io ChargeBee is a subscription billing and revenue management platform designed to automate recurring billing, subscription management, and invoicing operations.; It processes data to manage subscription lifecycles, handle recurring payments, and provide customers with billing support, thus enabling efficient subscription-based business models.
  • Check Point Software Technologies checkpoint.com Billing and Collection Services
  • CodeRabbit coderabbit.ai Finance
  • Coefficient coefficient.io subscription management
  • CometChat cometchat.com
  • Concord concord.app Customer invoicing
  • ConfigCat configcat.com Subscription management services
  • ConnectWise connectwise.com Subscription billing and management platform; To provide subscription billing and management software for business
  • ControlHippo controlhippo.com Invoicing
  • Dialaxy dialaxy.com
  • Digify digify.com
  • Docmosis docmosis.com Recurring billing and revenue management platform.; Subscription Billing
  • Easol easol.com
  • Enrich CRM enrich-crm.com
  • Fibery fibery.io Subscriptions and credits management
  • Friendbuy friendbuy.com Subscription billing integration
  • G-Accon g-accon.com Payment processing services and subscription management
  • Givecloud givecloud.com Billing
  • Gorgias gorgias.com Subscription billing and revenue management platform
  • Hippo Video hippovideo.io Service Provider; Subscription Payment
  • Infrascale infrascale.com Billing and Payment Information; Customer Relationship Management, Contract Engagement
  • Kanbanchi kanbanchi.com Payment processing
  • Kissflow kissflow.com Third party
  • KrispCall krispcall.com
  • Liquidware liquidware.com
  • LiveSession livesession.io Billing automation
  • Macha AI getmacha.com Subscription and billing management
  • MacStadium macstadium.com Subscription Billing Platform
  • Mailgun mailgun.com Billing
  • MinIO min.io Subscription and billing management; processes customer names, email addresses, billing addresses, subscription plan details, and invoice records
  • Moesif moesif.com Customer Billing and Payments
  • MSPbots mspbots.ai For keeping track of customer billing and subscription information.; Payment processing platform
  • New/Mode newmode.net Billing management
  • NikaTime nikatime.com Subscription Management
  • Orderful orderful.com Billing
  • Paperform paperform.co Processing period: Feb 2, 2023 - present Data disclosed: User data: email, name, IP address(es), business information, account information Payment information, address, billing history.
  • Parsec parsecgaming.com Subscription and Invoice Management
  • Perdoo perdoo.com
  • Polytomic polytomic.com
  • Show next 24

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 minor)Aug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: 2 incidents (1 major, 1 minor)Sep 3: 3 incidents (3 minor)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: 1 incident (1 minor)Sep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: 1 incident (1 major)Sep 30: 1 incident (1 minor)Oct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: 1 incident (1 minor)Oct 9: no incident reportedOct 10: 1 incident (1 minor)Oct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: 1 incident (1 no impact stated)Oct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: 1 incident (1 major)Oct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 13 incidents in 90 days
  • 3 major or critical
  • 40 min typical time to resolve
  • 2 h longest major
BeganIncidentImpactLasted
API Service Degradation - EU Regionmajor40 min
Subject: Security Notice: No Impact from PHPshell Zero-Day Vulnerabilityno impact stated11 days
API Service Degradationminor1 min
API Service Degradation - EU Regionminor42 h 52 min
API Service Degradationminor1 min
API Service Degradationmajor2 h
API Service Degradationminor1 min
Signup Degradationminor50 min

Incidents per month

0 4 8 Dec 2025: 5 incidents (5 minor) · typical time to resolve 1 h 37 min Jan 2026: 2 incidents (2 minor) · typical time to resolve 32 min Feb 2026: 4 incidents (4 minor) · typical time to resolve 1 h 41 min Mar 2026: 0 incidents Apr 2026: 1 incident (1 minor) · typical time to resolve 29 h 15 min May 2026: 6 incidents (2 major, 4 minor) · typical time to resolve 1 h 2 min Jun 2026: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 2 h 57 min Jul 2026: 4 incidents (1 major, 3 minor) · typical time to resolve 3 h 9 min Aug 2026: 3 incidents (3 minor) · typical time to resolve 3 min Sep 2026: 8 incidents (2 major, 6 minor) · typical time to resolve 21 min Oct 2026: 4 incidents (1 major, 2 minor, 1 no impact stated) · typical time to resolve 42 h 52 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
API (EU)4
API (US)4
Admin Console (AU)1
Admin Console (EU)1
Admin Console (US)1
Avalara1
Product Security1
QuickBooks1

As ChargeBee's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by ChargeBee's subprocessorsCSV · Atom

243 reported incidents in the last 30 days, by 10 of the vendors ChargeBee lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that ChargeBee was involved.

DateCompanyIncidentImpactLasted
TwilioMMS Delivery Failures from Twilio to GCI United States minor3 min
TwilioSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
TwilioSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
TwilioSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
TwilioSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
TwilioMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
TwilioVoice Call Failures in JP1 minor3 h 51 min
ClickHouseProvisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor7 h 38 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
TwilioIssue resolved minor1 h 43 min
VercelElevated Sandbox and Blob request latency and errors minor1 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
YousignDegraded service on Qualified Electronic Signature (QES) with identity verification no impact stated3 h 59 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min

And 218 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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