Snapshot 147412
Raw (normalized text)
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{
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{
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"description": null,
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{
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{
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{
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},
{
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}
],
"created_at": "2026-10-21T18:26:18.553Z",
"id": "bfh045zclk5k",
"impact": "critical",
"impact_override": "critical",
"incident_updates": [
{
"affected_components": [
{
"code": "lg5fp8mq7gdr",
"name": "AWS - Europe (Ireland) - Databases, Tables, and Views",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "7dt7sxxkxt5f",
"name": "AWS - Europe (Ireland) - Virtual Warehouses",
"new_status": "operational",
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},
{
"code": "s26v79zbq543",
"name": "AWS - Europe (Ireland) - Data Loading and Unloading",
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},
{
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"name": "AWS - Europe (Ireland) - Applications",
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},
{
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},
{
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"name": "AWS - Europe (Ireland) - AI and ML",
"new_status": "operational",
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}
],
"body": "Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.\n\nCustomer experience: Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features. Affected users may have been unable to sign in, use Snowsight, execute queries, resume virtual warehouses, or ingest files using Snowpipe or Snowpipe Streaming. Scheduled tasks and other automated workloads may also have failed to run or may not start as expected.\n\nImpact start time: 17:50 UTC October 21, 2026\nImpact end time: 21:25 UTC October 21, 2026\n\nPreliminary root cause: A configuration change applied to the cloud services layer in the specified region interacted with existing settings in a way that caused a significant number of instances to be taken out of service. This led to cascading failures across sign-in, query execution, data ingestion, and other dependent services.\n\nA root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.",
"created_at": "2026-10-21T23:29:21.542Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T23:29:21.542Z",
"id": "j106cf7q7p6x",
"incident_id": "bfh045zclk5k",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T23:29:21.542Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lg5fp8mq7gdr",
"name": "AWS - Europe (Ireland) - Databases, Tables, and Views",
"new_status": "major_outage",
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},
{
"code": "7dt7sxxkxt5f",
"name": "AWS - Europe (Ireland) - Virtual Warehouses",
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},
{
"code": "s26v79zbq543",
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},
{
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"name": "AWS - Europe (Ireland) - Applications",
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},
{
"code": "vl0sswtzgjqr",
"name": "AWS - Europe (Ireland) - Snowpark Container Services",
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},
{
"code": "8k55ytng2mh8",
"name": "AWS - Europe (Ireland) - AI and ML",
"new_status": "major_outage",
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}
],
"body": "Current status: Our monitoring indicates that the previously affected services have returned to normal operation. We'll continue to monitor the environment until we're confident all services are functioning properly.\n\nCustomer experience: Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features. Affected users may have been unable to sign in, use Snowsight, execute queries, resume virtual warehouses, or ingest files using Snowpipe or Snowpipe Streaming. Scheduled tasks and other automated workloads may also have failed to run or may not start as expected.\n\nImpact start time: 18:00 UTC October 21, 2026\nImpact end time: 21:25 UTC October 21, 2026\n\nPreliminary root cause: A configuration change applied to the cloud services layer in the specified region interacted with existing settings in a way that caused a significant number of instances to be taken out of service. This led to cascading failures across sign-in, query execution, data ingestion, and other dependent services.",
"created_at": "2026-10-21T22:22:35.783Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T22:22:35.783Z",
"id": "l558fx7n2n8g",
"incident_id": "bfh045zclk5k",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T22:22:35.783Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lg5fp8mq7gdr",
"name": "AWS - Europe (Ireland) - Databases, Tables, and Views",
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},
{
"code": "7dt7sxxkxt5f",
"name": "AWS - Europe (Ireland) - Virtual Warehouses",
"new_status": "major_outage",
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},
{
"code": "s26v79zbq543",
"name": "AWS - Europe (Ireland) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "km5647v50ssp",
"name": "AWS - Europe (Ireland) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "vl0sswtzgjqr",
"name": "AWS - Europe (Ireland) - Snowpark Container Services",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "8k55ytng2mh8",
"name": "AWS - Europe (Ireland) - AI and ML",
"new_status": "major_outage",
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}
],
"body": "Current status: Services in the specified region are recovering, and our monitoring indicates that most core services, including sign-in, Snowsight, query execution, and data ingestion, are returning to normal operation. We're continuing to monitor to confirm full recovery across all services. We'll provide another update within 30 minutes.\n\nCustomer experience: Customers hosted in the specified region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, execute queries, resume virtual warehouses, or ingest files using Snowpipe or Snowpipe Streaming. Scheduled tasks and other automated workloads may also fail to run or may not start as expected.\n\nImpact start time: 18:00 UTC October 21, 2026\n\nPreliminary root cause: A recent configuration change in the affected region caused service infrastructure to stop processing requests, resulting in a service disruption.",
"created_at": "2026-10-21T21:35:56.115Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T21:35:56.115Z",
"id": "0p3rxcp5rql6",
"incident_id": "bfh045zclk5k",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T21:35:56.115Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lg5fp8mq7gdr",
"name": "AWS - Europe (Ireland) - Databases, Tables, and Views",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "7dt7sxxkxt5f",
"name": "AWS - Europe (Ireland) - Virtual Warehouses",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "s26v79zbq543",
"name": "AWS - Europe (Ireland) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "km5647v50ssp",
"name": "AWS - Europe (Ireland) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "vl0sswtzgjqr",
"name": "AWS - Europe (Ireland) - Snowpark Container Services",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "8k55ytng2mh8",
"name": "AWS - Europe (Ireland) - AI and ML",
"new_status": "major_outage",
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}
],
"body": "Current status: We're continuing to monitor the affected region, and we're seeing early signs of recovery. Affected services are recovering gradually, and we're working to confirm full restoration. We'll provide another update within 30 minutes.\n\nCustomer experience: Customers hosted in the specified region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, execute queries, resume virtual warehouses, or ingest files using Snowpipe or Snowpipe Streaming. Scheduled tasks and other automated workloads may also fail to run or may not start as expected.\n\nETA: Our current estimate is that service will be restored within 1 hour.\n\nImpact start time: 18:00 UTC October 21, 2026",
"created_at": "2026-10-21T21:04:16.014Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T21:04:16.014Z",
"id": "w5pm3t8pnsdf",
"incident_id": "bfh045zclk5k",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T21:04:16.014Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lg5fp8mq7gdr",
"name": "AWS - Europe (Ireland) - Databases, Tables, and Views",
"new_status": "major_outage",
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},
{
"code": "7dt7sxxkxt5f",
"name": "AWS - Europe (Ireland) - Virtual Warehouses",
"new_status": "major_outage",
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},
{
"code": "s26v79zbq543",
"name": "AWS - Europe (Ireland) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "km5647v50ssp",
"name": "AWS - Europe (Ireland) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "vl0sswtzgjqr",
"name": "AWS - Europe (Ireland) - Snowpark Container Services",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "8k55ytng2mh8",
"name": "AWS - Europe (Ireland) - AI and ML",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "Current status: We've completed a configuration change to address the issue that we suspect caused the impact while we continue to investigate other potential factors. We're also monitoring the region for signs of recovery and are continuing to work on restoring full service. We'll provide another update within 30 minutes.\n\nCustomer experience: Customers hosted in the specified region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, execute queries, resume virtual warehouses, or ingest files using Snowpipe or Snowpipe Streaming. Scheduled tasks and other automated workloads may also fail to run or may not start as expected.\n\nETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, customers using replication may review their failover procedures and determine whether failover is warranted based on the impact to their organization.",
"created_at": "2026-10-21T20:40:32.311Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T20:40:32.311Z",
"id": "1mynhrw849l2",
"incident_id": "bfh045zclk5k",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T20:40:32.311Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lg5fp8mq7gdr",
"name": "AWS - Europe (Ireland) - Databases, Tables, and Views",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "7dt7sxxkxt5f",
"name": "AWS - Europe (Ireland) - Virtual Warehouses",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "s26v79zbq543",
"name": "AWS - Europe (Ireland) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "km5647v50ssp",
"name": "AWS - Europe (Ireland) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "vl0sswtzgjqr",
"name": "AWS - Europe (Ireland) - Snowpark Container Services",
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}
],
"body": "Current status: We've identified a configuration issue within the core systems which process requests in the impacted region that we suspect is contributing to impact, and we're further investigating this issue to confirm our findings and identify a method to restore service. We'll provide another update within 30 minutes.\n\nCustomer experience: Customers hosted in the specified region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, execute queries, resume virtual warehouses, or ingest files using Snowpipe or Snowpipe Streaming. Scheduled tasks and other automated workloads may also fail to run or may not start as expected.\n\nETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, customers using replication may review their failover procedures and determine whether failover is warranted based on the impact to their organization.\n\nImpact start time: 18:00 UTC October 21, 2026",
"created_at": "2026-10-21T20:04:27.207Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T20:04:27.207Z",
"id": "bltd42yyjg46",
"incident_id": "bfh045zclk5k",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T20:06:21.423Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lg5fp8mq7gdr",
"name": "AWS - Europe (Ireland) - Databases, Tables, and Views",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "7dt7sxxkxt5f",
"name": "AWS - Europe (Ireland) - Virtual Warehouses",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "s26v79zbq543",
"name": "AWS - Europe (Ireland) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "km5647v50ssp",
"name": "AWS - Europe (Ireland) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "vl0sswtzgjqr",
"name": "AWS - Europe (Ireland) - Snowpark Container Services",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "Current status: We're continuing to investigate the core systems that process requests in the impacted region to assist us in isolating the root cause of this issue. We'll provide another update within 30 minutes.\n\nCustomer experience: Customers hosted in the specified region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, execute queries, or ingest files using Snowpipe.\n\nETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, customers using replication may review their failover procedures and determine whether failover is warranted based on the impact to their organization.",
"created_at": "2026-10-21T19:34:01.530Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T19:34:01.530Z",
"id": "z5gx2kwr30dj",
"incident_id": "bfh045zclk5k",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T19:34:01.530Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lg5fp8mq7gdr",
"name": "AWS - Europe (Ireland) - Databases, Tables, and Views",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "s26v79zbq543",
"name": "AWS - Europe (Ireland) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "km5647v50ssp",
"name": "AWS - Europe (Ireland) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Current status: We're investigating the core systems that process requests in the impacted region to assist us in isolating the source of the impact and identifying a path to resolution. We'll provide another update within 30 minutes.\n\nCustomer experience: Customers hosted in the specified region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, execute queries, or ingest files using Snowpipe.",
"created_at": "2026-10-21T18:58:27.163Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T18:58:27.163Z",
"id": "ffd52hxpv986",
"incident_id": "bfh045zclk5k",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T18:58:27.163Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lg5fp8mq7gdr",
"name": "AWS - Europe (Ireland) - Databases, Tables, and Views",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "s26v79zbq543",
"name": "AWS - Europe (Ireland) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "km5647v50ssp",
"name": "AWS - Europe (Ireland) - Applications",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes.\n\nCustomer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, or ingest files using Snowpipe.",
"created_at": "2026-10-21T18:26:18.730Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T18:26:18.730Z",
"id": "vjw2b7hn9hlg",
"incident_id": "bfh045zclk5k",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T18:26:18.730Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-21T22:22:35.783Z",
"name": "INC20000301",
"page_id": "94s7z8vpy1n8",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
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},
{
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{
"created_at": "2020-01-08T21:32:47.169Z",
"description": null,
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"id": "p4xrh74pj5b9",
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},
{
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"description": null,
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"id": "s6v3s7125zqw",
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}
],
"created_at": "2026-10-21T07:45:44.055Z",
"id": "pb0k6dtycd37",
"impact": "minor",
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"incident_updates": [
{
"affected_components": [
{
"code": "p4xrh74pj5b9",
"name": "Azure - West US 2 (Washington) - Databases, Tables, and Views",
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},
{
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}
],
"body": "Current status: We've monitored the environment and confirmed that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.\n\nCustomer experience: Customers hosted in the specified regions may have experienced intermittent failures when using Snowsight. Symptoms may have included slow page loads or brief errors when accessing Snowsight. Retrying the operation may have succeeded in most cases, as the issue was intermittent in nature.\n\nImpact start time: 06:18 UTC October 21, 2026\nImpact end time: 07:06 UTC October 21, 2026\n\nPreliminary root cause: A subset of infrastructure responsible for routing incoming traffic in the affected region became unavailable, resulting in intermittent failures when loading Snowsight.\n\nA root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.",
"created_at": "2026-10-21T08:36:28.278Z",
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"id": "cjd5510hd2m7",
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"status": "resolved",
"tweet_id": null,
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"updated_at": "2026-10-21T08:36:28.278Z",
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},
{
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{
"code": "p4xrh74pj5b9",
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{
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}
],
"body": "Current status: We identified that a subset of infrastructure responsible for routing service traffic in the affected region became intermittently unhealthy, which caused some requests to fail. We removed the affected infrastructure from service and are monitoring the environment to confirm that all services are functioning properly. We'll provide another update within 60 minutes.\n\nCustomer experience: Customers hosted in the specified regions may have experienced intermittent failures when using Snowsight. Symptoms may have included slow page loads or brief errors when accessing Snowsight. Retrying the operation may have succeeded in most cases, as the issue was intermittent in nature.\n\nImpact start time: 06:18 UTC October 21, 2026\nImpact end time: 07:06 UTC October 21, 2026\n\nPreliminary root cause: A subset of infrastructure responsible for routing incoming traffic in the affected region became unavailable, resulting in intermittent failures when loading Snowsight.",
"created_at": "2026-10-21T07:45:44.206Z",
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}
],
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"name": "INC20000299",
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{
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{
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},
{
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}
],
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"id": "3401d2qn22bp",
"impact": "critical",
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{
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{
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"name": "GCP - Europe West 2 (London) - Databases, Tables, and Views",
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},
{
"code": "914xfvqg5c11",
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},
{
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"name": "GCP - Europe West 2 (London) - Applications",
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}
],
"body": "Current status: We've monitored the environment and confirmed that service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.\n\nCustomer experience: Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features. Affected users may have experienced errors or failures when connecting to Snowsight, managing data, loading data, or using applications.\n\nIncident start time: 06:01 UTC October 20, 2026\nIncident end time: 14:00 UTC October 20, 2026\n\nPreliminary root cause: A power event at our third-party cloud platform provider made one of the availability zones in the specified region unavailable. Snowflake infrastructure running in that zone, including components that support Snowsight, became unreachable, and requests that depended on it failed until workloads moved to the remaining availability zones. To limit further impact, we stopped placing new workloads in the affected zone and paused routine software updates in the region until the provider restored the zone.\n\nA root cause analysis (RCA) will be conducted and a summary will be made available within 10 business days.",
"created_at": "2026-10-20T15:26:36.881Z",
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"id": "fyl1pj54v38m",
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"status": "resolved",
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"updated_at": "2026-10-20T15:26:36.881Z",
"wants_twitter_update": false
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{
"affected_components": [
{
"code": "gqhrr01yc362",
"name": "GCP - Europe West 2 (London) - Databases, Tables, and Views",
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},
{
"code": "914xfvqg5c11",
"name": "GCP - Europe West 2 (London) - Data Loading and Unloading",
"new_status": "major_outage",
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},
{
"code": "qnn9595gfhbc",
"name": "GCP - Europe West 2 (London) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Current status: Our Cloud Provider has confirmed via their status page https://status.cloud.google.com that the issue has been largely mitigated. We're are closely monitoring service health and are preparing to revert our previously completed precautionary changes; though at this time, customers should no longer be experiencing impact.\n\nCustomer experience: Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may have experienced errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications.\n\nIncident start time: 06:01 UTC October 20, 2026\nIncident end time: 14:03 UTC October 20, 2026",
"created_at": "2026-10-20T14:34:09.751Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-20T14:34:09.751Z",
"id": "hrn0t0g12b9y",
"incident_id": "3401d2qn22bp",
"status": "identified",
"tweet_id": null,
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"updated_at": "2026-10-20T14:34:09.751Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gqhrr01yc362",
"name": "GCP - Europe West 2 (London) - Databases, Tables, and Views",
"new_status": "major_outage",
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},
{
"code": "914xfvqg5c11",
"name": "GCP - Europe West 2 (London) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "qnn9595gfhbc",
"name": "GCP - Europe West 2 (London) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Our monitoring still shows healthy service since 06:40 UTC October 20, 2026. As per updates on the Cloud Provider's status page https://status.cloud.google.com, some infrastructure in the affected availability zone at our third-party cloud platform provider has begun to come back online, but the zone isn't fully available yet. Our mitigation actions continue to keep new workloads out of the affected zone and these mitigations will remain in place until the availability zone is fully back online. We'll provide another update within 2 hours.\n\nCustomer experience: We're seeing recovery of the affected services as of 6:40 UTC. Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may have experienced errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications.\n\nETA: Our current estimate is that the availability zone will be restored within 2 hours.\n\nWorkaround: There are currently no available workarounds for this issue.\n\nIncident start time: 06:01 UTC October 20, 2026",
"created_at": "2026-10-20T12:30:35.941Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-20T12:30:35.941Z",
"id": "4drp9lm6q7q7",
"incident_id": "3401d2qn22bp",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-20T12:33:40.601Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gqhrr01yc362",
"name": "GCP - Europe West 2 (London) - Databases, Tables, and Views",
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},
{
"code": "914xfvqg5c11",
"name": "GCP - Europe West 2 (London) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "qnn9595gfhbc",
"name": "GCP - Europe West 2 (London) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Current status: Our monitoring has shown healthy service since 06:40 UTC October 20, 2026, but the affected availability zone remains unavailable at our third-party cloud platform provider. We've stopped new workloads from being placed in that zone and paused routine software updates in the region as a precaution. We're continuing to coordinate with the provider to restore the affected infrastructure and to develop and implement a fix. Additional updates are available on the Cloud Provider's status page https://status.cloud.google.com/. We'll provide another update within 3 hours.\n\nCustomer experience: We're seeing recovery of the affected services as of 6:40 UTC. Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may have experienced errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications.\n\nETA: An ETA isn't available yet. We'll provide one as soon as possible.\n\nWorkaround: There are currently no available workarounds for this issue.\n\nIncident start time: 06:01 UTC October 20, 2026",
"created_at": "2026-10-20T09:39:33.784Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-20T09:39:33.784Z",
"id": "6dqz4r90h5w6",
"incident_id": "3401d2qn22bp",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-20T09:45:23.151Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gqhrr01yc362",
"name": "GCP - Europe West 2 (London) - Databases, Tables, and Views",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "914xfvqg5c11",
"name": "GCP - Europe West 2 (London) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "qnn9595gfhbc",
"name": "GCP - Europe West 2 (London) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Current status: Our monitoring has shown healthy service since 06:40 UTC October 20, 2026, but the affected availability zone remains unavailable at our third-party cloud platform provider. We've stopped new workloads from being placed in that zone and paused routine software updates in the region as a precaution. We're continuing to coordinate with the provider to restore the affected infrastructure and to develop and implement a fix. We'll provide another update within 2 hours.\n\nCustomer experience: We're seeing recovery of the affected services as of 6:40 UTC. Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may have experienced errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications.\n\nETA: An ETA isn't available yet. We'll provide one as soon as possible.\n\nWorkaround: There are currently no available workarounds for this issue.\n\nIncident start time: 06:01 UTC October 20, 2026",
"created_at": "2026-10-20T07:49:13.907Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-20T07:49:13.907Z",
"id": "5n938bdhdg12",
"incident_id": "3401d2qn22bp",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-20T09:07:06.029Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gqhrr01yc362",
"name": "GCP - Europe West 2 (London) - Databases, Tables, and Views",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "914xfvqg5c11",
"name": "GCP - Europe West 2 (London) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "qnn9595gfhbc",
"name": "GCP - Europe West 2 (London) - Applications",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Current status: We've identified an issue with a third-party cloud platform that's affecting part of the infrastructure in the specified region, and we're coordinating with the provider to develop and implement a fix to restore service. We have identified an issue with one of the availability zones in the region. Workloads have automatically moved away from the affected infrastructure. We'll provide another update within 30 minutes.\n\nCustomer experience: We're seeing recovery of the affected services as of 6:40 UTC. Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may experience errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications.\n\nETA: An ETA isn't available yet. We'll provide one as soon as possible.\n\nWorkaround: There are currently no available workarounds for this issue.\n\nIncident start time: 06:01 UTC October 20, 2026",
"created_at": "2026-10-20T07:22:15.366Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-20T07:22:15.366Z",
"id": "gsj4csqy0kg6",
"incident_id": "3401d2qn22bp",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-20T07:23:46.767Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gqhrr01yc362",
"name": "GCP - Europe West 2 (London) - Databases, Tables, and Views",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "914xfvqg5c11",
"name": "GCP - Europe West 2 (London) - Data Loading and Unloading",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "qnn9595gfhbc",
"name": "GCP - Europe West 2 (London) - Applications",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes.\n\nCustomer experience: Customers hosted in the specified region may be unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may experience errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications.\n\nIncident start time: 06:01 UTC October 20, 2026",
"created_at": "2026-10-20T06:34:08.452Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-20T06:34:08.452Z",
"id": "mxywzxhznnxr",
"incident_id": "3401d2qn22bp",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-20T06:34:08.452Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "INC20000294",
"page_id": "94s7z8vpy1n8",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-20T15:26:36.881Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
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"shortlink": "https://stspg.io/vqh0y5vrzprg",
"started_at": "2026-10-20T06:34:08.265Z",
"status": "resolved",
"updated_at": "2026-10-20T15:26:36.909Z"
},
{
"components": [
{
"created_at": "2021-08-27T14:26:03.231Z",
"description": null,
"group_id": "nt0t9qc6x887",
"id": "w6762t4vp6n8",
"name": "Databases, Tables, and Views",
"page_id": "94s7z8vpy1n8",
"position": 1,
"showcase": false,
"start_date": "2021-08-27T07:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-19T01:11:05.976Z"
}
],
"created_at": "2026-10-19T00:26:41.540Z",
"id": "lym8hrq57fn8",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "w6762t4vp6n8",
"name": "AWS - Asia Pacific (Seoul) - Databases, Tables, and Views",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Current status: We've monitored the environment and confirmed that service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.\n\nCustomer experience: Customers hosted in the specified region who connect to Snowflake using private connectivity may have experienced intermittent failures when establishing new connections. Affected users may have seen some connection attempts fail while other attempts succeeded. Customers that are already connected were not impacted.\n\nIncident start time: 23:07 UTC October 18, 2026\nIncident end time: 23:37 UTC October 18, 2026\n\nPreliminary root cause: A third-party cloud platform experienced a network connectivity issue, which caused private connectivity connection failures in the affected region.\n\nA root cause analysis (RCA) will be conducted and a summary will be made available within 10 business days.",
"created_at": "2026-10-19T01:11:06.040Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T01:11:06.040Z",
"id": "k1b7ws8l5lgj",
"incident_id": "lym8hrq57fn8",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T01:11:06.040Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w6762t4vp6n8",
"name": "AWS - Asia Pacific (Seoul) - Databases, Tables, and Views",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Current status: We identified an issue with our third-party cloud platform that affected private connectivity in the specified region. The issue has been resolved, and we're working with the provider to confirm the underlying cause. We'll continue to monitor the environment until we're confident all services are functioning properly.\n\nCustomer experience: Customers hosted in the specified regions who connect to Snowflake using private connectivity may have experienced intermittent failures when establishing new connections. Affected users may have seen some connection attempts fail while other attempts succeeded. Customers that are already connected were not impacted.\n\nIncident start time: 23:07 UTC October 18, 2026\nIncident end time: 23:37 UTC October 18, 2026\n\nPreliminary root cause: A third-party cloud platform experienced a network connectivity issue, which caused private connectivity connection failures in the affected region.",
"created_at": "2026-10-19T00:26:41.664Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T00:26:41.664Z",
"id": "wgg1h5mcghjl",
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"metadata": {},
"monitoring_at": "2026-10-19T00:26:41.664Z",
"name": "INC20000290",
"page_id": "94s7z8vpy1n8",
"postmortem_body": null,
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"resolved_at": "2026-10-19T01:11:06.040Z",
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"status": "resolved",
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},
{
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{
"created_at": "2024-11-27T23:44:07.605Z",
"description": null,
"group_id": "z8v7r3t5y0kd",
"id": "0kd71g3ykhmc",
"name": "Databases, Tables, and Views",
"page_id": "94s7z8vpy1n8",
"position": 1,
"showcase": false,
"start_date": "2024-11-27T08:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-16T01:43:59.227Z"
},
{
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"description": null,
"group_id": "z8v7r3t5y0kd",
"id": "58g1xftfd0d1",
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"position": 4,
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"start_date": "2024-11-27T08:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-06T15:57:48.882Z"
}
],
"created_at": "2026-10-16T01:14:47.635Z",
"id": "939svhhtcj1g",
"impact": "critical",
"impact_override": "critical",
"incident_updates": [
{
"affected_components": [
{
"code": "0kd71g3ykhmc",
"name": "GCP - Middle East (Dammam) - Databases, Tables, and Views",
"new_status": "operational",
"old_status": "major_outage"
},
{
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"name": "GCP - Middle East (Dammam) - Applications",
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}
],
"body": "Current status: We've monitored the environment and confirmed that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.\n\nCustomer experience: Customers hosted in the specified regions may have experienced intermittent delays when loading Snowsight or running queries, and some queries may have failed.\nWorkaround: There were no available workarounds for this issue.\n\nIncident start time: 23:50 UTC October 15, 2026\nIncident end time: 00:40 UTC October 16, 2026\n\nPreliminary root cause: A routine software update caused a large number of background setup operations to run at the same time, which exhausted the resources of a subset of infrastructure responsible for processing queries in the affected region, resulting in intermittent delays and query failures.\n\nA root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.",
"created_at": "2026-10-16T01:43:59.285Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-16T01:43:59.285Z",
"id": "1f1pjl8v6753",
"incident_id": "939svhhtcj1g",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-16T01:43:59.285Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0kd71g3ykhmc",
"name": "GCP - Middle East (Dammam) - Databases, Tables, and Views",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "Current status: We identified that a subset of infrastructure responsible for processing queries and Snowsight requests in the affected region experienced elevated load, which caused intermittent delays and query failures. The load has since subsided, and query processing and Snowsight performance have returned to normal. We'll continue to monitor the environment until we're confident all services are functioning properly.\n\nCustomer experience: Customers hosted in the specified regions may have experienced intermittent delays when loading Snowsight or running queries, and some queries may have failed.\nWorkaround: There were no available workarounds for this issue.\n\nIncident start time: 23:50 UTC October 15, 2026\nIncident end time: 00:40 UTC October 16, 2026\n\nPreliminary root cause: A routine software update caused a large number of background setup operations to run at the same time, which exhausted the resources of a subset of infrastructure responsible for processing queries in the affected region, resulting in intermittent delays and query failures.",
"created_at": "2026-10-16T01:14:47.764Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-16T01:14:47.764Z",
"id": "ds5h39jyr4yt",
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"status": "monitoring",
"tweet_id": null,
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"updated_at": "2026-10-16T01:14:47.764Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-16T01:14:47.764Z",
"name": "INC20000287",
"page_id": "94s7z8vpy1n8",
"postmortem_body": "[https://community.snowflake.com/s/article/INC20000287](https://community.snowflake.com/s/article/INC20000287)",
"postmortem_body_last_updated_at": "2026-10-23T16:48:17.096Z",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-10-23T16:48:17.096Z",
"reminder_intervals": null,
"resolved_at": "2026-10-16T01:43:59.285Z",
"scheduled_auto_completed": false,
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"started_at": "2026-10-16T01:14:47.622Z",
"status": "resolved",
"updated_at": "2026-10-23T16:48:17.117Z"
},
{
"components": [
{
"created_at": "2019-11-20T21:11:23.230Z",
"description": null,
"group_id": "nt7sxbttghdb",
"id": "6s5h5mdsx45p",
"name": "Data Loading and Unloading",
"page_id": "94s7z8vpy1n8",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-15T21:51:24.761Z"
}
],
"created_at": "2026-10-13T15:53:15.150Z",
"id": "35r1b6t7n8y2",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "6s5h5mdsx45p",
"name": "AWS - US East (Ohio) - Data Loading and Unloading",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. We're continuing our deployment of a secondary fix to restore the remaining task graph run history for the affected time period. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.\n\nCustomer experience: Customers hosted in the affected region may have experienced intermittent issues with scheduled or manual tasks. Most tasks completed as expected, but some may have been marked as failed even though they ran successfully. A small number of tasks may have remained in a pending state or failed to start. Affected users may have seen an error message, such as \"Unexpected exception during task dispatch.\" After the primary mitigation, the next time each task ran, it may still have been marked as failed with an internal error message even though its query ran successfully. This may have happened up to one additional time per task. While the functional impact regarding task failures or tasks silently succeeding is resolved, affected customers may still see incomplete task graph run history. Specifically:\n\n- When customers open or refresh the Task Graphs tab on the Tasks page in Snowsight (Transformation » Tasks), or the Run History tab for individual tasks, they may not see task runs from before 10:58 UTC October 13, 2026. Some task runs from after that time may not appear.\n- The INFORMATION_SCHEMA.COMPLETE_TASK_GRAPHS function may not include some recently completed runs.\n- The INFORMATION_SCHEMA.CURRENT_TASK_GRAPHS function may show extra rows for previously scheduled runs that are no longer running.\n- The SNOWFLAKE.ACCOUNT_USAGE.COMPLETE_TASK_GRAPHS view will continue to show history from before 10:58 UTC October 13, 2026, but some runs after that time may not appear.\n\nIncident start time: 10:58 UTC October 13, 2026\nIncident end time: 17:35 UTC October 15, 2026\n\nPreliminary root cause: Our investigation identified a metadata mismatch within the metadata database layer. As a result, some tasks were reported as failed even though they completed successfully, while others remained pending or failed to start.\n\nA root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.",
"created_at": "2026-10-15T21:51:24.837Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-15T21:51:24.837Z",
"id": "nb3qrqpt8yvf",
"incident_id": "35r1b6t7n8y2",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T21:51:24.837Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6s5h5mdsx45p",
"name": "AWS - US East (Ohio) - Data Loading and Unloading",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Current status: The infrastructure restarts in the affected region are complete, and our monitoring indicates that the error leading to task failure has been resolved and previously affected tasks are now consistently running successfully.\n\nWhile the functional impact of the issue is resolved, we're deploying a secondary fix to restore the remaining task graph run history. Based on the nature of this activity, we expect this work will take an extended amount of time.\n\nCustomer experience: While the functional impact regarding task failures or tasks silently succeeding is resolved, affected customers may still see incomplete task graph run history. Specifically:\n\n- When customers open or refresh the Task Graphs tab on the Tasks page in Snowsight (Transformation » Tasks), or the Run History tab for individual tasks, they may not see task runs from before 10:58 UTC October 13, 2026. Some task runs from after that time may not appear.\n- The INFORMATION_SCHEMA.COMPLETE_TASK_GRAPHS function may not include some recently completed runs.\n- The INFORMATION_SCHEMA.CURRENT_TASK_GRAPHS function may show extra rows for previously scheduled runs that are no longer running.\n- The SNOWFLAKE.ACCOUNT_USAGE.COMPLETE_TASK_GRAPHS view will continue to show history from before 10:58 UTC October 13, 2026, but some runs after that time may not appear.\n\nIncident start time: 10:58 UTC October 13, 2026\nIncident end time: 17:35 UTC October 15, 2026\n\nPreliminary root cause: Our investigation identified a metadata mismatch within the metadata database layer. As a result, some tasks were reported as failed even though they completed successfully, while others remained pending or failed to start.",
"created_at": "2026-10-15T21:03:11.920Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-15T21:03:11.920Z",
"id": "c2dhhtf73zgb",
"incident_id": "35r1b6t7n8y2",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T21:03:11.920Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6s5h5mdsx45p",
"name": "AWS - US East (Ohio) - Data Loading and Unloading",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Current status: The infrastructure restarts in the affected region are complete, and our monitoring indicates that the service is continuing to recover. Tasks that were scheduled before the restarts and haven't yet run afterward may be marked as failed the next time they run, even though they actually run successfully. We're preparing a fix to restore the task graph run history and resolve the remaining impact. We'll provide another update within 15 hours.\n\nCustomer experience: Prior to the mitigation: Customers hosted in the affected region may have experienced intermittent issues with scheduled or manual tasks. Most tasks completed as expected, but some may have been marked as failed even though they ran successfully. A small number of tasks may have remained in a pending state or failed to start. Affected users may have seen an error message, such as \"Unexpected exception during task dispatch.\"\n\nAfter the mitigation: Tasks that haven't run since the infrastructure restarts may be marked as failed with an internal error message the next time they run, even though their queries run successfully. This may happen up to one additional time per task. Customers may also see incomplete task graph run history. Specifically:\n- When customers open or refresh the Task Graphs tab on the Tasks page in Snowsight (Transformation » Tasks), or the Run History tab for individual tasks, they may not see task runs from before 10:58 UTC October 13, 2026. Some task runs from after that time may not appear.\n- The INFORMATION_SCHEMA.COMPLETE_TASK_GRAPHS function may not include some recently completed runs.\n- The INFORMATION_SCHEMA.CURRENT_TASK_GRAPHS function may show extra rows for previously scheduled runs that are no longer running.\n- The SNOWFLAKE.ACCOUNT_USAGE.COMPLETE_TASK_GRAPHS view will continue to show history from before 10:58 UTC October 13, 2026, but some runs after that time may not appear.\n\nETA: An ETA is not yet available. We'll provide one as soon as possible.\n\nWorkaround: Before rerunning a task that was reported as failed, we recommend using the QUERY_HISTORY function or the SNOWFLAKE.ACCOUNT_USAGE.QUERY_HISTORY view to confirm whether the queries run by the task actually succeeded or failed. If the queries failed, we recommend rerunning the task to bypass the impact.\n\nIncident start time: 10:58 UTC October 13, 2026\n\nPreliminary root cause: A subset of infrastructure in the region experienced an issue that left the task metadata inconsistent. As a result, some tasks were reported as failed even though they completed successfully, while others remained pending or failed to start.",
"created_at": "2026-10-15T04:57:21.152Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-15T04:57:21.152Z",
"id": "gs3sc4r8wx7t",
"incident_id": "35r1b6t7n8y2",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T04:57:21.152Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6s5h5mdsx45p",
"name": "AWS - US East (Ohio) - Data Loading and Unloading",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Current status: While the infrastructure restarts in the affected region are still in progress, our monitoring indicates that the service is gradually recovering and the majority of failed tasks are now succeeding after being restarted. We're continuing to monitor the affected infrastructure to confirm that the service fully recovers as expected, and we're working on restoring the task graph run history affected by the restarts to resolve the remaining impact. We'll provide another update within 8 hours.\n\nCustomer experience: Prior to the mitigation: Customers hosted in the affected region may have experienced intermittent issues with scheduled or manual tasks. Most tasks completed as expected, but some may have been marked as failed even though they ran successfully. A small number of tasks may have remained in a pending state or failed to start. Affected users may have seen an error message, such as \"Unexpected exception during task dispatch.\"\n\nAfter the mitigation: The next time each task runs, it may still be marked as failed with an internal error message even though its query ran successfully. This may happen up to one additional time per task. Customers may also see incomplete task graph run history. Specifically:\n\n- When customers open or refresh the Task Graphs tab on the Tasks page in Snowsight (Transformation » Tasks), or the Run History tab for individual tasks, they may not see task runs from before 10:58 UTC October 13, 2026. Some task runs from after that time may not appear.\n- The INFORMATION_SCHEMA.COMPLETE_TASK_GRAPHS function may not include some recently completed runs.\n- The INFORMATION_SCHEMA.CURRENT_TASK_GRAPHS function may show extra rows for previously scheduled runs that are no longer running.\n- The SNOWFLAKE.ACCOUNT_USAGE.COMPLETE_TASK_GRAPHS view will continue to show history from before 10:58 UTC October 13, 2026, but some runs after that time may not appear.\n\nWorkaround: Before rerunning a task that was reported as failed, we recommend using the QUERY_HISTORY function or the SNOWFLAKE.ACCOUNT_USAGE.QUERY_HISTORY view to confirm whether the queries run by the task actually succeeded or failed. If the queries failed, we recommend rerunning the task to bypass the impact.\n\nIncident start time: 10:58 UTC October 13, 2026\n\nPreliminary root cause: A subset of infrastructure in the region experienced an issue that left the task metadata inconsistent. As a result, some tasks were reported as failed even though they completed successfully, while others remained pending or failed to start.",
"created_at": "2026-10-14T21:47:08.503Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-14T21:47:08.000Z",
"id": "2l8yxsv7qnfx",
"incident_id": "35r1b6t7n8y2",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T05:56:21.256Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6s5h5mdsx45p",
"name": "AWS - US East (Ohio) - Data Loading and Unloading",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Current status: We've modified our remediation approach. After further investigation, we've determined that restarting infrastructure in the affected region is the most effective way to restore normal task execution. The infrastructure restart effort is in progress, and we've observed a decrease in task failure rates on infrastructure that has been restarted. We're monitoring to confirm normal task execution is fully restored across all the infrastructure. As a side effect of the restarts, task graph run history from before the incident start time (10:58 UTC October 13, 2026) may currently be unavailable, and history from after that time may be incomplete. We're investigating options to restore this history and we'll provide another update by 22:00 UTC on October 14.\n\nCustomer experience: Prior to the mitigation: Customers hosted in the affected region may have experienced intermittent issues with scheduled or manual tasks. Most tasks completed as expected, but some may have been marked as failed even though they ran successfully. A small number of tasks may have remained in a pending state or failed to start. Affected users may have seen an error message, such as \"Unexpected exception during task dispatch.\"\n\nAfter the mitigation: The next time each task runs, it may still be marked as failed with an internal error message even though its query ran successfully. This may happen up to one additional time per task. Customers may also see incomplete task graph run history. Specifically:\n\n- When customers open or refresh the Task Graphs tab on the Tasks page in Snowsight (Transformation » Tasks), or the Run History tab for individual tasks, they may not see task runs from before 10:58 UTC October 13, 2026. Some task runs from after that time may not appear.\n- The INFORMATION_SCHEMA.COMPLETE_TASK_GRAPHS function may not include some recently completed runs.\n- The INFORMATION_SCHEMA.CURRENT_TASK_GRAPHS function may show extra rows for previously scheduled runs that are no longer running.\n- The SNOWFLAKE.ACCOUNT_USAGE.COMPLETE_TASK_GRAPHS view will continue to show history from before 10:58 UTC October 13, 2026, but some runs after that time may not appear.\n\nETA: An ETA is not yet available. We'll provide one as soon as possible.\n\nWorkaround: Before rerunning a task that was reported as failed, we recommend using the QUERY_HISTORY function or the SNOWFLAKE.ACCOUNT_USAGE.QUERY_HISTORY view to confirm whether the queries run by the task actually succeeded or failed.\n\nIncident start time: 10:58 UTC October 13, 2026\n\nPreliminary root cause: A subset of infrastructure in the region experienced an issue that left the task metadata inconsistent. As a result, some tasks were reported as failed even though they completed successfully, while others remained pending or failed to start.",
"created_at": "2026-10-14T03:19:21.000Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-14T03:19:21.000Z",
"id": "bkpltw1hx2t9",
"incident_id": "35r1b6t7n8y2",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-14T03:19:21.000Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6s5h5mdsx45p",
"name": "AWS - US East (Ohio) - Data Loading and Unloading",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Current status: We're continuing to develop the fix to restore the impacted task metadata. Once it's fully developed and validated, we'll begin deploying it to the affected region.\n\nWhile our remediation efforts are ongoing, before rerunning a task that's reported as failed, we recommend checking query history to confirm whether the task's query completed successfully. We'll provide another update within 4 hours.\n\nCustomer experience: Customers hosted in the specified region may experience intermittent issues with scheduled or manual tasks. Most tasks complete as expected, but some may be marked as failed even though they ran successfully. A small number of tasks may remain in a pending state or fail to start, and affected users may see an \"Unexpected exception during task dispatch\" message or similar error messages.\n\nETA: An ETA is not yet available. We'll provide one as soon as possible.\n\nIncident start time: 10:58 UTC October 13, 2026\n\nPreliminary root cause: A subset of infrastructure in the region experienced an issue that left the task metadata inconsistent. As a result, some tasks were reported as failed even though they completed successfully, while others remained pending or failed to start.",
"created_at": "2026-10-13T23:54:34.622Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-13T23:54:34.622Z",
"id": "z2zrs4zpg1pn",
"incident_id": "35r1b6t7n8y2",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-13T23:54:34.622Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6s5h5mdsx45p",
"name": "AWS - US East (Ohio) - Data Loading and Unloading",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Current status: We're validating our fix to restore the impacted metadata and preparing to begin deployment to the affected region. We'll provide another update within 2 hours.\n\nWhile our remediation efforts are ongoing, before rerunning a task that's reported as failed, we recommend checking query history to confirm whether the task's query completed successfully.\n\nCustomer experience: Customers hosted in the specified region may experience intermittent issues with scheduled or manual tasks. Most tasks complete as expected, but some may be marked as failed even though they ran successfully. A small number of tasks may remain in a pending state or fail to start, and affected users may see an \"Unexpected exception during task dispatch\" message or similar error messages.\n\nIncident start time: 10:58 UTC October 13, 2026",
"created_at": "2026-10-13T21:47:17.643Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-13T21:47:17.643Z",
"id": "g6wchvddm04f",
"incident_id": "35r1b6t7n8y2",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-13T21:47:17.643Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6s5h5mdsx45p",
"name": "AWS - US East (Ohio) - Data Loading and Unloading",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Current status: We're continuing our development of the fix to restore the impacted metadata. We'll provide another update within 2 hours.\n\nWhile our remediation efforts are ongoing, before rerunning a task that's reported as failed, we recommend checking query history to confirm whether the task's query completed successfully.\n\nCustomer experience: Customers hosted in the specified region may experience intermittent issues with scheduled or manual tasks. Most tasks complete as expected, but some may be marked as failed even though they ran successfully. A small number of tasks may remain in a pending state or fail to start, and affected users may see an \"Unexpected exception during task dispatch\" message or similar error messages.\n\nIncident start time: 10:58 UTC October 13, 2026",
"created_at": "2026-10-13T20:06:06.286Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-13T20:06:06.286Z",
"id": "51h5s4yw7kwd",
"incident_id": "35r1b6t7n8y2",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-13T20:06:06.286Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6s5h5mdsx45p",
"name": "AWS - US East (Ohio) - Data Loading and Unloading",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Current status: Our investigation indicates that the directory issue is limited to the records the metadata store keeps for task execution. We're developing a fix to restore the impacted metadata and resolve the impact; however, due to the complexity of the issue, we expect this will take an extended amount of time. Once complete, we'll proceed with deploying the fix as a potential mitigation. We'll provide another update within 2 hours.\n\nCustomer experience: Customers hosted in the specified region may experience intermittent issues with scheduled or manual tasks. Most tasks complete as expected, but some may be marked as failed even though they ran successfully. A small number of tasks may remain in a pending state or fail to start, and affected users may see an \"Unexpected exception during task dispatch\" message or similar error messages.\n\nIncident start time: 10:58 UTC October 13, 2026",
"created_at": "2026-10-13T18:36:57.067Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-13T18:36:57.067Z",
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{
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"body": "Current status: We've determined that a directory issue within the components of the metadata store responsible for facilitating the impacted tasks is preventing some task records from being read consistently, which is causing the task failures. We're working to identify the origin of the directory issue to assist us in restoring normal task execution. We'll provide another update within 1 hour.\n\nCustomer experience: Customers hosted in the specified region may experience intermittent issues with scheduled or manual tasks. Most tasks complete as expected, but some may be marked as failed even though they ran successfully. A small number of tasks may remain in a pending state or fail to start, and affected users may see an \"Unexpected exception during task dispatch\" message or similar error messages.\n\nIncident start time: 10:58 UTC October 13, 2026",
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"body": "Current status: Our investigation has identified that tasks appear to be failing due to an a potential issue with a backend record lookup on the metadata database layer, and we're working to determine what's causing these records to return null and result in task failures. We'll provide another update within 1 hour.\n\nCustomer experience: Customers hosted in the specified region may experience failures when executing scheduled or manual tasks. Tasks may be marked as failed even though the underlying query completed successfully, or may fail to initiate. Affected users may see an \"Unexpected exception during task completion\" message or similar error messages.\n\nIncident start time: 10:58 UTC October 13, 2026",
"created_at": "2026-10-13T16:40:05.936Z",
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{
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"body": "Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour.\n\nCustomer experience: Customers hosted in the specified regions may be unable to execute scheduled or manual tasks. Tasks may be stuck in a pending state or fail to initiate, and affected users may see an \"Unexpected exception during task dispatch\" message or similar error messages.",
"created_at": "2026-10-13T15:53:15.408Z",
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}
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"name": "INC20000277",
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{
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],
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{
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{
"code": "0yj08nn0z48l",
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},
{
"code": "58g1xftfd0d1",
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{
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"body": "Current status: We've coordinated with our third-party provider who implemented a fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.\n\nCustomer experience: Customers hosted in the specified regions may have seen pages that loaded indefinitely. Customers in other regions who connected from certain locations, including parts of the Middle East, may have seen an “Origin is unreachable” error. This depended on where the user was connecting from, not on which region the account was hosted in.\n\nIncident start time: 11:55 UTC October 06, 2026\nIncident end time: 14:29 UTC October 06, 2026\n\nPreliminary root cause: A network issue with a third-party edge network provider affected the routing of some Snowsight traffic between certain customer locations and the affected regions, resulting in pages that loaded indefinitely and connection errors.\n\nA root cause analysis (RCA) will be conducted and a summary will be made available within 10 business days.",
"created_at": "2026-10-06T15:57:48.958Z",
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{
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{
"code": "3lxy9m3tdc8l",
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{
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{
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{
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"body": "Current status: A third-party network provider reported that they are implementing a fix for the connectivity problems, and we have since observed signs of recovery in our health checks. We’ll continue to monitor the environment until we’re confident all services are functioning properly. We’ll provide another update within 1 hour.\n\nCustomer experience: Customers hosted in the specified regions may have seen pages that loaded indefinitely. Customers in other regions who connected from certain locations, including parts of the Middle East, may have seen an “Origin is unreachable” error. This depended on where the user was connecting from, not on which region the account was hosted in.\n\nIncident start time: 11:55 UTC October 06, 2026\nIncident end time: 14:29 UTC October 06, 2026\n\nPreliminary root cause: A network issue with a third-party edge network provider affected the routing of some Snowsight traffic between certain customer locations and the affected regions, resulting in pages that loaded indefinitely and connection errors.",
"created_at": "2026-10-06T15:17:34.757Z",
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{
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{
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{
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"body": "Current status: We're investigating an issue affecting user connections to Snowflake. We've narrowed our investigation to network connectivity between certain customer locations and the affected regions, and we've engaged third-party providers to assist. We're continuing to investigate the issue and will provide another update within 1 hour.\n\nCustomer experience: Accounts hosted in Azure UAE North (azuaenorth) may see pages that load indefinitely. Customers in other deployments who connect from certain locations, including parts of the Middle East may see an “Origin is unreachable” error (Cloudflare error 523). This depends on where the user is connecting from, not on which region the account is hosted in.\n\nETA: An ETA is not yet available. We'll provide one as soon as possible. because impact depends on where users connect from rather than where their account is hosted, we do not recommend failing over to another region, as it would not be expected to resolve the issue.\n\nWorkaround: For customers affected by the \"Origin is unreachable\" error (Cloudflare error 523) when connecting from the Middle East or Israel, accessing Snowsight through a VPN that routes traffic through an exit location outside the affected area may restore access. Customers can also use programmatic access (drivers, connectors, SQL clients), which is not affected.\n\nIncident start time: 11:55 UTC October 06, 2026",
"created_at": "2026-10-06T14:44:36.196Z",
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}
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"name": "INC20000263",
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"postmortem_body": "[https://community.snowflake.com/s/article/INC20000263](https://community.snowflake.com/s/article/INC20000263)",
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{
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{
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],
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"id": "3ykqqwk3s758",
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{
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{
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{
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{
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{
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{
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}
],
"body": "Current status: We've coordinated with our third-party cloud platform to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.\n\nCustomer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data.\n\nIncident start time: 00:25 UTC September 27, 2026\nIncident end time: 01:00 UTC September 27, 2026\n\nPreliminary root cause: An issue with our third-party cloud platform caused impact to multiple Snowflake services and features. We have engaged with our third-party for further details.\n\nA root cause analysis (RCA) will be conducted and a summary will be made available within 10 business days.",
"created_at": "2026-09-27T03:16:42.207Z",
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{
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"body": "Current status: We identified an issue with our third-party cloud platform that caused impact to Snowflake services. We've coordinated with our third-party cloud platform to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.\n\nCustomer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data.\n\nIncident start time: 00:25 UTC September 27, 2026\nIncident end time: 01:00 UTC September 27, 2026\n\nPreliminary root cause: An issue with our third-party cloud platform caused impact to multiple Snowflake services and features. We have engaged with our third-party for further details.",
"created_at": "2026-09-27T02:15:52.009Z",
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],
"metadata": {},
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"name": "INC20000239",
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"postmortem_body": "Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \\(RCA\\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC20000239](https://community.snowflake.com/s/article/INC20000239)",
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