Snapshot 14958
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "pp3p91ykfttc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Retool MCP connection errors",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e16:07\u003c/var\u003e - \u003cvar data-var='time'\u003e22:18\u003c/var\u003e UTC"
},
{
"code": "g6v49z08pz0b",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Retool MCP connection failures",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:16\u003c/var\u003e - \u003cvar data-var='time'\u003e17:30\u003c/var\u003e UTC"
},
{
"code": "10m9jtkvnm75",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Errors running generic JDBC resource type queries",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:31\u003c/var\u003e - \u003cvar data-var='time'\u003e19:06\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "v65248gt8jlm",
"impact": "major",
"message": "This incident is resolved. Images with the fix are out:\n\n4.0.12-stable\n4.43.0-edge\n\nOur minimum release age for React app builder dependencies is 5 days, so this incident will self-resolve for any self-hosted deployments that don't upgrade on August 24th, by 7am PST. All currently affected self-hosted versions:\n\nstable: 4.0.0 - 4.0.11\nedge: 4.1, 4.9, 4.16, 4.19, 4.23, 4.27, 4.31, 4.35, 4.40",
"name": "React App Builder Sandbox Installs May Fail to Install Dependencies",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e17:26\u003c/var\u003e - \u003cvar data-var='time'\u003e23:20\u003c/var\u003e UTC"
},
{
"code": "lxzkmztstk7c",
"impact": "none",
"message": "Some users may have seen an error or a blank preview when opening or editing apps built with Retool's AI app builder. The issue has now been resolved.",
"name": "Errors or a blank preview when editing apps",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "3kwy1f6l8d92",
"impact": "minor",
"message": "Github has resolved their incident.",
"name": "Source Control Degradation due to Github Outage",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e18:32\u003c/var\u003e - \u003cvar data-var='time'\u003e21:49\u003c/var\u003e UTC"
},
{
"code": "qvxlvs5nsdkj",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Errors calling resources with Per-User authentication in Apps built with the New App Editor",
"timestamp": "Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e15:06\u003c/var\u003e - \u003cvar data-var='time'\u003e19:00\u003c/var\u003e UTC"
},
{
"code": "y5cvs63s725t",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Errors saving changes in React apps",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e20:27\u003c/var\u003e - \u003cvar data-var='time'\u003e21:16\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "3q7831xcm1jm",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Workflows Stuck in Pending State",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e20:22\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e05:52\u003c/var\u003e UTC"
},
{
"code": "s88dzkc8bfjn",
"impact": "minor",
"message": "The fix was verified and the breakage is now resolved.",
"name": "Some queries failing when using configuration variables",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e13:14\u003c/var\u003e - \u003cvar data-var='time'\u003e13:36\u003c/var\u003e UTC"
},
{
"code": "rmsxz8vng81q",
"impact": "critical",
"message": "Some Retool Emails failed with a \"Disabled for sending spam\" error due to an issue with our upstream email provider. The sending domain has since been restored, and email delivery is operating normally. We've also added safeguards to prevent recurrence. We apologize for the disruption.",
"name": "retool-email unavailable",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e22:22\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e18:34\u003c/var\u003e UTC"
},
{
"code": "xvjz4hbktj22",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "New App Builder: publishing may be blocked",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:10\u003c/var\u003e - \u003cvar data-var='time'\u003e17:21\u003c/var\u003e UTC"
},
{
"code": "m8fwx0qtwqsc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated Timeout failures in Retool Workflows",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e16:17\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:10\u003c/var\u003e UTC"
},
{
"code": "vvw2qwcm4mh6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[Cloud] Resource Query Latency",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:29\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e17:25\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "g16mnb8wp5sy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance for Retool Cloud",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:15\u003c/var\u003e UTC"
},
{
"code": "bhplbhzqjycy",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Branches auto-deleting after creation",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e14:11\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:23\u003c/var\u003e UTC"
},
{
"code": "d8msp2myxtgf",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Retool Mobile apps cannot be opened in the in-browser preview",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e15:13\u003c/var\u003e - \u003cvar data-var='time'\u003e19:16\u003c/var\u003e UTC"
},
{
"code": "flrc1gr08qcb",
"impact": "minor",
"message": "This incident is resolved. If you are having issues signing in, please first try the following:\n\n- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.\n- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).\n\nOr reach out to support@retool.com",
"name": "Sign-in issues on Retool Mobile",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e20:14\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:22\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "tks9mcy725zr",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Elevated 504 Errors Impacting Cloud Users",
"timestamp": "May \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e12:39\u003c/var\u003e - \u003cvar data-var='time'\u003e12:52\u003c/var\u003e UTC"
},
{
"code": "4qfzqp7bccrt",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Retool pages returning \"Page not found\" errors on load",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:17\u003c/var\u003e - \u003cvar data-var='time'\u003e17:58\u003c/var\u003e UTC"
},
{
"code": "hdzsr6scqhq1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Retool pages returning \"Page not found\" errors on load",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:11\u003c/var\u003e - \u003cvar data-var='time'\u003e17:28\u003c/var\u003e UTC"
},
{
"code": "d87h6ks6pty7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:14\u003c/var\u003e - \u003cvar data-var='time'\u003e14:42\u003c/var\u003e UTC"
},
{
"code": "87m36plyfv7c",
"impact": "minor",
"message": "MotherDuck is fully operational again. We identified and fixed a caching issue that required us to temporarily disable the integration. Access has been restored as of May 11, 2026. We apologize for the disruption.",
"name": "Issue with MotherDuck Resources",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e23:50\u003c/var\u003e - May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e03:07\u003c/var\u003e UTC"
},
{
"code": "jb11d78k3672",
"impact": "major",
"message": "MotherDuck is fully operational again. We identified and fixed a caching issue that required us to temporarily disable the integration. Access has been restored as of May 8, 2026. We apologize for the disruption.",
"name": "Motherduck Resource disabled for investigation",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e19:06\u003c/var\u003e - May \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:43\u003c/var\u003e UTC"
},
{
"code": "cm8qqcwkcgwn",
"impact": "minor",
"message": "This incident has been resolved. Self-hosted customers should update to 3.300.28-stable or 3.334.12-stable for the fix.",
"name": "Workflows with custom npm libraries failing to install",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e17:03\u003c/var\u003e - \u003cvar data-var='time'\u003e22:33\u003c/var\u003e UTC"
},
{
"code": "tkwvlgtrs9vz",
"impact": "major",
"message": "All affected ISPs have confirmed that retool-edge.com is no longer being blocked. This incident is now resolved. Thank you for your patience.",
"name": "Front-end assets from retool-edge.com failing to load for some customers",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e23:59\u003c/var\u003e - May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:38\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "gb2q3xmfx1qh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[Retool Cloud] Google Sheets Integration Intermittently Failing with \"Premature Close\" Errors",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e17:16\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:49\u003c/var\u003e UTC"
},
{
"code": "30z3s38xfh65",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[Retool Cloud] Google Sheets Integration Intermittently Failing with \"Premature Close\" Errors",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e14:19\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e03:36\u003c/var\u003e UTC"
},
{
"code": "9bsmrfsfyvvt",
"impact": "major",
"message": "Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.",
"name": "[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e15:49\u003c/var\u003e - \u003cvar data-var='time'\u003e18:17\u003c/var\u003e UTC"
},
{
"code": "dgdjnmpv2k97",
"impact": "major",
"message": "We are closing this incident as it has been identified as part of a larger issue. Please follow: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing, for the latest updates and resolution progress.",
"name": "[Retool Cloud] Google Sheets Integration Intermittently Failing with \"Premature Close\" Errors",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e15:31\u003c/var\u003e - \u003cvar data-var='time'\u003e17:33\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "61f71m1m8thn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e13:54\u003c/var\u003e - \u003cvar data-var='time'\u003e20:36\u003c/var\u003e UTC"
},
{
"code": "7ng8t1f0rvp6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent App Navigation Issues on Cloud",
"timestamp": "Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e17:36\u003c/var\u003e - \u003cvar data-var='time'\u003e21:08\u003c/var\u003e UTC"
},
{
"code": "t29l0y6xr35s",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent App Navigation Issues on Cloud",
"timestamp": "Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:20\u003c/var\u003e - \u003cvar data-var='time'\u003e16:48\u003c/var\u003e UTC"
},
{
"code": "y5f2bm7l02lh",
"impact": "maintenance",
"message": "The maintenance has been completed.",
"name": "[Scheduled] Maintenance for Retool Networking",
"timestamp": "Mar \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:16\u003c/var\u003e UTC"
},
{
"code": "tw3b9w132db0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Unexpected Rate Limiting of AI Features",
"timestamp": "Mar \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e18:53\u003c/var\u003e - \u003cvar data-var='time'\u003e21:12\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "3m17z5nqtv3t",
"impact": "major",
"message": "We've confirmed that the resources affected are operational and have resolved this incident.",
"name": "Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e05:08\u003c/var\u003e - \u003cvar data-var='time'\u003e17:54\u003c/var\u003e UTC"
},
{
"code": "fx21fm3v785d",
"impact": "major",
"message": "Between 12:00pm and 12:08pm, there was a partial outage across many of Retool's product surfaces. There should be no impact outside of that timeframe.",
"name": "Outage",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e22:46\u003c/var\u003e - \u003cvar data-var='time'\u003e22:46\u003c/var\u003e UTC"
},
{
"code": "3nrbmmhprnwr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "New Retool Organizations cannot provision RetoolDB",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:30\u003c/var\u003e - \u003cvar data-var='time'\u003e23:07\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "01z55zp3p5ds",
"impact": "minor",
"message": "This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.",
"name": "Cross-Application Navigation Issue",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e17:32\u003c/var\u003e - \u003cvar data-var='time'\u003e19:02\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "f8y929mhz4sg",
"impact": "minor",
"message": "The issue has been fixed on Retool Cloud and all systems are operating normally. Self-hosted customers can remove the `prompt` parameter as a workaround until the patch is available.",
"name": "Snowflake Rejecting OAuth Requests With prompt Parameter",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e19:53\u003c/var\u003e - \u003cvar data-var='time'\u003e23:46\u003c/var\u003e UTC"
},
{
"code": "mr3jys569lwv",
"impact": "none",
"message": "An infra routing changed caused elevated backend errors that may have caused resource queries to timeout or fail",
"name": "Elevated Errors For Resource Queries",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e23:25\u003c/var\u003e - \u003cvar data-var='time'\u003e23:25\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "phtljz0ls05v",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Source Control Temporarily Impacted (GitHub Users)",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e21:36\u003c/var\u003e - \u003cvar data-var='time'\u003e22:03\u003c/var\u003e UTC"
},
{
"code": "93j8r3rzn6vp",
"impact": "major",
"message": "We have observed stable and healthy performance since 14:43 UTC and are now considering this incident resolved.",
"name": "Intermittent access issues affecting Retool Cloud",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:45\u003c/var\u003e - \u003cvar data-var='time'\u003e15:05\u003c/var\u003e UTC"
},
{
"code": "d1fq2v4zndtj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent Increased Latency and Failures for Source Control Deployments on Cloud",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:34\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:46\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "kr61dmlgq5cp",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Increased Error Rates with Retool AI Actions",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e13:45\u003c/var\u003e - \u003cvar data-var='time'\u003e17:02\u003c/var\u003e UTC"
},
{
"code": "3knzr1xbc1fk",
"impact": "minor",
"message": "No additional instability was witnessed over the weekend, this incident is being marked resolved.",
"name": "Intermittent increases in backend failures and latency",
"timestamp": "Oct \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e19:32\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e19:13\u003c/var\u003e UTC"
},
{
"code": "v1rk7dhlttlg",
"impact": "major",
"message": "Elevated 500 errors on a back-end endpoint preventing some apps from loading",
"name": "Increased 500 Error Rates Preventing Some Apps from Loading",
"timestamp": "Oct \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e18:45\u003c/var\u003e - \u003cvar data-var='time'\u003e18:45\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}