Retool

retool.com

Retool declares 11 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, OpenAI and Anthropic. The list last changed on Sep 27, 2026: 2 added, 1 removed. 56 tracked vendors name Retool as a subprocessor, including Linear, Resend and Cohere.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

11 third parties.

NamePurposeLocationListed since
AlphaAI Technologies Inc. dba Tavily Third-Party web search provider for LLMsUnited States
Amazon Web Services, Inc. Third-party hosting provider; Third-party hosting provider for queries and workflow cachingUnited States
Anthropic, PBC AIThird-Party Model ProviderUnited States
Baseten Labs, Inc. AIThird-Party infrastructure provider for open-source modelsUnited States
ClickHouse, Inc. Third-Party data store for managing Agent logsUnited States
Cloudflare, Inc. DDoS protection servicesUnited States
Mailgun Technologies Inc. Third-party service provider for sending Retool EmailUnited States
Neon, Inc. Third-party hosting providerUnited States
OpenAI, LLC AIThird-Party Model ProviderUnited States
Pylon Labs, Inc. Third-party service provider of customer support toolsUnited States
Temporal Technologies, Inc. Third-party hosting provider for Workflow orchestration; Third-party hosting provider for workflow orchestration if electing to use Retool-managed Temporal CloudUnited States

Web TechnologiesCSV · Atom

Retool's homepage made 293 requests to 23 domains, 11 services controlled by another company, and 3 domains not identified.

Advertising (4): AdRoll, Google Cloud, MNTN, Inc., Reddit, Inc.Analytics (4): HubSpot, LinkedIn, Hotjar, CloudflareLive chat (1): Qualified.com, Inc.Other (2): usually detected as Customer data platform: Segment; usually detected as Issue trackers: Sentry

11 third parties by category: Advertising 4Analytics 4Live chat 1Other 2

Third parties 11 · 138 requests
Sentry sentry.io 19% of the page's requests 56
Qualified.com, Inc. Qualified 9% of the page's requests 27
AdRoll AdRoll 2.0 8% of the page's requests 23
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 3% of the page's requests 10
MNTN, Inc. Mountain 2% of the page's requests 7
HubSpot HubSpot HubSpot Analytics 1% of the page's requests 4
LinkedIn Linkedin Insight Tag 1% of the page's requests 4
Reddit, Inc. Reddit Ads 1% of the page's requests 3
Hotjar Hotjar <1% of the page's requests 2
Cloudflaresubprocessor Cloudflare Browser Insights <1% of the page's requests 1
Segment segment.io <1% of the page's requests 1
Unknown 3 · 4 requests

cr-relay.com18.210.229.24452.71.121.170

First party 1 · 151 requests
Retool AdRoll CMP System Framer Motion HSTS Linkedin Ads Next.js 16.4.3 Next.js App Router Open Graph PWA Priority Hints React Sanity Sanity.io Segment 1.84.3 Sentry Turbopack Vercel Webpack 52% of the page's requests 151

7 tracked companies loaded by the homepage are not in Retool's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (56)CSV · Atom

1–50 of 56
  • Addepar addepar.com Management of client administrative information.
  • AudioStack audiostack.ai Business Intelligence Software and Internal tools
  • BrightHire brighthire.com Internal Support Tools
  • Buffer buffer.com
  • Campsite campsite.com Product analytics
  • CARTO carto.com internal admin tools / software development tool
  • Civic Roundtable civicroundtable.com Analytics; Powers analytics module.
  • Coefficient coefficient.io software development platform for internal tools
  • Cohere cohere.com Software Delivery Platform
  • CoLab colabsoftware.com Software Development Platform; Used for the development of internal tools and applications for reporting and customer support.
  • Daily daily.co Internal admin and debug tooling
  • Descript descript.com
  • Double doublehq.com Database Management
  • Drata drata.com [SafeBase] Retool is a platform used to build internal tools that interact with our databases and APIs. It allows authorized team members to securely view, manage, and update data through custom user interfaces for operational and administrative purposes.
  • Easol easol.com
  • EverAfter everafter.ai Technical support; Technical support.
  • Fathom fathom.ai Data Analytics & ETL
  • Heron herondata.io
  • HeyMarvin heymarvin.com Analytics Dashboards
  • Infracost infracost.io Product analytics
  • Inngest inngest.com
  • Jasper AI jasper.ai Support
  • Linear linear.app Product analytics and management
  • ManageXR managexr.com We use Retool for internal tools that our staff use to manage customer accounts.
  • Nango nango.dev Workflow automation
  • NimbleRx nimblerx.com
  • Northbeam northbeam.io Internal tooling: support, safety & monitoring
  • Operating operating.app Internal tooling for Operating customer support team for troubleshooting purposes
  • Outline getoutline.com Internal tooling
  • Parahelp parahelp.com Internal administrative tooling
  • Pin pin.com Internal customer account administration for Pin’s employees
  • Postscript postscript.io Customer Service
  • Prefect prefect.io Admin console for creating and managing Prefect Cloud accounts
  • Push Security pushsecurity.com
  • Pyn pynhq.com
  • Reclaim.ai reclaim.ai Customer Support
  • Recruit CRM recruitcrm.io Capture and manage Customer data.
  • Relay Commerce relaycommerce.io
  • Resend resend.com Internal admin tools
  • Rev rev.com Developer platform
  • Salto salto.io
  • Scratchpad scratchpad.com Internal tooling & software development tool
  • Speechmatics speechmatics.com Speechmatics portal customer management
  • Spellbook spellbook.com Customer Success Tooling; Platform for internal tooling used by Customer Success to onboard or support customers.
  • SpendHound spendhound.com
  • Stomio stomio.io Admin dashboard integration.
  • Sublime Security sublime.security Engineering; Internal process and administration
  • Supademo supademo.com Internal tool development platform
  • Superthread superthread.com Business operations
  • Tactiq tactiq.io Software development; We use Retool to build internal tools
  • Show next 6

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Retool's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 minor)Aug 18: no incident reportedAug 19: 1 incident (1 no impact stated)Aug 20: 1 incident (1 major)Aug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 no impact stated)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: 1 incident (1 minor)Sep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 minor)Sep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: 1 incident (1 minor)Oct 3: no incident reportedOct 4: no incident reportedOct 5: 1 incident (1 minor)Oct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 1 incident (1 minor)Oct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: 1 incident (1 major)Nov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 11 incidents in 90 days
  • 3 major or critical
  • 3 h 35 min typical time to resolve
  • 5 h 54 min longest major
BeganIncidentImpactLasted
Some antivirus products are blocking retool.appmajorongoing
Source Control Deployments Stalledminor1 h 32 min
Elevated Latency on Query Execution (Retool Cloud)minor7 days
Elevated Latency on Query Execution (Retool Cloud)minor2 h 26 min
Retool MCP connection errorsminor6 h 10 min
Retool MCP connection failuresminor2 h 13 min
Errors running generic JDBC resource type queriesno impact stated3 h 35 min
React App Builder Sandbox Installs May Fail to Install Dependenciesmajor5 h 54 min

Incidents per month

0 5 10 Dec 2025: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 3 h 53 min Jan 2026: 1 incident (1 minor) · typical time to resolve 1 h 30 min Feb 2026: 3 incidents (2 major, 1 minor) · typical time to resolve 12 h 46 min Mar 2026: 4 incidents (4 minor) · typical time to resolve 3 h 32 min Apr 2026: 4 incidents (2 major, 2 minor) · typical time to resolve 13 h 17 min May 2026: 9 incidents (3 major, 6 minor) · typical time to resolve 3 h 41 min Jun 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 4 days Jul 2026: 6 incidents (1 critical, 1 major, 4 minor) · typical time to resolve 20 h 12 min Aug 2026: 5 incidents (2 major, 2 minor, 1 no impact stated) · typical time to resolve 3 h 53 min Sep 2026: 3 incidents (2 minor, 1 no impact stated) · typical time to resolve 3 h 35 min Oct 2026: 3 incidents (3 minor) · typical time to resolve 2 h 26 min Nov 2026: 1 incident (1 major) Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
New app builder3
Resource Queries3
Platform APIs2
Source Control2
Self Hosted On-Premise1

As Retool's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Retool's subprocessorsCSV · Atom

68 reported incidents in the last 30 days, by 8 of the vendors Retool lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Retool was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
BasetenModel APIs are down for all models critical21 min
ClickHouseProvisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor7 h 38 min
PylonSlack Integration Connection Issues major3 h 13 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
TemporalSome customers connecting over AWS PrivateLink in us-west-2 might be experiencing connection failures minor3 h 44 min
BasetenElevated errors for Kimi-K3 on Model APIs. **Dedicated Inference is not affected** minor5 h 9 min
PylonDelay in Analytics Data minor3 h 16 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
PylonInbound Email Delays minor1 h 17 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
NeonES-2331348 no impact stated—
NeonES-2331065 no impact stated28 min
ClickHouseSQL Console database connection outage minor49 min
TemporalIntermittent request failures for some namespaces in GCP us-east4 minor44 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min

And 43 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

  1. Removed subprocessor: Pylon Labs, Inc. evidence list before and after
  2. Added subprocessor: Intercom, Inc.. evidence list before and after
  3. Added subprocessor: Salesforce, Inc. evidence list before and after
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