Snapshot 14802
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "jrd4btzqyzj8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview - Scheduled Maintenance- PAN-OS Upgrade | US Production Firewalls",
"timestamp": "Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e UTC"
},
{
"code": "0c1f1gp8bgw8",
"impact": "minor",
"message": "We will be moving into a Resolved status. Users have confirmed both internally and externally that this issue has been fully resolved. We sincerely appreciate your patience and understanding as we worked through this disruption. \n \nThank you for your continued trust and partnership.",
"name": "Eptura Workplace Service Request - Inability to Access Mobile Application",
"timestamp": "Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e20:45\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:58\u003c/var\u003e UTC"
},
{
"code": "m0r6bwd21gdt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] TEEM - Scheduled Product Release Notification",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e07:30\u003c/var\u003e UTC"
},
{
"code": "d9mn57w0m4tm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Eptura Engage Cloud] - Scheduled Product Release Notification",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "3v35py9h67ht",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset - Scheduled Product Release Notification",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e07:30\u003c/var\u003e - \u003cvar data-var='time'\u003e08:30\u003c/var\u003e UTC"
},
{
"code": "kywnr24wyqbv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Scheduled Product Release Notification",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "qc0dhmt7p1td",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura ASSET Germany West Central Scheduled Release Notification Sept 10th 2026",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e03:30\u003c/var\u003e UTC"
},
{
"code": "t8l38xw5tnwj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview- Scheduled Product Release Notification",
"timestamp": "Sep \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "nbg633f6qzt0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Eptura Engage Cloud] - Scheduled Product Release Notification",
"timestamp": "Aug \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "bvpnrts5d7rl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura ASSET Germany West Central Scheduled Release Notification Aug 20th 2026",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e07:30\u003c/var\u003e - \u003cvar data-var='time'\u003e08:31\u003c/var\u003e UTC"
},
{
"code": "m4xrb19jwz8q",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset - Scheduled Product Release Notification",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e07:30\u003c/var\u003e - \u003cvar data-var='time'\u003e08:30\u003c/var\u003e UTC"
},
{
"code": "lmssznxcg679",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Scheduled Product Release Notification",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "n94zn2mc597n",
"impact": "major",
"message": "Service has been fully restored following the rollback of recent changes related to the Access Control System (ACS) integration and the restart of affected routing services. Post-change validation confirmed that impacted workflows are operating normally. \n\nThank you for your patience while we worked to resolve this issue.",
"name": "Eptura Visitor - S2 - ACS Integrations - Visitor Access Level Updates",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e - \u003cvar data-var='time'\u003e12:17\u003c/var\u003e UTC"
},
{
"code": "hrk723vs0m1j",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview- Scheduled Product Release Notification",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "vy5m7pvpcdz9",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview - Scheduled Maintenance- PAN-OS Upgrade | Production Firewalls",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "v0n232tnfns0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Eptura Engage Cloud] - Scheduled Product Release Notification",
"timestamp": "Aug \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "k5l7pdmsk5ql",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace Production Environment",
"timestamp": "Aug \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e06:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e UTC"
},
{
"code": "qdcnxkjjhdlz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview- Scheduled Maintenance – Windows Security Patching",
"timestamp": "Aug \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e07:30\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "k2d617b7z2l3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] TEEM - Scheduled Product Release Notification",
"timestamp": "Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "zwbwzskswhgh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset - Scheduled Product Release Notification",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e06:31\u003c/var\u003e UTC"
},
{
"code": "5t4kzrrw9x6g",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview Emergency Maintenance - Canadian UAT Environment Network Infrastructure Upgrade",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e05:31\u003c/var\u003e - \u003cvar data-var='time'\u003e06:30\u003c/var\u003e UTC"
},
{
"code": "47sqw9nvq1rg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura ASSET Germany West Central Scheduled Release Notification July 30th 2026",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e UTC"
},
{
"code": "t2w4p9b1slmj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Scheduled Product Release Notification",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "3hhpjf6glg19",
"impact": "major",
"message": "As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.\n\nA Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.\n\nThank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.",
"name": "S2 Eptura Asset - Database is not currently activated",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:52\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e12:13\u003c/var\u003e UTC"
},
{
"code": "pmb2tcxlsh9z",
"impact": "critical",
"message": "As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.\nA Preliminary RCA will be posted in this incident in 2 business days. Please stay subscribed to the page to receive post automatically.",
"name": "S2- Serraview- Insights Down for All Regions",
"timestamp": "Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e22:04\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e20:45\u003c/var\u003e UTC"
},
{
"code": "crwsyyx7p084",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Eptura Engage Cloud] - Scheduled Product Release Notification",
"timestamp": "Jul \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "2kttv5glfxnm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Engage - Scheduled Maintenance - Device Hub",
"timestamp": "Jul \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e07:30\u003c/var\u003e UTC"
},
{
"code": "2lsp8ggxgpvt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura ASSET Germany West Central Scheduled Release Notification July 9th 2026",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e UTC"
},
{
"code": "3yxsctwn291f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset - Scheduled Product Release Notification July 9th 2026",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e04:30\u003c/var\u003e UTC"
},
{
"code": "3vz8kxv6jb37",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Rescheduled Product Release Notification",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "jt97gt4fbwty",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Scheduled Product Release Notification",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "r8ffttxvg6w1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Eptura Engage] - Scheduled Product Release Notification",
"timestamp": "Jun \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "x12462b77j9c",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura ASSET Germany West Central Scheduled Release Notification June 18th 2026",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e UTC"
},
{
"code": "4ypv410pryyt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Scheduled Product Release Notification",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "b2zzxd09sxw9",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset - Scheduled Product Release Notification June 18th 2026",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e04:30\u003c/var\u003e UTC"
},
{
"code": "nztbs3341nwk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview - Scheduled Maintenance – KRBTGT Rotation \u0026 SVLive Switchover",
"timestamp": "Jun \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "y26b7rt0x0dk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview - Emergency Maintenance Notification – SVLive WUSCOM \u0026 Data Server Migration in EU region",
"timestamp": "Jun \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "g59kfcfr2yyr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Eptura Engage Cloud] - Scheduled Product Release Notification",
"timestamp": "May \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - May \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "3gz5wlnx2wnc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] TEEM - Scheduled Product Release Notification",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e UTC"
},
{
"code": "jq7s8y5qf5r0",
"impact": "major",
"message": "We have been monitoring since yesterday, and the issue impacting visitor integration with Access Control Systems (ACS) now appears resolved, with the system stable and all related workflows—including visitor creation, access updates, token management, and check-in/check-out—functioning as expected.",
"name": "Eptura Visitor - S2 - Intermittent ACS Integration Issues",
"timestamp": "May \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e15:36\u003c/var\u003e - May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e12:43\u003c/var\u003e UTC"
},
{
"code": "rzhy6m95lgnr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura ASSET Germany West Central Scheduled Release Notification May 28th 2026",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e UTC"
},
{
"code": "hcrm670mhxnh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Scheduled Product Release Notification",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "kr6w41qd6nyv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] TEEM - Scheduled Product Release Notification",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e08:30\u003c/var\u003e UTC"
},
{
"code": "64lwlr3x8rpr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Eptura Engage Cloud] - Scheduled Product Release Notification",
"timestamp": "May \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - May \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "94jhzy4swn65",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Scheduled Product Release Notification",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "mpmt6zg4thf6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset Scheduled Release Notification May 7th 2026",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e04:30\u003c/var\u003e UTC"
},
{
"code": "zw38ytydkprz",
"impact": "minor",
"message": "The issue affecting badge printing and downloading from the Eptura Visitor web dashboard has been resolved.\nA hotfix was successfully deployed, and we have continued monitoring the system to confirm stability. Badge printing and badge downloads are now working as expected.\nThank you for your patience.",
"name": "Eptura Visitor - S2 - Not able to print or download badge from the web dashboard",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e07:24\u003c/var\u003e - \u003cvar data-var='time'\u003e12:09\u003c/var\u003e UTC"
},
{
"code": "81wkgc4n9fds",
"impact": "minor",
"message": "The issue affecting the AUP SFTP service in France has been fully resolved. The service has been restored, and customers are able to successfully connect and deliver files.\n \nAUP processing is fully operational, and recently submitted files are processing as expected. At this time, we have not received any reports of issues uploading files.\n \nAs the service is stable, we are moving this incident to Resolved status. No customer action is required. We appreciate your patience and understanding while we completed this emergency maintenance.",
"name": "Workplace: Emergency Maintenance – AUP SFTP Server (France)",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:12\u003c/var\u003e - May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:09\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "wf9fv4l7x3vx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Engage Cloud - Scheduled Product Release Notification",
"timestamp": "Apr \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "b3t84r3ywtln",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview - Scheduled Product Release Notification",
"timestamp": "Apr \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "kg53tx8mq4mp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance – Serraview EU (SQL Server Migration)",
"timestamp": "Apr \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e UTC"
},
{
"code": "397xfxv72ln6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Scheduled Product Release Notification",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e UTC"
},
{
"code": "fh5cc57023mb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset Scheduled Release Notification April 16th 2026",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e04:30\u003c/var\u003e UTC"
},
{
"code": "fxl5kg50zt50",
"impact": "minor",
"message": "We are pleased to inform you that the issue with Insights Down for US and AU clients has been resolved. Our Engineering team has completed the necessary actions and verified that the service is now functioning normally.\n\nA Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.\n\nThank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.",
"name": "S2- Serraview- Insights Down for US and AU clients",
"timestamp": "Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:32\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e21:35\u003c/var\u003e UTC"
},
{
"code": "875q9hysd2fr",
"impact": "minor",
"message": "The issue has now been resolved and services are operating as expected.\n\nVerification emails and password reset notifications are being delivered successfully following the implemented fixes.\n\nIf you continue to experience any issues, please reach out via your existing case or raise a new one, and our team will assist you on priority.\n\nWe sincerely appreciate your patience and understanding while we worked to restore normal operations.\n\nThank you for your continued trust and partnership.",
"name": "S2 - SiQ - Delayed or Missing Verification Emails and Password Reset Notifications",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e22:20\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:08\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "4x204sb0tltr",
"impact": "minor",
"message": "We are pleased to confirm that the issue has now been resolved following the successful deployment of the hotfix across all regions and services are operating as expected.\n\nIf you continue to experience any issues, please update your existing case or raise a new one and our team will prioritise it accordingly.\n\nWe sincerely appreciate your patience and understanding while we worked to restore normal operations. A detailed Root Cause Analysis will be published within the next 10 business days.\n\nThank you for your continued trust and partnership.",
"name": "S2 - Serraview - Intermittent Delays Navigating Serraview",
"timestamp": "Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e19:10\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e09:11\u003c/var\u003e UTC"
},
{
"code": "w40mrxn46nkr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Eptura Cloud] - Scheduled Product Release Notification",
"timestamp": "Mar \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "lnkz0khtcqq2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset - Scheduled Product Release Notification March 26th 2026",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e01:00\u003c/var\u003e UTC"
},
{
"code": "jqc6b4v9wnl5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Scheduled Product Release Notification",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e UTC"
},
{
"code": "50vtxvh307mx",
"impact": "minor",
"message": "Over the past several days, we have not observed any further instances of the server connection error previously reported. Additionally, we have not received any new customer reports indicating the issue is continuing.\nAs service has remained stable and no further disruptions have been detected, we will be moving this incident into the Resolved phase.\nThank you for your patience while we monitored the situation.\nPlease remain subscribed to this page to receive any future updates automatically.",
"name": "S2 Eptura Asset - Intermittent Interruptions or Delays",
"timestamp": "Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:02\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:06\u003c/var\u003e UTC"
},
{
"code": "fwglpzvllxpt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview - Scheduled Maintenance - US Firewall",
"timestamp": "Mar \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e06:30\u003c/var\u003e UTC"
},
{
"code": "66nj7chqdm7v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview - Scheduled Product Release Notification",
"timestamp": "Mar \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "rwfx3pf7ljnx",
"impact": "major",
"message": "We’re pleased to confirm that the issue has now been resolved. Our Engineering team has implemented a permanent fix, and all services are functioning as expected.\n\nWe sincerely appreciate your patience and understanding while we worked to restore normal operations.\n\nA detailed Root Cause Analysis (RCA) is currently being prepared and will be published within the next 10 business days.\n\nThank you for your continued trust and partnership.",
"name": "Eptura Asset - S2 - Server Connection Issue",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e20:48\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:39\u003c/var\u003e UTC"
},
{
"code": "sk1w5bv72m5l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset Scheduled Release Notification March 14th 2026",
"timestamp": "Mar \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e04:30\u003c/var\u003e UTC"
},
{
"code": "l9873672nl6z",
"impact": "minor",
"message": "We’re pleased to share that the issue has now been resolved. Both our internal teams and external users have confirmed that all services are functioning as expected.\n\nWe sincerely appreciate your patience and understanding while we worked to restore normal operations. \n\nOur team is preparing a detailed Root Cause Analysis, which will be published within the next 10 business days.\n\nThank you for your continued trust and partnership.",
"name": "S2 Eptura Asset - 503 Connection Error",
"timestamp": "Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:50\u003c/var\u003e - \u003cvar data-var='time'\u003e20:16\u003c/var\u003e UTC"
},
{
"code": "9zs48nlwk7z7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Eptura Cloud] - Scheduled Product Release Notification",
"timestamp": "Mar \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "k7sxv0jj0mzr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace - Scheduled Product Release Notification",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e04:01\u003c/var\u003e - \u003cvar data-var='time'\u003e07:00\u003c/var\u003e UTC"
},
{
"code": "hysjmxhq3h47",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset - Scheduled Product Release Notification March 5th 2026",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "zgmfq7x6fwvf",
"impact": "minor",
"message": "We’re pleased to share that the hotfix addressing the Eptura Asset 503 issue was successfully deployed last night. Since the deployment, we have observed significant improvements in performance, and systems are operating as expected.\n\nBoth our internal teams and external users have confirmed that all services are functioning as expected.\n\nOur team will continue to monitor performance closely to ensure full stability. We are preparing a detailed Root Cause Analysis, which will be published within the next 10 business days.\n\nThank you for your patience and understanding while we worked through this issue.",
"name": "S2 Eptura Asset - 503 Connection Error",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e17:41\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e19:12\u003c/var\u003e UTC"
},
{
"code": "95p0ylg5vkq6",
"impact": "minor",
"message": "We’re pleased to share that the issue has now been resolved. Both our internal teams and external users have confirmed that all services are functioning as expected.\n\nWe sincerely appreciate your patience and understanding while we worked to restore normal operations. \n\nOur team is preparing a detailed Root Cause Analysis, which will be published within the next 10 business days.\n\nThank you for your continued trust and partnership.",
"name": "S2 - Eptura Asset - Server Connection Issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e21:52\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e16:54\u003c/var\u003e UTC"
},
{
"code": "q7kwdhdb2l4z",
"impact": "minor",
"message": "The issue affecting floor plan loading within SV Engage on Android devices has been fixed. The latest release, version 1378 (1.51.2), is now available on the Google Play Store.\n\nWe are pleased to confirm that the issue has now been resolved. Validation from both internal teams and external users indicates that functionality is working as expected. We sincerely appreciate your patience and understanding while we worked to restore normal operations.\n\nA detailed Root Cause Analysis will be published within the next 10 business days. Thank you for your continued trust and partnership.",
"name": "Serraview Engage- S2 Android Users Experiencing Disruption",
"timestamp": "Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:40\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:28\u003c/var\u003e UTC"
},
{
"code": "mkyndxj81ysd",
"impact": "major",
"message": "We’re pleased to share that the issue has now been resolved. Both our internal teams and external users have confirmed that all services are functioning as expected.\n\nWe sincerely appreciate your patience and understanding while we worked to restore normal operations. \n\nOur team is preparing a detailed Root Cause Analysis, which will be published within the next 10 business days.\n\nThank you for your continued trust and partnership.",
"name": "S2 - Eptura Asset - Unable to load inventory module for some clients",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e18:17\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e18:38\u003c/var\u003e UTC"
},
{
"code": "wfxljsb0m1gk",
"impact": "major",
"message": "This incident has been resolved.",
"name": "S1 - Eptura - Asset Service Disruption",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e15:01\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e UTC"
},
{
"code": "6g3w86ftnfqd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview Production - Scheduled Product Release Notification",
"timestamp": "Feb \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "bsyl43yygs2t",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset Scheduled Release Date: Feb 21, 2026",
"timestamp": "Feb \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e04:30\u003c/var\u003e UTC"
},
{
"code": "y5sd7d5ndb2m",
"impact": "minor",
"message": "The issue causing delays in email delivery has been resolved. Daily summary emails have been sent at their scheduled execution times. The earlier delay was caused by a temporary backlog of scheduled events, which has now been fully processed. No configuration changes were required, and no further customer impact is expected. We will continue to monitor internally for the next 24 hours.\n \nA Root Cause Analysis (RCA) will be published within 10 days.\n \nYour patience is appreciated.",
"name": "Visitor - S3 - Multiple Daily Summary Emails Being Sent",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:29\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:36\u003c/var\u003e UTC"
},
{
"code": "xz3mnhwmj8c5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Engage Cloud] Scheduled Product Release Notification.",
"timestamp": "Feb \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "shhyp3kc4q76",
"impact": "critical",
"message": "Our engineers have confirmed that the issue has been fully resolved.\n \nWe performed a roll‑back to the previous version after the latest scheduled deployment failed. \n\nPlanning is now underway to prepare a corrected version of the update, and our teams are validating the changes to ensure a smooth redeployment. \n\nWe will share the new deployment timeline as soon as it is finalized.\n\nWe appreciate your patience and understanding while we worked through this situation.",
"name": "S1 - Eptura ASSET - Application not loading",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e12:52\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e22:01\u003c/var\u003e UTC"
},
{
"code": "kh5pd5gsvgxr",
"impact": "minor",
"message": "The issue has been fully resolved, and all Eptura Visitor services are now fully restored and operating normally.\n\nSystem performance has stabilized across all components, with no further impact observed. Our teams will continue standard monitoring to ensure ongoing stability.\n\nA Root Cause Analysis (RCA) will be published within 10 days.\n\nThank you for your patience.",
"name": "Eptura - Visitor - S2 - System Performance Issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e16:19\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:56\u003c/var\u003e UTC"
},
{
"code": "7cpyy11k0h95",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Asset - Scheduled Product Release Notice",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "gg6ky028kzms",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Serraview Engage - Scheduled Product Release Notification February 8, 2026",
"timestamp": "Feb \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e23:16\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e00:16\u003c/var\u003e UTC"
},
{
"code": "k52x0fhpwvd8",
"impact": "minor",
"message": "Following a period of monitoring, the issue has now been fully resolved.\n\nSystem performance has stabilized, and all services are operating as expected. No further user impact is anticipated at this time.\n\nOur teams will continue standard monitoring to ensure ongoing stability. If you continue to experience any issues, please contact Support by opening a case, and we will assist you accordingly.\n\nThank you for your patience and understanding while we worked toward resolution.",
"name": "Eptura - Visitor - S2 - System Performance Issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:18\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:19\u003c/var\u003e UTC"
},
{
"code": "m6bgywr84gvd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Engage Microsoft 365 Integration - Scheduled Product Release Notification",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "9wgsl339cw9q",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Eptura Workplace and Teem by Eptura - Scheduled maintenance notice",
"timestamp": "Feb \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e07:30\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "znn3kt09wgxb",
"impact": "major",
"message": "We are pleased to inform you that the issue with the 'slowness' has been resolved. Our team has completed the necessary actions and verified that the service is now functioning normally.\nA Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.\nThank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.",
"name": "Eptura - Visitor - S2 - System slowness and Performance Issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:29\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e16:52\u003c/var\u003e UTC"
},
{
"code": "v8gr0vh7cxs0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] TEEM - Scheduled Product Release Notification",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "q0nfgnh0x1sv",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "[Eptura Engage] S2 - Bookings originated from Exchange are not synching to Eptura Engage",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e12:44\u003c/var\u003e - \u003cvar data-var='time'\u003e14:11\u003c/var\u003e UTC"
},
{
"code": "0flj2h8f3y3v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Teem - Scheduled Maintenance January 10, 2025",
"timestamp": "Jan \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "57xcr8586348",
"impact": "major",
"message": "We will be moving into a Resolved status. Users have confirmed both internally and externally that this issue has been fully resolved. We sincerely appreciate your patience and understanding as we worked through this disruption.\n\nOur team is preparing a detailed Root Cause Analysis, which will be published within the next 10 business days.\n\nThank you for your continued trust and partnership.",
"name": "S2 - Eptura Workplace - Sites are experiencing an error when trying to open or upload flooplans via the SoftSpace plugin",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:57\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e13:59\u003c/var\u003e UTC"
},
{
"code": "xwksn2brb5rk",
"impact": "critical",
"message": "We will be moving into a Resolved status. Users have confirmed both internally and externally that this issue has been fully resolved. We sincerely appreciate your patience and understanding as we worked through this disruption.\n\nOur team is preparing a detailed Root Cause Analysis, which will be published within the next 10 business days.\n\nThank you for your continued trust and partnership.",
"name": "S1 - SiQ Disruption",
"timestamp": "Dec \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:08\u003c/var\u003e - \u003cvar data-var='time'\u003e15:01\u003c/var\u003e UTC"
},
{
"code": "rd83rl7mj1gg",
"impact": "major",
"message": "We are pleased to inform you that the issue with the 'admin dashboard slowness' has been resolved. Our team has completed the necessary actions and verified that the service is now functioning normally.\nA Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.\nThank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.",
"name": "[Eptura Visitor] S2 - Elevated response times in the admin dashboard",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:40\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e14:53\u003c/var\u003e UTC"
},
{
"code": "r5nx25snq218",
"impact": "major",
"message": "We will be moving into a Resolved status. Users have confirmed both internally and externally that this issue has been fully resolved. We sincerely appreciate your patience and understanding as we worked through this disruption.\n\nOur team is preparing a detailed Root Cause Analysis, which will be published within the next 10 business days.\n\nThank you for your continued trust and partnership.",
"name": "S2 | Intermittent Disruption while Navigating SiQ",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:33\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e00:39\u003c/var\u003e UTC"
},
{
"code": "ysndwqcly745",
"impact": "minor",
"message": "The rollback was successful. We have several customers confirming. \n \nA Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.\n \nThank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.",
"name": "Serraview | S2 - Automated Reports: Character Encoding \u0026 Quoting Disruption",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e21:47\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e22:31\u003c/var\u003e UTC"
},
{
"code": "831lpbfk26zx",
"impact": "major",
"message": "This incident has been resolved.",
"name": "S2 - Global Cloudflare Outage - Impact on Eptura Services",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:22\u003c/var\u003e - \u003cvar data-var='time'\u003e09:31\u003c/var\u003e UTC"
},
{
"code": "gl57f6p3mdgz",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "ASSET - HTTP Error 503. The service is unavailable",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e15:31\u003c/var\u003e - \u003cvar data-var='time'\u003e19:20\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "1k8959lfcnpy",
"impact": "major",
"message": "Cloudflare’s services have remained stable throughout our monitoring period and because no further errors or delays have been observed, all Eptura platforms are now operating normally. With this confirmation, we are moving this incident to Resolved.\n\nThank you for your patience and understanding during this event. If you experience anything unexpected, please contact our Support team.",
"name": "S2 - Global Cloudflare Outage - Impact on Eptura Services",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:57\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e08:24\u003c/var\u003e UTC"
},
{
"code": "915r3g37psds",
"impact": "major",
"message": "As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.\n\nThank you for your patience and understanding while we worked to resolve the issue. We sincerely apologize for any inconvenience this may have caused.",
"name": "S2 - Eptura Workplace - Users are Unable to access the site via SSO",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e17:13\u003c/var\u003e - \u003cvar data-var='time'\u003e19:08\u003c/var\u003e UTC"
},
{
"code": "tn4hyzrmh8b0",
"impact": "none",
"message": "Some customers experienced issues when reserving desks via the Outlook plugin. Reservations were not being completed, and users received a [Postmaster] Email Delivery Warning instead of the usual confirmation email",
"name": "S2 – TEEM Email Notifications",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e06:19\u003c/var\u003e - \u003cvar data-var='time'\u003e06:19\u003c/var\u003e UTC"
},
{
"code": "y212kjznpmxc",
"impact": "none",
"message": "Customers experienced issues where floor plans and images did not load when navigating the platform. Additionally, user imports were not processed as expected.",
"name": "S2 - SiQ Floorplans and Images and User Imports (CSV) Disruption",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:45\u003c/var\u003e - \u003cvar data-var='time'\u003e04:45\u003c/var\u003e UTC"
},
{
"code": "pj7xg98lk7ch",
"impact": "major",
"message": "The temporary mitigation continues to perform reliably, and no further disruptions have been observed in the past 11 days. Newly generated invitation and notification emails are being delivered successfully, and users are no longer encountering 504 Gateway Timeout errors.\n\nOur internal teams remain closely engaged with SendGrid and Azure to validate the pending configuration changes once the ongoing Azure Front Door (AFD) issue is fully resolved.\n\nGiven the current stability, we are moving this status page to Resolved. We will share an interim RCA within 10 days, followed by a full RCA after the permanent resolution has been implemented and validated.\n\nWe sincerely appreciate your patience and understanding throughout this process.",
"name": "S2 - Visitor - 504 Gateway Timeout error - when sending new invitation emails",
"timestamp": "Oct \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:01\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e14:28\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "5dvfgcjrldzh",
"impact": "minor",
"message": "The issue causing delays in Serraview file processing for U.S. customers has been fully resolved. Customers have confirmed that files are now processing as expected. Our team has verified system stability and will continue to monitor performance to ensure everything remains operational.\n\nA Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.\n\nThank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.",
"name": "S2 - Serraview Files Processing Delay",
"timestamp": "Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e14:23\u003c/var\u003e - \u003cvar data-var='time'\u003e16:19\u003c/var\u003e UTC"
},
{
"code": "p4gpjp66s3fm",
"impact": "critical",
"message": "Microsoft has confirmed that the global Azure incident causing service disruptions has been fully resolved. As this was the underlying cause of the recent issues, we are now marking this incident as resolved.\n\nWe appreciate your patience and understanding while this issue was being investigated and remediated.",
"name": "S2 - Global Azure Outage - Impact on Eptura Services",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:53\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e03:10\u003c/var\u003e UTC"
},
{
"code": "5z570cwtgntt",
"impact": "major",
"message": "Our Product team has confirmed that the Eptura Asset Companion app is now visible in the Apple store again. \nWe have moved to the Resolved Phase.\nA Preliminary RCA will be posted in this incident in 2 business days. Please stay subscribed to the page to receive post automatically.",
"name": "S2 - Asset Work Companion/Eptura Asset App - Not visible in the Apple Store",
"timestamp": "Oct \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e21:55\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e21:54\u003c/var\u003e UTC"
},
{
"code": "ng0k0qscxj0s",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency Maintenance – Eptura Workplace Calendar Service",
"timestamp": "Oct \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e07:00\u003c/var\u003e UTC"
},
{
"code": "bsqfd9xpq9xr",
"impact": "major",
"message": "We have moved to the Resolved phase. Since migrating the affected sites to a new web server, we have not observed any further service disruptions.\n\nThank you for your patience and understanding while we worked to resolve the issue. We sincerely apologize for any inconvenience this may have caused.",
"name": "S1 - Serraview - EU Environment is Inaccessible",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e13:34\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e19:12\u003c/var\u003e UTC"
},
{
"code": "v4225n2g0s9v",
"impact": "minor",
"message": "The AWS incident we have been monitoring has been resolved and all AWS services have returned to normal operations. \nThe current status can be followed here: \nhttps://health.aws.amazon.com/health/status. \n\nThis incident directly impacted several Eptura services, including Serraview, Archibus, Visitor and SpaceIQ. \n\nWe are continuing to monitor all Eptura services to ensure that everything returns to normal operations. \n\nBoth Serraview and Archibus services are accessible. Users may continue to experience intermittent issues as AWS progresses with its backlog of queued events \n\nSpaceIQ has reported that the entire web and mobile application fails intermittently with customers receiving a time out error. AWS continues to work through the backlog of queued events at this time. Additionally, \n\nEptura Visitor integrations with third-party services such as SMS notifications have experienced disruptions. \n\nWe appreciate your patience and will provide our next update by October 21st, 13:00 UTC.",
"name": "AWS Outage Impacting Eptura Services",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:54\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e00:01\u003c/var\u003e UTC"
},
{
"code": "5wwppjvc585b",
"impact": "minor",
"message": "We’re happy to share that the issue with the Engage Mobile App has been successfully resolved. Our Engineering team has implemented the required fixes and confirmed that the service is now operating as expected.\n\nTo provide further clarity, a detailed Root Cause Analysis (RCA) will be carried out and published on our Status Page within the next 10 days.\n\nWe truly appreciate your patience and cooperation during this time.",
"name": "S2 Engage Mobile App - Behavior Change Notification",
"timestamp": "Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e20:16\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e16:43\u003c/var\u003e UTC"
},
{
"code": "2hkrm6qzqk06",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Serraview] Scheduled maintenance for Serraview EU and CA servers",
"timestamp": "Oct \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e06:30\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e UTC"
},
{
"code": "lhw1c71kdkj6",
"impact": "minor",
"message": "We are pleased to inform you that the issue with Asset Service has been resolved. Our Engineering team has completed the necessary actions and verified that the service is now functioning normally.\n\nA Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.\n\nThank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.",
"name": "S2-Eptura Asset-Service Interruption",
"timestamp": "Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e19:31\u003c/var\u003e - \u003cvar data-var='time'\u003e23:13\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}