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Skip to main content Customer Content Data Name of Sub-Processor Nature of Processing Activity Location of Processing Ubicloud Region Hetzner Infrastructure (server) and data hosting Germany and Finland EU Leaseweb Germany Infrastructure (server) and data hosting Germany EU Latitude.sh Infrastructure (server) and data hosting Germany EU Leaseweb US Infrastructure (server) and data hosting USA US Customer content data is content which a Ubicloud customer or any end user transfers to us when using Ubicloud Services for processing, storage or hosting in connection with a customer’s Ubicloud account, and any computational results that a customer or their end user derives from the foregoing through their use of Ubicloud services. It includes data in the input to our Ubicloud EuroGPT services, including customer and/or end user prompts, and the output rightfully received from them. It excludes customer account data (described below). Our customers maintain full ownership and control of this data and we are generally unable to determine if a customer is processing personal data as part of its customer content data. See our Terms of Service. If you are a Customer resident in the EEA that is using a Ubicloud managed service the EEA and any of your or your End User’s Customer Content Data includes personal data, please contact info@ubicloud.com to request the execution of a data processing agreement Customer content data for all Ubicloud managed services are hosted within the region, where the resource was provisioned. For the GitHub Actions service, Ubicloud runners process data within Europe by default. In some cases, workloads may fall back to the USA if explicitly enabled at the customer’s request. If you need to enable or disable specific regions for Ubicloud runners, please get in touch with our team at support@ubicloud.com. Subscribe to new Subprocessor notifications Customers may sign up to receive notification of new Subprocessors by filling out this form. Customer Account Data Name of Sub-Processor Nature of Processing Activity Location of Processing Cloudflare Ubicloud.com website’s domain manager Global Cloudflare R2 GitHub Actions cache EU Crunchy Bridge Managed database provider EU GitHub Third-party integration for Ubicloud managed runners for Github Actions Global Google Workspace Ubicloud email and admin EU Heroku (Salesforce) Cloud application platform EU Hubspot CRM Platform EU Matomo Marketing/web analytics EU Mezmo Telemetry pipeline management Global Pagerduty Incident notification services Global Postmark Email delivery platform Global Slack Collaboration & communication platform, including for customer support EU Stacksync CRM Integration Provider EU & Switzerland Stripe Payment processor Global Webflow Website hosting services Global Lemlist Sales engagement and outreach Global Customer account data is all data provided by a customer to Ubicloud in connection with the creation and/or administration of their account, through their use of the Ubicloud Services (as defined in our Privacy Notice). Some customer data is personal data as defined under GDPR. Ubicloud Affiliates Ubicloud companies may be processors or sub-processors because employees of those affiliates may need to provide business, engineering and/or other support. As of the date above, these entities are Ubicloud Inc. and Ubicloud B.V.