Snapshot 14934
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "cq0h036tq1mr",
"impact": "major",
"message": "This incident has been resolved.",
"name": "RT SaaS USA - SSL connection errors",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e20:33\u003c/var\u003e - \u003cvar data-var='time'\u003e22:37\u003c/var\u003e UTC"
},
{
"code": "lsspnhdv21ny",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "RT SaaS - Users experiencing 4003 errors",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e20:52\u003c/var\u003e - \u003cvar data-var='time'\u003e21:29\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "65v6sthb6n15",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Batch SaaS - EU2 Database Server Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e20:30\u003c/var\u003e - \u003cvar data-var='time'\u003e21:30\u003c/var\u003e UTC"
},
{
"code": "vdxb2vjnb4yl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Batch SaaS - EU1 Database Server Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e UTC"
},
{
"code": "0lmfm52fln4s",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Batch SaaS - US2 Database Server Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e20:30\u003c/var\u003e - \u003cvar data-var='time'\u003e21:30\u003c/var\u003e UTC"
},
{
"code": "qrwjmqm988r5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Batch SaaS - US1 Database Server Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e UTC"
},
{
"code": "mjyjqlmp9dxw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Batch SaaS - AU Database Server Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "ghjl637slw5f",
"impact": "minor",
"message": "We have identified an issue that caused a subset of customer jobs to fail or process more slowly in Batch SaaS EU1, US1 and US2 between 15:38 to 16:34 BST.\n\nThis issue has been resolved and we have restored the service to normal performance levels. We apologise for any inconvenience.",
"name": "Batch SaaS EU1/US1/US2 - Degraded performance",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:30\u003c/var\u003e - \u003cvar data-var='time'\u003e15:30\u003c/var\u003e UTC"
},
{
"code": "r5mxwwd8gqdw",
"impact": "maintenance",
"message": "The scheduled database maintenance has been completed.",
"name": "[Scheduled] Portal Database maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:32\u003c/var\u003e - \u003cvar data-var='time'\u003e10:49\u003c/var\u003e UTC"
},
{
"code": "hw7qkzfzwnhz",
"impact": "minor",
"message": "We identified an issue that caused degraded performance in our Batch SaaS AU region between 14:00 - 16:00 UTC. Customers may see delays processing some of the jobs.\n\nOur team has restored service to normal performance levels.\n\nWe apologise for any inconvenience.",
"name": "Batch SaaS AU - Partial Degradation",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e UTC"
},
{
"code": "qx5vbxl0hb2r",
"impact": "none",
"message": "We have fixed the problem and issued refunds to the affected customers. Please email support if you still believe you are having issues.\n\nOnce again, we're sorry for any inconvenience caused by this issue.",
"name": "Management Platform - Service credits applied incorrectly",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:22\u003c/var\u003e - \u003cvar data-var='time'\u003e15:32\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "yzvfr0p4c0j3",
"impact": "minor",
"message": "We identified a subset of customer session failures in our Realtime SaaS - US region between 15:15 to 15:35 UTC.\n\nOur team has restored the service to normal performance levels.\n\nWe apologise for any inconvenience.",
"name": "Realtime SaaS US - Degraded performance",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e15:45\u003c/var\u003e - \u003cvar data-var='time'\u003e15:45\u003c/var\u003e UTC"
},
{
"code": "hxpl552l49jy",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "portal.speechmatics.com - Outage",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e08:38\u003c/var\u003e - \u003cvar data-var='time'\u003e10:53\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "z6wf7k0vwlrm",
"impact": "minor",
"message": "From 03:00 UTC to 10:30 UTC, processing times for a subset of jobs increased due to degraded performance in the fetch service affecting jobs submitted with the fetch_data configuration. We identified the root cause of the issue and restored the service to full operational status at 10:30 UTC.\n\nFollowing continued monitoring, we can confirm that the incident has now been fully resolved.\n\nWe apologise for any inconvenience caused. If you continue to experience issues with the service, please contact our support team here https://support.speechmatics.com.",
"name": "Batch SaaS US2 - Slow processing of jobs due to degraded fetch service",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e UTC"
},
{
"code": "fyklvgs782rp",
"impact": "critical",
"message": "Portal access has been restored.",
"name": "portal.speechmatics.com - Outage",
"timestamp": "May \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:39\u003c/var\u003e - \u003cvar data-var='time'\u003e12:02\u003c/var\u003e UTC"
},
{
"code": "t4s3gw2gpm6s",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Slow processing of jobs in Batch SaaS US1 endpoint",
"timestamp": "May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:15\u003c/var\u003e - \u003cvar data-var='time'\u003e17:50\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "6g81s53m2821",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Investigating - Degraded performance",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:32\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e07:22\u003c/var\u003e UTC"
},
{
"code": "clms544k94tt",
"impact": "minor",
"message": "After monitoring this incident, we can confirm it has now been resolved.\n\nWe apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com.",
"name": "Investigating - Degraded performance",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e07:45\u003c/var\u003e - \u003cvar data-var='time'\u003e12:58\u003c/var\u003e UTC"
},
{
"code": "8brkt6sjgm93",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Investigating - Degraded performance in Batch SaaS Australia region",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e02:49\u003c/var\u003e - \u003cvar data-var='time'\u003e03:54\u003c/var\u003e UTC"
},
{
"code": "56hx02g938mh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded service in billing reporting",
"timestamp": "Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:58\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:14\u003c/var\u003e UTC"
},
{
"code": "s0fs01j7y5tr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Slow processing of jobs in Batch SaaS EU2 endpoint",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e11:20\u003c/var\u003e - \u003cvar data-var='time'\u003e16:02\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "rdj5ps8qg924",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Transient Capacity Constraint - Realtime SaaS USA",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:26\u003c/var\u003e - \u003cvar data-var='time'\u003e17:30\u003c/var\u003e UTC"
},
{
"code": "zrznpk4jhyw5",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Slow processing of jobs in Batch SaaS US1 endpoint",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e21:57\u003c/var\u003e - \u003cvar data-var='time'\u003e23:14\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "2047rt6mkgb0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Billing page unavailable",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e17:27\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e12:55\u003c/var\u003e UTC"
},
{
"code": "n6gftkcsg8g8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Batch SaaS US1 - API call slowness and failures",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e06:55\u003c/var\u003e - \u003cvar data-var='time'\u003e09:45\u003c/var\u003e UTC"
},
{
"code": "00588mrlz75s",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Batch SaaS US1 - API call failures",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e21:08\u003c/var\u003e - \u003cvar data-var='time'\u003e23:55\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "1xh91nlgh261",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Increased connect time to Realtime SaaS - US",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:37\u003c/var\u003e - \u003cvar data-var='time'\u003e17:47\u003c/var\u003e UTC"
},
{
"code": "5j9y97dwxvdr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "portal.speechmatics.com",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e13:22\u003c/var\u003e - \u003cvar data-var='time'\u003e15:42\u003c/var\u003e UTC"
},
{
"code": "xrh9fspsbbsc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.\n\nYou may need to reset your password when logging in for the first time after the update - select “Forgot your password?” on the sign-in page and follow the required steps.",
"name": "[Scheduled] Portal release",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e12:37\u003c/var\u003e - \u003cvar data-var='time'\u003e12:38\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "x52s4m7q9wy8",
"impact": "minor",
"message": "We have identified an issue connecting to usage reporting (usage.speechmatics.com) between 15:10 UTC to 15:15 UTC. Mitigations have been applied since then to fix the problem and service has been restored to normal operational level.\n\nWe apologize for any inconvenience.",
"name": "Usage Reporting (usage.speechmatics.com) - Partial outage",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:30\u003c/var\u003e - \u003cvar data-var='time'\u003e15:30\u003c/var\u003e UTC"
},
{
"code": "zq2531ct1gt1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Increased job processing times in batch USA",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e17:47\u003c/var\u003e - \u003cvar data-var='time'\u003e20:36\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "zf7bj1zp239m",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Outage affecting Portal, Batch SaaS API and Management Platform API",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:05\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e12:27\u003c/var\u003e UTC"
},
{
"code": "jchj6gsz0yk3",
"impact": "major",
"message": "This incident has been resolved. Sign-ups and access of billing details in the portal should now be fully operational.",
"name": "Partial portal outage",
"timestamp": "Oct \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e13:36\u003c/var\u003e - \u003cvar data-var='time'\u003e13:45\u003c/var\u003e UTC"
},
{
"code": "8ldhr22lmr0h",
"impact": "major",
"message": "We have identified and fixed an issue with authorization in the us2 region of Batch SaaS",
"name": "Authorization errors in Batch SaaS US2 Region",
"timestamp": "Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e00:00\u003c/var\u003e UTC"
},
{
"code": "dg60g924zv5h",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Increased Initial Connection Times in RT EU",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:38\u003c/var\u003e UTC"
},
{
"code": "c5h1p25fgy55",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Batch SaaS, Portal and Management Platform partial outage",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:33\u003c/var\u003e - \u003cvar data-var='time'\u003e15:34\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}