Eptura

eptura.com

Eptura declares 28 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, Microsoft and Salesforce. No published changes since we first read it on Sep 28, 2026.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

28 third parties, 1 affiliate.

NamePurposeLocationListed since
Amazon Web Services, Inc. Email and templating provider for outbound client email; Hosting services for primary data center and backup operationsUnited States; United States* (AWS data center location in scope depends on product and in some cases may be selected by the customer).
Coalfire Systems Managed servicesUnited States
Coworkr Optional sensor integrationUnited States
Cronofy Calendar ProviderUnited States
Cybage Software development staff augmentationIndia
Dropbox Optional file sharing serviceUnited States
eCIFM Solutions Inc. Optional support for CAD floor plan drawings and AutoCAD/Revit integrationsUnited States
ECS Optional support for CAD floor plan drawingsUnited States
ICAD Optional support for CAD floor plan drawingsAustralia
Intercom Messaging platform used to communicate with customersUnited States
Ironwifi LCC Wifi integration capability (only in scope if wifi integration feature is used)United States
IWMS Consulting Optional support and troubleshooting for Archibus implementationsRomania
Looker Business intelligence software and big data analytics platformUnited States
Mandrill Email and templating provider for outbound client emailUnited States
Microsoft Corporation Hosting services for primary data center and backup operations, including analytics, compute, database, artificial intelligence (AI), machine learning (ML), networking, and storageUnited States* (Azure data center location in scope depends on product and in some cases may be selected by the customer).
Microsoft Azure Government Cloud Hosting services for Archibus FedRAMP deploymentsUnited States
Microsoft Azure, Microsoft Ireland Operations Ltd Face API, access control system and wifi & backupThe Netherlands, Ireland
Nylas, Inc. Calendar service providerUnited States
PostMark Transactional Email ManagementUnited States
Salesforce Customer relationship managementUnited States
Sharepoint Limited use for processing files related to customer support activities.United States
Snowflake Data warehousing providerUnited States
Tray.io Optional integration for floor plan drawings and connectors to third-party servicesUnited States
Twilio Messaging API Optional SMS provider for client text notificationUnited States
Twilio Segment Product usage analytics hubUnited States
Twilio SendGrid Transactional Email ManagementUnited States
UserVoice Customer Feedback/Engagement (only in scope with interaction from user)United States
VergeSense, Inc Optional sensor integrationUnited States
Eptura affiliates (1)
NamePurposeLocationListed since
Eptura India Pvt LTD Cloud operations and support provided across our application portfolioIndia

Web TechnologiesCSV · Atom

Eptura's homepage made 266 requests to 31 domains, and 15 services controlled by another company.

Analytics (4): Adobe, ZoomInfo, Crazy Egg, LinkedInAdvertising (3): Google Cloud, Microsoft; usually detected as Advertising: XandrCDN (3): jsDelivr, Cloudflare, jQueryMarketing automation (2): 6Sense Insights, Inc., OktopostCookie compliance (1): usually detected as Cookie compliance: TrustArcOther (2): Appointment scheduling: Chili Piper; SEO: Ahrefs

15 third parties by category: Analytics 4Advertising 3CDN 3Marketing automation 2Cookie compliance 1Other 2

Third parties 15 · 153 requests
Chili Piper Chili Piper 23% of the page's requests 62
Adobe Adobe Marketo Measure Marketo 9% of the page's requests 23
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 7% of the page's requests 19
6Sense Insights, Inc. 6sense 7% of the page's requests 18
Microsoftsubprocessor Microsoft Advertising 2% of the page's requests 6
jsDelivr Bootstrap 5.3.3 jsDelivr 2% of the page's requests 6
ZoomInfo Zoominfo 2% of the page's requests 5
Crazy Egg Crazy Egg 2% of the page's requests 4
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Oktopost Oktopost <1% of the page's requests 2
Ahrefs Ahrefs <1% of the page's requests 1
Cloudflare cdnjs jQuery UI 1.12.1 <1% of the page's requests 1
TrustArc trustarc.com <1% of the page's requests 1
Xandr adnxs.com <1% of the page's requests 1
jQuery jQuery CDN <1% of the page's requests 1
First party 1 · 113 requests
Eptura Cloudflare Google Font API HTTP/3 Max Mega Menu MySQL Open Graph PHP Priority Hints RSS Sentry Slick WP Engine WP Rocket 3.24 WordPress Yoast SEO 28.8 Yoast SEO Premium 27.4 jQuery 3.7.1 jQuery Migrate 3.4.1 42% of the page's requests 113

11 tracked companies loaded by the homepage are not in Eptura's subprocessor list. A website can use a service without it processing customer data.

ComplianceCSV · Atom

FedRAMP Marketplace

OfferingStatusImpactAgenciesSince
ArchibusAuthorizedModerate1

FedRAMP status from the FedRAMP Marketplace (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 1 incident (1 major)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: 1 incident (1 minor)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: 1 incident (1 minor)Oct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: 2 incidents (1 minor, 1 no impact stated)Oct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: 2 incidents (1 major, 1 no impact stated)Oct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 7 incidents in 90 days
  • 2 major or critical
  • 25 h 32 min typical time to resolve
  • 25 h 32 min longest major
BeganIncidentImpactLasted
Eptura Platform - S1 - Inability to Access Sitesno impact stated2 h 1 min
S2 - Eptura Asset - Unable to access the site observed by some customersmajor25 h 32 min
Eptura Advisory: PHP Vulnerability Disclosure Archibus, Eptura Asset, Eptura Engage, Eptura Visitor, Eptura Workplace, SpaceIQ, Teemminor6 days
Eptura Advisory: PHP Vulnerability Disclosureno impact statedongoing
Serraview - S1 Inability to Access Serraviewminor7 h 41 min
Eptura Workplace Service Request - Inability to Access Mobile Applicationminor2 days
Eptura Visitor - S2 - ACS Integrations - Visitor Access Level Updatesmajor2 h 46 min
S2 Eptura Asset - Database is not currently activatedmajor19 h 21 min

Incidents per month

0 5 10 Dec 2025: 7 incidents (1 critical, 4 major, 2 minor) · typical time to resolve 31 h 6 min Jan 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 2 days Feb 2026: 9 incidents (1 critical, 2 major, 6 minor) · typical time to resolve 33 h 9 min Mar 2026: 4 incidents (1 major, 3 minor) · typical time to resolve 7 days Apr 2026: 3 incidents (3 minor) · typical time to resolve 3 days May 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 6 days Jun 2026: 0 incidents Jul 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 2 days Aug 2026: 1 incident (1 major) · typical time to resolve 2 h 46 min Sep 2026: 1 incident (1 minor) · typical time to resolve 2 days Oct 2026: 5 incidents (1 major, 2 minor, 2 no impact stated) · typical time to resolve 25 h 32 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Advanced Imports2
Core Services2
Engage2
Eptura Asset2
Eptura Home2
Eptura Workplace2
Floorplan2
Insights2

As Eptura's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Eptura's subprocessorsCSV · Atom

217 reported incidents in the last 30 days, by 9 of the vendors Eptura lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Eptura was involved.

DateCompanyIncidentImpactLasted
CronofyMicrosoft 365 elevated error rates minorongoing
SendGrid· SegmentSMS Delivery Failures from Twilio to Claro Colombia minorongoing
SendGrid· SegmentVoice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Mobile Numbers minorongoing
CronofyIncrease in failures to join Google Meet calls minorongoing
SendGrid· SegmentSMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France minorongoing
SendGrid· SegmentSMS Delivery Delays from Twilio to Virgin Mobile Colombia minor5 h 13 min
SendGrid· SegmentSMS Delivery Delays from Twilio to Telenor Pakistan minor5 h 6 min
SnowflakeINC20000347 minor32 min
SendGrid· SegmentMMS Delivery Failures from Twilio to GCI United States minor3 min
SendGrid· SegmentSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
SendGrid· SegmentSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
SendGrid· SegmentSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SendGrid· SegmentSMS Delivery Delays from Twilio to MTS Kazakhstan minor14 h 6 min
SendGrid· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minor11 h 19 min
SendGrid· SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minor16 h 29 min
SendGrid· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
SendGrid· SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
SendGrid· SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SendGrid· SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
SendGrid· SegmentIssue resolved minor1 h 43 min
SendGrid· SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
SendGrid· SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
SendGrid· SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
SendGrid· SegmentVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min

And 192 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Eptura's site

Eptura transparency rating

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