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Founded in 2011 Welcome to Hiver's Trust Portal. Hiver is an agentic AI customer service platform. Every conversation it handles carries data your team and your customers trust you with. This portal holds our compliance documentation, our certifications, and the security controls behind them. We believe in maintaining transparency and building trust with our customers, and this portal is designed to provide you with the information and assurance you need to feel confident in our ability to protect your team's and customers' data. The platform is covered by our SOC 2 Type II report. An independent auditor evaluated our controls against the Trust Services Criteria for security, availability, confidentiality, and privacy. We are also ISO 27001:2022 certified and fully GDPR compliant. Request access to our SOC 2 Report below or contact security@hiverhq.com with questions about our security controls, data encryption, and compliance programs. Founded in 2011 | | | Overview Compliances Trusted by Controls Resources Subprocessors Compliances SOC 2 Compliant GDPR Compliant HIPAA Compliant CPRA (formerly CCPA) Compliant UK GDPR Compliant ISO 27001 v2022 Compliant Trusted by Epic Games Upwork NYU Bynder Gusto Conservice Controls Product security Situational Awareness For Incidents Vulnerability Remediation Process Centralized Management of Flaw Remediation Processes Data security Identify Validation Termination of Employment Multi-factor Authentication Network security Impact analysis Limit Network Connections External System Connections App security Conspicuous Link To Privacy Notice Corporate security Code of Business Conduct Organizational Structure Roles & Responsibilities Resources Asset Management Procedure Policy Data Protection Policy Policy Business Continuity & Disaster Recovery Policy Policy Business Continuity Plan Policy Compliance Policy Policy Communications & Network Security Policy Policy Subprocessors Google Cloud Providers United States of America Microsoft Artificial Intelligence United States of America AWS IT infrastructure United States of America OpenAI Artificial Intelligence United States of America Stripe Finance United States of America HubSpot Sales United States of America