Snapshot 147862
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "yyqvxvgmdm7g",
"impact": "none",
"message": "Users may have experienced issues accessing the Memotech application between 05:48 UTC and 08:00 UTC today. During this period, users may have received the following error message: \"Memotech is unavailable at the moment.\"\n\nOur technical team implemented the necessary fix, and the application is now operating as expected. The issue has been resolved, and service has been fully restored.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "Retrospective Resolved: Memotech Access Issue",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:48\u003c/var\u003e - \u003cvar data-var='time'\u003e08:48\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "vdg4mktlyt95",
"impact": "none",
"message": "The technical teams have taken corrective actions to address the underlying cause of the issue, and as a result, the service has been functioning as expected since 16:00 UTC.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "FIP scheduled reports and bulk matter operations delayed for 30/09/2026",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e17:45\u003c/var\u003e - \u003cvar data-var='time'\u003e22:32\u003c/var\u003e UTC"
},
{
"code": "ccb7qf78sqbp",
"impact": "minor",
"message": "The technical teams have taken corrective actions to address the underlying cause of the issue, and as a result, the service has been functioning as expected since 07:00 UTC.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "FoundationIP - Related activities are not launching properly for certain workflows.",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:38\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e14:40\u003c/var\u003e UTC"
},
{
"code": "5s7dfst8r1z6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "krmnvr1yj67x",
"impact": "critical",
"message": "The service has remained stable since 10:30 UTC today.\n\nThis is the final notification for this incident, and issue stands resolved.",
"name": "Derwent Sequence Search : Authentication and Login issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:36\u003c/var\u003e - \u003cvar data-var='time'\u003e11:06\u003c/var\u003e UTC"
},
{
"code": "xpm3zmz7glsb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed now.",
"name": "[Scheduled] Ipendo Maintenance Notification",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:07\u003c/var\u003e - \u003cvar data-var='time'\u003e12:20\u003c/var\u003e UTC"
},
{
"code": "t22t529264b6",
"impact": "critical",
"message": "The service remained stable and working as expected.\n\nThis is the final notification for this incident and issue stands resolved.",
"name": "Memotech access issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:17\u003c/var\u003e - \u003cvar data-var='time'\u003e11:17\u003c/var\u003e UTC"
},
{
"code": "c7v9qz5txf31",
"impact": "critical",
"message": "The service remained stable and working as expected.\n\nThis is the final notification for this incident and issue stands resolved.",
"name": "Memotech access issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:15\u003c/var\u003e - \u003cvar data-var='time'\u003e11:16\u003c/var\u003e UTC"
},
{
"code": "q74qrjtyg90f",
"impact": "none",
"message": "Users may have encountered issues in accessing the application today, Wednesday, September 23, 2026, between 07:00 to 08:34 UTC. Our technical teams have implemented corrective measures, and the application is now fully operational. \n \nThis is the final notification. This incident is resolved.",
"name": "Retrospective Resolved - Memotech was Unavailable",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:14\u003c/var\u003e - \u003cvar data-var='time'\u003e09:14\u003c/var\u003e UTC"
},
{
"code": "r56npf8gx7kw",
"impact": "none",
"message": "Users may have encountered issues in accessing the application today, Wednesday, September 23, 2026, between 06:24 to 08:34 UTC. Our technical teams have implemented corrective measures, and the application is now fully operational. \n \nThis is the final notification. This incident is resolved.",
"name": "Retrospective Resolved - Memotech was Unavailable",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:09\u003c/var\u003e - \u003cvar data-var='time'\u003e09:09\u003c/var\u003e UTC"
},
{
"code": "b724c3nlcm7h",
"impact": "minor",
"message": "The issue affecting the FoundationIP Support ticket submission process has been resolved. The technical team implemented a corrective fix, which was successfully validated and deployed to Production. Support requests submitted through the FoundationIP Support process are now generating Salesforce tickets and being received by the FoundationIP Support Team.",
"name": "FoundationIP Support Ticket Creation Issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e19:06\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e19:51\u003c/var\u003e UTC"
},
{
"code": "9nx0qfxvk0ym",
"impact": "none",
"message": "The USPTO had implemented an unannounced API endpoint version change, modifying the endpoint used by First to File (FTF) and FIP to retrieve patent documents from USPTO.\n\nThe technical teams have taken corrective actions to address the underlying cause of the issue, and as a result, the service has been functioning as expected since 16:19 UTC.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "USPTO API endpoint changes impacting First-To-File \u0026 FoundationIP",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e17:15\u003c/var\u003e - \u003cvar data-var='time'\u003e17:15\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "6hksnqq05711",
"impact": "minor",
"message": "Our technical team has successfully applied the necessary mitigation steps to restore the application. The service is now fully operational and has been working as expected since 07:58 UTC today.\n\nThis is the final notification for this incident, and issue stands resolved.",
"name": "FoundationIP – NA – Multi-Tenant 1: Intermittent Access Issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e07:40\u003c/var\u003e - \u003cvar data-var='time'\u003e08:56\u003c/var\u003e UTC"
},
{
"code": "7dyd3kqmv01t",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "Aug \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "6gfm8yzzwy7y",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Workflow Maintenance Notification",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:01\u003c/var\u003e UTC"
},
{
"code": "8lz44f0sh5q0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e07:01\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-07-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "tstytvt84zs1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "Jul \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "rtbmd32l6mv4",
"impact": "critical",
"message": "Users were unable to access the URL: access.clarivate.com. The login page failed to load or redirect correctly, resulting in sign-in failures and application access issues. The issue appeared to resolved automatically.\n\nThis is the final notification for this incident, and issue stands resolved.",
"name": "Derwent Patent Analytics : Unable to access URL - access.clarivate.com",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e12:45\u003c/var\u003e - \u003cvar data-var='time'\u003e12:45\u003c/var\u003e UTC"
},
{
"code": "5ycjhp9rbq6c",
"impact": "major",
"message": "A fix was implemented, and subsequent validation testing by the technical teams confirmed that the service was working as expected. Customers confirmed that emails and messages were being processed successfully without the delays, confirming successful restoration of the service.\n\nThis is the final notification for this incident, and issue stands resolved.",
"name": "FoundationIP - NA - Multi-tenant - Issue with \"Report Out\" feature",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e13:45\u003c/var\u003e - \u003cvar data-var='time'\u003e15:19\u003c/var\u003e UTC"
},
{
"code": "bwq0t1p974y1",
"impact": "minor",
"message": "The service remained stable throughout the monitoring period. The scheduled queue has caught up, and scheduled reports are now processing at their expected run times. All morning scheduled reports have been successfully processed, and the backlog has been cleared. Based on the current system status, the issue has been resolved.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "FoundationIP - NA - Multi-tenant - Scheduled reports delayed for multiple customers",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e14:28\u003c/var\u003e - \u003cvar data-var='time'\u003e17:35\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "gn0rjrbpnswx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "Jun \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "b02t966fmmpx",
"impact": "major",
"message": "We have received confirmation from impacted customers that the issue has been fully resolved in their environments. Additionally, the service has remained stable throughout the monitoring period.\n\nThis is the final notification for this incident, and the issue stands resolved.",
"name": "Issue with REST API integrations in FoundationIP Multi-tenant (NA, EU, AP)",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:03\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e18:35\u003c/var\u003e UTC"
},
{
"code": "lf94kvdv6szs",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Workflow Essential Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
},
{
"code": "x24w3rl9lchp",
"impact": "minor",
"message": "The service has remained stable during the monitoring period, and all the documents have processed successfully.\n\nThis is the final notification for this incident, and the issue stands resolved.",
"name": "FIP Patent Center - PAIR documents not retrieved from USPTO for June 04th, 2026",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e14:25\u003c/var\u003e - \u003cvar data-var='time'\u003e20:38\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "1wc797zwltf4",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "May \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-04-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "l1cs9r9pnssp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "Apr \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "vxdj9rmj7rv8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Ipendo Maintenance Notification",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:41\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "qrqwc2s0ww6j",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "Feb \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "c6dhq3570y77",
"impact": "critical",
"message": "The issue was resolved by restoring access for the majority of affected users through the standard restoration process since 11:23 UTC today. User confirmation obtained.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "Unable to access Memotech application",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e10:48\u003c/var\u003e - \u003cvar data-var='time'\u003e11:46\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-01-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "9j5r41560lrn",
"impact": "minor",
"message": "The service remained stable throughout the extended monitoring period, and no new issues were reported during this time.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "FoundationIP - NA - Multi-tenant slowness",
"timestamp": "Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e17:06\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e19:44\u003c/var\u003e UTC"
},
{
"code": "gz70cx77b1rt",
"impact": "none",
"message": "The Innography application was unavailable for approximately 20m, between 11:30 and 11:50 UTC today. During this time, affected users may have encountered the error message “This page isn’t working” when attempting to access the application.\n\nWe have taken corrective actions to address the underlying cause of the issue, and as a result, the service is now operating normally.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "Innography unavailable",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e12:56\u003c/var\u003e - \u003cvar data-var='time'\u003e12:56\u003c/var\u003e UTC"
},
{
"code": "sg10j3c9b542",
"impact": "major",
"message": "The service remained stable, with no new issues reported during the monitoring period.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "FoundationIP - NA - Multi-tenant slowness",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e11:26\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e15:44\u003c/var\u003e UTC"
},
{
"code": "rnhp9svgrgwb",
"impact": "minor",
"message": "The service remained stable throughout the monitoring period.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "FIP - NA - Multi-tenant 1 – Missing Email Reminders (01/21/2026)",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e16:17\u003c/var\u003e - \u003cvar data-var='time'\u003e19:41\u003c/var\u003e UTC"
},
{
"code": "v1d1gs9m687r",
"impact": "minor",
"message": "The service has remained stable during the monitoring period. \n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "FoundationIP - NA - Multi-tenant slowness",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:36\u003c/var\u003e - \u003cvar data-var='time'\u003e21:35\u003c/var\u003e UTC"
},
{
"code": "v9tc1vcz3h41",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "Jan \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "f9d36k6gwg1t",
"impact": "minor",
"message": "After applying corrective measures, the services have been working as expected since 23:00 UTC, and the issue causing delays in outbound emails from Foundation IP, including activity Report Out emails, forwarded messages into FIP, and new user/contact invitation emails, has been addressed, with email delivery performance improved and services functioning normally.\n\nThis is the final notification for this incident and the issue stands.",
"name": "Delays in Outbound Email Delivery from Foundation IP",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e22:27\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e00:35\u003c/var\u003e UTC"
},
{
"code": "x9cv68h3sj4z",
"impact": "minor",
"message": "The service remained stable throughout the monitoring period.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "FIP - AP - Multi-tenant – Missing Email Reminders (01/13/2026)",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e17:55\u003c/var\u003e - \u003cvar data-var='time'\u003e22:32\u003c/var\u003e UTC"
},
{
"code": "b5mxsx3tb89q",
"impact": "minor",
"message": "We have implemented the corrective measures to resolve the underlying cause of the issue. \nThe functionality has been restored and is working as expected now.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "IP Collaboration HUB - Billing Module outage",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:01\u003c/var\u003e UTC"
},
{
"code": "nhk4yvgvpxj7",
"impact": "minor",
"message": "The technical team have applied the fix post which services are working as expected since 16:00 UTC today. User confirmation obtained.\n\nThis is the final notification for this incident and issue stands resolved.",
"name": "FIP Patent Center - PAIR document retrieval process is not working",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:27\u003c/var\u003e - \u003cvar data-var='time'\u003e17:32\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "x7yqck4d396h",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "Dec \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "gy63p14cfykl",
"impact": "critical",
"message": "The service has remained stable during our extensive monitoring period. No additional user reports have been received.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "Memotech Unavailable",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:19\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:17\u003c/var\u003e UTC"
},
{
"code": "vzzfw2lg2hq4",
"impact": "none",
"message": "The service has remained stable during the monitoring period, and all the documents have processed successfully.\n\nThis is the final notification for this incident, and the issue stands resolved.",
"name": "FIP Patent Center - PAIR documents not retrieved from USPTO for Dec 18th, 2025",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:26\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e02:01\u003c/var\u003e UTC"
},
{
"code": "3xt16kzlj820",
"impact": "none",
"message": "The service has remained stable, and we have not received any new user reports during the monitoring period.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "FIP - NA Multi Tenant 1 performance issues",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:21\u003c/var\u003e - \u003cvar data-var='time'\u003e18:04\u003c/var\u003e UTC"
},
{
"code": "sj2fybjspclg",
"impact": "none",
"message": "The application has remained fully operational during the monitoring since 08:58 UTC. \n\nThis is the final notification. This incident is resolved.",
"name": "Memotech Unavailable",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:32\u003c/var\u003e - \u003cvar data-var='time'\u003e09:47\u003c/var\u003e UTC"
},
{
"code": "gkff19drbjlc",
"impact": "none",
"message": "Users may have encountered issues in accessing the application today, Thursday, December 18, 2025, between 06:52 to 08:30 UTC. Our technical teams have implemented corrective measures, and the application is now fully operational.\n\nThis is the final notification. This incident is resolved.",
"name": "Retrospective Resolved - Memotech was Unavailable",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:28\u003c/var\u003e - \u003cvar data-var='time'\u003e09:28\u003c/var\u003e UTC"
},
{
"code": "z30h8zp0s3ms",
"impact": "none",
"message": "Users may have encountered issues in accessing the application today, Thursday, December 18, 2025, between 06:52 to 08:40 UTC. Our technical teams have implemented corrective measures, and the application is now fully operational.\n\nThis is the final notification. This incident is resolved.",
"name": "Retrospective Resolved - Memotech was Unavailable",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:59\u003c/var\u003e - \u003cvar data-var='time'\u003e08:59\u003c/var\u003e UTC"
},
{
"code": "lmlj5gqk186z",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Ipendo Maintenance Notification",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:44\u003c/var\u003e UTC"
},
{
"code": "53j7lhx7hh97",
"impact": "minor",
"message": "The service has remained stable during monitoring period.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "FIP - US Patent \u0026 Publication data not loading in FIP",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e20:20\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e15:26\u003c/var\u003e UTC"
},
{
"code": "6zyn102h241t",
"impact": "minor",
"message": "The service has been stable during our monitoring period. No new tickets or complaints recieved from the client.\n\nThis is the final notification of the incident, and issue stands resolved.",
"name": "FIP NA - Multi-tenant 2 Intermittent Slowness",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e19:08\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:57\u003c/var\u003e UTC"
},
{
"code": "q2mw10xjbg92",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Ipendo Maintenance Notification",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e UTC"
},
{
"code": "kg6327qn8xyf",
"impact": "minor",
"message": "The service has remained stable during the monitoring period and is confirmed to be working as expected. Additionally, the system has completed more than 99% of today's documents for download. \n\nThis is the final notification, and the issue stands resolved.",
"name": "FoundationIP- Document Retrieval Failure from USPTO",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e16:13\u003c/var\u003e - \u003cvar data-var='time'\u003e19:45\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "07429692ftzb",
"impact": "minor",
"message": "The service has remained stable during the monitoring period and is confirmed to be working as expected.\n\nThis is the final notification, and the issue stands resolved.",
"name": "FIP Document Retrieval Failure from USPTO",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e19:46\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e13:13\u003c/var\u003e UTC"
},
{
"code": "kq30crkgqprt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Memotech Maintenance Notification",
"timestamp": "Nov \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "mqmcspxtydsz",
"impact": "minor",
"message": "The technical teams have taken corrective actions to address the underlying cause of the issue, and as a result, the service has been functioning as expected since 16:38 UTC.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "Foundation IP – Issue Submitting Support Tickets via “Support” Button",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e23:51\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:58\u003c/var\u003e UTC"
},
{
"code": "5gp79jtrdxk6",
"impact": "minor",
"message": "The service remains stable, and our teams will implement preventive actions separately to ensure continued reliability.\n\nThis is the final notification for this incident and the issue stands resolved.",
"name": "Innography: Issue with “Default + Body” search parameter",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e02:22\u003c/var\u003e - \u003cvar data-var='time'\u003e17:55\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00Z",
"time_zone": "UTC"
}
]
}